Joanna Maria Ng-Palomar

3232 Loulu St., Honolulu, Hawaii 96822

T +1 206 551 9797
Joanne.ngpalomar@gmail.com

OBJECTIVE

I am applying for the Intensive Language Training, Study Abroad & Learning Study in Japan
through the Freeman Scholarship .

EDUCATION
BS Mass Communications, Assumption College, Philippines
Hospitality and Tourism, Operations Management UH KCC, HI 2017

CERTIFICATIONS
Certificate of Achievement Apollo Computerized Reservation System UH KCC May 2016
Certificate of Competence Hospitality and Tourism-Hospitality Operations Management
UH KCC December 2016
Certificate of Completion Supervision in The Hospitality Industry American Hotel &
Lodging Educational Institute (AHLEI) May 2016
Certificate of Completion with Honors Managing Front Office Operations American Hotel &
Lodging Educational Institute (AHLEI) December 2016
Certificate of Completion with Honors Managing Housekeeping Operations American Hotel
& Lodging Educational Institute (AHLEI) December 2016
Certificate of Completion with Honors Managing Food and Beverage Operations American
Hotel & Lodging Educational Institute (AHLEI) December 2016

WORK EXPERIENCES
H & R BLOCK Olympia, WA
Tax Preparer February 2009 July 2009
- Operate computers programmed with accounting software to record, store, and
analyze information.
- Complete and submit tax forms and returns, workers compensation forms,
pension contribution forms, and other government documents in compliance
with federal, state, and company policies, procedures, and regulations.

DYNAMIC SPORTS Manila, Philippines

Marketing Director November 2006 March 2008
- Formulate, direct and coordinate marketing activities and policies to promote
products and services, working with developers, production, advertising, and
promotion managers.
- Identify, develop, or evaluate marketing strategy, based on knowledge of
establishment objectives, market characteristics, and cost and markup factors.
- Direct the hiring, training, or performance evaluations of marketing or sales
staff and oversee their daily activities.
WALTON INTERNATIONAL GRP PTE LTD Singapore
Land Banking Consultant February 2005 November 2006
- Present and expand the Land Banking business of Walton International Grp in
the Philippines by spearheading recruitment and training of Land Banking
Consultants for Philippine operations.
- Promote and sell properties of Walton International in Canada and USA; offer
Asset Management Services Of Walton Intl. Grp Pte Ltd.

ADDITIONAL SKILLS
Is courteous, person oriented and professional in manners. Promotes goodwill at
work place. Well presented in appearance at all times. Knowledgeable of guest or
customer service protocol. Has strong planning, organizational, and time-
management skills. Works independently with minimal supervision.
Knowledgeable of Microsoft Office programs. Possess good oral and written
communication skills. And has good command of English and Filipino languages,
also able to make casual conversations in Spanish and Fookien languages.
VOLUNTEER WORK
Hospitality Services usher and assist guests into the auditorium and to designate
seats i.e. seniors, handicap, families with children and or infant, collect offerings
and prayer request sheets, and assist in serving brunch to churchgoers after
service.

REFERENCES

Professional Reference: Ms. Rita Dixit, Advanced Tax Preparer H&R Block
1200 Cooper Point Rd. SW #312 Olympia, WA 98501
(360) 786-1635
rita.dikshit@tax.block.com

Personal Reference: Rochelle A. McArthur Consultant, Shidler College of

Business
(808) 542-0763
rochellemcarthur@hotmail.com

Spiritual Reference: Rod Shimabukuro Pastor New Hope Oahu at Manoa

(808) 842-4242 ext. 349
rod@enewhope.org

MY WORK PHILOSOPHY

Ohana (Family)
Valuing the most important unit of our society is the most invaluable virtue to me. This
gives everyone a feeling of belonging, importance and security by dwelling together with
unconditional love; extending the essence of Ohana outside of our home will be the epitome of
hospitality.
 I constantly say this phrase to my guests at home, mi casa, tu casa. With reasonable
boundaries, I firmly believe that co-employees, hotel guests and tourists will have a memorable
stay and will want to keep on coming back to the hotel or Hawaii in general if we collectively
make them feel a part of our Ohana that will immensely reward the tourism industry.

Aloha (Expression of love, joy, happiness of life)

Waikiki is not quintessential of Hawaii as known to most tourists. I would like to
emphasize that Hawaii is synonymous to aloha because Aloha is Hawaiis soul, it is unique only
to Hawaii. By living aloha, guests feel the authenticity of our hospitality that surpasses the
commercial and temporal offerings of other tropical tourist spots in the world.

Lokahi (Unity, Harmony, Balance)

I apply lokahi at home, the workplace towards co-employees and guests. I believe that
when everyone is in harmony or unison towards one goal (guests first) it creates balance in
everything resulting to a peaceful and restful atmosphere. It enables the staff to consummate the
gratification of extending hospitality towards their stakeholders, guests and the community.