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Employees job satisfaction in APSRTC

SECTION A

1. Name (Optional) :
2. Age :
3. Gender :
4. Qualification :
5. Nature of customer :
6. Salary (monthly) :
7. Nativity : Urban Rural
8. Marital status : Yes No

SECTION B

No. Questions S.A A N.S D.A S.DA

1. The operator providers

2. Telocome tariffs are reasonable

3. Customer friendly schemes are available


Telecome operator timely intimate the new
4.
offers
5. Sufficient counters are available in the office
6. Staff patiently listen my queries
Sufficient seating arrangements available at
7.
customers
8. Signage boards provides useful information

9. I understandthe bill details clearly

10 Consumer help line provides excellent service

1. S.A -Strongly Agree


2. A -Agree
3. N.S -Not Sure
4. D.A -Dis Agree
5. S.DA -Strongly Dis Agree

Tadepalligudem,

26-01-2017.
From,

Sasi college students,

MBA (Dep.)

Tadepalligudem

West Godavari (Dt)

To,

The depot manager,

APSRTC
Tadepalligudem,

West Godavari (Dt)

Sub: Requsition to permit us to organise a small study in tadepalligudem


garage

We the 1st MBA students of SASI INSTITUTE OF


ENGINEERING & TECHNOLOGY tadepalligudem, in the part of MBA
curriculum the department of management studies organising mini project
activity. In this regard we cardially requesting you to permit us a opinion
study in the garage of tadepalligudem bus stand

Please oblige our request. The study is organised only


for academic purpose only

Thanking you sir

Yours faithfully

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