MF Mariza Fleming

Profile
To participate as a team member in a dynamic work environment
focused on promoting business growth by providing superior value
and service

2956 N Sawyer Ave Experience

Chicago, IL 60618 Resident Relations Specialist- St. Louis, MO
708. 904.1485 Professional Equity (Oct. 2014-March. 2016)
Fleming.mariza@gmail.com Delivered excellent customer service by addressing
resident related issues
Skills
Coordinated resident and employee recreational
Microsoft Office
functions
Software
Yardi Voyager Administered collections and eviction processes
Relationship Lived on-site and fielded non-business hour issues
Management
Project Planning Completed resident move in process (i.e., sign leases,
collect rent)

Education Completed move-in inventory inspections with residents

High School Diploma Monitored resident retention program

Soldan International
Managed lease renewal process
May 2011
Completed daily follow-up with residents on service
Intercultural Studies requests and reviewed work orders/logs
Summit University
(Online Studies) Present
2012- Present
Leasing Consultant -St. Louis, MO
Professional Equity (Feb. 2012- Oct. 2014)

Greeted and pre-qualified prospects by covering all

criteria (ask questions; utilize completed guest cards, etc.)
Immediately recorded all telephone and in-person visits
on appropriate reports
Inspected models and available market ready units
Applied product knowledge to prospects needs by
communicating the features and benefits; close the sale
Had prospects complete application and secure deposit in
accordance with the company procedures and Fair
Housing requirements
Updated availability reports, processed applications for
approvals. (i.e., credit check, rental history, etc.)

Administrative Assistant- St. Louis, MO

Professional Equity (Aug. 2011- Feb. 2012)
Greeted guests and granted proper access entry to meet
specific individuals
Prepared memos, invoices, reports, and financial
statements by means of word processing, spreadsheet,
database, and presentation software such as PowerPoint
Fielded high volume telephone calls and relayed
messages
Opened, arranged, and processed incoming mail including
faxes and email
Scheduled conferences and prepared appropriate agendas
Handled product acquisition, promotional materials
from vendors, and event planning