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Management Supporter
Suffering from Stage Fright?
Are you afraid to speak in public? If so, you are not alone. For
most people who are not delivering presentations as part of their daily
job, addressing a group makes them feel nervous. When they are ex- Prof. Loek Hopstaken
pected to say a few words, they have to force themselves to do so. Email:
loek@hopstaken.com
Often they leave a bad impression: they appear to be uncertain, and Mobile:
fail to persuade their audience. Both person & content simply don’t 090 888 9450
come across. The result: losing face—in public.
A little known secret of experienced presenters & public speakers is 4th year, no. 3
that they too feel nervous. However, they have learned to control their
July 19, 2010
nervousness. Experience has taught them that in 19 out of 20 times
there is nothing to be afraid of. The difference between them and the This magazine was first pu-
scared ones is a mixture of experience, preparation and know-how. blished in March 2007. It is
digitally distributed among
Very few are born public speakers. And they too need tools! my Vietnamese and Dutch
It is said that those who can deliver a good presentation have business & private associates.
leadership abilities. Fact is, that most successful leaders are also good Purpose: to keep them infor-
presenters. Not surprisingly: leaders must be able to generate follo- med about my activities in
Vietnam.
wers. Power alone is insufficient: at best it intimidates, but it doesn’t
inspire or persuade. Loyalty is a gift from those who believe in their This amazingly attractive
and energetic country has
leader. How to generate followers, loyal believers? Right: by giving rapidly conquered my soul,
them something to believe in. Something of value, fit for use. and become my home away
Public Speaking skills are important for 3 categories of people: from home.
to use it. They impress—with the power of their heart & mind. Standing offer: free 7
lecture; List of clients
August 2-6: Presentation Skills at Royal Business School—p. 5
Contact information 8
“Knowing is not enough; we must apply. Resumé
“Surround yourself with only people who are going to lift you higher.”
Oprah Winfrey
4th year, no. 3 3
The Dutch Vietnam Management
Supporter
“When you want to know your past, then research your present state. If you
want to know the future, then research your present activities.”
From an anonymous Buddhist source
4th year, no. 3 4
The Dutch Vietnam Management
Supporter
Every season Mr. Hoang Hai Au, the producer of the Key to Success CEO show needs 48 new contes-
tants. Aspiring contestants must be between 24 & 45 years old, and hold a key position in their organization.
If you want to take up the challenge, test your IQ on http://tinyurl.com/27zpfp6. If you know someone
who may qualify, give her or him a hint. See the site for contact information, and to find out more.
After a 2-day workshop for Spectra at Tae Kwang Vina (NIKE) in Bien Hoa
“The secret for success in life is to be ready for your opportunity when it comes along.”
after Benjamin Disraeli
4th year, no. 3 6
The Dutch Vietnam Management
Supporter
HR: Human Resources or Human Relations?
One of the famous teachers in the field of Human Resource Ma-
nagement is the American Professor Dave Ulrich. With books like
Human Resource Champions (1996) he rapidly gained worldwide
recognition & influence. His ‘out-of-the-box’ thinking, based on
Dave Ulrich
extensive research, helped to propel his fame. Ulrich’s definition of
the roles of HR, described in ‘HR Champions’, has led to a new ap-
proach. He recently updated his views, based on new findings. His current view on HR roles:
1. Leader: leading HR, and promoting Leadership in the organization.
2. Strategic Partner: HR assists in formulating, and executes the organization’s strategy.
3. Change Agent: HR coaches the organization during organizational change processes.
4. Functional Expert: exerts process control, creates, maintains & improves the HR infrastructure,
and stimulates the use of HR know-how.
5. Human Capital Developer: talent development.
6. Employee Advocate: feeds and uses personnel with know-how and challenges.
In their new book, The Why of Work, Ulrich & his wife Wendy—psychologist—argue that organizations
must enable their personnel to develop their talents. The idea of an ‘abundant organization’ is to ensure
that employees feel ‘at home’; unafraid of being fired because of bad results. Knowing they work for an
employer who cares for their further development. It’s time to look at people as gifted human beings,
instead of programmable & replacable production units. Who would disagree? Still, I miss one essential element.
Employees don’t see themselves as resources. Only employers do. People seek relations. Human relations.
That’s why I tend to replace the word ‘Resources’ by ‘Relations’. People work best when they can use
their innate urge: to seek meaningful relationships to enhance & enrich their life. My observation of organi-
zations during the past 35+ years has taught me this: it’s human relations that make all the difference. Always!