Need for the Grievances

1. Relationship between employee role and top management serious view and action in the
grievance is less which is of utmost importance.
2. Lack of relationship between the employee role and empathy and care in the grievance
process.
3. Understanding between the employee role and satisfaction of grievance redressal system
of V- Care is less
4. Employee role and time taken to resolve in grievance redressal system is not perfect and
no perfect relationship exist.
5. Their operation is labour intensive due to round the clock operation of ERC and
ambulances.
6. 90% of their manpower is made up of EMTs and pilots, who work in day and night shifts.
7. It is quite a difficult for EMTs and pilots to raise their concerns and receive a satisfactory
reply.
8. Experiencing difficulties in managing grievances of their dispersed manpower.
9. There were many employee grievances going unresolved or unattended in the initial time
of their operation.

Objectives of the Study

1. To know the employees perception of grievances redressing mechanism by analyzing
numerous aspects associated with operating atmosphere.
2. To seek out whether or not the workforce is happy with the management and
subordinates.
3. Quick identification & resolution (redress) of any technical/non-technical issue faced by
field staff which can affect the daily operations.

Methodology & Tools used

Data was collected through a self-designed questionnaire.

Profiles of respondents were reviewed to set the background for the study.

Results of the analysis are summarized on the basis of role allocated to an employee in
the organization.
 After this, the roles of EMT and Pilot were classified based on the age into five
categories.

The collected data was analysed by Factor Analysis Principal Component with Varimax
Rotation Method and one way ANOVA test are used.

Perceptions of the workers were measured in the standard scale.

Further data analysis was performed using SPSS version 21.

Rotation method explained the significant factor loadings associated with the two factors.