1) About MYNIC

MYNIC is a company limited by guarantee (CLG), which is an agency under Ministry

of Communications and Multimedia Malaysia (KKMM) and is regulated by
Malaysian Communication and Multimedia Commission (MCMC).

MYNIC is the sole administrator for web addresses that end with .my in Malaysia. As
the national level domain name, MYNIC provides Malaysian organization and
individuals their unique brand identity on the Internet. We register a wide range of
domain names i.e. .my, .com.my, .org.my, .net.my, .edu.my, .gov.my, .mil.my
and .name.my.

We have a network of authorized resellers nationwide, working 24x7 to assist in

registering and billing activities of domain names.

In addition, MYNIC holds the responsibility of developing top level domain policies
and is always in the forefront of domain name technologies, carrying out research
projects such as per below:-

i. IPv6 (Internet Protocol version 6)

ii. DNSSEC (Domain Name Server Security Extensions)
iii. ENUM (Telephone Number Mapping)
iv. Anycast and IDN (Internationalised Domain Names)
v. Promoting and training activities for the usage of the technologies above

We look forward thinking approach in addressing rapid evolving domain technologies

as we are dedicated to helping Malaysians reaching out to the world via the use of .my
domain.

At MYNIC, we ensure our stakeholders the government, the businesses and the
public are given the best care, service and support of their Internet Identity with Trust,
Confidence and Security the three main thrusts of our working philosophy.

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2) What MYNIC does?

MYNIC administers eight (8) domain name categories , namely:

1) .my - for Malaysian individuals and organizations

2) .com.my - for commercial organisation/activities

3) .net.my - for network-related organisations/activities

4) .org.my - for organisations/activities which do not qualify for other categories

5) .edu.my - for Malaysian educational organisations only

6) .gov.my - for Malaysian government organisations only

7) .mil.my - for Malaysian military organisations only

8) .name.my - for Malaysian individuals personal use only

3) Vision

To Be the Most Innovative Internet Providers of Internet Registry & Addressing

Services in the Asia Pacific.

Mission

Excel in Malaysian Internet Registry services to create unique identifiers for the
Internet community.

4) Privacy Policy

MYNIC Berhad Privacy Policy

MYNIC Berhad (MYNIC) respects your right to personal data protection and privacy.
This document (Policy) explains MYNICs privacy policy, prepared and

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implemented in compliance with the Personal Data Protection Act 2010 (Act),
including all its modification thereto.

This Policy applies to all personal data collected by MYNIC in rendering MYNICs
services such as the registration of .my domain names, the usage of any of MYNICs
platform Services, the purchase of MYNICs products and any other services that
MYNIC may render from time to time. Personal data means any information
relating to an identifiable individual which is collected and further processed by
MYNIC in order to provide MYNICs services. Examples of personal data are names,
addresses, contact details, etc.

Collection of Personal Data

MYNIC collects your personal data for the following purposes:

i. Administering registration of .my domain names;

ii. Maintenance and/or operation of a .my domain name registry;
iii. To process any financial transactions;
iv. Maintenance and Administration of customers accounts;
v. To conduct any research or analysis;
vi. For the administration of any contest that MYNIC may organize from time to
time;
vii. To improve on website marketing efforts;
viii. Receiving and dealing with customers enquiries and/or complaints by third
parties;
ix. Obtaining your feedback on our services;
x. General record keeping in the course of MYNICs operations; and
xi. To inform you on our latest promotion and activities.

Unless stated otherwise, the personal data required is obligatory to be provided by you.
Should you fail to provide such obligatory personal data, MYNIC will be unable to
process your request for services and/or assist you in providing the service(s) you
requested.

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MYNIC may also use your personal data to inform you of updates from MYNIC
which may include price promotions, new services or products, customer satisfaction
surveys, etc.

MYNIC collects personal data directly from you and/or from MYNICs appointed
resellers, third parties, any web services, purchase, interaction or any other activities
that you may have conducted with MYNIC.

Security and Retention of Personal Data

MYNIC implements security measures to protect your personal data against

unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or
theft, destruction or damage. Such security measures include technical protection of
MYNICs system, training of MYNIC staff and the implementation of information
security management system (ISMS) policies under ISO 27001:2013.

MYNICs ISMS Security Policy is to protect the confidentiality, integrity and

availability of MYNICs critical information, processing facilities and services which
includes your personal data.

Disclosure of Personal Data

MYNIC may disclose your personal data to our duly appointed business partners that
assist MYNIC to provide you with MYNIC services such as:

.my domain registration services

.my domain customer care and related activities
.my domain charging and billing purposes
.my domain technical support purposes
.my domain marketing and its related activities (including market research);
and
any other services necessary for the general care and management of your
registration, purchases, participation or any other services that you may render
from MYNIC from time to time.

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MYNIC will ensure that any appointed business partners shall only use and process
your personal data for the purpose(s) it was collected for and by MYNIC, and adopt
appropriate technical and organisational security measures when processing your
personal data.

MYNIC also operates a WHOIS service which provides users of the WHOIS service
the ability to verify the details of a .my domain name registration and who it is
registered to. For more information as to the WHOIS service, please go
to http://whois.mynic.my.

Other than for the above purposes and for such other purposes as may be required by
law, MYNIC will not disclose, sell, trade or rent your personal information to any
other third party unless your prior consent has been obtained.

Access to Personal Data

MYNIC is committed to processing your personal data within the ambit of the Act.
Subject to the provisions of the Act, you have the right to access your personal data
and/or correct your personal data with MYNIC should you believe the personal data
provided to MYNIC is incorrect, inaccurate or incomplete. Should you wish to access
and/or correct your personal data retained by MYNIC, kindly contact MYNIC
at customercare@mynic.my.

Right of Review

MYNIC reserves the right to review and amend this Policy from time to time.

5) How To Register Domain

Rules and Procedures

MYNIC is the only body that administers the .my top level country domain name for
Malaysia. Therefore, anyone who wants to register this .my domain name can do so
only with MYNIC

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How do you go about registering .my domain names?

Domain name applications for .edu.my, .gov.my and .mil.my have to be submitted
online via MYNIC's online system. Applications submitted via e-mail will not be
entertained.

Applications for .com.my, .net.my and .org.my and .name.my domain names are to be
done through MYNIC's officially appointed partners, called Resellers. Please
click here for more information on registering through Resellers.

Step-by-step

To make your registration process easier, please follow the step-by-step guide below.

For .com.my, .net.my, .org.my, .edu.my, .gov.my, and .mil.my:

1. Read the documents in this site.

2. Read the recent announcements.
3. Make sure you have met all pre-requisites.
4. Make your registration application.
5. Confirm your registration.
6. Pay your fee.

1) Read the documents in this site.

These documents provide help for all levels of users and are a guide to the registration
process.

FAQ
This tells you all about the MYNIC Domain Name Registration Service
(DNRS). There is also an FAQ-cum-Glossary for those new to domains.
Supporting Documents
Are you eligible to register? Click here to see if your organisation meets the

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 required criteria. In some cases, you must submit supporting documents with
your confirmation of registration.
Choosing a Domain Name
Your domain name has to follow certain conventions. Click here for details.
Agreement for Registration of Domain Names
This is a crucial document. When you submit the Domain Name Registration
Form to MYNIC, you are confirming that you have read, understood and
accepted all the terms and conditions in this agreement.

2) Read the recent announcements

This is where you get the latest information and news on domains and the registration
process. You are advised to update yourself before submitting your registration form.

3) Make sure have met all pre-requisites

Before you register, you must have done the following:

o have a live Internet link.
o set up your primary name server and configured it for the domain name
to be registered. Do not list name servers in the form without the
explicit approval of their owners. Please click here for more
information on name servers.
o set up your secondary name server and configured it for the domain
name to be registered. Do not list name servers in the form without the
explicit approval of their owners. Please click here for more
information on name servers.
o identified an Administrative Contact. Only the Contact Persons listed
in your Registration form will receive e-mail notification from MYNIC
when the registration is completed.

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 o identified a Technical Contact. Only the contact persons listed in your
Registration form will receive e-mail notification from MYNIC when
the registration is completed.
o identified a Billing Contact.
o have ready any supporting documents required.

4) Make your registration application.

You may register for .edu.my, .gov.my and .mil.my domain names using only the
online Register New Domain Name form.

Applications for.com.my, .net.my, .org.my and .name.my domain names are to be

done through a Reseller. Please click here for more information.

Please make sure that you fill in all information accurately. Any form filled in
incorrectly or inadequately could cause your application to be rejected, and you will
then have to submit a new application.

You are responsible for the accuracy of ALL the information you state in your
application form. MYNIC reserves the right to revoke the domain name at any time
without prior written notice to you should MYNIC find any of the information
supplied in the form to be incomplete, incorrect or inaccurate.

Please take note that all information provided will be made publicly available through
the MYNIC Whois Service.

5) Confirm Your Registration

Domain name application forms are processed by MYNIC every working day of the
week. Domain names are registered on a 'first come, first served' basis. However,
please note that submission of application does not guarantee registration.

Once you have submitted your application form, your Administrative, Technical and
Billing Contact will receive an immediate acknowledgement e-mail notice from
MYNIC of the submission of your application. Note that only the Contact Persons

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listed in your application form will receive e-mail notification from MYNIC when the
registration is completed.

You must furnish your supporting documents to MYNIC within 14 days from the
submission date.

If your application is rejected, your rejection notice will come with a reason why it
was rejected. If you want to apply again, you must go through the whole registration
process from the start. Check out the FAQ for the most common reasons why
applications are rejected.

Your domain name will be registered after MYNIC has received and checked the
application and relevant supporting documents.

6) Pay your fee

Successful Registrants will be invoiced. You must pay all required fees to ensure your
domain name remains registered with MYNIC.

For domain names processed by Resellers, Resellers are authorised to accept

registration fees on MYNIC's behalf.

For details on the fees schedule and payment, please refer to the Fees Schedule.