Nicole Hynes

terrelln@hotmail.com (850) 384 0871 Cabot, AR

Experience

Chilis Jacksonville, AR
Server with same previous responsibilities March 2017-Current

Navy Federal Credit Union

Member Service Representative I- Account February 2016- February 2017
Services
Previous Supervisor comments:
Passionate about serving our members with personalized, accurate, friendly, and prompt
service using all systems and resources
Extremely motivated to learn from and assist others including fellow team mates and
every fellow employee she interacted with.
Documented team meetings notes and distributed to teammates
Maintained 89%+ GEM (Guiding and Engaging Members) rating from July 2016 to
February 2017)
Selected to mentor peers to increase quality GEM conversations
Provide world class Member service. Received multiple member compliments, the most
notable parts of them I appreciate is the recognition of going above and beyond to
improve their banking experience and continuing the NFCU great service tradition.
Worked OT shifts totaling over 75 hours within 6 months

Chilis Pace, FL and Mandarin, FL

Server/Bartender/Host February 2012 January 2016
Participated in multiple successful corporate competitions
Shift Closer- maintained policy adherence and exceptional work ethic
St. Judes Fundraising Hope Captain
Training Captain- documented and provided feedback to trainees to allow continued
development to ensure organizational success

The Pensacola Blue Wahoos Pensacola, FL

Community Relations Intern May 2014 August 2014
Schedule and host stadium tours
Schedule/book/setup/oversee events held with different clubs at stadium
Schedule and oversee player and/or mascot appearances at stadium and in community with
sponsors and outside organizations
Organize/restructure office practices/procedures
Record/organize data for surveys, guest info, and an incentive program.
Regularly fill in for Receptionist/Administrative Assistant
 Skills/Accomplishments
Microsoft Office Systems
Social Media: Facebook, Twitter, Instagram, Pinterest, & WordPress
Public Relations writing skills: press releases, crisis plans, blogging, issues tracking,
speeches, memos, letters, personality profiles, media policies & organizational histories.
Media Relations skills: writing organizational media relations policy, on camera press
conference and one-on-one interview knowledge/practice.
Graphic Design: Adobe programs, creating business cards, letterheads, ads, & websites.
12 years+ team experience

Education
University of West Florida
Graduated August 2014, Bachelor of Arts in Public Relations with a minor in Psychology
Cum Laude
Deans List
Presidents List
3.6 GPA