Professional Documents
Culture Documents
AT
MAHA CEMENTS
PRESENTED BY
RIDDHI SHAH
(REG.NO :xxxxxxxx)
UNDER GUIDANCE OF
Mr.Karthik Balaji
Designation
Maha Cements
Manipal University
DECLARATION
time before.
the Student
CERTIFICATION
degree/diploma/certificate
Name and address of the Guide Signature of the Guide
List of Contents
1. Introduction
I. JIT in Indian Scenario
II. Lucas TVS
III. Volkswagen India
IV. Industry Profile (Cement Industry)
V. Organizational Introduction (Maha Cements)
2. Rationale of Study
3. Objectives of the Study
4. Limitations of the Study
5. Future Trends and Opportunity
6. Research Methodology
Types of Data Collection
Methods Used
7. Literature Review
8. Data Analysis & Interpretation
9. Findings, Suggestions & Conclusion
Bibliography
Appendix
Chapter 1
Introduction
high quality goods using minimum amount of raw materials, WIP (Work in
progress), and finished products. It aims at eliminating all kinds of waste and
elements of JIT were developed by Toyota in the 1950s, and became known
Japanese factories by the early 1970s. JIT began to be adopted in the U.S.,
India and other countries and now the JIT concepts are widely accepted and
(TQM).
success.
software and electronic data interchange being the most sought after.
According to Mohan and Singh the most challenging area for most
vexing issue, learning from the experience of those who have ventured
successfully into this domain will be of immense help in facilitating the shift
implementation is affected.
JIT has been applied in Indian companies like Lukas TVS, Gontermann-
PeipersInd Ltd, Volkswagen India, Tata Motors and others but there is a scope
for lot more customization to suit the Indian context. JIT has been extensively
applied and proven successful for the automotive and other manufacturing
The lifestyle, values and beliefs that are influenced by traditions in societies
have a direct impact on the work culture along with technological forces. The
JIT methodology imposes requisites that are not necessarily aligned with this
work culture. Managerial styles and practices vary from country to country
depending on their cultural norms. Thus, JIT implementation and its success
The last decade has witnessed a great deal of growth in the Indian
the world, the fourth largest exporter in Asia and has produced over 2.6
Indian companies which are using JIT techniques include Lukas TVS,
Product Units, Modules, Nagare Cells and Assembly Cells and incorporating
Quick Change Tooling, Poka Yoke, Chakku Chakku (Auto Unloading). The
while Process & Product Quality is sustained and improved by ZED-Q (Zero
Defect Quality) activities. The Manufacturing system is competently backed
Programme).
adopted.
In its continuous pursuit of both technological as well as methodological
JIT but also extending the same to its Suppliers. By the implementation of
this system components from its suppliers are delivered on a pull basis
with First In First Out concept supported by simple visual controls and
India as a important hub for manufacturing and expects India to be in the top
five auto markets by 2016. The challenge in India is the price sensitivity and
the dependent need to keep operational costs low. Using techniques like Just
of its key elements are difficult to implement in the present Indian production
problems with human resources and on the supplier end. Although it has
been proved that JIT has its benefits in the Indian scenario, it still has ample
CEMENT INDUSTRY
SECTOR ANALYSIS
one of the highest growth rates in the world for the year. This growth is
supported by a growth rate of 5.7 per cent in agriculture and allied sectors,
regions.
While the Indian industry sector grew by 3.3 per cent, with in industry sector
cent in 1999-00 to 6.7 per cent in 2000-01) and mining and quarrying (from
2 per cent to 3.3 per cent during the same period). The growth rate of
electricity, gas and water supply remained almost invariant at around 6.2 per
cent for both 1999-2000 and 2000-01. During 1993-94 to 1999-2000 the
service sector had achieved consistently high growth rates in the range of
7.1 per cent to 10.5 per cent. But for the first time in 2000-01, the growth
rate of the service sector declined to 4.8 per cent due to poor performance
by financial sector, trade hotels and restaurants, and community and social
services.
Agriculture
The agriculture sector, for so long the mainstay of the Indian Economy, now
accounts for only about 20 per cent of GDP, yet employs over 50 per cent of
the population. For some years after independence, India depended on
foreign aid to meet its food needs, but in the last 35 years, food production
has risen steadily, mainly due to the increase in irrigated areas and
has large grain stockpiles (around 45 million tons) and is a net exporter of
food grains.
Cash crops, especially tea and coffee, are the major export earners. India is
the world's largest producer of tea, with annual production of around 470
million tons, of which 200 million tons is exported. India also holds around 30
per cent of the world spice market, with exports around 120,000 tons per
year.
status" and will be eligible for a tax holiday. Further, processors of food and
Manufacturing Sector
Direct Investment (FDI) has been permitted through the automatic route for
almost all the industries with certain restrictions. Structural reforms have
been undertaken in the excise duty regime with a view to introduce a single
multinationals have been permitted to pay royalty to the parent company for
the manufacturing sector has recorded an average annual growth rate of 6.3
Financial Sector
The sector also has a number of national and state level financial
funds, equipment leasing companies, venture capital funds, etc. Further, the
with over 9,000 listed companies. Total market capitalization, on the two
dominant stock exchanges, the Bombay Stock Exchange (BSE) and the
National Stock Exchange (NSE), stood at Rs. 6,926 billion and Rs. 7,604
billion respectively, at the end of December 2000. The Indian capital markets
trading with stock index futures, addition to the list of compulsory Demat
tapping the world market through the ADR/GDR route. So as to improve the
has been introduced and sponsorship of ADR/ GDR offerings against existing
shareholding. In addition to the above, 26 per cent foreign equity has been
capital funds and companies registered with SEBI has been simplified.
FII inflows were USD 2.34 billion (January 2001 to June 2001) compared to
USD 1.5 billion for 2000, showing an upward trend despite depressed stock
market indices. Net cumulative FII inflows crossed USD 14 billion (June 2001).
Services Sector
The main thrust to industrial growth has come from the services sector.
Services contribute to 41 per cent of the GDP. Rapidly, the quality and
(NASSCOM), over 185 Fortune 500 companies use Indian software services.
relative cost advantage and highly skilled manpower base available in India,
and have established shared services and call centers in India to cater to
The software industry was one of the fastest growing sectors in the last
technologies.
Economy
respectively from 1998-2005, shows the official Economic Census for 2005.
It is a significant pointer that India has a great deal of potential for growth in
must interpret the data intelligently. There has been a rapid growth in small-
Pranob Sen.
workers, while agriculture sectors 6.08 million units had 10.91 million
workers.
Employment growth rate at 2.78 percent between 1998 and 2005.
Males accounted for 78.3 million of the workforce; women accounted
the retail sector came next (25.1 million people); farming was third (9.2
million people).
95 percent establishments had 1-5 workers; 3.42 percent had 6-9
Argillaceous (kankar).
Portland cement in 1904.But the effort did not succeed and the company had
to halt production.
Finally it was in 1914 that the first licensed cement manufacturing unit was
capacity of 10,000 tons and production of 1000 installed. The First World War
gave the impetus to the cement industry still in its initial stages. The
manufacturers.
In 1927, the Concrete Association of India was formed with the twin goals of
creating a positive awareness among the public of the utility of cement and
Post Independence
The growth rate of cement was slow around the period after independence
due to various factors like low prices, slow growth in additional capacity and
rising cost. The government intervened several times to boost the industry,
In 1956, the price and distribution control system was set up to ensure fair
prices for both the manufacturers and consumers across the country and to
during this period. Government hold over the industry was through both
by new units or through capacity increase in existing units. But still the
In 1979 the government introduced a three tier price system. Prices were
different for cement produced in low, medium and high cost plants.
However the price control did not have the desired effect. Rise in input cost,
reduced profit margins meant the manufacturers could not allocate funds for
increase in capacity.
Government and small real estate developers. For new units and sick units a
lower quota at 50% was affected. The remaining 33.40% was allowed to be
manufacturers increased substantially, but the rising input cost was a cause
for concern.
Post Liberalization
In 1989 the cement industry was given complete freedom, to gear it up to
meet the challenges of free market competition due to the impending policy
state of the art technology for modernization. Most of the major players
industry laid greater focus on exports. The role of the government has been
Cement is one of the core industries which plays a vital role in the growth
silica, aluminium oxide and iron oxide. The demand for cement depends
primarily on the pace of activities in the business, financial, real estate and
building material and is used worldwide for all construction works such as
like ports, roads, power plants, etc. Indian cement industry is globally
competitive because the industry has witnessed healthy trends such as cost
The Indian cement industry is the second largest producer of quality cement.
(PPC), Portland Blast Furnace Slag Cement (PBFS), Oil Well Cement, Rapid
Cement, etc. They are produced strictly as per the Bureau of Indian
Standards (BIS) specifications and their quality is comparable with the best in
the world.
The Indian cement industry is the second largest in the world. It comprises of
140 large and more than 365 mini cement plants. The industry's capacity at
the beginning of the year 2009-10 was 217.80 million tonnes. During 2008-
09, total cement consumption in India stood at 178 million tonnes while
and power. The cement industry is also one of the major contributors to the
tonnes as compared to 115.52 million tonnes during the same period for the
Over the last few years, the Indian cement industry witnessed strong growth,
and capacity addition a CAGR of 5.6% between 2004-05 and 2008-09. The
main factors prompting this growth in demand include the real estate boom
addition limited, the industry posted capacity utilisation levels of around 93%
during the last five years. Improved prices in conjunction with volume growth
led to the domestic cement industry reporting robust growth in turnover and
consumption during the first eight months with the growth being aided by
strong infrastructure spending, especially from the govt sector. The trends in
consuming States over the last five years are presented in below table:
2009-10 Apr-Nov 10
TABLE 2.1
Guarantee
Aawas Yojana
restructure itself to cope up with the alterations in the global economic and
trading system. The Indian cement industry is one of the oldest industries. It
has been catering to India's cement requirements since its emergence during
the British Raj in India. Though the majority of the players in the Indian
cement industry were private sector organizations, the industry was highly
regulated.
With the rapid growth rate of the Indian economy after the 1990s, the
increase in the construction activities has led to the increase in the demand
for updated quality building materials and other allied products. Cement
being one of the major elements in the construction work, there is a growth
India by nearly 7.5%. With the globalization of Indian cement industry many
deals with their India counter parts to have a share of the growth.
Company entered into an agreement for a 50% joint venture with the
set up in 1873 and has a long and prosperous history. Being one of the
best in the world the Heidelberg Cement Company has its bases in
on Gujarat
Company with the help of the Ciments Franais, a subsidiary for its
shareholding and the deal was of about 100 million Euros. Italcementi
about 70 million tons in a year. With the construction boom in India the
entered the Indian market scenario. It took over the plant of the Zuari
4 million Euros.
Tisco and the Raymond cement plants. Lafarge Cement presently has
which is used for the purpose of grinding and the other two are in
was set up in the year 1833 by Leon Pavin. Lafarge Cement Company
operating 124 large and 300 mini plants, where majority of the
markets.
Another distinguishing characteristic comes from it being cyclical in
at its peak in the month of March while it is at its lowest in the month
meant that only large players are able to withstand the downturn in
diversification.
Cement Industries in ANDHRA PRADESH with Production Capacity
16.70 CAPACITY
TONNES)
Cement
Visaka
PLANTS
(MILLION TONNES)
Rajasthan 12 15.07
Gujarat 6 12.59
Maharashtra 8 6.41
Karnataka 10 6.92
Bihar 3 4.62
Orissa 1 2.66
Punjab 2 1.04
Delhi 1 0.50
Haryana 1 0.17
Kerala 1 0.42
Assam 1 0.20
Meghalaya 1 0.20
120 111.03
TOTAL
Introduction about Company
History
1956 with the main objectives manufacturing and selling of cement and
In the year 1998 Dr.J .Rameshwar Rao, one of the promoters has acquired the
industries limited and since then there was substantial growth in the
company.
Taluka, Nalgonda District . A.P. Unit I was set up in the year 1998 with a
capacity of 1.98 lakhs MT per annum.Over a period of time the capacity was
capacity of 6.60lakh MT per annum and the same was increased to 10.15
and other assets and also by production of blended cement. Unit III with a
capacity to manufacture 13.60 lakhs MTs of cement per annum was set up
during March 200.Thus, the total capacity of 3 units works out to 32.00 lakh
Types of Cement
Nalgonda Dist Plant. The newly installed system comprises the Thermoteknix
Click to Enlarge / Visit Picture Gallery Click to Enlarge / Visit Picture Gallery
brick work and coating with virtual reality graphics presenting the kiln from
able to view the scan, live, with the data being transmitted on-line from the
Hyderabad Office. Real time kiln shell scan data is now being relayed live
from the plant to My Home Cement HQ, meaning that at HQ, information can
Shell Data Live at the plant in Technical Director Mr. V.S. Narang
Click to Enlarge / Visit Picture Gallery Click to Enlarge / Visit Picture Gallery
It is now possible for decisions to be made and discussed between sites and
HQ based on up-to-date live data, as and when necessary, saving time and
money for My Home Cement. WinCem 3D Graphics alarms and outputs give
monitoring for all kiln conditions and improved control via client-server fully
only scanning system on the market to provide data as it is scanned from the
kiln during each revolution of the kiln. Other systems update at the end of
every revolution.
Keyur Shah of SB Engineers with My
Centurion Kiln Scanner Installation
Home Cement Ind. Ltd staff at
(Scanner circled in Red)
Nalgonda District Plant
Click to Enlarge / Visit Picture Gallery
Click to Enlarge / Visit Picture Gallery
the commissioning and was delighted with the capabilities of the system.
represents manufacturers both from within India and overseas and markets a
presence in the Indian Cement Industry and their technical expertise and
Globalization draws most of the big companies into the market, since the big
small and medium sized Indian Industries. Since small and medium sized
Industries lack the financial, technological, and expertise backing they tend
to suffer in the market and they survival becomes very thin. And further
more with globalization the market has become very vast and hence most of
the companies are somehow looking to operate beyond their boundaries and
which is being achieved as well. Hence even many Indian medium sized
doing so the threat to the business intensifies, but at the same time the
scopes increase as well. A larger market is always good for any business,
relatively cheap and would be a good boost to the sales, but at the same
time the medium sized industry challenges can arise, such as lower amount
and lack of brand name as well. The medium sized Industries facing a do or
die scenario and with technology trends changing every day the medium
sized company has to be updated with this changing trend as well, which is
implement JIT and the methods to overcome the challenges at the time of
implementation.
language specifics.
The goal of the Project is to provide an extensive set of routines that
in a Manufacturing Industry.
I start with a list of features and some simple tutorials. Finally, I can
Manufacturing Industries.
Indian scenario.
The challenge faced by the most of the companies today is to get the
visibility of the type of work which is coming down the pike, so that they can
keep their internal resources trained and prepare for the work so that they
with the innumerable project requirements and obligations. With this we can,
products, so that we can work across our portfolio and not just focus on one
particular area.
increase the adoption of JIT techniques within the service sector. This can be
methods have created a lot of wastes and are not so efficient. More than 20-
25% of agricultural products are thrown away before it reaches the end
consumer in few countries, say the survey. This leads to a good opportunity
reducing the waste to half, we can reduce the number of people dying due to
JIT does not look so viable in the field of agriculture. But the methods of
distribution and handling the intermediary and final products etc can be
enhanced with the techniques like JIT and kaizen. By making people more
process.
Banking Industry: Banks can use JIT to get rid of lots of unnecessary files,
Retail Industry: Also, JIT can be used in retail industry by monitoring the
sales pattern weekly and order garments just before the stores are likely to
need them. This way they can avoid the excess inventory. Also, giant players
Industry
Implementation of JIT
Industries.
RESEARCH METHODOLOGY
RESEARCH MEANING
Research is an art of scientific investigation. According to Redmen and
how data are collected and analyzed. This research study is a descriptive
research study.
RESEARCH DESIGN
hypothesis to be framed.
economy in procedure.
NATURE OF DATA
Primary data : The primary data are collected from the employees of Maha
Sample design
method. This method is also called as the method of chance selection. Each
and every item of population has equal chance to be included in the sample.
Questionnaire
were used.
1 Percentage method
3 Chi-square analysis
Percentage method:
Total no of respondents
Limitation:
interested .
questionnaire
Hyderabad.
introduction of JIT.
setting.
Chase and Stewart (1994) started this process with their discussion of
the tool. For example, the development of an input screen (or template)
What types of JIT practice are most widely adopted by service firms?
What impact does the adoption of JIT practices have on existing systems?
service firms that have implemented JIT techniques and those that have not.
A study of those that have been successful will shed new light on the
which will examine JIT issues in a wider variety of service firms and
industries.
and
and controlling quality at the source. Research is required which will identify
successfully.
These issues must be investigated if service firms are to reap the same
practices.
for process improvement and reducing time delays. This will build on
Literature Review
and other Japanese manufacturing firms, with excellent results: Toyota and
are involved in the process, which tell production when to make the next
part. Kanban are usually 'tickets' but can be simple visual signals, such as
JIT relies on other elements in the inventory chain as well. For instance, its
predictor for JIT planning; however, some research demonstrates that basing
Philosophy
The philosophy of JIT is simple: the storage of unused inventory is a waste of
and are therefore not a simple solution for a company to adopt it. The
of the change. The ideas in this way of working come from many different
value, contrary to traditional accounting. This does not mean to say JIT is
capacity.
material, at the right time, at the right place, and in the exact amount,
without the safety net of inventory. The JIT system has broad implications for
implementers.
Transactional Approach
suppliers don't use Just-in-Time (Naj 1993). Newman (1994) investigated this
effect and found that suppliers in Japan charged JIT customers, on average, a
5% price premium.
Environmental Concerns
During the birth of JIT, multiple daily deliveries were often made by bicycle.
Increased scale has required a move to vans and trucks (lorries). Cusumano
(1994) highlighted the potential and actual problems this causes with regard
to gridlock and burning of fossil fuels. This violates three JIT waste guidelines:
Price Change
Because Just-In-Time manufacturers do not store raw materials, they can be
Quality volatility
JIT implicitly assumes that input parts quality remains constant over time. If
not, firms may hoard high-quality inputs. As with price volatility, a solution is
reduce variation and costs. Longer term price agreements can then be
quality circle
production.
Supply Stability
In the U.S., the 1992 railway strikes caused General Motors to idle a 75,000-
worker plant because they had no supply. Consistent Quality is one of the
major issue. Product recall or Recall for spare replacement is one of the
to supply shocks and large supply or demand changes. For internal reasons,
analogy of lowering the water level in a river to expose the rocks to explain
Once barriers were exposed, they could be removed. Since one of the main
barriers was rework, lowering inventory forced each shop to improve its own
Very low stock levels means shipments of the same part can come in several
interruption. For that reason, Toyota uses two suppliers for most assemblies.
As noted in Liker (2003), there was an exception to this rule that put the
entire company at risk because of the 1997 Aisin fire. However, since Toyota
also makes a point of maintaining high quality relations with its entire
O. Link operations
M. Preventive maintenance
C. worker compliance
I. Automatic inspection
M. quality measures
M. fail-safe methods
W. Worker participation
3. S. Stabilize Schedule
S. Level schedule
D. Demand pull
B. Backflush
D. Frequent deliveries
Q. Quality expectations
T. Transit
Q. Quality expectations
Effects
A surprising effect of JIT was that car factory response time fell to about a
Also, the factory began building many vehicles to order, eliminating the risk
they would not be sold. This improved the company's return on equity.
Since assemblers no longer had a choice of which part to use, every part had
to fit perfectly. This caused a quality assurance crisis, which led to a dramatic
improvement in product quality. Eventually, Toyota redesigned every part of
careful statistical controls for quality control. Toyota had to test and train
parts suppliers to assure quality and delivery. In some cases, the company
When a process or parts quality problem surfaced on the production line, the
problem was fixed. Many people in Toyota predicted that the initiative would
be abandoned for this reason. In the first week,line stops occurred almost
hourly. But by the end of the first month, the rate had fallen to a few line
stops per day. After six months, line stops had so little economic effect that
Toyota installed an overhead pull-line, similar to a bus bell-pull, that let any
worker on the line order a line stop for a process or quality problem. Even
The result was a factory that has been studied worldwide. It has been widely
emulated, but not always with the expected results, as many firms fail to
The just-in-time philosophy was also applied to other segments of the supply
eliminating one or all of the warehouses in the link between a factory and a
Benefits
Reduced setup time. Cutting setup time allows the company to reduce
individual piece lot sizes reduce lot delay inventories, which simplifies
This saves the company money, either by not having to pay workers
inventory does not want a supply system problem that creates a part
from the truck to the point of assembly, the need for storage facilities is
reduced.
Improvement
Problems
to supply shocks and large supply or demand changes. For internal reasons,
analogy of lowering the water level in a river to expose the rocks to explain
Once barriers were exposed, they could be removed. Since one of the main
barriers was rework, lowering inventory forced each shop to improve its own
quality or cause a holdup downstream. A key tool to manage this weakness
Very low stock levels means shipments of the same part can come in several
interruption. For that reason, Toyota uses two suppliers for most assemblies.
As noted in Liker (2003), there was an exception to this rule that put the
entire company at risk because of the 1997 Aisin fire. However, since Toyota
also makes a point of maintaining high quality relations with its entire
As noted by Liker (2003) and Womack and Jones (2003), it ultimately would
be desirable to introduce synchronised flow and link JIT through the entire
supply stream. However, none followed this in detail all the way back
through the processes to the raw materials. With present technology, for
example, an ear of corn cannot be grown and delivered to order. The same is
true of most raw materials, which must be discovered and/or grown through
natural processes that require time and must account for natural variability
the synchronised part of flow and the linked part of JIT. It is for the reasons
stated raw materials companies decouple their supply chain from their
clients' demand by carrying large 'finished goods' stocks. Both flow and JIT
Because of this, almost all value chains are split into a part made-to-forecast
and a part that could, by using JIT, become make-to-order. Historically, the
make-to-order part has often been within the retailer portion of the value
today is to drive it all the way back to their goods-inwards dock. Of course,
the mining of iron and making of steel is still not connected to an order for a
particular car. Recognising JIT could be driven back up the supply chain has
reaped Toyota huge benefits and a dominant position in the auto industry.
Note that the advent of the mini mill steelmaking facility is starting to
challenge how far back JIT can be implemented, as the electric arc furnaces
at the heart of many mini-mills can be started and stopped quickly, and steel
Vendor-managed inventor
this business model is that the vendor may have industry experience and
expertise that lets them better anticipate demand and inventory needs. The
the vendor's books until used by the customer, even if parts or materials are
Customer-managed inventory
vendor in a VMI model, has responsibility for all inventory decisions. This is
similar to JIT inventory concepts. With a clear picture of their inventory and
Operation
In JIC, manufacturers need to maintain large inventories of supplies,
backups of "fragile" stages of production which can get out of sync and
No 53 26.5
53
yes no
conscious toward employees are 147 are yes and 53 employees say no.
2. Does the organization have the certification of ISO 9000?
yes 18 9
no 182 91
Respondents
182
18
yes no
certification of ISO 9000 9% are say positive and 91% are say negative.
3. Is the organization providing Just In Time and quality assurance system
& operation?
YES 168 84
NO 32 16
persantage
NO; 16%
YES; 84%
quality assurance system & operation 84% are say yes and 16% are say no.
4. Does the organization have quality circle (reduction of wastage)?
NO 75 37.5
Percentage
62.5
37.5
YES NO
circle 62% are aware of that ,37% are not aware of that .
5. How many people are involved in quality circle(reduction of wastage)?
Below 10 83 41.5
above 10 15 7.5
above 15 11 5.5
Respondents
100
90
80
70
60 Respondents
50
40
30
20
10
0
Below 10 above 10 above 15 cant say
employees are in quality circle . 45% are cant say any thing
6. How frequently the organizations have the meeting of quality
circle(reduction of wastage)?
Weekly 14 7
biweekly 25 12.5
monthly 79 39.5
yearly 82 41
Percentage
41
39.5
12.5
meeting of quality circle 75 are weekly , 12.5% are biweekly ,39% are
other information?
Yes 138 69
No 62 31
Respondents
138
62
Yes No
Interpretation:-the above chart showing 69% are says yes know about the
information
NO 45 22.5
cant say 68 34
Percentage
77.5
34
22.5
audit, 22% no idea about JIT audit 34% are cant say anything.
9. Does your organization have quality information system?
YES 116 58
NO 72 36
cant say 12 6
Percentage
cant say; 6%
NO; 36%
YES; 58%
information system 58% told yes 36% say no 6% are not say anything about
YES 82 41
NO 73 36.5
Percentage
Percentage
41
36.5
22.5
updated 41% say yes 36% are say no about the pupation about he
information.
11. Do you think the organization used bench marking?
e
Option %
s
p
1 7
5 5
Yes 0 %
1
2 0
No 0 %
1
3 5
Can't Say 0 %
1
2 0
0 0
Total 0 %
160 75%
140
120
100
80
150
60
40 15%
10%
20 20 30
0
Yes No Can't Say
been improved and paying way for implementation of ISO 9000 System
in the organization.
3. Business process improved four fold after implementation of JIT
4. Rejection level is reduced by 40 to 60 % after implementing JIT
5. By forming the JIT quality circles, employees are delighted for the ideas
McGraw-Hill.
4. Deming, E.W., 1986. Out of crisis. Cambridge University Press.
Association. Helsinki
6. Juran J.M., 1974. The Quality Control Handbook, 3rd edition. McGraw-
YES NO
2. Does the organization have the certification of ISO 9000?
YES NO
YES NO
YES NO
YES NO