Retail &

ERP & CRM

Hospitality

Business Application
Intelligence Lifecycle Trident @ Value Creation

Trident Information Systems Pvt. Ltd., India

TIS Software & Computer Trading LLC, U.A.E.
Agenda

Tridents Credential

Tridents Vertical Solutions

Methodologies & Framework

Support Models

Glimpses of our clients

Tridents credential
Trident Introduction
19 years of Experience of delivering IT Over 100 Client Engagements across India,
solutions to various industry sectors Middle East & Africa
Offices across India & Middle East Premier ERP partner amongst the principle
Vertical Focus & Solutions 250+ Strength & Growing
Premier Partnership with Microsoft, Qlik Product Consulting Services
View, ACL & LS Retail

Manufacturing Gradual Vertical Focus with Client

Retail
Acquisitions
Apparel Food and Beverage
Automotive Hospitality Trading &
Ceramics Fashion Distribution
Chemicals Homeware Service & Logistics Govt. & Public
Electrical & Electronics Entertainment Sector
Packaged food Super & Hyper Markets Electrical & Electronics Education
Homeware & Furnishing Electronics Fashion Finance Armed Forces
Steel & Metal Ecommerce Homeware Infrastructure NGO
Telecom Jewelery Pharma Telecom E-Governance
Industrial Tools Duty Free Retail Advisory Manufacturing
Multibrands Steel& Metal Logistics Education

The content of this presentation is confidential to both client and Trident Information Systems Pvt. Ltd
 Tridents Service & Product Portfolio
Product Consulting Services Application Support Services Advisory Services Co-sourcing Services

Implementation Portfolio Analysis Domain Advisory

Finance and Accounts
Upgrade and Reimplementation Helpdesk Services
Information Management & Risk
Analysis
Package led Process Re-engineering Application Management
Retail Analysis
Global Rollout Application Development Diagnostic & Audit Services

Enterprise Applications
Microsoft Dynamics AX
Microsoft Dynamics NAV
CRM Business Intelligence Retail Applications Audit & Risk Analysis
Microsoft Dynamics CRM Microsoft BI, Qlick AX Retail ACL Audit Exchange
SAP Business Objects
Hotel Management LS Retail ACL Desktop
IBM Cognos, SPSS
CENIUM NaviHotel Retail Analysis Shop Perception ACL Acerno

Application Lifecycle Products & Services: IBM TIVOLI, RATIONAL, OPTIM, DB2

Microsoft Dynamics Industry Domain

Expertise Industry Vertical Experience Expertise
 Trident Product Portfolio (Complete Range)
# Products Brief Description
1 Microsoft Dynamics NAV & AX ERP
2 Microsoft Dynamics CRM CRM
4 LS Retail & AX Retail Complete Retail Applications
5 NAVI Hotel & Cenium Complete Hotel & Resort Management
5 Business Intelligence Complete BI solution including ready made dashboards for various industry verticals
Microsoft BI Predictive Analytics
Qlik View Behavioral Analytics
ACL
SAP BO
IBM Cognos
SPSS
ShopPerception
6 IBM Products Application Life cycle products & Services
Rational Tivoli Complete Service Management solution
Tivoli Security
Optim Database & Management
DB2
7 Business Rule Management ILOG leader in Business Rule Management Systems (BRMS), decision management, visualization components,
IBM ILOG optimization and supply chain solutions enrich IBM software portfolio with next generation of the market-leading
products and solutions.
 Trident Consulting Services: Product Consulting
Product Consulting Services
Implementation
Upgrade and Reimplementation
Package led Process Re-engineering
Global Rollout
Single or multivendor
operation
Cases
Single (Multiple Projects)
Multi Vendor
IBM (Multiple Projects)
TCS (CIAL)
PWC (Multiple Projects)
KPMG (Taxman)
Implementation Services
Implementation of products from Tridents portfolio in various industry
verticals
Upgrade & Reimplementation
Upgrade of the environment to latest version
Technical Upgrade: Pureplay Upgrade
Functional enhancements: Technical upgrade and functional enhancements in terms
of business processes
Reimplementation: Re-implementation of the entire application to cater to
the present need of the organization, complete revamping of the
application environment
Packaged Led Process Re-engineering
Evaluating the business process visa vis the product features
Improving the current business processes as per the best practices configured
in the product
Global Rollout
Rolling out the product and processes across various operations of an
organization based on the central process mapping and individual localisation
 Trident Consulting Services: Application Support
Application Support Services
Portfolio Analysis
Helpdesk Services
Application Management
Application Development
DIAL: Complete Support outsourcing (L0-L4)
Shared Support Framework
85 Organizations (Multi Country)
ODC
Multiple Partners in Middle East
Clients from Middle East, Africa,
Belgium)
Onsite Services
Portfolio Analysis
Portfolio analysis of the application footprint, classification of the
application in terms of severity, stability and other factors
Planning the availability of the application and support mode
Planning of the entire support methodology as per the
requirements
Helpdesk services
Complete helpdesk services from L0 to L4
ITIL based support framework
Application Management
Various support and application management models
Onsite and offshore support mode
Continuous improvement and sustenance activities
Application Development
Application development
Enhancements
Complete ODC framework
 Trident Consulting Services: Advisory Services
Advisory Services
Domain Advisory
Information Management & Risk
Analysis
Diagnostic & Audit Services
Domain Advisory
Retail: Devyani, DIAL, CIAL, Hindware
Manufacturing: AFM, ASM, Kothari,
Logistics: Gateway Rail
BI & Analytics
Sharda Motors, Tarun Tehliani,
Shahi Exports
Diagnostic & Audit
Jabong: Ecommerce Improvement
VLCC: Portal Integration
24x7 Application architecture
Domain Advisory
Domain Advisory services for Retail, Manufacturing,
Construction and Logistic verticals along with Analytics
Inhouse vertical solutions for specific domains
Construction Business Management
MoveIT solution for logistics vertical
Various Retail solutions
Ready to use Dashboards and analytics solutions
Information & Risk Management
Complete BI Portfolio for information sharing and visibility
Diagnostic and Audit Services
Application Health Check
Performance Tuning
Process Re-engineering and optimization
Business and IT Alignment (BITA)
 Trident Consulting Services: Co-sourcing Services
Finance & Accounts
Co-sourcing Services
Month-end support for finance closures
Resource Augmentation
Finance and Accounts
Adding nth floor to clients organization
Retail Analytics
Retail Analysis
ETL Services
Data Mining and inference services
Aryan Coal
IPSA Labs Complete analysis of the data (RCA, Predictive)
African Steel Mills
Shopper Behavior Analysis
Denholm Oilfields
Tridents vertical solutions
Tridents Vertical Solutions/IPs
# Solution/IP Industry/Domain Built within

1 Payroll Across industries (generic) Dynamics NAV

2 Construction Business Construction Dynamics NAV

Management
3 Integrated Project Management Project services Dynamics AX/NAV

4 Loyalty Management Retail Dynamics CRM

5 Shop floor Optimization Manufacturing Dynamics AX

6 Tridents Box Office Event Management & Ticketing Dynamics AX/NAV

7 MOVEIT Door to Door Logistics Dynamics AX/NAV

8 ShoppPerception Retail Behavioral Analytics Cloud offerings

9 CFO Dash Board Budgeting & Planning IBM Cognos

Our Commitment to Industry and Solutions

Methodologies & Framework
Microsoft Sure Step driven implementation
Implementation Methodology

Analysis & Development & Conference User Acceptance Deployment & Handholding
Training
Design Testing Room Pilot Testing Go Live Support

The core philosophy of this methodology is centered on:

Optimal involvement of business users and management team of the client to
ensure undisturbed operations of Client organization
User enablement and adaptability
Workshop driven approach for enhanced stakeholder interactions
Multiple check-points for solution transition to the users
Leveraging industry prototypes from Trident for rapid implementation
Train-the-trainer concept
Participative model with embedded Change management approach
Project Control & Monitoring
Project Documentations & Repository

Microsoft Sure Step Guidelines

Project Progress & Control

Microsoft EPM 2010

Project Server 2010
Project Management
Issue Management
Delivery Management

Trident Quality

ISO 9001 Certified

In-house Development
Certifications
Governance & Interaction model

Accountable Framework from Query Resolution to Strategic Thinking & Risk Mitigation
Change Management Overview

CR Logged

Impact Analysis

Solution Design

Schedule and Cost Impact

Design & Build

Our support models
Trident Support Model

Dedicated Support

Full resource allocation

Onsite/Offshore

Shared Support Model

Telephonic\Web support
Fixed Effort based
Incident Based
Annual Maintenance
Need based onsite support
Offshore Support Tel/Web
Enhancement and Training included
SLA Driven Approach
Reusable repository
Case management
Root Cause Analysis
Knowledge management
Complete ODC offerings
Glimpses of Trident clients
Presence in Middle East
Some Manufacturing Implementations

The content of this presentation is confidential to both client and Trident Information Systems Pvt. Ltd
Tridents Retail & Hospitality Experience

Hospitality Fashion Retail

The content of this presentation is confidential to both client and Trident Information Systems Pvt. Ltd
Trading & Distribution
Services
Social and Govt
Product Consulting Services

Thank You

Trident Information Systems Pvt. Ltd
M-31 A, 'M'-Block Market, Greater Kailash II, 205,
New Delhi - 110048, India
TIS Software & Computer Trading LLC
Alphamed Building, Abuhail Centre,
Hor Al Anz East, PO Box: 238364, Dubai
UAE, Phone: +971 4252 8001
Website: www.tridentinfo.com;