APPROMENT PAGE

This report used responsibility report affronting program that was held on 11st July
2008 until 11st January 2009 in Conrad Resost and Spa Bali.

This report approved by

Training and Development Manager House Keeping Manager

Ety Rihana

Rector

Mr. Siswanto. Amd.

 CHAPTER 1
GENERAL DESCRIPTION

A. Tourism Island
Bali is the most well known tourism destination in Indonesia. With many
tourism area that offer many great aspects. Bali become idol for many tourism
from the world. The aspects that become factors of supporting tourism side in
Bali are the beauty landscape in many places some beaches has international
level and very famous, like sanur beach, kuta beach, etc. beside that, tourism in
Bali sells the original tradition that become interest especially for foreign tourists.
The tradition is very representative of its characteristics.
Not also two sides of above factor, but also save condution give confortable
situation for refreshing and having vacation. The incident of terrorism in bali
some years ago make tourism in bali become not good as tourist destination.
World sees that Bali is not save. But in the fact, it is not so long going on and
short time Bali caw able to repair its performance in tourism. Thousands foreign
tourists visit Bali every year and it is a real proof that Bali is the real tourism
land.

B. About Conrad
Brand Vision ( Conrad Vision )
To be contemporary luxury hotel of choice for discerning travelers, that creating
a world which celebrates individuality in every sense.
Brand History
1992 Conrad Hilton founded the first ever Hilton Hotel in Texas
1982 Baron Hilton funded Conrad Hotel Brand
1985 First Conrad opens at Gold Coast, Australia
17 Properties arround the world
8 Properties are going to open
Current Conrad portfolio
Conrad Jupiters Gold Coast Opened No. of Rooms
Conrad Jupiters Gold Coast Jan 1985 594
Conrad Dublin Oct 1989 192
Conrad Istambul Sept 1990 513
Conrad Brusseis Apr 1993 590
Conrad Treasury Brisbance Mar 1995 269
Conrad Centennial Singapore Nov 1996 507
Conrad Punta del Este Jan 1997 296
Conrad Cairo May 1999 617
Mount Juliet Conrad Mar 2002 57
Conrad Bangkok Jan 2003 391
Conrad Bali Mar 2004 313
Conrad Miami Jul 2004 203
Conrad Tokyo Jul 2005 290
Conrad Chicago Nov 2005 311
Conrad Indianapolis Mar 2005 241
Conrad Maldives Rangali Island Dec 2007 150

Development Growth
Conrad Koh Samui ( 2009 )
Conrad Dubai ( 2009 )
Conrad Abu Dhabi ( 2009 )
Conrad Shanghai ( 2010 )
Conrad Bimini Resort and Casino ( 2010 )
Conrad Algarve ( 2010 )
Conrad Beijing ( 2010 )
Conrad Ubud ( TBA )
9 Brands ( under Hilton Family )
Conrad Service Culture based on 5 Brand Valuess and 4 Conrad Philosophy
Five Brand Values
1. Individual
Personalised service, delivered to suit the needs of the individual guest
2. Genuine
Warm, discreet and sincere service
3. Vibrant
Positive and enthusiatstic attitude
4. Contemporary
Contemporary attitude complemented by design, service style and a sense of
place
5. Discerning
Consistent delivery if luxury personalised experience

WHO WE ARE ( Conraid Bali )

Open 1 April 2004
298 rooms, 15 Resort Suites, 55 Conrad Suites
4 Restaurant and 2 Bars
8 Meeting Venues
4 Wedding Venues
6.8 acres, 350 meters length beach
Our closest competitors : Ritz Carlton, Grand Hyatt, Sheraton Laguna,
Inter-Continental, and The Westin

THE VISION ( Conrad Bali Vision )

To create a positive, enjoyable and rewarding environment. In which to work and
grow, and offer our guest our own brand of hospitaly based upon proactive, warm,
caring and friendly service

OPERATING PHILOSOPY
One Team
Keep It Simpe
No Problem
Just Do It !!!

GOLDEN RULE
Treat others as you would like them to treat you SEEK TO UNDERSTAND
RATHER THAN INSIST ON BEING UNSERSTOOD
 CHAPTER II
DESCRIPTION OF CONRAD BALI

A. Location
Located on the southern coast of Bali, conveniently situated only 10km ( 6.5
miles ) from the Ngurah Rai International Airport ( Denpasar ) and next to the
Nusa Dua resost area. On 6.8 hectares of tropical garden and lagoons with
cascading waterfalls, the resort also has a pristine 350 metre beach with 14 beach
bales.
Embraced in contemporary Balinese architecture, each of the resorts 298
spacious guest rooms and suites overlook the resort, ocean, lagoons or garden
B. Accommodation
- 298 spacious guest rooms including 14 suites and one presidential suite in
there low rise wings, all with panoramic views of the ocean, lagoons, resort
of gardens.
- All guest rooms and suites offer an elegant contemporary design with features
from the archipelago
- The private patio or balcony offers the opportunity to dine or simply relax.

C. Guest Service and Facilities

- Club rooms and suites with access to club lounge.
- Conferce centre ( Ballroom, six meeting rooms and boardroooms )
- Infinity, the magnificent beach front wedding venue floating on water with
views of the Indian Ocean
- Bussines Centre
- Shops
 - Concierge and limousine service
- Jiwa Spa : 12 treatment rooms, 2 spa Villas, reflexology lounge, beauty salon,
relaxation lounge, sauna, steam room, jacuzzi and cold dip.
- 25 - metre spa pool

- Fitness club including exercise room

- Outdoor facilities include 2 floodlit tennis courts, 33 - metre swimming pool
and lagoons
- 350 metre beach with 14 beach bales
- Range of water sports and cultural programmes
- Kura kura club, activity centre for children.

RESTAURANT AND BARS

1. Suku Restaurant
Primitive Modern
Set in the heart of the resort, offering dinners contemporary island cuisine in
elegant, alfresco setting with sweeping panoramic views over the pool and
lagoons. Offers a fresh, modern and vibrant atmoshphere with contemporary
decor.

2. Eight Degrees South

Lalitude with attitude, absolute beach front flavours.
This award winning open air beach front restaurant has a traditional alang
alang roof and a central open kitchen in the evening, soothing sea breezes and
soft lighting create an romantic ambience. Serving BBQ cuisine and a variety
of salads, pizza, sandwiches and asian specialities.

3. Spice
A harlequin of ethnic cuisine
As the restaurants name suggests, spicess are featured ingridients name,
employed in unique combination to enchance the taste, not overwhelm the
 taste buds and is a showcase of ethnic cuisines with the emphasis on
simplicity, pure tastes and good food. The restaurant offers a breath taking
view over the water garden with a spectacular vista of the ocean. Creating an
experience that excities the senses and entertains the palace.

4. Azure
A cool pool bar offering exotic tropical cocktails and cold drink

5. East
A spectacular view served with every cocktail. The lobby lounge located on
the third level facing east, offers wine, premium coffees, vodka bar and
innovative snacks.
 CHAPTER III
HOUSE KEEPING DEPARTMENT

House keeping is a department in a hotel which responsible to the clean liness,

neatness, and room refresh of public room, restaurant, bar and other outlet. The
function of house keeping in a hotel is very important, because the biggest income
come from the renting out the room, then the house keeping must keep noticing to
make the guest feel comfortable when staying in the hotel.

Section in House Keeping

1. Room
Room is a section in house keeping department which responsible to maintain
guest room which comprise of cleanners, hygiene, neatness, beauty and freshness
of guest room devided into two shifts.
Morning shift : at 09.00 am to 06.00 pm
Afternoon shift : at 02.00 pm to 11 pm
A room attendant and also supervisor must good in performance. This matter is
comprised of behavior, sincerity, politeness to guest, supervisor, and college. That
way include both correctness and skill of room attendant to become more
important things to consider.
Preparation or procedure of room cleaning comprise of these thing below :
1) a. Room cleaning suppliest cleaner and material cleaner
b. Linen for neatening the room, sheet, pillow case, duvet and towel
c. Guest supplies
All of this preparations are placed and arranged in pantry
2) Room attedante work sheet and
 Guest room key and guest left
3) After preparing some linens, towel and guest supplies, room cleaning
supplies and pantry by AYS, a room attendant cleaning back area after
that a room attendant check the room status.

4) Procedure make up room

a. Push the bell 2 time while say house keeping wait for a minute, if
there isnt answer from the guest push the bell once while say house
keeping again.
b. If there isnt answer from the guest open the door slowly while say
house keeping
c. If the guest wants the room to make up, we can directly clean the
room, if the guest doesnt want the room to be cleaned, we can leave
the room and go to another room.
d. Cleaning the room
- Turn on the lamp
- Open the night curtain
- Take out the rubbish and take dirty glasses, ashtray and place on
wash basin
- Striping and take out dirty towel
- Making bed
- Cleaning bathroom :
Wash the glass, ashtray and then rinse and drying
Clean wash basin includedplug, shower, water tap and mirror,
then rinse and drying.
Clean toilet bowl and then dont forget to clean under toilet
bowl.
Clean shower room included wall, shower and glass door and
then rinse and drying.
After that we can complete guest supplies and amenities also
towel.
 Dusting like clock wise
Complete guest supplies in bed room and dressing room.
Check mini bar
Vacuum carpet

If there is an guest we ask permission to the guest, if there is

the guest, close the door.
Room Supplies
Bed
Head board
Matterss
Bed pad
Bed sheet
Duvet cover
Pillow case
Bed bench
Standing valley
Beside table
Telephone
Night lamp
Reading lamp
Writing lamp
Pen case
Note pad
Pen
Mini bar
Writing chair
Arm chair
TV
Wooden vanity
Mirror
 Panel box
Compendium
- Guest Command ( I )

Letter head
- Envelope
- Post card
Ashtray, matches
Door knob menu
UPT cable
Hanger
- Gent :4
- Silk :2
- Ladies : 8
Iron board
Laundry bag = Laundry list = 1 Dry Cleaning list = 2
Shooping bag
Shoe polish
Shoe bag
Amenities in Bathroom
Tissue roll
Tissue box
Sewing kit
Gel
Cottong bud
Sanitary bag
Shower cap
Soap
Bath soap
Shampo
 Conditioner
Body lotion
Bath salt

2. Ays Raner
Job description :
- Taking dirty linen from pantry to laundry
- Takin clean linen from laundry to pantry house keeping
- Pick up and deliver guest laundry and handle guest request like extra
bed, baby coat, additional guest supplier and towels.
The daily activities of Ays Raner divided into 2 shift :
Morning shift : at 07.00 am 04.00 pm
Afternoon shift : at 02.00 pm 11.00 pm
Kind of towel :
- Bath towel
- Hand towel
- Face towel
- Bath mat
- Bath robe

3. LAUNDRY
Laundry Machine :
1. Washing machine
2. Drying machine
3. Pressing Machine
4. Steam Press
5. Ironer
6. Flat work Ironer
This machine works automatically for ironing the linen in hotel. For
example ; sheet, pillow case, duvet cover, napkin, table cloth. This
 machine works on it rolls which rolling on heat temperature. When
ironing linen, there is an officer that handle the job.
Two officers put the clothes that need to be ironed and 2 other receive
the clothes that are already ironed.

To keep the linen in good and straight condition when ever they are in
flat work ironer then we should notice of these things :
1. Linen may not be too wet when it is on the roll
2. The pillow of the rolls scraggly
3. Steam isnt hot enough
4. Rolling continously
5. Ironer
Ironer is a hand ironer machine that is used as regular iron. This
machine is connected to hot steam that makes it easier to use.
Kind of cleaner in laundry :
- Detergent : Used to wash
- Oxybrite : to make clothes more glisten
- Softener : is a liquid cleaner to soften towel or linen really soft
after washed
- Builder : To remove the spot
- Sourplus : Used to neutralize clothes.

Section in Laundry :
a. Mangler ( Flat work ironer )
Is a section that has responsibility to the morning process for sheet
pillow case, duvet cover, apron, napkin and table clothes.
Job description :
- Cleaning work area
- Check machines
- Preparation before processing and sparating between spot and OO
(Out of Order )
b. Presser
Is a section that has responsibility in ironing process and used irones
machine.

Job description :
- Clean work area
- Take uniform already dried
- Prepare uniform in the trolley
- Put uniform on pressing machine and then press
- After that send the linen
- For guest laundry, we can check directly sent cecker.

c. Dry Cleaning
Is a section that has responsibility to the laundry that is washed with dry
cleaning system. Job for this section :
- Clean the machine and work area
- Chek the chemical ( solvent )
- Check the clothes, we must fix the service they are dry cleaning or
pressing only
- Write total color and brand of clothes in list.
- If there is a problem with the laundry guest like having spot, ripped,
we can report to supervisor
- Give the marker
- Sort the clothes according to their color and material
- Put on the clothes in the machine
- Continued to press
- In the pressing process, we must separate clothes based on :
- Trouser, we can press it in pan hoper
- Jacket and coat, press them in body steam
 - Clothes that are made of silk, wool and polisher we can press in
steam
- For finishing, we can use finishing board and hand owner
- Sen to checker

d. Washer
Is a section that has responsibility to the laundry. That wash using water
and cleaner. Washer is derived into washer when is a part of washer
which has responsibility to wash the linen hotel.

e. Checker
Is a part of laundry has responsibility to check the laundry guest

Pick Up Laundry Procedure

1. Push the bell and say laundry service
2. If there is guest, we say may i pick up your laundry?
3. If there isnt guest, we open the door slowly while say laundry
service and take laundry.
4. Check laundry bag and then write the note in laundry list and dont
forget to check the room number
5. Write in laundry valet about room number, time and total laundry.
6. Remain laundry of guest to checker laundry.
 CONCLUSION

There are two conclusion that I get from taking a part job training in the
Conrad Resort Bali. The first is I take from the hotel and resort its self, and the
second is representative the point of view of mine.
The thing important from the first conclusion is that Conrad Resort Bali is
one power in tourism of Bali. It is very important and powerfull, with many services
that are able also to give satisfying to foreign tourism, can improve tourism side in
this land.
Conrad Resort Bali gives services in international level of class. All of the
services are supplied based on the needs of tourism. This is become most of foreign
tourists feel at home and they do not have any plans to not some again to Bali.
Beside the international class in giving services, the hotel and resort also
notice the original product that become characteristic of Bali. In one way, this is very
important as high factor that causes why Bali become a very famous international
destination of tourism.
The second conclusion is about me, my self in taking a part this job training
in the Conrad Hotel And Resort. However taking a part the job training is very
important for me and give many things for me to face the real life. In the real life, it
is become a capital that every people need. I get from the training. I describe how
importance taking a part the training is in paragraphs below.
Geeting job training in conrad bali gives me a lot of challenges and
experiences because its the first time I involved in a company and faced so many
people with different characters.
 Trought job training, I have learn so many things. I found that work in a
team was fun because I was able to know and learn their character. We respect each
other well. They told me not to be afraid of making mistakes because we can learn
more from it.
The togetherness and good cooperation made us able to finish everything well.

This training program help us to discover that being involved in the

industry is never been easy as it seem. It requirs high devotion and understanding of
the feel and willingness to spend a lot of energy, time, as well as money to make
valuable.
This training program made me realize that working is something that I
must take seriously, and carry out as the well as I can do. It bring a lot of
responsibility, loyalty, and dicipline to make job running well. I believe that being
punctual person, respecting other, and eager to learn more are some keys of being
successful. And the most important thing is that we have to what we are doing.
 CHAPTER IV

Tourism activity is an activity to be a group of people whose doing tourism it self

and also using simple things that could be supported tourism activity it self. Hotel is
a place that has many activities to support tourism and accommodate and service
professionally.
Mean while after I did on the job training in the Conrad Resort Bali, I get knowledge
that very valuable because of it I fell real meaning if the job it self.
My suggestion to Conrad Bali, based on the condition of it are :
Supervisor must lead his / her employees more carefully and seriously, in
order to dicipline with high level. This is for good service
Satisfying of guest is number one in tourism businnes. To keep it,
management can think more creativities in service.
I hope the hotel team give merchandise to all trainee.