December 21, 2016

Mr. Carlo Salazar

Assistant Dean of the College of Engineering
Salazar Institute of Technlogy
211 N. Bacalso Brgy. Labangon Cebu City

Dear Mr. Salazar:

Greetings from PLDT-SMART SME Nation!

It is with great pleasure that we present to you our proposal for our FibrBiz service.

FibrBiz raises the bar for business broadband solutions with the latest high-speed network that runs on
PLDTs superior fiber optic backbone. Fibrbiz is PLDT-Smart SME Nations fastest shared broadband
today. Now bundled with FREE landline and a Microsoft Office 365 License.

Features and Benefits

High-Speed Fiber Optic Connection
Make your business experience the fastest in broadband technology with fiber optic connection with
burstable speeds of more than 100Mbps.

Symmetrical Upload and Download

Experience faster and smoother performance as Fibrbiz offers symmetrical upload and download
service, perfect for video conferencing and heavy upload requirements.

Productivity to the Next Level

Be on top of your business by being more productive wherever and whenever you need with Microsoft
Office 365s online and offline applications.

24 x 7 Customer Helpdesk
Get the kind of technical support your business needs. Our Customer Service Helpdesk, 177, is available
24 x 7 to answer your questions and attend to service concerns.

Very truly yours, Conforme:

_______________________ _______________________
Rommel B. Sy Signature over printed name
PLDT SME SALES
0929778-0564

Noted by:
_______________________

Page 1 of 8
Fibrbiz Packages
One-
Fibrbiz Monthly
Burst Speed IP Address Time FREE Inclusions
Packages Fee
Fee
FibrBiz 100 Up to 100Mbps P 6,500
FREE Landline
1 Static IP
FibrBiz 200 Up to 200Mbps P 7,500
(/32 IP P 5,000
FREE Microsoft Office
Block)
FibrBiz 300 Up to 300Mbps P 9,500 365 License

*All rates VAT Exclusive and come with a 24-month contract

*Minimum speeds of 30% of subscribed speed at 80% reliability

ADDITIONAL STATIC IP REQUEST

Additional Monthly Fee to Fibrbiz
Request Usable IP Addresses
Subscription
Convert existing IP to /29 IP P 2,250
block* 5 public static IP
(only available for Fibrbiz 100)

Current Telephone Line* Pre-qualification Number

(if applicable)
_______________________________
*Customer can opt to retain current landline (if feasible for fiber connection) provided that it is not currently connected to a data service.

Important Notes:
Fibrbiz is a best effort service.
Burstable download speeds are minimum of 30% of subscribed speed at 80% service reliability where
available.
Offering is subject to facility availability.
All rates quoted are VAT-exclusive.
Pre-termination fee is 100% of the remaining contract term.
Non-standard requirements and terms require internal PLDT approval.

CUSTOMER CONFORME
I certify that the information supplied above is true and correct. By signing below, I signify that I have read the attached Terms
and Conditions and agree to abide by them as soon as I have accepted the PLDT Business Fibrbiz Service.

Authorized Signatory
(Printed Name over Designation Date Signed
Signature)

Page 2 of 8
Provision for Additional Cable Length

The Subscriber is entitled to 30 meters of Fibr cable (inclusive of their subscription). Should the
installation require additional cable length, a one-time fee to cover for the fiber cable shall be added to
your billing statement depending on the needed span.
Total cable used
Over-span cable length Amount in Php (vat-ex)
In installation
31-40 meters 1-10 meters 900.00
41-50 meters 11-20 meters 1,200.00
51-60 meters 21-30 meters 1,400.00
61-70 meters 31-40 meters 1,600.00
71-80 meters 41-50 meters 1,800.00
81-90 meters 51-60 meters 2,000.00
91-100 meters 61-70 meters 2,300.00
101-120 meters 71-90 meters 2,500.00
121-130 meters 91-100 meters 2,700.00
131-140 meters 101-110 meters 2,900.00
141-150 meters 111-120 meters 3,200.00
Total Fiber cable over-span required:
Meters
Total cable over-span charges:
Php:
Total Over-span required:
Meters
Php

Page 3 of 8
 PLDT Fibr Service Terms and Conditions
1. DEFINITION OF SERVICE
For purposes of this Agreement, the term Service shall mean the Fibr Biz broadband service that you have selected. For purposes of this agreement; Equipment shall mean the Optical
Network Unit (ONU) modem, PLDT Voice Line unit, Biz Box modem,.

2. USERS RESPONSIBILITIES
2.1 You acknowledge that you have the legal authority to enter into this agreement, being the duly designated representative of your company and affirm that the information you supply
to us is correct and complete. You understand that for purposes of this agreement the term "You" shall mean the company that you represent.
2.2 You understand that PLDT relies on the information you supply and that providing false or incorrect information may result in Service provisioning delays or suspension or termination
of your Service. You agree to promptly notify PLDT whenever your billing information changes.
2.3 That in order to avail of the Fibr Biz, you shall subscribe to a Fibr Biz service for a minimum contract term indicated in this proposal. PLDT retains absolute ownership over the said
Equipment to be provided to you as a consequence of such subscription devices until the end of this contract period. In case of pre-termination, you agree to allow PLDT to retrieve all
PLDT-owned Equipment and other appurtenances and accessories installed at or within your premises and further agree to pay the necessary pre-termination charges and equipment
charges.
2.4 You undertake not to resell, assign, transfer, sublease, change or otherwise part with PLDTs Equipment. You further undertake not to resell or make any commercial use of the Service
without prior written consent of PLDT. If such violation is found, PLDT shall have the right to immediately disconnect/terminate the Service without obligation of serving a prior written
notice.
2.5 PLDT reserves the right to audit connections through ocular or electronic audit/inspections to enforce these or any and all other provisions of this agreement.

3. AVAILABILITY OF SERVICE
3.1 The Service you select may not be available in all areas, and some telephone lines may not qualify for the Service even if initial testing showed that your telephone line was qualified.
3.2 PLDT may, at any time, without notice or liability for damages in any case, restrict the use of the Service or limit its time of availability in order to perform Service or Equipment
maintenance activities. PLDT shall however, immediately inform the Subscriber, whenever feasible, of any operational problems or outages, and shall forthwith restore the Service upon
such occurrence.

4. TERM AND TERMINATION

4.1 The subscription term begins on the date of your acceptance and ends after completion of the number of payment periods or as agreed in the Order Form (the Term). You shall pay
the amount as agreed upon in the form above or as supported by necessary documents (i.e. tax exemption, discount approval, etc). The rates for availed Add-Ons shall be billed on top of
the monthly billable amount of the Fibr Biz Service, for a period as indicated in the Order Form. However, should you wish to terminate the Service before the expiration of the Term, the
request for service termination shall be subject to a 30-day prior written notice to PLDT. In addition, you agree to pay pre-termination penalty using the formula provided for in paragraph
4.10 hereof.
4.2 You understand that the delivery of Hardware which forms part of the Fibr Biz add-ons will be provided only after the service has been turned over to you for your official use.
4.3 You shall pay PLDT all the required charges set forth in this agreement or any revisions thereof that may arise in connection thereto subject to such changes consistent with the
requirements that the National Telecommunications Commission (NTC) may impose or approve pursuant to under its existing laws, and subsequent rules and regulations.
4.4 Billing shall commence one (1) day after activation of the Fixed Bundle Service(s). Delivery and turn-over of PLDT Add-ons & Freebies shall not hinder the start of the Effective Billing
Date of the Fixed Bundle Service.
Billing shall commence on date of activation, delivery and turn-over of PLDT service(s), as indicated in the ASF form duly signed by your authorized or designated representative(s). If, for
any reason whatsoever, we shall not hear from you or receive the signed ASF within twenty four hours (24) from date of endorsement of the form, we shall assume that the service is
working, deemed accepted and billable. We shall therefore take this as commitment on your part to pay/settle necessary billing components/charges for the service(s) in accordance with
this signed Proposal with Conforme and consistent with the provision as herein stated.
4.5 In the event that you fail to pay the charges referred to in the preceding paragraph within thirty (30) days from receipt of the PLDT billing statement, PLDT shall issue a Notice of
Disconnection at the end of the month following the unpaid billing period (the "Notice of Disconnection"). The Notice of Disconnection shall require you to pay the outstanding charges
within ten (10) days from receipt of the said Notice of Disconnection. If notwithstanding said Notice of Disconnection, you still fail to make the necessary payment in full, the Service shall
be temporarily disconnected (the "Temporary Disconnection"). You should settle the outstanding charges within thirty (30) days from date of Temporary Disconnection; otherwise, the
Service shall be permanently disconnected. If

your company fails to pay the monthly charges within the required period and there is no deposit that can be the subject of off-setting, you shall pay late payment charges equivalent to
one percent (1%) of the unpaid amount per month or a fraction of a month, reckoned from the day following the due date of payment, until fully paid.
4.6 In any case, the termination of the Fibr Biz Service shall not prejudice PLDTs right to collect any unpaid charges from the company you are currently representing.
4.7 Reconnection of permanently disconnected Fibr Biz Service shall require full payment by you of the outstanding balance and the corresponding late payment charges for late payment,
plus a reconnection fee of P 500 if the Service had already been suspended for 3 months or the amount of P2,500 if the Service had already been suspended for more than 3 months but
not more than 6 months. All applicable one-time charges shall be applied in case of reconnection of permanently disconnected lines.
4.8 It is understood that in addition to the monthly recurring charges, you shall pay the applicable Value Added Tax (VAT), or other applicable present or future taxes that may be levied
or imposed by any governmental authority or its instrumentalities or required to be paid under this agreement as imposed by any governmental authority or its instrumentalities.
4.9 In case of contested bills, the amount due shall be fully settled with corresponding adjustments, if any, to be effected on the succeeding bill. Requests for bill adjustments, for
whatever reason, shall be made in writing within a period of thirty (30) days from receipt by of the billing statements/invoice from PLDT, otherwise, requests for billing adjustments made
after the said this period shall no longer be considered or entertained by PLDT.
4.10 In the event that you pre-terminate the Service before the contracted Term, you agree to pay PLDT upon discontinuance of the Service a termination fee based on the following
formula:
Pre-termination Penalty = [Monthly Service Fee x remaining months within the contract term]
4.11 You understand that the Equipment provided to you was provided by an entity not related to PLDT. The equipment shall be under limited warranty by the manufacturer/supplier
thereof for a period of 2 years from delivery thereof. In no case will the manufacturer/supplier nor PLDT be liable for repair or replacement of the said netbook and tablet outside the
warranty period. Only the equipment found to have factory defects will be replaced within the said warranty period.
4.12 If PLDT does not receive any written termination advice from the Customer sixty (60) days before the end of Contract term, the Contract shall be deemed automatically renewed for a
period equivalent to the original term.

5. MANAGEMENT OF YOUR DATA AND COMPUTER

5.1 PLDT shall not be responsible in protecting your telecommunications system against unauthorized external attacks/hacks. Any and all damage, loss and prejudice suffered by you by
reason of such attacks/hacks shall be for your sole account. Thus, in the event of such occurrence, it is your responsibility to investigate the incident with the assistance of PLDT, its
affiliates and/or subsidiaries, if so requested.
5.2 You agree that the Internet is not owned, managed or managed by, or in any way affiliated with PLDT and PLDT has no control over the information or materials accessed via Internet
through the use of the Service.
5.3 PLDT does not warrant that the Service provided will be uninterrupted, error free, secure, or free from viruses, worms or the like. PLDT shall not be liable for loss of your data. PLDT
makes no warranty, express or implied, regarding the reliability and completion of any and all transactions executed using the Service or the Internet. In no event shall PLDT be liable for
(a) any direct, indirect, special, consequential or incidental damages, including without limitation, lost profits or loss of revenue or damage to data arising out of the use, partial use or
inability to use the Service, regardless of the type of claim or the nature of the cause of action, including without limitation, those arising under contract, negligence, tort or strict liability,
even if PLDT has been advised of the possibility of such claim or damages, or (b) any claims against you by any other party.
6. Indemnification
You agree to defend, indemnify and hold harmless PLDT, its directors, officers and employees, free and harmless from and against all liabilities, costs and expenses, including reasonable
attorney's fees, related to or arising from: (a) any violation of applicable laws, regulations or this Agreement by you (or any party using your account, with or without your permission, to
access the Service); (b) the use of the Service or the Internet or the placement or transmission of any message, information, software or other materials on the Internet by you (or any
party using your account, with or without your permission, to access the Service); (c) negligent acts, errors, or omissions by you (or any party using your account, with or without your
permission, to access the Service); (d) injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in connection with
this agreement, except to the extent that such liabilities arise from the act, negligence or willful misconduct of PLDT; or (e) claims for infringement of any intellectual property rights
arising from the use of the Service, any software, or the Internet.

7. Force Majeure
7.1 Neither party shall be responsible for any delay or failure in the performance of any of its obligations under this Agreement to the extent that such delay or failure is caused by Force
Majeure. Force Majeure shall mean any event or circumstance beyond the reasonable control of the party which renders the performance of said partys obligations illegal or
impracticable, including but not limited to, acts of God, acts of any governmental body or public enemy, war, civil commotion, strikes, riots, embargoes, or other concerted acts of workers,
fire, explosion, sabotage, or any other causes, circumstances, or contingencies, whether of a similar or dissimilar nature to the foregoing, without fault or negligence and beyond such
partys control, which prevent or hinder the performance by either party of any of its obligations hereunder.
7.2 Promptly upon the occurrence of any event of Force Majeure event, which affects the performance by either party of its obligations under this Agreement, the affected party shall
notify the other party specifying in such notice the nature of the Force Majeure event; the effect of the said event on the partys performance of its obligations hereunder and the
estimated duration thereof. Upon receipt of such notice, the affected party may cancel or delay the performance of its obligations for so long as such performance is delayed or prevented
by such Force Majeure event and in such cases, the affected party shall have no liability to the other party or to its customers. Upon cessation of the Force Majeure event, notice of such
cessation should be given by the party in delay to the other, and performance of the obligation should ensue, if cancellation has not yet been effected.
7.3 If the Force Majeure continues unabated for a period of thirty (30) days, either party shall have the right to terminate the Service or these Terms and Conditions this Agreement, and
the rights and obligations of the parties shall be resolved either by mutual agreement or by applicable law.
7.4 Any Force Majeure event shall not however be an excuse for your failure to make payments for amounts already due at the time of the occurrence of such Force Majeure event.
8. Amendments
This Agreement shall, at all times, be subject to such amendments and/or modifications as may from time to time be agreed upon by the parties or as the National Telecommunications
Commission or any duly authorized government regulatory body may direct in the exercise of its jurisdiction.
9. Settlement of Disputes
9.1 In case of any dispute that may arise in connection with this Agreement, the parties shall promptly meet and exert their best efforts towards an amicable settlement of the dispute in
good faith. In the event such dispute is not resolved amicably within a period of thirty (30) days from the date of its occurrence, the same may be resolved through legal action/s.
9.2 In the event of suit, venue shall exclusively be in Makati City, Metro Manila, to the exclusion of any other venue. In the event that either party is compelled to seek judicial relief
against the other party in order to enforce any or all of its rights under this Agreement, the erring party, as determined by the proper court, shall, in addition to any other damages that
may be awarded by the court, hereby agrees to pay an amount equivalent to twenty-five percent (25%) of the amount claimed by the aggrieved party but shall in no case be less than
Fifty Thousand Pesos (P50,000.00), as and by way of Attorneys fees, apart from the costs of litigation and other expenses which the law allows the aggrieved party to recover from the
erring party.
10. Confidentiality
Page 4 of 8
All business and technical information, data, and related documentation, in whatever form provided, recorded or unrecorded (hereinafter collectively referred to as Information), which
the parties may furnish or have furnished each other in connection with this agreement shall:
10.1 Be used solely for the purpose for which it was furnished;
10.2 Be treated in strictest confidence and protected;
10.3 Not be reproduced, except as necessary for its authorized use; and
10.4 If in tangible form, shall be returned together with all copies thereof, including promotional materials, when demanded by either party or if no longer needed. The foregoing
obligations of confidentiality and restricted use shall survive the termination of this agreement.
11. Acceptable Use Policy for PLDT Services
 ePLDT - Microsoft O365 Terms and Conditions

1. Definition of service
1.1. For purposes of this Agreement, the term Service shall mean the PLDT Cloud Software as a Service (Microsoft Office 365).

2. Users Responsibilities
2.1. You acknowledge that you have the legal authority to enter into this agreement, being the duly designated representative of your company and affirm
that the information you supply to us is correct and complete. You understand that for purposes of this agreement the term You shall mean the company
that you represent.
2.2. You understand that ePLDT relies on the information you supply and that providing false or incorrect information may result in Service provisioning
delays or suspension or termination of your Service. You agree to promptly notify ePLDT whenever your billing information changes.

3. Term and Termination

3.1. The subscription term begins upon receipt of license order confirmation and will auto-renew using the same method of payment used on previous
subscription. However, should you wish to terminate the Service before the expiration of the Term, the request for service termination shall be subject to a
30-day prior written notice to ePLDT In addition, you agree to pay pre-termination penalty using the formula provided for in paragraph 3.10 hereof.
3.2. In cases of changes due to, and consistent with the requirements that the National Telecommunications Commission (NTC) may impose or approve
pursuant to, or under its existing laws, and subsequent rules and regulations, which result to additional charges, the parties shall discuss and agree on the
payment of charges, if any. In addition, any non-standard services requested by the client shall be subject to payment of additional charges.
3.3. Billing shall commence one (1) day from the date of activation, delivery and turn-over of ePLDT service(s), as indicated in the ASF form duly signed by
your authorized or designated representative(s). If, for any reason whatsoever, we shall not hear from you or receive the signed ASF within one (1) day from
date of endorsement of the form, we shall assume that the service is working, deemed accepted and billable. We shall therefore take this as commitment on
your part to pay/settle necessary billing components/charges for the service(s) in accordance with the signed Proposal with Conforme and consistent with the
provision as herein stated.
3.4. In the event that you fail to pay the charges referred to in the preceding paragraph within thirty (30) days
from receipt of the ePLDT billing statement, ePLDT shall issue a Notice of Disconnection at the end of the month following the unpaid billing period (the
Notice of Disconnection). The Notice of Disconnection shall require you to pay the outstanding charges within ten (10) days from receipt of the said Notice
of Disconnection. If notwithstanding said Notice of Disconnection, you still fail to make the necessary payment in full, the Service shall be temporarily
disconnected (the Temporary Disconnection). You should settle the outstanding charges within thirty (30) days from date of Temporary Disconnection;
otherwise, the Service shall be permanently disconnected.
3.5. If your company fails to pay the monthly charges within the required period and there is no deposit that can be the subject of off-setting, You shall pay
late payment charges equivalent to three percent (3%) of the unpaid amount per month or a fraction of a month, reckoned from the day following the due
date of payment, until fully paid.
3.6. In any case, the termination of the PLDT Cloud SaaS (MS O365) shall not prejudice ePLDTs right to collect any unpaid charges from the company you are
currently representing.
3.7. Reconnection of permanently disconnected PLDT Cloud SaaS (MS O365) due to non-payment shall require full payment by you of the outstanding
balance incurred and the corresponding late payment charges.
3.8. It is understood that in addition to the charges, you shall pay the applicable Value Added Tax (VAT), or other applicable present or future taxes that
may be levied or imposed by any governmental authority or its instrumentalities or required to be paid under this agreement as imposed by any
governmental authority or its instrumentalities.
3.9. In case of contested bills, the amount due shall be fully settled with corresponding adjustments, if any, to be effected on the succeeding bill. Requests
for bill adjustments, for whatever reason, shall be made in writing within a period of thirty (30) days from receipt by of the billing statements/invoice from
ePLDT, otherwise, requests for billing adjustments made after the said this period shall no longer be considered or entertained by ePLDT.
3.10. In the event that you pre-terminate the Service before the contracted Term, you agree to pay ePLDT upon discontinuance of the Service a termination
fee based on the following formula: Pre-termination Penalty = [(No. of months remaining from the term x Monthly Charge) x 100%]

4. Indemnification
4.1. You agree to defend, indemnify and hold harmless ePLDT, its directors, officers and employees, free and harmless from and against all liabilities, costs
and expenses, including reasonable attorneys fees, related to or arising from: (a) any violation of applicable laws, regulations or this Agreement by you (or
any party using your account, with or without your permission, to access the Service); (b) the use of the Service or the Internet or the placement or
transmission of any message, information, software or other materials on the Internet by you (or any party using your account, with or without your
permission, to access the Service); (c) negligent acts, errors, or omissions by you (or any party using your account, with or without your permission to access
the Service); (d) injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in
connection with this agreement, except to the extent that such liabilities arise from the act, negligence or willful misconduct of ePLDT; or (e) claims for
infringement of any intellectual property rights arising from the use of the Service, any software, or the Internet.

5. Force Majeure
5.1. Neither party shall be responsible for any delay or failure in the performance of any of its obligations under this Agreement to the extent that such delay
or failure is caused by Force Majeure. Force Majeure shall mean any event or circumstance beyond the reasonable control of the party which renders the
performance of said partys obligations illegal or impracticable, including but not limited to, acts of God, acts of any governmental body or public enemy,
war, civil commotion, strikes, riots, embargoes, or other concerted acts of workers, fire, explosion, sabotage, or any other causes, circumstances, or
contingencies, whether of a similar or dissimilar nature to the foregoing, without fault or negligence and beyond such partys control, which prevent or hinder
the performance by either party of any of its obligations hereunder.
5.2. Promptly upon the occurrence of any event of Force Majeure event, which affects the performance by either party of its obligations under this
Agreement, the affected party shall notify the other party specifying in such notice the nature of the Force Majeure event; the effect of the said event on the
partys performance of its obligations hereunder and the estimated duration thereof. Upon receipt of such notice, the affected party may cancel or delay the
performance of its obligations for so long as such performance is delayed or prevented by such Force Majeure event and in such cases, even the affected
party shall have no liability to the other party or to its customers. Upon cessation of the Force Majeure event, notice of such cessation should be given by the
party in delay to the other, and performance of the obligation should ensue, if cancellation has not yet been effected.
5.3. If the Force Majeure continues unabated for a period of thirty (30) days, either party shall have the right to terminate the Service or these Terms and
Conditions, and the rights and obligations of the parties shall be resolved either by mutual agreement or by applicable law.
5.4. Any Force Majeure event shall not however be an excuse for your failure to make payments for amounts already due at the time of the occurrence of
such Force Majeure event.

6. Amendments
6.1. This Agreement shall, at all times, be subject to such amendments and/or modifications as may from time to time be agreed upon by the parties or as
the National Telecommunications Commission (NTC) or any duly authorized government regulatory body may direct in the exercise of its jurisdiction.

Page 5 of 8
7. Settlement of Disputes
7.1. In case of any dispute that may arise in connection with this Agreement, the parties shall promptly meet and exert their best efforts towards an
amicable settlement of the dispute in good faith. In the event such dispute is not resolved amicably within a period of thirty (30) days from the date of its
occurrence, the same may be resolved through legal action/s.
7.2. In the event of suit, venue shall exclusively be in Makati City, Metro Manila, to the exclusion of any other venue. In the event that either party is
compelled to seek judicial relief against the other party in order to enforce any or all of its rights under this Agreement, the erring party, as determined by
the proper court, shall, in addition to any other damages that may be awarded by the court, hereby agrees to pay an amount equivalent to twenty-five
percent (25%) of the amount claimed by the aggrieved party but shall in no case be less than Fifty Thousand Pesos (P50,000.00), as and by way of Attorneys
fees, apart from the costs of litigation and other expenses which the law allows the aggrieved party to recover from the erring party.

8. Confidentiality
All business and technical information, data, and related documentation, in whatever form provided, recorded or unrecorded (hereinafter collectively referred
to as Information), which the parties may furnish or have furnished each other in connection with this agreement shall:
8.1. Be used solely for the purpose for which it was furnished;
8.2. Be treated in strictest confidence and protected;
8.3. Not be reproduced, except as necessary for its authorized use; and
8.4. If in tangible form, shall be returned together with all copies thereof, including promotional materials, when demanded by either party or if no longer
needed.
The foregoing obligations of confidentiality and restricted use shall survive the termination of this agreement.
This section will also cover the Security and Privacy policies of Microsoft. Please visit http://trust.office365.com for more details.

9. Acceptable Use Policy for PLDT Cloud SaaS (MS O365)

Customers may only use the Service in a manner that is consistent with the purposes of such Service. If the Customer is unsure of whether a contemplated
use or action is permitted, please contact ePLDT. Prohibited uses include, but are not limited to, the following:
9.1 Engaging in activity that violates privacy, publicity, or other personal rights of others
9.2 Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures
of another individuals system (often known as hacking).
9.3 Activities that disrupt the use or interfere with the ability of others to effectively use the network or any connected network, system, service, or
equipment, including but not limited to, distribution of information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging,
flooding, mail bombing, denial of service attacks and/or introduction of malicious programs into the network or servers.
9.4 Activities that have the effect of facilitating any unsolicited bulk and/or commercial messages (known as "spamming"), including but not limited to
sending of junk mail or other advertising material to individuals who did not specifically request such material, who were not previous customers of
Customer or with whom Customer does not have an existing business relationship.
9.5 Maintaining an open SMTP relay.
9.6 Adding, removing, or modifying identifying network header information (aka "spoofing") in an effort to deceive or mislead.
9.7 Attempting to impersonate any person by using forged headers or other identifying information.
9.8 Using ePLDT's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
9.9 Using ePLDT's network to advertise, transmit, store, post, display, or otherwise make available content that contains or contains links to nudity,
pornography or obscene speech or material.
9.10 Using the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid
schemes," "Ponzi schemes," and "chain letters."
9.11 Using the Services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable
local, national or international law, or any rules or regulations promulgated hereunder.
9.12 Engaging in activities that are determined to be illegal, including but not limited to, fraudulently charging credit cards, providing/selling illegal drugs and
drug contraband, pirated materials and other illegal goods.
9.13 Engaging in activities, whether lawful or unlawful, that ePLDT determines to be harmful to its Customers, operations, reputation, goodwill, or customer
relations

10. Service Level Agreement for PLDT Cloud SaaS (MS O365)
10.1 In order for ePLDT to consider a claim, you must submit the claim to customer support at ePLDT including all information necessary for ePLDT to
validate the claim, including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and duration of the Downtime; (iii)
the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. ePLDT
must receive the claim by the end of the calendar month following the month in which the Incident occurred.
ePLDT will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. ePLDT will use
commercially reasonable efforts to process claims during the subsequent month and within forty five (45) days of receipt. You must be in compliance with
the Terms & Conditions in order to be eligible for a Service Credit. If we determine that a Service Credit is owed to you, we will apply the Service Credit to
your Applicable Monthly Service Fees.
10.2 This SLA and any applicable Service Levels do not apply to any performance or availability issues:
Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device
failure external to our data centers, including at your site or between your site and our data center);
That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth
or related to third-party software or services;
Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised;
During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using
Microsoft subscription credits;
That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining
access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices;
That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of
the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not
supported) or inconsistent with our published guidance;
That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist);
That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior;
Due to your use of Service features that are outside of associated Support Windows; or
For licenses reserved, but not paid for, at the time of the Incident.
10.3 Downtime definition:
Product Definition of Downtime
Exchange Online Any period of time when users are unable to send or receive email with Outlook Web Access.
Exchange Online Any period of time when users are unable to access the email messages stored in their archive.
Archiving

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 Exchange Online Any period of time when the network is not able to receive and process email messages.
Protection
Office365 Business Any period of time when Office applications are put into reduced functionality mode due to an issue with Office 365
activation.
Office Online Any period of time when users are unable to use the Web Applications to view and edit any Office document stored on a
SharePoint Online site for which they have appropriate permissions.
Office365 Video Any period of time when users are unable to upload, view or edit videos in the video portal when they have appropriate
permissions and valid content.
OneDrive for Business Any period of time when users are unable to view or edit files stored on their personal OneDrive for Business storage.
SharePoint Online Any period of time when users are unable to read or write any portion of a SharePoint Online site collection for which they
have appropriate permissions.
Skype for Business Any period of time when end users are unable to see presence status, conduct instant messaging conversations, or initiate
Online online meetings.
Yammer Enterprise Any period of time greater than ten minutes when more than five percent of end users are unable to post or read messages
on any portion of the Yammer network for which they have appropriate permissions.

10.4 The monthly uptime percentage is calculated using the following formula: [(User Minutes Downtime) / User Minutes x 100] where Downtime is
measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each incident that occurs during the month multiplied
by the number of users impacted by that incident.
Table below shows the expected monthly up-time and the credit if the up-time percentage is not met:

Monthly Uptime Service

Percentage Credit
<99.9% 25%
<99% 50%
<95% 100%
10.5 24x7 Support means Technical Online and Phone Support from ePLDT, available 24 hours a day 7 days a week. This support is provided as a Service
Provider thus will function as the escalation support by Customers IT support. Customers IT support will act as the main point of contact by end-users.
Severity Initial Response
Operations and Support Description Examples
Level Time
Sev A One or more services arent accessible or are unusable. Widespread problems sending or receiving mail. Within 1 hour
(Critical) Production, operations, or deployment deadlines are severely SharePoint site down.
affected, or there will be a severe impact on production or All users cant send instant messages, join or
profitability. Multiple users or services are affected. schedule Skype for Business Meetings, or make
Skype for Business calls.
Sev B The service is usable but in an impaired fashion. The situation has Send button in Outlook is garbled. Within 8 hours
(High) moderate business impact and can be dealt with during business Setting is impossible from EAC (Exchange Admin
hours. A single user, customer, or service is partially affected. Center) but possible in PowerShell.
Sev C The situation has minimal business impact. The issue is important How to set user password that never expires. Anytime
(Non- but does not have a significant current service or productivity User cant delete contact information in Exchange
critical) impact for the customer. A single user is experiencing partial Online.
disruption, but an acceptable workaround exists.

ePLDT Helpdesk Contact Info: Via Phone (+632) 672 7220; Via Email: epldthelpdesk@epldt.com

11. Limitation of Liability

11.1 ePLDT will not be liable for any lost/deleted data and cannot promise the customer that these data could still be retrieved.
11.2 ePLDT is not liable for any viruses and/or spam mails that customer will experience.

12. Governing Law

12.1. This Agreement shall be construed and governed by the laws of the Republic of the Philippines.

Customer Conforme

Date Signed

I have read and understood the terms and conditions above. My signature below signifies that all
information stated herein are true and correct to the best of my knowledge. Also, I understand that my
application will still be subject to credit approval.

Conforme:
Witness:

Salazar Institute of Technology

By:

____________________ ____________________________________
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Signature over printed name Rommel B. Sy
PLDT SME

Date:

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