Golden

Peacock National Quality Award

(GPNQA)

GuidelinescumApplicationForm

The set of questionnaire towards SelfAppraisal Report has been prepared with due diligence to
ensure & improve the effectiveness of whole system and further to accelerate the pace of your
organizationalimprovementsystem.




ISSUE2017

TABLEOFCONTENTS

SlNo. Contents PageNo.

1 AwardScheme 04

2 Annexure1ApplicationForm 07

3 Annexure2BusinessOverview 09

4 Annexure3SelfAppraisalReport 11

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 WINNING WORKS WONDERS

WinningtheGoldenPeacockNationalQualityAward(GPNQA)meanswiderangingbenefits,
foralltypesofbusinessesortrade,frommultinationalstosmallfamilyrunconcerns.

TheAwardlogoisrecognitionofthesymbolofexcellenceinQualityandamarkofaworld

classorganization.

Whendisplayedonyourstationery,itdemonstratestoyourcustomersandyourstaffthat

yoursisaspecialcompanyanditisatremendousmoralebooster.

National and local publicity strengthens your customer / client base and attracts new

customers.

Enhancesstaffmoraleandmotivationexistingstaffbecomemoreproductive.

CommitmenttoQualityisreinforcedatcorporatelevel.

Winnersmaybeselectedascasestudiesintheirrespectiveindustry,tradeorbusinesses.

TheAwardwouldgiveacompetitiveedgeintodaysrapidlychangingmarketplace.

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 GOLDEN PEACOCK NATIONAL QUALITY AWARD

AWARD SCHEME

Golden Peacock Awards Secretariat (GPAS) has great pleasure in inviting applications for Golden Peacock
National Quality Award (GPNQA). The National Quality Award Scheme was instituted by the Institute Of
DirectorsinFebruary1991toencourageTotalQualityimprovementsinbothmanufacturingaswellasservice
organizationsinIndiaincluding:
*Publicandprivateundertakings
*Allsectorsofindustry,serviceandcommerce
*GovernmentandSemiGovernmentdepartments
*Tradeandprofessionalassociations
*Educational,HealthcareandHospitalityResearchEstablishments

Golden Peacock National Quality Award is presented to organizations in different sectors adjudged to have
madethemostsignificantachievementinthefieldofTotalQuality.

The Award

GoldenPeacockAward,namedafterIndiasnationalbirdPeacock,isawardedannually.Eachwinnerreceives
a trophy together with a certificate. The award winners may use the Golden Peacock Award logo on their
printedandpromotionalmaterialfornextoneyear.Selectedorganizationsmaybeawardedacommendation
certificatebytheJury.

Why This Award?

GoldenPeacockNationalQualityAwardistostimulateandhelporganizationstorapidlyacceleratethepaceof
stakeholder oriented improvement process. It is a powerful selfassessment process and a way to build an
organizations brand equity on 'Quality'. The preparation for the award helps to inspire and align the entire
workforceandmanagementfunctionstothisend.Theknowledgegainedbytheorganizationindescribingand
selfassessingitsoperationswouldleadtoIMPROVEDorganizationalperformanceinthisfield.

Eligible Organizations
1. PublicSectorUnits(PSUs)separatelyforManufacturing,Service&Financesectors.
2. PrivateSectororganizationsseparatelyforManufacturing,Service&Financesectors.
3. Government/MunicipalOrganizations,Undertakings&PublicUtilityServices.

Theawardsaredividedintothefollowingcategories,basedontheannualturnoverofthecompany:
LargeEnterprise:AnnualTurnoverRs.500crores&above
Medium&SmallEnterprise:AnnualTurnoverbelowRs.500crores

Unit Eligibility Criteria

ManufacturingorServiceorganizationsordivisionsoforganizations(selfaccountingprofit/costcenters),inthe
private and public sectors, and government organizations may participate in the Golden Peacock National
Quality Award. The operations of the organization must be carried out independently, meaning that
responsibilities, authorities, budget and results etc., are clearly defined, and suitably covered in the
organizations Annual report. The details of operations of the applicant must reasonably correspond to the
Awardcriteria,thatcanbeverifiedatthetimeofevaluation.

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Sectors
GoldenPeacockNationalQualityAwardwillbeconsideredinseparateindustrialsectors,atthediscretionof
theJury.Youmaymentionyourspecificindustrialsector,intheappropriateapplicationcolumn(Annexure1).

Rules & Regulations

DecisionoftheAwardJuryisfinalandnoappealorcorrespondencewillbeentertained.
AwardSecretariatreservestherighttodeclaremorethanoneorganizationasthewinner,andcouldalso
withholdaward(s),iftherequiredstandardisnotmet.
Award for each sub sector may be given, even if there is only one application in any of the categories
provideditmeetsthequalificationofminimumassessment(asdecidedbytheJury).
JurymaynotapproveanyAward,iftheapplicantsdonotgettheminimumqualifyingmarks.
Finalist Award applicants may be invited to make a brief presentation to the Jury and/or one of the
assessorsmaybenominatedtoconfirmorclarifycertainfactsatsite.Travelandstayexpenses,ifany,will
bebornebytheapplicant.
AwardSecretariatacceptsnoliabilityforanylossresultingfromthedisclosureofinformationconcerning
an applicant to Assessors or Jury members, though all reasonable precautions will be taken to maintain
secrecy.
Award Secretariat cannot undertake to return documents or supplementary material submitted with an
entry.
AwardSecretariatreservestherighttoaltertheAwardScheme,atanytime.

Non-Disclosure & Confidentiality

Names of applicants, commentary and scoring information developed during the review of applications are
regarded as proprietary and are kept confidential. Such information is available only to individuals directly
involvedintheassessmentandadministrativeprocess.

Golden Peacock Awards Secretariat will take all reasonable precautions to ensure that applications and
information therein are treated in strict confidence. However, in no way Golden Peacock Awards Secretariat
canbeheldresponsibleforanylossofconfidentialitytoathirdparty,norheldliableforanydamage(togoods
orpersons)orfinanciallossincurredthroughthebreachofconfidentialityorotherwisebytheapplicantsorany
thirdparty.

GoldenPeacockAwardsSecretariatreservestheright,subsequenttotheAwardPresentation,topublishsalient
detailsoftheInnovationmethods/modules/ImprovementinitiativesSchemesoftheAwardWinners,asastep
towardssharingofknowledgeforraisinggeneralstandards.

Application Fees

The application fee is Rs. 43, 500/ plus 15% Service Tax as applicable. The fee should accompany your
applicationintheformofDemandDraft/Chequeinfavourof'InstituteOfDirectors',payableatNewDelhi.

ThefeecanalsobepaidthroughBankTransferasperthefollowingdetails:

BankName: CorporationBank
M3,GreaterKailashPartII,
MICRCode: 110017005
NewDelhi110048,India,
Tel.No.01129210667
AccountName: InstituteOfDirectors IFSCCODE: CORP0000286
AccountNo.: 028600201002954 PANNo.: AAABI0002J
A/CType: CurrentA/C SWIFTCODE: CORPINBB286
OR

throughCreditCardbyloggingontowww.goldenpeacockaward.com

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Procedure for Submitting Application

ThecompletedApplication(Annexure1,2&3)alongwiththeenclosuresandsupportingmaterialsmustbe
sentinoneHARDBOUNDcopyalongwithaSOFTCOPYinaCDorPenDrive,typedinMicrosoftWord(MS
WORD)formatwithaminimumoffontsize10pt.onA4sizepaperinEnglish,coveringthefollowing:

1. TableofContents

2. Annexure1ApplicationForm

3. Annexure2BusinessOverviewToprovideasummaryoftheapplicantsbusiness.

4. Annexure3SelfAppraisalReport

ThisreportwillbebasedonGPNQAGuidelinesandcriteria.Thecriteriaconsistofasetofquestionswhich
when answered, sequentially, duly supported by the objective evidence, would help in appreciating the
extentofexcellenceachievedbytheapplicant.

5. Supportmaterial:Supportmaterial maybederivedfromselfassessmentoftheorganizationsactivities.
ThisinformationmustbecloselyalignedwiththeAwardassessmentcriteria.Thecriteriaarecarefullyand
deliberately phrased in nonprescriptive terms, to allow you the freedom to present selfassessment
information, which is relevant to your specific situation. A copy of the latest Annual Report of the
organizationshallnormallyformpartofthesupportmaterial.

P.S.: Kindly ensure that the completed application is sent in a hard bound
format.

Note: Please do not attach the Award Guidelines with your completed
application (Annexure 1, 2 & 3).

ALL ENTRIES SHOULD BE ADDRESSED TO:

DirectorGeneral
GoldenPeacockAwardsSecretariat
INSTITUTEOFDIRECTORS
M56A,GreaterKailashII(Market),NewDelhi110048,India
Tel:01141636717,41636294,41008704
Fax:01141008705
Email:info@goldenpeacockaward.com

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 Annexure-1
APPLICATION FORM GPNQA

1. NameofApplicantOrganization:
Address:
Website:
2. NameofContactPerson Designation
Telephone(Office)(Mobile)
Email
ContactAddress(ifdifferentfromabove)
3. NameoftheHighestRankingOfficialoftheOrganization
Designation
Telephone(Office)(Mobile)
Email
ContactAddress(ifdifferentfromabove)
4. LocationofPrincipalSites
5. Totalnumberofemployees
6. NameoftheParentOrganization,ifany?
Address
Telephone(Office) Email
7. Sectorappliedfor
8. TypeofOrganization(Tickhere)
Large Manufacturing
Medium&Small Service

9. Logooftheorganization(AttachasoftcopyHighResolutioninJPEGFormat)

10. Istheorganizationlistedinanystockexchange?
Yes No

Ifyes,pleasegivetheName(s)ofStockExchange(s):

11. ThetotalamountforRs.43,500plus15%ServiceTaxasapplicablemaybepaidbyeitherofthefollowing
(Pleasementionthepaymentdetails):
a) ChequeatParorDemandDraftpayabletoInstituteOfDirectors,NewDelhi

Bank Cheque/DraftNo: Dated

b) BankTransfer(UTR/ReferenceNo.&Date)

BankName: CorporationBank
M3,GreaterKailashPartII,
MICRCode: 110017005
NewDelhi110048,India,
Tel.No.01129210667
AccountName: InstituteOfDirectors IFSCCODE: CORP0000286
AccountNo.: 028600201002954 PANNo.: AAABI0002J
A/CType: CurrentA/C SWIFTCODE: CORPINBB286

c) CreditCard:Pleaselogontowww.goldenpeacockaward.comforonlinepayment.

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12. Declaration

Onbehalfofmyorganization,Idoherebydeclarethatweshallfullyabidebytherules/regulationsofthe
GoldenPeacockNationalQualityAwardScheme,andunderstandandacceptthatthedecisionsoftheJury
arefinal.

IalsodeclarethattheorganizationhasfacednoPenalactionforcorporateandotherstatutorycompliance
failure,fromanyregulatoryauthorityinthelast2years.

I confirm that my organization is eligible to take part in this competition, and that all information and
accompanyingapplicationdocuments,arecorrectinthisbehalf.

Date SignatureofHighestRankingOfficialofthe
Organization

Name:
Designation:
Email:


Note:

1. Incasethehighestrankingofficialisnotpresenttosignthedocument,theAuthorizedSignatorymaysign
onhis/herbehalf.

2. PleasedonotattachtheAwardGuidelineswithyourcompletedapplication(Annexure1,2&3).

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 Annexure-2

Business Overview

(AllBusinessOverviewquestionsinAnnexure2aretobeansweredsequentiallyandpointwise.)

The Business Overview is an outline of the applicants business, addressing what is most important to the
business,keyinfluencesonhowthebusinessoperates,andwherethebusinessisheaded.ThebriefBusiness
OverviewisintendedtohelpExaminersunderstandtheapplicantsthrustastowhatisrelevantandimportant
totheapplicantsbusiness.

TheBUSINESSOVERVIEWisofcriticalimportancetoassesstheapplicant,because:

a) It is a snapshot of your organization, the key influences on how you operate, and the key challenges you
face.
b) Itisthemostappropriatestartingpointforwritingandreviewingtheapplication,helpingtoensurefocuson
keybusinessissues,andconsistencyinresponse,especiallyinreportingbusinessresults,and
c) ItisusedbytheExaminersandJudgesinallstagesofapplicationreview,includingthesitevisit,ifany.


1. Organizational Description

Providebriefanswerstothefollowing:

a) Organizational Environment

1. OrganizationsSIZE,LOCATIONandOWNERSHIP.
2. Whatareyourorganizationsmainproductsandservices?Whatarethedeliverymechanismsforreaching
yourCUSTOMERS?
3. Mainfeaturesofyourorganizationalculture?GivestatedPURPOSE,VISION,MISSIONandVALUESofthe
organization?
4. Whatareyourmajorfacilities,technologiesandequipments?
5. What is the regulatory environment, under which your organization operates? What are the applicable
relevant industry standards; OHS, environmental, financial and product regulations; accreditation,
certificationorregistrationsrequiredtobecompliedwith.
Iftheapplicantisanindependentselfaccountingsubunitofalargercompany,abriefdescriptionshouldbe
given of the organizational relationship to the parent and percent of employees the subunit represents.
Brieflydescribehowtheapplicantsproductsandservicesrelatetothoseoftheparentand/orotherunitsof
theparentcompany.Iftheparentcompanyprovideskeysupportservices,thatshouldalsobedescribedbriefly.

b) Organizational Relationships

1. What are your organizational structure and GOVERNANCE system, including links with the parent
organizations.

2. DetailsofyourKEYCUSTOMERSandSTAKEHOLDERgroupsandmarketSEGMENTS?

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2. Organizational Challenges

a) CompetitiveEnvironment

i) Whatisyourcompetitiveposition,relativesize,andgrowthinyourindustry/marketsserved?
ii) Whataretheprincipalfactorsthatleadtoyoursuccess,relativetoyourcompetitors?
iii) What are the main available sources of comparative and competitive data for your business/industry?

b) StrategicContext
WhatareyourKEY STRATEGICCHALLENGES:business,operational,andhumanresource;andadvantages
associatedwithorganizationalSUSTAINABILITY?

c) PerformanceImprovementSystem
WhataretheKEYelementsofyourPERFORMANCEimprovementsystem,includingyourevaluationand
LEARNINGPROCESSES?


3. Indicate if the applicant is certified to ISO 9001 / ISO 14001 /
OHSAS 18001/ SA 8000 / others. Attach a copy of the
certificate(s). Describe their implementation in the applicant
organization.

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 Annexure-3

GOLDEN PEACOCK NATIONAL QUALITY AWARD
SELFAPPRAISAL REPORT
(AllSelfAppraisalquestionsinAnnexure3aretobeansweredsequentiallyandpointwise.)

Note: Data should be given as per the previous two (2) completed financial
year(s), wherever it has been asked or is required.

Section A - Organizational Leadership

A.1 RoleofCorporateBoard(IfnoboardisoperatingRoleofTopLeadershipwiththeirdetails)

A.1.1 How Board sets direction for the organization and ensures strategy and system policies that are
compatible?

A.1.2 HowdoestheBoardaccomplishorganizationsobjectives,improveperformanceandattainitsvision?

A.1.3 HowtheBoardpromotesprocessapproachandriskbasedthinkingintheorganization?

A.2 EffectivenessofSeniorExecutiveLeadership

A.2.1 HowSeniorExecutivespromotecontinualimprovementofProducts/Processesandinnovationinthe
organization?

A.2.2 How Senior Executives ensure that Quality Management System is integrated into
companysbusinessprocesses?

A.2.3 HowSeniorExecutivesactasrolemodeltoreinforcevaluesanddevelopfutureleaders?

Section B - Strategic Planning

B.1 Strategyformissionandvision

B.1.1 How the organization implements its mission and vision, via a clear stakeholder focused
strategy,supportedbyrelevantpolicies,plans,objectives,targetsandprocesses?

B.1.2 How strategy is evaluated for risks and opportunities, before converting it into clear and
actionableplans?

B.2 StrategicPlanningProcess

B.2.1 How do you develop Competitive Strategies, through your strategic planning process?
Includethekeystepsandkeyparticipantsintheprocess?

B.2.2 Howstakeholdershelpinyourstrategicplanningprocess,toremaindynamic?

B.3 StrategyDeployment
B.3.1 Howdoyoumonitorprogressofyourstrategicjourney?

a) Howdoyouestablishmilestonesandreviewprogress?
b) Howdoyoukeeptrackandrespondtochangesintheexternalenvironment?

B.3.2 Whatarethekeydynamicstrategies,plansandtheirgoals?

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 B.4 CreativityandInnovation

B.4.1 Howdoyouengageallstakeholders,aspotentialsourcesofcreativityandinnovation?

B.4.2 Howdoyouencourageandrewardpeoplefortheirinnovativeideas?

Section C - Corporate Governance

C.1 BoardCompositionandLeadership

C.1.1 Does the present Board structure fully meet the requirements of the Companies Act 2013
asamended,andSEBIListingneeds?Explain,withthepresentcomposition?

C.1.2 DescribehowBoardguidesandsustainshighperformanceoftheorganization?

C.1.3 How does the Board create a sustainable organization, by focusing on commitment to
organizationsvalues?

C.1.4 Describe how transparency in operation of your Board, include internal controls of
governanceprocesses?

C.1.5 IsyourcompanylistedonNSE/BSE(StockExchange)?

C.2 LegalCompliancesandapplicabilitytoMandates

C.2.1 Identificationofrisksthatcouldthreatenexistence/sustenanceoforganization?

C.2.2 Assessment of compliance with legal requirements (Companies Act 2013), applicable to
itsvariousprocesses&operationsofthecompany?

C.2.3 Show compliance with requirements of Corporate Social Responsibility (CSR), under
CompaniesAct2013andrelatedRules?

C.3 OverviewofCorporateGovernanceStructure

C.3.1 Describe your organizations Governance System for addressing its responsibilities to its
shareholdersandensuringethicalbehavior,transparencyanddisclosure?

C.4 SupplyChainManagement

C.4.1 Howoutsourcedprocessesarecontrolledforsustainablemutualbenefits?

C.4.2 Howdoyouselectandmanagemajorsuppliersofmaterial/services?

C.4.3 How do you build supportive partnership with your suppliers, during early stages of
product/servicedevelopment?

C.5 EffectivenessofInternalAudit

C.5.1 How does your Board plan, organize and follow up improvement of Corporate
Governance system, through strict quarterly internal audits, with their team lead by an
IndependentDirector?Whatmajorareas,otherthanFinancearecoveredbythisaudit?

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Section D - Processes, Products and Services

D.1 ProcessDesignandManagement

D.1.1 Howtheorganizationdesignsmanagesandimprovesitsprocessesinordertosupportitspolicyand
strategy?

D.1.2 Howcrossfunctionalprocessesaresystematicallydesignedandmanagedtodeliverthestrategyand
manage risks, through applying system standards covering, for example, Quality System (ISO 9001),
Environmental System (ISO 14001), Occupational Health and Safety System (OHSAS 18001)? Which
standardsareyoucertifiedfor?

D.1.3 Howdoyouresolveinterfaceissues,insidetheorganization,andwithexternalpartners,foreffective
managementofendtoendstructuredandstrategicallyalignedprocesses?

D.1.4 What specific benefits have accrued to the organization, by operating on certified ISO 9001
processes?

D.1.5 Howhasriskbasedthinkingculture,asrequiredbyISO9001,beenadoptedandensured?

D.2 DevelopmentofProducts/Services

D.2.1 Howarekeycustomerrequirementscapturedandtranslatedintodesigninputs?

D.2.2 Howareproducts/servicesdesignedandmanaged?

D.2.3 Howdoyouvalidatethedesign,beforelaunchingtheproduct/service?

D.2.4 Howdoyouestablishvaluesuperiority,throughpriceperformanceanalysis?

D.3 DevelopmentofProcesses

D.3.1 WhatistheprocessfollowedintheselectionandinstallationofProcessEquipmenttoensureprocess
capabilityandquality?

D.3.2 WhatpracticedoyoufollowforcontrollingtheoperationofcriticalProcesses?

D.4 DeliveryofProducts/Services,FeedbackandImprovement

D.4.1 Howdoyoucapturedeliveryperformance?Whatsystemsdoyouhavetoensuretimelyanddefect
freedeliveryofproducts/services?

D.4.2 How do you establish service standards and ensure that employees providing service to customers
excelstandardswithpromptservicetodelightcustomers?

Section E - Human Resource Management

E.1 HRPoliciesandStrategies

E.1.1 Howtheorganizationmanages,developsandreleasestheknowledgeandfullpotentialofitspeople
atindividual,termbasedandorganizationwidelevels,andplanstheseactivitiesinordertosupport
itspolicyandstrategy,andtheeffectiveoperationofitsprocesses?

E.1.2 How are HR Strategies integrated with Strategic Business Plan to ensure balance between strategic
needsoftheorganizationandpersonalexpectations?

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 E.1.3 a) How do you ensure HR Strategies enhance people commitment, development, and morale of
employees?

b)Mentionattritionratesinthelasttwofinancialyears?

E.1.4 Recognition and Reward System How do you recognize individual / teamoriented improvement
initiatives?

E.1.5 Howandhowoftendoyoumeasurethelevelsofemployeesatisfaction?

E.2 Skills&CompetencyEnhancement

E.2.1 HowdoyouidentifyTrainingandDevelopmentalneedsforskillingemployeesforpresentandfuture?

E.2.2 Howdoyoumaptheskillsandcompetencygapsfortranslatingthemtotrainingneeds?

E.2.3 How do you engage and empower employees to respond to situations affecting customers, with
flexibleworkpractices,ifany?

Section F - Customer Focus

F.1 Howdoyouensurethatyouremployeescomingattouchpoints,andincontactwiththe
customers:
a) Aretrainedtoberesponsiveandcourteous?
b) Obtaincustomerperception,feedbackforenhancingcustomersatisfaction?
c) Clearlydefineandcommunicateemployeevalueproposition?
d) DevelopCustomerSatisfactionIndex?
F.2 InnovateandCreateValueforCustomers
F.2.1 Howdoyoudefinesegmentationofmarketandcustomergroups?

F.2.2 How do you engage customers in your product and service design process, to understand
andanticipatespecificneedsandexpectations?

F.3 CustomerRelationship
F.3.1 How do you promote customer focus throughout the organization, and align processes
withcustomerperception?

F.3.2 How do you periodically review customer perception through various surveys, feedback,
market share analysis and claims, and using customer complaints as opportunities to
enhancecustomerrelationship?

F.4 CustomerCommitment
F.4.1 Howdoyourwarrantytermscomparewithcompetition?

F.4.2 Howisyoursalesandaftersalessupportperceivedandorganized?

F.5 CustomerComplaints
F.5.1 Totalcustomercomplaints,receivedduringthelast2financialyears?

a) Totaloutstandingattheendofeachyear?
b) Totalcasesraisedinconsumerforums,duringthelast2years?

F.6 CustomerDialogueorSocialMedia
F.6.1 Howdoyouusesocialmediaforwidercustomerdialogue?Hasitbeenuseful?

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Section G - Impact on Society

G.1 EnvironmentalDimensionsofSustainabilityConcerns

G.1.1 How the environment is protected by the organization through practices that prevent products,
services,facilitiesandoperations,impactingthesurroundings?

G.1.2 How organization ensures compliance to environment related legal, regulatory and ethical
requirements?

G.1.3 Are there any complaints or Court cases pending on account of environmental issues? What is the
statusofcourtcases,ifpending?

G.2 CorporateSocialResponsibility

G.2.1 How your organization provides external leadership to uplift the society and local community, as a
corporatecitizen?

G.2.2 AspertheCompaniesAct2013andCSRRules2014isyourcompanyrequiredtohaveaCSRPolicyand
Committee.Givedetailsofboth?

G.2.3 WhatarethedifferentCSRprojectsthatarebeingimplementedbyyourcompany,whichfallunder
ScheduleVIIoftheCompaniesAct2013?Givebriefsummaryofthosecompletedinlasttwoyears.

G.2.4 HaveyoucarriedoutanystakeholderconsultationtoidentifytheCSRneedofthestakeholders,inand
aroundareasofbusinessoperationsofthecompany?

G.2.5 Pleasementionthemoneyspentbyyourcompanyonvariouscommunity/environmentalprojectsfor
thesociety,duringthelast2years?

G.2.6 DoyouprepareanyannualCSRReport?Ifyes,attachacopy.

G.3 Sustainability

G.3.1 DoesyourCompanyhaveaSustainabilityPolicy?Attachacopyofthesame.

G.3.2 HowdoyouratethesignificanceofSustainability,inyourbusinessstrategy?WhatinfluencehasISO
31000onyourbusinessstrategy?

G.3.3 DoyoupublishAnnualReportonSustainability,asperGRI4guidelines?Attachacopy.

Section H - Business Results

H.1 PerformanceReview

H.1.1 Howdoestheorganizationreviewitsperformancetodayandpreparednessfortomorrow?

H.1.2 HowdoyouplanandmeasuretheperformanceinyourKeyResultAreas(KRAs),consistentwiththe
strategyandpolicyoftheorganization?

H.1.3 Howareyouroperatingperformanceresults,benchmarkedwiththeWorldsBestinClass?

H.2 FinancialResults

H.2.1 Have you aligned your current financial budget, and its periodic performance review with your
strategicplans?

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 H.2.2 Howdoyoumeasureresultsrelatedtocapitalresourceutilizationandemployeeproductivity?

H.2.3 Whathasbeenyourrevenuegrowthtrend,forthepast2years?

H.2.4 Howhasyourmarketsharegrown,overthesamepast2years?

H.3 AnnualReport

H.3.1 EncloseacopyoftheorganizationslatestAnnualReport.

H.3.2 DoyouprepareanyintegratedperformancereportorseparatelyprepareannualreportsforCSR?

Note This is a common questionnaire for all the business sectors. If any
particular question is not applicable / relevant to your industry / organisation, you
may kindly answer it as Not Applicable (NA) and provide brief justification for the
same.

*********End***********

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