INSTITUT PENDIDIKAN GURU KAMPUS DATO RAZALI ISMAIL

21020 KUALA TERENGGANU, TERENGGANU DARUL IMAN

SHORT COURSE WORK

EMOTIONAL INTELLIGENCE PI 1351 P (R)

NAME : MOHAMMAD RAMSYAMJANI BIN MOHD LAZIM

I/C NO. : 930309-11-5545

MATRIX NO : 124537

UNIT : TESL 2 SEMESTER 1

LECTURER : DR. MOHD KAMAL BIN MOHD ALI

CONCEPT OF EMOTIONAL
INTELLIGENCE
Basically, Emotional Intelligence (EI) refers to the ability and skills to control,
perceive and evaluate the emotion itself. There are some arguments between the
researchers about the ability of Emotional Intelligence. Some said that, this ability can
be learned and strengthen while the others claim it is a gift and an inborn
characteristic that naturally exist in ones human being.

Peter Salovey and John D. Mayer had been the leading researchers when
they started their research due to Emotional Intelligence since 1990. They defined
Emotional Intelligence in their influential article Emotional Intelligence as, the
subset of social intelligence that involves the ability to monitor ones own and others
feelings and emotions, to discriminate among them and to use this information to
guide ones thinking and actions (1990).

Salovey and Mayer had identified four different factors of Emotional

Intelligence; the perception of emotion, the ability reason using emotion, the ability to
understand emotion and the ability to manage emotion.

1. PERCEIVING EMOTION: 2. REASONING WITH EMOTION:

The first step in understanding This step involves using emotions to
emotion is to accurately perceive promote thinking and cognitive
them. This might involves activity. Emotional help priortize
understanding non-verbal signals what we pay attention and react to;
such as body language and facial we respond emotionally to things
expressions. that garner our attention.
FOUR
BRANCHES OF
EMOTIONAL
INTELLIGENCE
4. MANAGING EMOTION:
3. UNDERSTANDING EMOTION: The ability to manage emotion is the
Perceived emotions can carry a wide key part of the Emotional
variety of meanings. If someone is Intelligence. Regulating emotions,
angry, the observer must interpret responding appropriately and
the cause of their anger and what it responding to the emotions of others
might mean. are important aspect of emotion
management.

Based on above figure, we can summarise that there are several steps on
knowing and manipulating emotional intelligence. By referring to those steps, we will
be successfully control and manage our emotion on diverse situation.
WHY IS EMOTIONAL INTELLIGENCE
IMPORTANT