Case Analyze

This case is about moods and emotions of the workers in the

organizations also it talks about motivation between the workers and
how worker get motivate to do the job and the other has no motivation
also talk about the behavior of workers that is appear by the
motivation that he/she get and how this will effect on him/her to do the
task also it talk about organizational justice how bosses treat their
workers how they motivate them which theory is talk about each boss
and how he behave with his/her workers, also it compare between two
types of workers and the level of the stress they impact to and the
attitudes of workers

Questions answer
1- Before I answer first question first we need to define the
expectancy theory what is the mean of this theory?
It is a theory that the strength of our tendency to act a certain
way depends of our expectation for a good outcome or profit for
the organization in specific way we need to motivate the
employees or the workers to do more challenge tasks to make
them believe that it will lead to a higher outcome and good
performance so they get an organizational rewards such as
salary increase and good rewards that satisfy the employees
personal goals
Ok, after we define the expectancy theory briefly, lets answer the
question
There is differences in motivation between Abbas and Salwa as
we can see Abbass boss is kind a boring person his point of view
that to master a job you need to do it over and over as Abbas
said to Salwa in lunch break that he doesnt like what he is doing
by stock apples every day and doesnt do anything new that it
makes him upset of what he is doing .
Salwa is happy with her boss he is encouraging person because
his good attitude and relaxed management style also he assign
his employees to do different tasks each week so they dont feel
boring and this what happen with Salwa
So case of Salwa and Abbas apply to expectancy theory in
special points
first point with Salwa it will be the performance-reward
 relationship Salwas boss doesnt make her get boring so she
love what she is doing so she believe that the performance she is
doing is great so it will lead to an achievement of outcome for
work and her
second point case of Abbas it will be the effort-performance
relationship this relation mean that if you have a task and do
effort to do it well lead to a good performance but in case of
Abbas he doesnt have the motivation to do well in his job as his
boring boss is the reason why he feel upset so as the relation say
he wont do an effort so there will not be a performance.

-2

Motivation : the processes that account for an individual's intensity, -

direction and persistence of effort toward attaining a goal

Theory x : the assumption that employees dislike work, are lazy

dislike responsibility, and must be coerced to perform

Abbas often grumbles and complains about his work . Much of time
Abbas complains about his boss

Abbas supervisor, in contrast, prefers most of his employees to work in

the same area each day abbas is one of those employees . sa'eed
believes that the best way to master a job is to do it over and over
again

This negatively affect him where he felt bored and it does not like his
work

Director Abbas does not stimulate the staff and just given orders
without the participation or taking the opinion of the staff and this
affects the work environment, leading to a sense of the personnel,
including Abbas upset and boredom and routine

Abbas has a desire to leave work and the search for another job and
this is the result of behaviour of abbas's supervisor

-3
Abbas Knocked his Boss's lunch because he perceived inequity
within his work pace resembled in the Equity theory; he felt
injustice so he knocked his Boss' sandwich on the floor as a
way to get back at him for his mistreatment and lack of justice,
in addition to comparing himself with his workmates which is
reflected in the Other-Inside concept, he had a sense of
injustice because for instance his coworker Dunia makes more
money per hour just because she compliments the Boss
disregarding the fact that she is a newly hired employee, all of
that has led Abbas develop a negative perception for the
organizational justice. Abbas' Boss, Mr. Sa'eed has to change
his ways in dealing with his employees, he has to seek equality
among his workers, in order to help improve the employees'
perception of the organizational justice, he could reach such
equality through evaluating employees in accordance with
their performance not through his personal relationships,
personal interaction and the compliments received because
when employees see that the scale of evaluation is reflected in
their work that would generate an overall sense of
organizational justice in addition to the promotion of the
Performance-Reward relationship concept.

-4

EMOTIONS :intense feeling that are directed at someone or something

emotion can aid in our decision-making process many researchers

have shown that emotion are necessary for rational decisions

Moods:feeling that tend to be less intense than emotions and that lack
a context stimulus

mood states affect perception and therefore perceived reality

abbas retaliates toward his supervisor because the boss no known ob

application of emotions and mood .
no selection Although because hiring factor especially for social job
and no creativity

no emotion only did cognition also play role but 50% emation and50%
organization

5-

Compare and contrast Abbas and Salwa in terms of each persons level
of work stress. How might stress affect their attitudes and behaviors
within their their work environment

Job Stress :
- When the employees have more responsibility of job and it
cant match with capabilities and resources or needs of the
work and job stress can be lead to poor of good job, and in
charge of Moods and Emotion.

Stress affects attitudes and behavior in the work

environment ?

If the workplace has stress it reach of negative impact on

employee attitude
It can effect on decision making and increases risk of
workplace
In this time the company wasted materials cause of stress

In case of Abbas In case of Salwa

Poor Organization Emotion and Mood

Over Thinking Accept Responsibility
Turn Over Poor Performance
Health Effect Health Effect
-6

POC Salwa Abbas

Job She enjoys her job a lot, where Abbas hated his job, he often
Satisfaction she has a smile on her face each grumbles and complains about his
day she is arriving or leaving boss Saeed.
work, obviously she is satisfied
and thats because of her bosss Saeed criticize and judge Abbas
personality Jalal who is friendly in front of other employees, thus
with his employees and has a making him unhappy, also Saeed
relaxed management style. prefers most of his employees to
work in the same area each day,
Salwa has different duties from he believes that the best way to
Jalal each week, thus she wont master a job is to do it over and
get bored from her tasks, and also over again, which is not
to find the section where she can motivational and makes Abbas
do the best in it so the customers not satisfied and get bored easily,
would be satisfied. where he does a dull work with no
sets of goals or sense of
She grasped how the supermarket achievement.
operates easily, because her Boss
Jalal encourages her among other
employees to notify him Abbas was disgusted when he
immediately when an item is looks into his apple while having
running low even he empowers his lunch, because he spent the
her to reorder items from other whole day unloading boxes of
vendors, besides working on apples.
different duties and thats how
she grasped the operation of the Abbas is also not satisfied doing
supermarket. his work because there is other
new employees who spent only 3
Salwa enjoys allowing customers months were transferred to other
to sample what she cooks in the sections and are getting paid 2$
culinary section, hence this an hour more than him who had
matters a lot and makes her spent two years working even
 though they do the same hard
doing her best in her job.
job.
Abbas is thinking of leaving the
job if he could but its too risky for
Salwa is so committed doing her
him hence he had commitments
job, and this also because of
and will be in trouble when the
Jalals good management, where
next tuition bill comes around.
he set a goal to her with a
rewarding bonus, even though
He is not encouraged at all doing
this goal is tough and hard to
his job, always having this bad
achieve, but Salwa is going to
day at work, he had a stickler
give it a shot, for she is going to
boss who want his employees to
do this on her own without
keep lunch time to 30 minutes,
someone breathing down her
while they are allowed 45
neck, and she is so motivated by
minutes.
the bonus; she has her free area
Organizational
where she can do her best in it.
commitment Saeed would rather order his
employees than asking them,
Salwa added a great value to her
which makes Abbas furious, also
place, serving the customers well,
Saeed would judge and criticize
and achieving her goals, and this
him in a not friendly way, he also
is because the good managerial
speaks to him in a very sarcastic
behavior of Jalal, where he can
way telling Abbas tha
get the best from his employee,
t he is not smart even though he
at the same time, the employee is
is studying in college, and the
keening on the job doing it
university must have glossed ove
happily and satisfied.
his application. This bad attitude
and behavior from Saeed drives
Abbas to knock Saeed lunch to
the floor.

Case Analyze and Question 1

Yehia Nasser
2014/2540
Question 2
Mohab Mohamed
2013/3088
Abdullah Salem Soliman
2013/3163
Question 3
Mohamed Salah Yunis
2012/2395
Question 4
Zafer Sherif Hafez
2013/2816
Abanob Malak Amin
2011/1587
Question 5
Galal Samy Galal
2013/2272
Question 6
Shady Ehab Saied
2013/2383
Hazem Mohamed Yahia
2013/2345
Summery
Mahmoud Abdelaty
2013/0563