MICHELLE HOWTON
MH H U M A N
- C O N T A C T
LI N KE DI N /
OFFI CE / E XT.
- S K I L L S
H A N DL I NG M ULTIP LE T A SKS
A TT E NTIO N TO DET AI L
O RG ANI Z ATIO N
C OM MU NIC ATI O N
- E D U C A T I O N
BS - BUSINESS ADMINISTRATION
HUMAN RESOURCES MANAGEMENT ,
MINOR DATABASE MANAGEMENT
Liberty University / Summer 2018
AA INTERDISCIPLINARY STUDIES
HUMAN RESOURCES
A CCOU N T IN G
Liberty University / 2016
R E S O U RC E S P R O F E S S I O N A L
- - P R O F I L E -
Experiences Human Resources Professional with a demonstrated
history working in the financial services industry. Skilled in employee
benefits, Microsoft Suite, leadership, and presentation. Member of
SHRM finalizing a Bachelor of Science in Business Administration
Focused on Human Resources Management with a minor in Database
Management.
- - E X P E R T I S E -
N FC U
RE SE ARC H & PRE SENT AT ION BENE FIT S
ANALYSIS PRO GRAM
- - W O R K E X P E R I E N C E -
EMPLOYEE SERVICE CENTER REPRESENTATITVE
Navy Federal, Pensacola, FL, 2015-now
. ESC intern for eight months. Developed improvements to VOE process, exceeded
expectations for the intern role and, excelled at overall knowledge.
Promoted to ESC Representative research and analyze employee concerns with
benefits, retirement, payroll, compensation, and other HR needs; compare, analyze,
and enter ordinary and complex personnel actions into PeopleSoft; took charge of
training incoming interns to support team trainers; volunteered to help teammates
with phones, group emails, and actions when backup was needed; SME for VOE
process; participated in projects when needed and initiated other process
improvements.
FAMILY READINESS GROUP LEADER & VOLUNTEER
US Army, Varies, 2009 - 2015
Served as Leader during 2009-2011 where I was responsible for planning and
organizing events at least monthly, giving presentations, staying knowledgeable
about local resources, maintaining a budget, fundraising, communication both local
and non-local, and being available for group member needs. As a volunteer I offered
my services anywhere I was needed.
 - S O T F W A R E - - W O R K E X P E R I E N C E -

ADOBE ACROBAT CALL CENTER REPRESENTATIVE

Harborstone CU, Lakewood, WA, 2009-2011

SHAREPOINT Daily contact with customers including receiving complaints, troubleshooting online
banking issues, replying to email requests, processing wire transfers, troubleshooting
Visa Debit Card concerns, assisting with out of balance checking accounts, and
answering internal and external information requests over a multi-line telephone
MICROSOFT SUITE system.

HEAD TELLER
Gulf Winds FCU, Pensacola, FL, 2005-2008

Maintained control of cash on hand, analyzed cash used and ordered weekly
inventory to stay within limits, daily cash drawer and cash machine balancing, face-
to-face customer service daily, managed tellers and their scheduling, assisted in
implementing Check 21, new hire training.
- A W A R D S -

DEANS LIST

Liberty University / Numerous awards

NATIONAL SOCIETY OF COLLEGIATE

SCHOLARS
Liberty University / 2014 2017

DELTA MU DELTA
Liberty University / 2015-2017