Mohammed Sebaei

E:mohammedsebaei@gmail.com M:+971-55-2280745Ajman,UA E
https://ae.linkedin.com/in/sebaei

Entrepreneur
An entrepreneur with deep experience in team building, account management, marketing strategies,
tactical promotions, public relations and education management.

Core competencies
Statistical analysis Project Management
Forecasting Market analysis
Marketing Stagiest Client relations
Crisis Management Strategic planning
Financial planning Sales Management
Business analysis leadership
Academic Qualification:
Mansoura University, Bachelor Degree of Commerce Business Administration Department English
studies Egypt

Professional Experience:
ALL Rolla for Training and services, Ajman, UAE
(15st January 2016 till now)
Position Academic Director
All Rolla is a training and educational center approved from the ministry of education established
in Sharjah 1994, it has two other branches (Dubai, Ajman) offering a wide range of training
programs.
CompuLearn Training and Education center Ajman, UAE
(1st January 2014 till 1st January 2016)
Position Academic Director and CEO

CompuLearn is a training and educational center approved from the ministry of education
established in Ajman 2008 offering a wide range of training programs.

Academic Achievement:
Evaluated training requirements for each division, consulting with department managers, HR
and external resources.
Designed training programs and professional development courses to facilitate meeting
organizational goals and individual professional needs.
Estimated costs of training operations and subsequently managed them in accordance with
the determined potential of training program for future needs of organization.
Assisted human resources department in designing appraisal programs and training
materials.
 Researched new and latest techniques for possible inclusion into existing training process.
Marketing & sales Achievement:
The center become a market leader in very short period with more than 100 students per
month
Achieve 18% increase in sales in the first quarter with net profit 0f 12% more
Achieve more than 23 % increase in sales with net profit of 18% more in the Second
Quarter
Focus on branding by creating a prefect business image

Operational achievement:
Reduce operational costs by third by the end of third Quarter keeping the same level of
quality and service.
Keep the work updated with the latest means of technology
Create a very strong sales team that lead to a big increase in the conversion rate
Ensure that customers get the best service

Veerno, Ajman, UAE

(1st March 2014 till October 2015)
Position Business Consultant & co founder

Veerno is an information technology Company focusing on delivering web solutions.

Discussed and assessed business plans with clients, key contributions

Monitored productivity of teams and departments to evaluate their performance.
Evaluated projects overall performance and integration.
Analyzed problems in business areas and fields to advise and provide solution.
Developing and utilizing initiative to identify new partners.
Shaping initiatives through idea generation and also developing proposals.
Organizing and attending meetings with prospective clients or businesses.
Providing input to support the development of business road map and annual budgets.
Delivering business change.

Projects:
Mishkaty.com (Beta Phase):
Mishkaty,com is an ELearning system aim to deliver short courses online through video solutions.
Duties:
1. Set up the project business model
2. Draw the marketing strategy
3. Risk analysis
4. Communicate with the IT Department to assure the best quality
5. Set the budget and financial allocations in the right place

Smart Hr:
Human Resource Management system a customized solution for medium and small type
organization aim to control the organization activity it contains
 Payroll
Time and attendance
Absence
Analytical
Scheduling
Duties:
Manage the relationship between the company and the clients
Facilitate the workflow between the IT department and the clients
Responsible for delivering the solution at the best quality

Chifley Business School of Australia Sharjah, UAE

(1st January 2013 till December 2013) Position-
Senior Academic advisor

Chifley Business School is a boutique business school driven by industry experts with high -level
training and professional experience, and ongoing industry engagement, which delivers a uniquely
positioned online MBA program and nested postgraduate degrees alongside a suite of industry-
focused courses tailored to the needs of organizations and the industries in which they operate.

Enrollment Specialist and Statistical Analyst in the Enrollment Management &

Academic Guidance Unit.
Interviewed students to understand their individualized goals as educational advisor
Organizing open days and Seminars for Chifley Business school & hold presentations to
guide potential students.
Attract and guide potential students by helping them find their majors & explaining the
different specializations for them
Provide assistance with recruitment activities and admission publications & advice to
students on appropriate programs
Responsible for postgraduates and undergraduates programs

Harvest Training Center, Egypt

(1st September 2010 till December 2012)
Position-Senior Admission officer

Harvest Training & Education Center is considered one of the recent branches of
International Language & Computer Center in Egypt and the Arab world.

Helping in writing up of policies and procedures and also critical reports.

Organizing workshops, seminars, cross-institutional networks and training programmers.
Giving specialist administrative support and advice or guidance to students.
Assisting with marketing activities.
Dealing with complaints and enquiries.
 Regularly liaising with government and regulatory bodies.
Meeting face-to-face with students to give guidance.
Answering and dealing with telephone enquiries.
Ensuring that the company website is up to date with the latest information.
Preparing agendas and writing up minutes.
Re-solving maintenance issues and arranging routine maintenance

Egyptian Company for Mobile Services (MobiNil), Cairo

Position - Call Center Representative
(1st January 2009 31st August 2010):
Mobinil is a mobile phone operator in Egypt, founded in 1998. Mobinil is part of theOrange
Group. Mobinil was the first telecom company to receive ISO 14001 certificate in Egypt and
the Middle East. It has also obtained official renewal of the ISO 14001 for the fifth
consecutive year and also obtained the certification of OHSAS 18001

Working and coordinating with Credit, Technical, and various departments to solve
customer complaints and ensure efficient and quick resolution.
Handling all incoming calls of the call center
Providing best possible service to both external & internal customers to achieve highest
level of customer satisfaction
Communicating with other Customer Service sub-divisions to answer all relevant
customer inquiries (e.g. Credit, Customer Support & Activations, Outbound & Save
Initiativesetc)
Achieving the requested Staffed Time on a daily basis to minimize Lost Call Rate
Providing proper information to customers with complete & comprehensive
understanding of MobiNil Products & Services and Policies & Procedures
Fully understanding & adhering to company policies & procedures that generates
personal / professional credibility & trust
Respecting applying company vision & values
fully understand both individual & company objectives to achieve them effectively &
efficiently
Escalating problems & provides relevant feedback to the right channels
Contributing to the Up-selling of MobiNil Products and Services.

Technical skills

Operating system:
Windows (7,8,10) Expert
Linux (Fedora,Debian,Ubuntu) Proficient
Mac OS Intermediate
Software skills
CRM solutions Expert
ERP Proficient
 Adobe Creative suites (Photoshop, illustrator) Proficient
AutoCAD 2D Proficient
3Ds Max Proficient
Rivet Novice
HTML ,CSS3 Intermediate
PHP,SQL Intermediate
SPSS Intermediate
MS Office Expert

Personal Skills & Abilities

Analytical outstanding numbers and math skills

Accurate & Adaptable & Alert
Hard worker & careful & capable
Responsible & Flexible & Reliable
Outstanding communication skills
Team player & Amiable & Cooperative
Ability to work under pressure
Always meet deadlines
Innovative & Resourceful
Multitasking
Personal Data

Date of Birth: 25th April 1990 Gender: Male

Languages:
Arabic: Mother Tongue
English: bilingual
French: Beginner

Nationality: Egypt
Visa Status: Transferable Visa
Residence : Ajman (UAE)