ABB Full Service ABB Performance

Partnerships Services
Full Service Concept
ABB Automation Technologies
 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 2
 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 3
 Introduction
by Our
Customer Introduction by Our Customer

Customers presentation
Customers expectations
ABB 09 / 2005 - 4
 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 5
 Understanding
of Customer
Needs Maintenance, Competitive Factor

Why would companies utilize a partner for maintenance?

1. To focus more on internal core competence

2. Recognition that increased asset reliability improves plant performance
3. Staffing shortages and reduced numbers of maintenance professionals
4. Increase available competence in new technologies and practices
5. To Create a Changed Culture centred around business performance
6. To improve effectiveness of operations, optimize cost, and add
flexibility
7. Not achieving desired Return on Assets or Return on Capital Employed
8. Desire to improve market positions
ABB 09 / 2005 - 6
 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 7
 Introduction
of ABB
Facts about ABB

Headquarters: Zurich,
Switzerland
About 102,000 employees in
A leading power and automation
around 100 countries technology company with strong
Orders in 2004: $21.7 billion market positions in its core
Revenues in 2004: $20.7 billion businesses
Listed on stock exchanges in Two divisions: Power Technologies,
Zurich/London, Stockholm,
Frankfurt and New York Automation Technologies
ABB 09 / 2005 - 8
 Introduction
of ABB
ABB Mission & Vision

MISSION
As
Asone
oneof
ofthe
theworlds
worldsleading
leadingengineering
engineeringcompanies,
companies,we wehelp
helpour
our
customers
customersto touse
useelectrical
electricalpower
powereffectively
effectivelyand
andto
toincrease
increase
industrial
industrialproductivity
productivityin
inaasustainable
sustainableway.
way.

VISION
By
By2009,
2009,ABB
ABBwill
willbe
berecognized
recognizedasasthe
thetop
topglobal
globalengineering
engineering
company
companyininterms
termsofofmarket
marketimpact,
impact,growth
growthand
andprofitability,
profitability,
value
valuecreation,
creation,sustainability
sustainabilityand
andethical
ethicalbehaviour.
behaviour.

Power
Power and
and productivity
productivity for
for aa better
better world
world
ABB 09 / 2005 - 9
 Introduction
of ABB
ABB Group Organization (2006)
J. Dorman

Chairman &
Board of Directors

CEO &
* EC Members President Group Functions
Executive Committee*
F. Kindle

President
Global Markets & Power Products Power Systems
Technology* Division* Division* CFO* HR*
(North America)
D. Paliwal B. Jucker S. Brikho M. Demar G. Steel
Group
Accounts Process Robotics
Automation
F. Duggan Products Automation Division*
Division* Division*
CTO
ABB 09 / 2005 - 10

T. Sjoekvist V. Reinikkala A. Jonsson

P. Terwiesch
Regional Managers

South North Central Southern Middle East & North South

America Europe Europe Europe Africa Asia Asia
U. De la Orden S. Jakobsson P. Smits H.Faessler B.K. Sim P. Leupp R. Uppal
 Introduction ABB An Industry Leader
of ABB
Products, Systems & Services
Control Drives, Low-Voltage Robotics, Paper, Petroleum,
Platform & Motors & Products & Automotive & Minerals, Chemical &
Enterprise Machines Instrumentation Manufacturing Marine & Consumer
Products Industries Turbocharging Industries

High-Voltage -Medium Power Distribution Utility Power

Products Voltage Transformers Transformers Automation Systems
ABB 09 / 2005 - 11

Products Systems
 Introduction
of ABB
ABB Services Spectrum

Designed to Compliment
And Enhance Each Customers
Unique Maintenance Strategy
ABB 09 / 2005 - 12
 Introduction
of ABB
ABB Global - Local Service

ABB Service Competencies Globally Projected with Local Resources:

Global revenues of $3,5BUS (2004)

ABB develops advanced tools, training and methods for Maintenance Excellence
Over 17,000 direct service employees worldwide
Strong local organizations in more than 40 countries
Local service organizations provide speed in responding to problems,
language and cultural alignment
They are backed up by a global service infrastructure of product and solutions
experts, advanced software tools, and a global communications infrastructure
Together we can deliver specific expertise anywhere and anytime it is needed
ABB 09 / 2005 - 13
 Introduction
of ABB
ABB Services Global Team
Strategy
Strategy &
& Operations
Operations Toni
Toni Turkama
Turkama
Controller
Controller Alanna
Alanna Abrahamson
Abrahamson
BU
BUManager
Manager Risk
Risk Management
Management John
John DeClemente
DeClemente
Kalevi
KaleviHasi
Hasi
Human
Human Resources
Resources Kathy
Kathy Doherty
Doherty

Engineering
Engineering &
& Consulting
Consulting Service
Service Processes
Processes
Michael Drew
Michael Drew Stephen
Stephen Rahr
Rahr

Quality
Quality
Regional Operations Aziz
Aziz Gilani
Gilani
North
North America
America
Kalevi
Kalevi Hasi
Hasi Health,
Health, Safety
Safety &
& Environment
Environment
Duncan
Duncan Wall
Wall
South
South America
America
Wilson
Wilson Monteiro
Monteiro Service
Service Development
Development
Johan
Johan Desaegher
Desaegher
Asia
Asia Pacific
Pacific
Joe
Joe Spirito
Spirito Training
Training
(S.
(S. Rahr Acting)
Rahr Acting)
Europe
Europe
Jari
Jari Kaija
Kaija Projects,
Projects, Upgrades
Upgrades and
and Products
Products
Gordon
Gordon Cheever
Cheever
Middle
Middle East
East &
& Africa
Africa
ABB 09 / 2005 - 14

Amadeo Cattaneo
Amadeo Cattaneo Spares
Spares &
& Solutions
Solutions
Jan Ehrengren
Jan Ehrengren

ABB
ABB Full
Full Service
Service

Jarmo
Jarmo Heinonen
Heinonen
 Introduction
of ABB
Product Life Cycle Management Services
Complete range of services
for a wide-range of products
Analytics
Standard Drives
Drive Systems
Medium Voltage Drives
Instrumentation
Process Control Systems
Quality Control Systems
Robots
ABB 09 / 2005 - 15

Non-ABB products
 Introduction
of ABB Engineering and Consulting Services
Plant
Plant Excellence
Excellence Process
ProcessExcellence
Excellence
- -Asset
AssetLife
LifeEng.
Eng.&&Consulting - -Business
Consulting BusinessProcess
ProcessConsulting
Consulting
- -Reliability Eng. & Consulting - -Production
Production ProcessEng.
Process
Reliability Eng. & Consulting Eng.&&Consulting
Consulting
- -Maintenance
MaintenanceEng.Eng.&&Consulting - -License
Consulting LicensetotoOperate
Operate(EH&S
(EH&Sand
andFDA
FDA
- -Reliability
Reliability & MaintenanceManagement
& Maintenance Validations)
Management Validations)

Environmental
Economic Stewardship
People
PeopleExcellence
Excellence Growth
- Education & Training
- Education & Training Operational
- -Organization
OrganizationDesign
Design
- Change Readiness and Mobilization
- Change Readiness and Mobilization
- Leadership Development
Excellence
- Leadership Development

Social Responsibility
Information
InformationTechnology
Technologyand
and Energy
EnergyExcellence
Excellence
Automation Excellence
Automation Excellence - Power System Consulting
- Power System Consulting
- -Automation - -Electrical
ElectricalSystem
SystemConsulting
AutomationConsulting
Consulting Consulting
- Utility Automation System Consulting
- -Information
InformationTechnology
TechnologyConsulting
Consulting - Utility Automation System Consulting
- -Enterprise Architecture Consulting
Enterprise Architecture Consulting
ABB 09 / 2005 - 16

Reliability drives improved compliance,

safety, and profitability.
 Introduction
of ABB Equipment Performance Management (EPM)

ABB guarantees availability

of specific asset classes covered
under a performance based
contract
Includes non-ABB products
Objective is to accelerate
performance improvement in
selected asset classes measured
against Key Performance
Indicators (KPIs)
Lowers Capital & Operational
Expenditures
Raises productivity
ABB 09 / 2005 - 17

Reduces Environmental Impact

 Introduction
of ABB
ABB Full Service

Globally coordinated long-term,

performance based agreements in
which ABB commits to maintain and
improve the production equipment
performance and reliability for an
entire facility.
ABB 09 / 2005 - 18

Proven at 150+ sites worldwide

 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 19
 ABB
Full Service ABB Full Service
Totally dedicated to Industrial Maintenance
Consult Collaborate Create Value

ABB pioneered the Full Service

partnership concept
We deliver these services in more
than 22 countries around the world
The total number of employees in
Full Service business is over 6,000
We currently have over 150 active
Full Service Partnership Agreements
Industry specific organizational
support for Oil & Gas, Metals &
Mining, Pulp & Paper, Chemicals,
ABB 09 / 2005 - 20

Manufacturing, and Food &

Beverage
 ABB
Full Service
ABB Full Service References - Europe
Finland:
Finland:
Nokia
NokiaSalo
Salo
Outokumpu
OutokumpuPoricopper
Poricopper
Sweden:
Sweden: Harjavalta Boliden
Harjavalta Boliden
Outokumpu
Outokumpu Cloetta
CloettaFazer
Fazer
Cloetta
CloettaAB
AB
UK:
UK: Estonia:
Estonia:
Alcan Rakvere
Alcan RakvereMP
MP
Monkton
MonktonCoke
Coke
Latvia:
Latvia:
Germany: Stora
Germany:
Bobingen Industrial Park StoraEnso
EnsoPackaging
Packaging
Belgium: Bobingen Industrial Park
Belgium: (Johns
Gruppo (JohnsManville,
Manville,Invista,
Invista,
GruppoGordenons
Gordenons Teijin, Trevira)
Teijin, Trevira)
Press & Platt
Press & Platt
Hungary:
Hungary:
France: Nokia
France:
Snecma NokiaKomrom
Komrom
SnecmaSA
SA
Sense
Sense
Italy:
Italy:
3M
3M
Spain: Api
Portugal: Spain: ApiRaffineria
RaffineriadidiFalconara
Falconara
ABB 09 / 2005 - 21

Portugal: Papelera
Papeleradel
delCentro
Centro Polimeri Europa (ENI)
Portucel Polimeri Europa (ENI)
Portucel
Soporcel
Soporcel

~~ 75
75Full
FullService
Servicecontracts
contracts
 ABB
Full Service ABB Regional References South America
COLOMBIA VENEZUELA
MINAS GERAIS MONOMEROS 1 PDVSA - CRP
1 GOIS
Fosfrtil - Uberaba PAR PB-Transpetro Rib. Preto, BAHIA
CVRD - MSS
1 Uberaba, Uberlndia,
Senador Canedo y
1 Braslia
Copene - Camaari
1 Isopol - Camaari
Trikem - Camaari
SO PAULO OPP - Camaari
CQR - Camaari

Brasil Estireno - Camaari

Polialden - Camaari
Policarbonatos - Cam.
Solvay - Santo Andr Tequimar - Candeias
Philips - Mau Ford Camaari
LG Philips Mau Griffin - Camaari
Cognis S.J. Campos 11
Bandag Campinas
VCP Luiz Antnio ESPIRITO SANTO
SBS - Suzano Arcel - Aracruz
Nexen Aracruz
7 CVRD - Vitria
3
CHILE RIO DE JANEIRO
SANTA CATARINA
El Tesoro
El Teniente Bandag - Mafra Shell - Rio Janeiro
3 1 Petroflex - Rio Janeiro
ABB 09 / 2005 - 22

Chilectra

ARGENTINA 2
MEGA Neuqun 2
Total = 50+ SOLVAY Bahia Blanca
 ABB
Full Service
Asia Pacific Regional Make-up
ABB Main Service Presence

Beijing, CN

Shanghai, CN Tokyo, JP

Seoul, KR

Taipei, TW
Hanoi, Vietnam
Shatin, Hong Kong
Mumbai, IN
Manila, PH
Bangalore, IN
Kuala Lumpur, MY
Bangkok, TH

Auckland, NZ
Singapore, SG
ABB 09 / 2005 - 23

Jakarta, ID Tangerang, ID

Christchurch NZ
Perth, AU Melbourne, AU

Sydney, AU
 ABB ABB Automation Service
Full Service
North America Regional Offices
!" #$$ %
#$$ &# %' %
Sudbury, ON

St.Laurent, QC
Burlington, ON
Calgary, AB
Dartmouth, NS
Vancouver, BC
Portland, ME
Rochester, NY
Portland, OR New Berlin, WI
Wickliffe, OH
Denver, CO Columbus, OH

Atlanta,GA
Houston, TX
ABB 09 / 2005 - 24

Monterrey, MX
Mexico City, MX
Coatzocoalcos, MX
 ABB Key Aspects of the ABB Full Service
Full Service
Partnership
In a role of Maintenance Service Partner, ABB commits to:
Provide a comprehensive benchmark maintenance assessment of
current customer performance relative to industry leaders
Jointly develop maintenance plans that enhance the customers
business strategies
Identify and continuously track relevant maintenance and production
Key Performance Indicators (KPIs)
Provide competent leadership and resources to deliver jointly
identified goals
Set-up continuous competence development to respond production
challenges
Develop and implement the selected maintenance tools and
approaches such as OEE and Reliability Centered Maintenance
Improve production effectiveness by utilizing ABBs world-class
ABB 09 / 2005 - 25

maintenance management processes, tools and approaches

 ABB Production Effectiveness Provides
Full Service
Continuous Added Value
We improve production effectiveness together !
MAINTENANCE

AVAILABILITY

ABB CUSTOMER

PERFORMANCE

QUALITY

PRODUCTION Production
Production
Products, solutions, services Effectiveness
Effectiveness==OEE
OEE
= added value from ABB OEE = A*P*Q
OEE = A*P*Q
ABB 09 / 2005 - 26
 ABB
Full Service We Contractually Commit to OEE Improvement

OEE %
100%

Bonus limit
Agreed level Bonus
Penalty
Penalty limit

Present
**

level

XX%
)'
(

Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

ABB 09 / 2005 - 27

We also commit to total maintenance cost

optimization!
 ABB
Full Service Examples of ABB Full Service OEE Improvement

84%
Chemical plant 90%
Paper mill
83%
85%
82% Actual Contract
81% 80%

80%
75%
79%
70%
78%

77% 65%
2002 2003 2004 2003 2004 2005 2006 2007 2008

Electronics 80%
Steel mill
80%
70% 70%

60% 60%
50% 2002
50%
2003
40% 40%
2004
30% 30% 2005
ABB 09 / 2005 - 28

20% 20%
10% 10%
0 0% Ar Ar Ar Ar Ar
ea ea ea ea ea
03
04

09
10
11
01
02

05
06
07
08

12

1 2 3 4 5
04
04

04
04
04
04
04

04
04
04
04

04
 ABB
Full Service Examples of ABB Full Service Cost Reduction

Chemical plant 15 000 000

Electronics
250,000 13 500 000
12 000 000
200,000 Maintenance hours 10 500 000
reduced by 40% 9 000 000
150,000 7 500 000
6 000 000
100,000
4 500 000
3 000 000
50,000
1 500 000

Start-up After 3 yrs 2000 2001 2002 2003 2004 E2005

Paper mill Steel mill

160%
17% reduction
140%

120% Production volume

Maintenance cost
$/t

100%
Maintenance cost/ton
80%
ABB 09 / 2005 - 29

60%

40%
2002 2003 2004 2001 2002 2003 2004
 ABB
Full Service
Production Effectiveness & Full Service
Operational
OperationalEnvironment
Environment Business
BusinessStrategy
Strategy
VISIO

Customers PRODUCTION Talous Asiakas Prosessi

Innovaatio ja
oppiminen

Strategiset tavoitteet
Production EFFECTIVENESS menestystekijt

Capital CONCEPT Avainmittarit

Toimintasuunnitelma

Gap
Gapbetween
between Future
Future
As-Is
As-Is As-Is
As-Is andVision
and Vision Vision
Vision

Improvement
Improvement
Focus
Focusareas
areas

Roles
Rolesand
and
responsibilities
responsibilities
ABB 09 / 2005 - 30

Maintenance
MaintenanceManagement
Management
Master
MasterPlan
Plan(MMMP)
(MMMP)
 ABB
Full Service
Creating Maintenance Excellence

Each Aspect of Our Management Model is Inter-Related

Tools, KPI Measurements,

& Tactical Plans
Core Business Process
Strategy Alignment Management

Leadership Team Analysis & Improvement

Methodologies

ABB Full Service Concept is Greater than the Sum

ABB 09 / 2005 - 31

of All the Component Parts !

 ABB
Full Service Big Picture Integrated Systematic Processes
Common Management Processes

Policy and
Leadership Strategy Results

FS Core Processes
Design Develop Start up Execute
Client ABB
-Prospecting -Mobilization -Partnership
-Service Concept Value Value
-Value Proposition -Screening -Implementation Fulfilment
-Sales Process -Service Concept
-Feasibility
-Product development
-Marketing -Partnership -Service Operations Results
Development -Plant Performance
Improvement
People Value

Health, People Finance and Supply Chain Information

ABB 09 / 2005 - 32

Safety and management Cost

Environment
Quality

Common Support Processes

 ABB ABB Full Service Site Execution
Full Service
Process Map

Leadership Policy & Strategy

Partnership Fulfillment

Maintenance Concept

Maintenance Operations

Plant Performance Improvement

HSE People Finance and Supply Chain Information

ABB 09 / 2005 - 33

Quality Management Cost

 ABB 09 / 2005 - 34

100%

10%
20%
30%
40%
50%
60%
70%
80%
90%

0%
Role model to employees
ABB

Building relationships with operations

NA
Full Service

Strategy Development & Implementation

Knowledge and Networking

Competence management

Motivation management

HSE management

Finance & Cost management

Information management
Global Industry Benchmark figures

Material management

Contractor management

Facilities, tools and equipment

Partnership Realization

Maintenance Concept

Maintenance Operations

Plant Performance Improvement

Shutdown management

Operations Satisfaction

Operations Value

Competence and Motivation

Safety and Environment

NA
Company X Quartile Placement

Effectiveness and Efficiency

0
100
200
300
400
500
600
700
800
900
1000

Total
Benchmarking with ABB Full Service Sites
 ABB
Full Service
Key Performance Indicators, Example
Safety Maintenance cost/unit Availability
Ed.v.tot. Tavoite Ed.12 kk tot. Moving average Ed.v.tot. Kk tot. tavoite Ed.v.tot. Tavoite Ed.12 kk tot. Moving average
60 %

100 %
55 %

50 %

45 %

40 %
95 %
35 %

30 %

25 %

20 % 0 90 %

96 97 98 99 00 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep 96 97 98 99 00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 96 97 98 99 00 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

OEE Customer satisfaction Urgent maintenance work

Ed.v.tot. Tavoite Ed.12 kk tot. Moving average
Ed.v.tot. Kk tot. tavoite
100 % Ed.v.tot. Tavoite Ed.12 kk tot. Moving average
50
95 % 100 %

90 % 95 %
85 %
90 %
80 %
75 % 85 %
70 %
80 %
65 %
60 % 75 %

55 %
70 %
50 %
45 % 65 %

40 % 60 % 0
96 97 98 99 00 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep 96 97 98 99 00 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep 96 97 98 99 00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Completed PM-% Training days Employee survey

Ed.v.tot. Tavoite Ed.12 kk tot. Moving average Ed.v.tot. Kk tot. tavoite Ed.v.tot. Tavoite Ed.12 kk tot. Moving average
110 % 110 %

105 % 105 %

100 % 100 %

95 % 95 %

90 % 90 %

85 % 85 %
ABB 09 / 2005 - 35

80 % 80 %

75 % 75 %

70 % 70 %
96 97 98 99 00 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
96 97 98 99 00 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep 96 97 98 99 00 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
 ABB
Full Service Using A Scorecard as a Management Tool

CLIENT VALUE ABB VALUE

Customer Satisfaction EBIT %
Client Performance Revenue Growth

PEOPLE VALUE
Safety: Lost Day Accidents LDA
ABB 09 / 2005 - 36

People Satisfaction
Learning days

7 critical, common measures !

 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 37
 References
Examples of Full Service References
ABB Industry Georgia Pacific Harjavalta Industry Park
ABB Motors Henkel OMG
Alcan JaRo Boliden Harjavalta
Amcor (3) Bobingen industry Park Outokumpu Poricopper, etc
Api Invista, Teijin, Trevira, J. Manville Salvador Industry Park
Aracruz Celulose SA Kunda Nordic Cement Nitrokemia
Bandag (2) Papelera del Centro
Mega
BlueScope Steel Petroflex
MMC
Brazchem (6) Polimeri Europa
Monckton Coke & Chemical Co
Carter Holt Harvey (2) Shell
Mondo Minerals (3) Solvay, etc.
Corenso
Monsanto Papelera del Centro
DMS
Draka Cables Nexen Portucel
Filtronic Nokia (2+1) Puhos Board
Camacari Industry Park Nordic Aluminium Soporcel
Ford etc. Okmetic Stora Enso (4)
Fosfertil Orica Stora Enso Packaging
Gruppo Gordenons Outokumpu Stainless Stromsdal
ABB 09 / 2005 - 38

Total
TotalCurrent
CurrentPerformance
PerformanceService
ServiceContracts
Contracts150+
150+
 Contents

Introduction by Our Customer

Understanding of Customer Needs
Introduction of ABB
ABB Full Service
References
Executive Summary
Next Steps
ABB 09 / 2005 - 39
 Executive
summary
Executive Summary
Facts:
Professional maintenance activities can become a profit
contributor rather than a cost center
A professional focus on increasing OEE has guaranteed
net profit improvements
Increasing the reliability of assets through modern
maintenance practices reduces the need for additional
capital and improves ROCE
Productivity, Service Performance and Best Practices can
be measured and shared as a result of a systematic
approach to business
World class maintenance can be developed effectively in
multiple locations only if it is part of a core process
Global companies can benefit more by a globally
ABB 09 / 2005 - 40

consistent approach to Service

How
Howmuch
muchis
isevery
every1%
1%increase
increasein
inOEE
OEEworth
worthto
toyou?
you?
 Contents

Introduction of Our Customer

Customer Needs
ABB Global
ABB Full Service
APS in XX Industry
Executive Summary
Next Steps
ABB 09 / 2005 - 41
 Next
Steps
Where Do We Go From Here?

ABB Proposal:
Conduct a Feasibility Study
Perform quantitative and qualitative analyses against
industry leaders
Define improvement potential in areas of OEE and
maintenance as an outcome of the assessment
Present the Business Case for taking further action
Implement structured process to identify financial
improvement potential
Decisions will be based on the outcome of the assessment
ABB commits to improvements at each phase
ABB 09 / 2005 - 42
 Next
Steps
ABB Full Service - Process
ABB Full Service -Process
Contract
Screening Feasibility Partnership Mobilization Implementation management &
Study development development
Regional sales Project mgr Project mgr Start-up mgr Start-up&site mgr Site mgr

LOA LOI Agreement Start-up Contract renewal

4 8 weeks 2 4 months 1 2 months 5+ years

Present Prepare the Establish Deploy start-up Implement Manage
business Feasibility Partnership resources MMMP Win/Win/Win
concept Study Development team Partnership
Set up site Train needed
Complete Due
Agree on Perform on-site organization and new skills & Implement
Diligence
business fit assessment facilities knowledge continuous
Do technical audit Performance
Complete Analyze Implement Employ new
and risk mitigation Improvement
Confidentiality improvement communication maintenance
plan
Agreement potential and support practices Report Client
Develop
Buy in from processes Value
Present Maintenance Implement new
Organization Management
Feasibility Engage performance Assess Site
Agree on Study results Master Plan subcontractors measurement Quality
Feasibility and ABB (MMMP) system
Study Prepare MMMP Update MMMP
Proposal Develop
implementation Implement cost
(Improvement mobilization and
control
ABB 09 / 2005 - 43

potentials ($)) communication plan

Contract
Develop agreement Update MMMP Renewal

Sign Letter of Sign Maintenance Maintenance

Authorization Sign Letter of
Intent (LOI) Alliance ABB manages Strategy
(LOA) Agreement people & assets & Tools in Force
 Next
ABB 09 / 2005 - 44
Steps
Questions & Additional Discussion
 References
ABB Full Service References: Pulp & Paper

A BB
AA
BB
A BB
BB
A BB
A BB
A BB

A BB
A BB
A BB

A BB
A BB

A BB
A BB
A BB A BB
A BB

Amcor Paper Fairfield Mill, Australia Puhos Board Oy, Finland

Amcor Functional Coatings, Australia Carter Holt Harvey (2), New Zealand
Amcor Fibre Packaging, Australia Gruppo Gordenons, Belgium
Aracruz Celulose SA, Brazil Portucel, Portugal
ABB 09 / 2005 - 46

Stora Enso (3), Finland (JV Fortek Oy) Soporcel, Portugal

Stora Enso, Sweden (JV Fortek Ab) Papelera del Centro, Spain
Corenso, Finland Stora Enso Packaging, Latvia
Georgia-Pacific, Finland Stromsdal, Finland
 References
Full Service References: PetroChem

A BB
A BB
A BB
A BB

10 sites in BR
AA
BBBB
A BB
A BB

A BB A BB

Solvay Indupa, Argentina Petroflex, Brazil Bobingen industry Park, Germany

Bandag (2), Brazil Policarbonatos, Brazil Invista, Teijin, Trevira, J. Manville
Braskem (2), Brazil Solvay, Brazil 3M, Italy
Botany Industrial Park Alliance, Australia
ABB 09 / 2005 - 47

Cognis, Brazil Tequimar, Brazil

Vivacolor, Estonia Orica, Quenos, Huntsman
Icoclub Shell, Brazil
Biohit, Finland ExxonMobil, Pan-European
Nexen, Brazil
 References
Full Service References: Metals, Minerals & Mining

10 sites in FI
A BB
A BBA BB
A BB

A BB
AA
BBBB

BlueScope Steel, Australia ABB Motors, Finland

Kunda Nordic Cement, Estonia ABB Industry, Finland
Mondo Minerals, Finland (3 sites) Nordic Aluminium, Finland
ABB 09 / 2005 - 48

Boliden Harjavalta, Finland DMS, South Africa

Outokumpu Poricopper, Finland MMC, South Africa
OMG Harjavalta Nickel, Finland Outokumpu Stainless, Sweden
JaRo, Finland Alcan, UK
 References
Full Service References: Food processing

8 sites in FI
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Rigas Miesnieks, Latvia Nestle, Finland

Rakvere MP, Estonia Raisio, Finland
Royal Greenland Seafood, Denmark Raisio Margarine plant, Finland
ABB 09 / 2005 - 49

Cloetta Fazer, Finland Suomen Sokeri Oy, Finland

HK Ruokatalo Oy, Finland Valio Oy (3), Finland
Leaf, Finland Cloetta AB, Sweden
 References
Full Service References: Electronics

A BB
A BB
AA
A
BB
BB
BB
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Filtronic LK, Finland

Flextronics, Finland
Incap Oy, Finland
Nokia Mobile Phones, Finland
ABB 09 / 2005 - 50

Nokia Networks Oy, Finland

Okmetic, Finland
Nokia Mobile Phones, Hungary
Keila Kaabel, Estonia