Interchange Study Report

LauncestonCBDBus
InterchangeStudy
transport|community|industrial&mining|carbon&energy
Preparedfor: LauncestonCityCouncil

Clientrepresentative: NigelCoates

Date: 24September2014
Rev01
TableofContents
ExecutiveSummary..........................................................................................................................................i
1. Introduction..........................................................................................................................................1
2. StudyObjectives....................................................................................................................................1
3. TasksUndertaken..................................................................................................................................1
4. BackgroundReports..............................................................................................................................2
5. BehaviourofPeople..............................................................................................................................6
6. LauncestonRevitalisationProject.........................................................................................................7
7. TransportNetworkintheCBD..............................................................................................................7
8. ExistingBusStopsandBusServicesintheCBD....................................................................................8
8.1 StJohnStreetBusInterchangeMetroandTigerBus.............................................................8
8.2 CimitiereStreetTransitsCentreRegionalandIntraCityBusService...................................12
8.3 OtherBusStopsandFacilitiesintheCBD................................................................................12
9. InitialStakeholderConsultation..........................................................................................................13
9.1 CityPromSurvey......................................................................................................................13
9.2 BusPassengerInterviews........................................................................................................14
9.3 SummaryofStakeholderNeedsandIssues.............................................................................14
10. PublishedBusInterchangeStandards.................................................................................................16
11. LauncestonCBDBusInterchangeOptionsAssessment....................................................................17
11.1 Options.....................................................................................................................................17
11.2 MultiCriteriaAnalysis..............................................................................................................18
12. Consultationof4Options...................................................................................................................21
12.1 BusPassengerInterviews........................................................................................................22
12.2 ShopfrontConsultation............................................................................................................22
12.3 CommercialRealEstateintheCBD.........................................................................................23
12.4 CouncilsWebsite......................................................................................................................23
12.5 LauncestonCityHeartProjectplanningworkshop...............................................................25
12.6 LauncestonTransportFuturesWorkshop...............................................................................25
13. Discussion............................................................................................................................................26
14. ConclusionandRecommendation......................................................................................................33
Listoffigures
Figure1:LocationofCBDbusinterchange....................................................................................................9
Figure2:TigerBusroute..............................................................................................................................10
Figure3:LauncestonBusNetworkmap.......................................................................................................11
Listoftables
Table1:Busroutenumbers..........................................................................................................................9
Table2:Patronageboardingsandtransferboardingsforweekcommencing18May2014.....................10
Table3:Summaryofbuspassengerinterviews..........................................................................................14
Table4:Criteriaweighting..........................................................................................................................19
Table5:MCAScoreandRanking.................................................................................................................20
Table6:Optionsforconsultation................................................................................................................21
Table7:Buspassengeroptionpreferencefrombuspassengerinterviewsandshopfrontconsultation22
Table8:Resultsofsurveyquestionsfromtheshopfrontconsultationandwebsite...............................24
Table9:BenefitsofBusInterchangeOptions.............................................................................................32
pitt&sherryref:LN14151L001InterchangeStudyRep31PRev01.docx/DH/as

AppendixA CityPromSurvey
AppendixB BusStopOptions Assessed
AppendixC MultiCriteriaAssessmentResults
AppendixD BusStopOptionsforConsultation
Preparedby: . Date: 24September2014

DavidHugo
Reviewedby: . Date: 24September2014

RossMannering
Authorisedby: . Date: 24September2014

RossMannering
ReportRevisionHistory
Rev
Description Preparedby Reviewedby Authorisedby Date
No.
00 Originalissue DavidHugo DavidHugo RossMannering 22/09/2014

2014pitt&sherry
Thisdocumentisandshallremainthepropertyofpitt&sherry.Thedocumentmayonlybeusedforthepurposesfor
whichitwascommissionedandinaccordancewiththeTermsofEngagementforthecommission.Unauthoriseduse
ofthisdocumentinanyformisprohibited.

ExecutiveSummary
The businterchangeinLauncestonislocatedinfrontofshopsintheCentralBusinessDistrict.Thereis
anecdotalevidencethatantisocialbehaviouratthebusinterchangeisdetrimentaltotheprosperityof
businessesinthisarea.Businesseshaveexpressedapreferenceforthebusstopstoberelocated.
TheLauncestonCityCouncil(Council)isplanningtorevitalisethecentralbusinessdistrict(CBD)through
theLauncestonCityHeartProject.ThisprojectwillprovideanopportunitytomakechangestotheCBD
andthebusinterchangetoensurethatthefutureneedsofLauncestonanditscommunitiesaremet.
With the introduction of the City Heart Project and concerns raised about the impact of behaviour on
businessesnearthebusinterchange,Councilengagedpitt&sherrytoconductastudyintooptionsforthe
businterchangeinLauncestonandmakerecommendationsforapreferredoption.
Thestudyconsideredthefollowingobjectives:
That the location of the bus interchange should provide convenient and practical access for bus
passengerstoreachknowndestinationsintheCBD
Bus stop waiting areas have sufficient space for waiting bus passengers and should not unduly
congesttheaccesstonearbybusinesses
Theaffectsofinappropriatebehaviourshouldbeminimised.
Thestudyincludedthefollowing:
Reviewofpreviousreportsonpublictransport,behaviourintheCBDandLauncestoninthefuture
Consultationwithstakeholdersthroughavarietyofmethods
Considerationanddevelopmentofoptionsforthebusinterchange
AssessmentofbusinterchangeoptionsthroughaMultiCriteriaAssessment(MCA)
Considerationoftheinformationanddatacollected
Recommendationofapreferredoption
Seven options for the bus interchange were assessed through a MCA. In the MCA each option was
consideredandscoredagainstasetofcriteria.AkeymessagefromtheMCAconductedforthisstudyis
that the bus interchange should be centrally located. The highest scoring option for this MCA was to
leave the bus interchange in its current location. Each option considered was assumed to have new
seating,sheltersandlighting.
Fromthestudyitwasestablishedthat:
AntisocialbehaviourhasbeenoccurringintheLauncestonCBDformanyyearsanditisreportedthat
this behaviour is having a detrimental effect on businesses located near the bus interchange. Anti
social behaviour appears to be perpetrated mostly by youths in the afternoon after school has
finishedfortheday.
While waiting for buses, people sometimes lean up against shop windows, congest shop entrances
anddisplayotherformsofantisocialbehaviour.
Antisocialbehaviourhasbeeninvestigatedandreportedinthepast.Widerangingrecommendations
havebeenputforwardtoaddressthebehaviourproblems.Implementationofonerecommendation
alonewillnotsolvethebehaviourproblem.
pitt&sherryref:LN14151L001InterchangeStudyRep31PRev01.docx/DH/as i

ApublictransportsystemisessentialforprovidingaccesstodestinationsintheCBDforpeoplewho
donotuseothertransportmethods.ItisalsoavitalpartofthefuturesustainabilityofLaunceston.
AbusinterchangeinLauncestonneedstobecentrallylocatedandconnectingbusesmustbecloseby
andaccessbetweenthemnotimpeded.
Buspassengersneedsufficientspacetowaitinallweatherconditions.
RegionalbuspassengerstransfertoMetrobusesandthetwoservicesneedtobereasonablycloseto
eachother
OneoftheintentionsoftheCityHeartProjectistoimprovesafetyandamenityforpedestriansand
cyclists
Afterconsiderationofalltheinformationanddatacollecteditisrecommendedthatthebusinterchange
staywhereitisnowand,thefollowingchangesareincorporated:
Includebarrierstodivertsoundandnoise
Includebarrierstoseparatebuswaitingareasfromfootpathsandshopfronts
Providesufficientspaceforwaitingbuspassengers
Include shelters, seating and lighting that encourages people to use the bus waiting area in all
weatherconditions
Improvetheamenityoffootpathsatshopfronts
Itisalsorecommendedthatthefeasibilityoffurtherimprovementsbeinvestigatedduringdevelopment
ofthedesignandtheseinclude:
ReducingthenumberofprivatevehiclesenteringStJohnStreet
Increasingthewidthofbuswaitingareas.
pitt&sherryref:LN14151L001InterchangeStudyRep31PRev01.docx/DH/as ii

1. Introduction
ThebusinterchangeforpublictransportbusesinLauncestonislocatedinStJohnStreetandYorkStreet
in the CBD. The bus stops are located in front of retail shops. Anecdotally, the behaviour of people
waiting at bus stops is at times anti social and business owners in the vicinity of the bus stops have
expressed concern about the impact of this behaviour on their businesses. The business owners have
expressedapreferenceforthebusstopstoberelocated.
LauncestonCityCouncil(Council)isplanningtorevitalisethecentralbusinessdistrict(CBD)throughthe
LauncestonCityHeartProject(LCHP). Withtheintroductionofthisproject,andconcernsraisedabout
behaviouratbusstops,theCouncilhasengagedpitt&sherrytoundertakeastudyofbusstopsintheCBD
toensurethattheneedsofthecommunityaremet,thebestarrangementsforbusstopsareinplaceand
thattheobjectivesoftheGreaterLauncestonPlanarealsomet.Thestudyistoconsideralternativebus
stop and interchange options in the CBD, (including no changes) and make recommendations for a
preferredoption.
2. StudyObjectives
In indentifying and assessing options for the bus interchange Councils brief required the study to
considerthefollowingobjectives:
Busstopwaitingareashavesufficientareaforwaitingbuspassengersandshouldnotundulycongest
theaccesstonearbybusinesses;and
Thestudywasalsotoconsider:
ReducingthecongestionandpollutionfromheavyvehiclesintheCBD
BalancingtheneedsofpedestriansandtrafficintheCBD
To consider improved amenity for pedestrians and social needs given this is one of the underlying
objectivesoftheGLP.
Crimepreventionthroughenvironmentaldesign(CPTED)guidelines
3. TasksUndertaken
Thefollowingtaskswereundertakenduringthestudy.
InformationCollectionandReview
Readbackgroundreports
FamiliarisationofbusroutesandbusoperationsintheCBD
Reviewbuspatronagedata
VisitthebusstopsintheCBD
Consultwithstakeholdersandunderstandtheirneedsandissues

pitt&sherryref:LN14151L001InterchangeStudyRep31PRev01.docx/DH/as 1

FamiliarisationwithCouncilsCityHeartProject
InterviewbuspassengersatbusstopsintheCBD
OptionsAssessment
ReviewoptionsnominatedbyCouncilandidentifytwoadditionalfeasibleoptions
Facilitateanevaluationprocessandassessoptionsagainstasetofcriteria
Consultation
Undertakecommunityconsultationforselectedoptions.
Reporting
Presentthefindingsofthestudyinareport.
4. BackgroundReports
Backgroundreportshavebeenreviewedandtherelevantpointsaredescribedbelow.
TasmanianUrbanPassengerTransportFramework2010,TheDepartmentofStateGrowth
TheTasmanianUrbanPassengerTransportFrameworkprovidesavisionandadirectioninrelationto
Tasmaniasurbanpassengertransportsystem.
Theframeworkisfocusedonimprovingchallengesinrelationtothefollowingimplications
Climatechange
Risingtransportcosts
Integratedtransportandlanduseplanning
Relianceoncars
Improvinghealthandaccessibilityofindividualsandcommunities
Developingliveableurbancommunities
Theframeworkoutlinesactionsandanewvisiontoaddresstheabovechallenges.
Greater Launceston Metropolitan Passenger Transport Plan 2011, Department of State

Growth
BackgroundPaper
The Tasmanian Urban Passenger Transport Frameworks key initiative is to implement Metropolitan
TransportPlanstoensurethatinvestmentinpassengertransportsystemsareencouragedandsupported
bythelanduseplanningchoices.TheGreaterLauncestonareacoversLaunceston,MeanderValleyand
WestTamarCouncils.
Thisreportprovidesanoverviewofthedemographicandpopulationdata,historicandcurrentlanduse
patterns and infrastructure provision to identify current utilisation of the network and likely future
trends.Thereportalsoprovidesspecificinformationoncurrentbusdemand,tripattractorsanddefined
routes.

Metrobusandprivatebusoperators,RedlineTasmaniaandTassieLinkwereconsolidatedatTheTransit
Centrein2002.In2007,MetrorelocatedtoStJohnStreetwhileRedlineandTassieLinkremainedatthe
TransitCentre.
The Launceston passenger transport system aim is to provide services to direction trips (such as
students/commutersandnondirectedtrips(shopping,recreationandsocial).Thereportsuggests68.9%
of patronage during weekday commuter peak time is predominately students for Metro and private
services.Outsidecommuterpeakhoursadultpatronageisdominant.
ProblemIdentificationPaper
ThereisanoverrelianceonprivatecarsforeverydaytripswithinLauncestonwhichhasencouragedthe
planning of the city low density and dispersed development patterns. The key demographic
characteristicsthathelpedshapethecurrenttransportnetworksandbehavioursare:
Populationgrowthinouterurbanareas
Lowlevelsofpopulationdensity
Anageingpopulation
Areasofsocialexclusion
Lowlevelsofphysicalactivity.
Thispaperidentifiespassengertransportproblemsforactivetransportandpublictransport.Themain
problemsassociatedwithpublictransportarelistedbelow.
Negativeperceptionofpublictransportasaviablemodeofdailytrips
Someareasoftransportnotwellservicesbypublictransport
Highdemandduringpeaktimesduetostudentpatronagetravellingtoouterareas
Lowfrequencyandslowtraveltimesonpublictransport
Lackofintegrationbetweenpublic,privateandcommunityserviceproviders
Shorthoursofoperationofbusservices
Lackofstrategicdirectiononpublictransportnetworkdevelopment.
TheGreaterLauncestonPlan2014
TheGreaterLauncestonPlansetsoutastrategicframeworktoachieveLauncestonCityCouncilsvision.
Sustainable prosperity for greater Launceston will be achieved by consolidating and building
nationallyandinternationallyrecognizedstrategicadvantagesfortheregionthroughafocuson
creativity and innovation, maintaining exceptional environmental and liveability qualities and
ensuringadiverse,connectedandinclusiveregion.
TheplanidentifieskeyplanningdevelopmentandinvestmentinitiativesforLauncestonanditssurrounds
forthenext20years.Aninitiativeistoaddcommunityamenityandvaluetoestablishedpublictransport
corridors.


GetonBoardCorePassengerServicesReview2005
This review summarises outcomes from the regional seminar in Launceston held at the Inveresk tram
shedstoreviewcorepassengerservices.Thepresenttrendsandissuesidentifiedfromtheseminarthat
arerelevanttothisstudyarelistedbelow.
safety, hard stands on bus stops, improve design of pick up and drop off areas, standard of gravel
roads,attitudesofotherroadusers
Accesstobuses
Overloadingparticularlyduringpeakhours
Safetypublicitymorepublicityofschoolbussafety
The seminar also covered a review of the future directions and values of Core Passenger Services
Systems. The direction that the seminar member considered important were Sustainable funding,
meetingcommunityneeds,betterbuses,safetyandsecurity.Thehighratedvaluesthatwereconsidered
importantwereprofitability,safety,equityandsustainability.
TheGehlReportLauncestonPublicSpacesandPublicLife2011
The Gehl Report focuses on the Launceston Central Area and highlights the effects of car dominated
space and benefits for increasing alternative transport routes. Gehl Architects have also provided a
similarreportforHobartCityCouncil.Thereportrecommendsreducingtrafficvolumesandspeedsinthe
centre,improvingtheattractivenessofcyclingandwalkinglinks.
LauncestonSaferCommunityPartnershipLCCInternalReport2009
In 2009 the Launceston Safer Community Partnership (LSCP) received complaints from shop owners
located around the St John street bus stops. The complaints related to anti social behaviour,
congregations of young people after 3pm, disruptions to business and feeling unsafe around the bus
stops.
TheLSCPmadeenquiriesandfoundthat:
City Prom reported that behaviour issues at the St John Street bus stops have been occurring for
some years. Anti social behaviour included loud noise, bad language, spitting, skateboarding,
standingonseats,andcrowdingoffootpathsandshopentrances
Therewasonecaseofcriminalassaultatthenewsagentacrossfromthebusstop.
Business owners were adamant that the bus stops located outside the shops was a conflicting
function
Onlyonerealandtangibleriskresultingfromthecomplaintswasidentifiedandthatisaninjurytoa
pedestrianduetocongestiononthefootpaths
ThebusinesscommunitywantsthebusstopslocatedoutsidetheCBD.
In September 2009 Metro staff attended the bus stop on a daily basis and found that no anti social
behaviourwasobservedandthatchildrendispersedveryquicklywhiletheywerepresent.

CouncilstaffreviewedthefindingsoftheLSCPandconcludedthefollowing:
BusesarewelcomeintotheCBDastheyprovideanalternativetosustainabletransportoptions.
There were insufficient incidents reported during the winter 2009 to warrant moving bus tops to a
transitcentre.
Movingbusstopstoatransitcentrewasnotsupported
Councilstaffmadethefollowingrecommendations:
Organisesurveillanceduringtheperiodswhenantisocialbehaviourismostprevalent
Createbagzonessothatfootpathsandshopentrancesarenotcongested
Undertake further consultation with business owners and promote public transport and vibrant
retailing
Conduct surveys to establish passenger origins and destinations and determine the reasons why
passengersareheldupatthebustops
Changetimetablestoreducewaitingtimes
LCCReportonAntisocialBehaviourintheCBD3PConsultingReport,2011
ThisreportwascommissionedbyCouncilinresponsetotensionsbetweenretailersandyouthintheCBD.
The report is based on the findings of consultation between business owners and youth, and also
Government, Tasmanian Police, City Prom, youth organisations and the Chamber of Commerce. The
reportfoundthat:
Businesses and Youth were surveyed. Youth were engaged through formal approaches to high
schools.Atotalof85responseswerereceivedfrombusinessesand128responsesfromstudents.
Antisocialbehaviourhasbeenreportedbyallbusinessesinthemall,80%inotherareasandonly29%
intheQuadrantMall.
Themostcommontimeforantisocialbehaviourwas3pmto6pmonMondaytoFriday.
Themostprevalentagegroupperpetratingantisocialbehaviourwas13to18yearoldsfollowedby
19to25yearolds.
Businessownerssuggestedmovingbusstops,creatingyouthenvironmentsawayfromtheCBD.
ForbusinessownersinthevicinityofthebusstopsbetweentheBrisbaneStreetMallandYorkStreet
thebusstopswereparticularlyanissuefrom2:30pmonwards.
Youthreportedthattheytoohadwitnessedantisocialbehaviour.
Youthhadreportedfeelingunsafeattimes.
Youth come to the CBD after finishing school at Launceston College or transiting through the CBD.
YouthalsocometotheCBDtomeetwithfriendsandhangout.
Youthidentifiedoptionsforreducingtheincidenceofantisocialbehaviour:morepolicesupervision,
createmorededicatedplacesforyoungpeople,createtheirownbusstopsthattheycouldbeproud
of,music,dancecrews,ayoungpersoncafewheretheycanhangout,moreshopsandgyms
Shopperswerealsoapproachedandreiteratedtheinformationprovidedbybusinessesandyouth
UniversityresearchsuggeststhataCBDisfirstandforemostacommercialspaceandgenerallynota
placefornoncommercialactivity.TheyoungarewelcomeintheCBDbybusinesseswhentheyare
abletospendmoneyinshops.Forthosewhoarenotabletospendmoneyinshopstheoptionsare
limited.

There is an under utilisation of Civic Square and there are opportunities to create a space that is
attractivetoyouth.
Thecinemaisastrongattractionforyouth.
Policecanaskpeoplewhoarebeinganuisancetomoveonbuthavelimitationswhenanoffenceis
notbeingcommitted.
ThereportincludedstatisticsfromTasmaniaPolicebutthiswasfortheLauncestonDivisionandwas
notspecifictoaparticularareaoftheCBD.
There are few cities, shopping complexes or malls anywhere in the developed world that does not
experiencetensionsasexperiencedinLaunceston.
Identifiedthatsocialissuesaremultifacettedandwillnotbeaddressedbyasinglesolution
Social issues have been investigated in other cities around Australia and solutions have been
proposed and included actions such as; provision of community facilities and programs suitable for
youth, public education, engagement across all sectors of the community, establishing behaviour
standards.

The report identified 17 short and long term recommendations including: provide a dedicated general
purpose youth centre in central Launceston, stakeholders across the community working together and
relocatingthebusstopsfromStJohnStreet.
5. BehaviourofPeople
Anti social behaviour in the CBD hasbeen present for many years and it is reported to be perpetrated
mostly by youths after 3pm on weekdays. This is not unique to Launceston. The behaviour issue has
been investigated previously and recommendations have been put forward to solve the issue. The
recommendations put forward previously include numerous actions but generally include; engagement
with government, schools and the community, provision of youth specific facilities and changes to bus
stops.Relocationofthebusstopsalonewillnotsolvethebehaviourproblem.Thebehaviourissueshave
notyetbeenresolved.
The behaviourdisplayed byapersonissubjective andcanbeconsideredantisocialbyoneperson but

consideredacceptablebyanother.AntisocialbehaviourintheCBDhasbeenreportedtoPoliceincludes;
loudnoise,offensivelanguage,spitting,skylarkingandstandingonseats.Mostofthesebehavioursare
not considered an offense under the law. Police have in the past used the provisions of the Police
OffensesAct1935torequestyouthtomoveon.The3PConsultingreportdescribedhowPolicehave
experiencedtensionwhenaskingsomeonetomoveonwhentheyarenotcommittinganoffense.
Anecdotallyitisreportedthatantisocialbehaviourhasincreasedinrecentyears.
PolicehavestatisticsforoffensesintheLauncestonareabutthestatisticsdonotincludedataspecificto
busstopsintheCBD.
Movingbusstopswithoutaddressingothersocialissuescouldresultinmovingthebehaviourissuefrom
onesitetoanother.


6. LauncestonRevitalisationProject
TheLauncestonCityHeatProject(LCHP)isaprojecttorevitalisetheCBD.Theproject,identifiedinthe
GreaterLauncestonPlanfocusesonsevenzoneswithintheCBDincludingthreemajorareas:TheMall,
TheAvenueandCivicSquare.TheprojectwillprovideavisionforLauncestonanddefinetheroleofits
CBD well into the future. It will ensure that the heart of Launceston is an inviting place for the whole
community;onewherebusinesswantstoinvest,peoplewanttocomeandshop,meeteachotheranda
place that everyone wants to go to. The whole community has been offered a key role in the
developmentofthisprojectwithopportunitiesprovidedtocontributetoshapingtheircity'sfuturerole.
TheprojectsfocusonrenewingtheCBD,makingandimprovingspacesforpeople,improvingsafetyand
amenity for pedestrians and cyclists linking to and within the CBD improving connections to all central
and major areas will have a major impact on the improving investment, tourism, liveability and urban
designforthecity.
CouncilisplanningforimprovementstoCameronStreetandCivicSquareinthefirstinstance.
TheGreaterLauncestonPlanalsorecommendedimprovingtheamenityandvalueofthepublictransport
corridor.
7. TransportNetworkintheCBD
ThecentralpartoftheCBDincludesStJohnStreet,theAvenue,andBrisbaneStreetMall.Theseareas
havewidefootpathsanditisestimatedthatthereismorepedestriantrafficinthisareathanotherareas.
TheCBDinLauncestonhasacombinationofonewayandtwowaystreetsmadeupofagridlikenetwork.
TraffictravellingthroughtheCBDgenerallyutiliseCharlesStreet,PatersonStreet,GeorgeStreetandYork
Street.StJohnStreetandtheAvenueareintheheartoftheCBDandthesestreetsarenotnormalroutes
for travelling through the CBD. There is currently a restriction on private vehicles making a right turn
movementfromPatersonStreettoStJohnStreet.Thismovementisnotallowedonweekdaysbetween
the hours of 8am and 5:30pm. As a result St John Street and the Avenue have much lower traffic
volumes.Vehiclespeedsarealsolower.
Apart from buses and delivery vehicles, heavy vehicles generally do not travel frequently through the
CBD.
There are dedicated bicycle lanes on selected roads around the CBD but there are no dedicated cycle
lanesintheheartoftheCBD.TherearebicycleracksatvariouslocationsaroundtheCBDincludingatbus
stops.
TherearetaxiranksatvariouslocationsintheCBD.OneofthetaxiranksislocatedoutsideMyerinSt
JohnStreet.


8. ExistingBusStopsandBusServicesintheCBD
8.1 StJohnStreetBusInterchangeMetroandTigerBus
Metro
TheStJohnStreetbusinterchangeislocatedbetweenYorkStreetandPatersonStreet.Inthisareathere
are5busstopsknownasbusstopsA,B,C,EandF.BusstopGislocatedwithbusstopsEandFbut
Metronolongerusesit.Thesebusstopsservice29busroutes.BusstopsA,BandCarelocatedbetween
PatersonStreetandtheAvenueandbusstopsEandFarelocatedbetweenYorkStreetandtheAvenue.
ThereisanadditionalbusstopinYorkStreetoutsideAllgoodsandthisisknownasbusstopH.
ThefootpathsbetweenthekerbandshopfrontsatbusstopsA,B,CEandFareupto6mwide.
TheTasmanianGovernmentsMetrobusserviceusestheStJohnStreetbusinterchangeandYorkStreet
busstop.TheMetrobusesservicethesuburbsofLaunceston.
MetroprovideregularschoolbusservicesthatdeliverstudentstotheCBD.Schoolservicesoperate
duringthemorningbeforeschoolstartsandafterschoolfinishesintheafternoon.Thereisonebusfor
eachschoolthatpicksschoolchildrenupfromthebusinterchangeanddropsthemoffattheschool
duringthemorningperiod.Intheafternoonperiodtherearemorefrequentschoolbustripsfromthe
schooltothebusinterchange.
Eachbusstopisprovidedwithseatingandshelters.Theseats aremetalandthesheltershaveaglass
roof.AtbusstopsA,BandCthesheltershaveaglasswallandatbusstopsEandFtheglasswallhas
beenremoved.ThebusstopshavesecuritycameraswhichwereinstalledbyCouncilfollowingprevious
complaints of anti social behaviour but these are not in operation. There is no lighting at the shelters
apart from street lighting. This lighting is not sufficient for reading timetables or a newspaper while
waitingatthebusstop.Smokingisnotallowedwithinthebusstopareaandsignsareinplacedescribing
thisrule.
OutsidetheCottonOnshopatbusstopA,BandCthereisawallwherepeople(mainlybuspassengers)
congregatebehind.Thewallispartofthebuildingfacade.Theareabehindthewallispartlyoutofview
ofmostpassingpedestrians.Theareadoeshoweverprovideshelterininclementweather.Nexttothis
site,thereisalsoalaneconnectingStJohnStreetwiththeCentrewayArcade.Otherthanthewalland
thelanetheremainderofthebusstopishighlyvisibleinabusystreet.
AtbusstopsEandFthereistheTatlerArcadeandthisisanareawherepeopleareabletocongregate
andsmokingisallowed.TatlerArcadeispartlyoutofviewofpeopleinStJohnStreet.Apartfromthis,
remainderofthebusstopishighlyvisibleinabusystreet.
ThelocationofMetrobusstopsintheCBDandbusroutenumbersisshowninFigure1.Fromthemapit
canbeseenthatthebusstopsarelocatedwithinwalkingdistanceofeachotherenablingpassengersto
convenientlywalkfromonebusstoptotheother.

BusstopsattheinterchangeareassociatedwiththeregularbusroutesoutlinedinTable1.
Busstop Busroutenumber Suburbs
A 48,58,66,76&78 KingsMeadows,Youngtown,Prospect,BlackstoneHeights,Hadspen
B 60,64,70&74 Summerhill&Prospect
C 40&50 Norwood,YoungtownandKingsmeadows
D Tigerbus City
E 2,6,7&10 Invermay,Mowbray,University,Mayfield,Alanvale,&Rocherlea
F 20, 25, 28, 30, 32, Ravenswood, Mowbray, Invermay, Newstead, Norwood, Waverley,
35,38,45&55 Ravenswood&Punchbowl
H 80,90&95 TrevallynandRiverside
Table1:Busroutenumbers
AmapofLauncestonMetrobusnetworkisprovidedinFigure1.

Figure1:LocationofCBDbusinterchange
TigerBusCityandCommuterBusService
The Council owned Tiger bus uses a bus stop in St John Street opposite St Andrews Church (between
Paterson and Cameron Street). This is known as bus stop D. The Tiger bus provides transport for the
publicandtouriststokeydestinationsinandaroundtheCBD.Italsoprovidestransportforcommuters
whoparkattheInvereskcarparks.TheTigerbusroutesareshowninFigure2.

Figure2:TigerBusroute
MetroPassengerData
Metroprovidedinformationonthenumberofpassengersboardingateachterminalandthenumberof
passengers that transfer from one bus to another at the bus interchange (transfer boardings). Table 2
indicates the number of boardings and transfer boardings for week commencing 18 May 2014. Metro
advisedthattherewillbeanaverageof10,000to11,000boardinginaweek.
Patronage
Terminals/Bus
Stops AllBoardings TransferBoardings %ofTransfer NonTransfer
Only BoardingsOnly Boardings
StopA: 692 91 13.15 601

StopB: 1389 252 18.14 1137
StopC: 2364 511 21.62 1853
StopE: 3676 723 19.67 2953
StopF: 1406 274 19.49 1132
StopH: 864 116 13.43 748
Terminus(TigerBus) 548
Total 10939 1967 17.98 8972
Table2:Patronageboardingsandtransferboardingsforweekcommencing18May2014

As can be seen from Table 2 the total number of boardings at the interchange is 10,939 and
approximately 18% (1,967 transfer boardings only) of all boardings are transferring to another bus and
utilisingtheinterchange.
Figure3:LauncestonBusNetworkmap

8.2 CimitiereStreetTransitsCentreRegionalandIntraCityBusService
The Transit Centre is located in Cimitiere Street opposite the Council and Police buildings. The Transit
Centre is privately owned. The Transit Centre is used by regional bus operators Redline coaches and
TassieLink.Theseoperatorspayrentforthetransitfacilities.
TheTransitCentrefeaturesinclude:
Fivebusbays(forwardinreverseout)andonedrivethroughbay
Anindoorticketcounterandwaitingarea
Accesstopublictoilets
TassieLinkbusroutesservicethefollowingareas:
Perth,Cressy,EvandaleandLongford
Scottsdale,Bridportandthenortheast(operatedbySaintyBusService)
StHelens,BichenoandtheFingalValley(operatedbyCallowsBusService)
DevonportandHobartviaLaunceston.
RedlinecoachesalsooperateabusservicebetweenHobart,LauncestonandSmithton,andalsofromthe
DeloraineareatoLauncestononschooldays.
Metrohaveaccesstoabusbaybuttheynolongeruseit.
8.3 OtherBusStopsandFacilitiesintheCBD
LauncestonCollege
Metro and some regional bus services deliver and collect school children from bus stops in Brisbane
StreetoutsideLauncestonCollege.
BrisbaneStreetoutsideTargetWestTamarandEastTamarBusServices
TheWestTamarareaisservicedbytheManionbusserviceandtheEastTamarareaisservicedbytheLee
busservice.BothofthesebusservicesdropoffandcollectpassengersfrombusstopsoutsideTargetin
BrisbaneStreet.
BusLaybyinPatersonStreet,PrincesSquare,CameronStreet
Metro have bus laybys around the city and they are used by buses for waiting before moving to the
designatedbusstopsattheinterchange.Thisreducescongestionandqueuingatthebuseinterchange.
BuslaybysarelocatedinPatersonStreet,CameronStreetandatthePrincessquare.

9. InitialStakeholderConsultation
InJune2014ameetingwasheldwithrepresentativesfromtheLauncestonCityCouncil,MetroandCity
Prom. At the meeting each stakeholder provided information on the issues and needs that were
importanttothem.CityPromdescribedtheresultsofthesurveyitconductedinFebruary2014.Council
alsodescribeditsplansfortherevitalizationoftheCBD:theLauncestonCityHeartProject.Followingthe
meeting the bus stops in the CBD were inspected and the issues around the businesses and bus stops
were discussed. A separate meeting was held with the Tasmanian Bus Association. Later in June bus
passengerswaitingatbusstopswereinterviewedandaskedquestionsaboutbusstoplocations.From
thesemeetings,thesitevisitandinterviewsagreaterunderstandingwasgainedofthecurrentneedsand
issuesinandaroundtheCBDbusinterchange.
9.1 CityPromSurvey
CityPromisanorganisationthatpromotesthecentralbusinessdistrictinLauncestonandrepresentsthe
interests of businesses. In February 2014 City Prom surveyed 73 businesses in St John Street between
Paterson and Elizabeth streets. The businesses were asked 8 questions and the responses are
summarisedbelow:
58%believedthebusstopshadanimpactontheirbusinessand37%thoughtitwasanegativeimpact
while32%thoughtitwasbothpositiveandnegative
79% supported relocating bus stops to an alternative area with 73% supporting moving it to the
TransitCentre
78% thought the relocation would not impact on their business and 77% thought the relocation
wouldnotimpactonthecity
75%didnotsupportupgradingtheexistingbusstops
Suggestionswereputforwardforalternativelocationsforthebusinterchangeandthisincluded:
PrincesSquare
ElizabethStreet
StJohnStreetneartheChurchandlibrary
Othercommentsincluded:
Relocateafternoonschoolbusstops
ProvideashuttlebusbetweentheTransitCentreandtheCBDtoassistwithelderlyandpeoplewith
disabilities
ConsidermovingthebusstopsoutsidetheFactorieshop(busstopsEandF)
Increasethepresenceofpolice
Replacebusstopswithcarparkingandparkingmeters
Busescreatenoiseandpollutioninthecity
AcopyofthesurveyresultsareattachedatAppendixA.

9.2 BusPassengerInterviews
pitt&sherry conducted a short interview with 43 bus passengers at the CBD bus interchange on three
separateoccasionsinJune2014.Theseparateoccasionsincludedamorning,middleofthedayandafter
school.QuestionsthatwereaskedduringtheinterviewandresponsesaresummarisedinTable3.
Question Response
Wheredoyoutravelfromandto?
Most passengers were travelling from suburbs

tothecity.

9passengerstransferredfromonebusrouteto
Doyouuseconnectingbuses? another
2 passengers transferred from a regional
servicetotheMetroservice

ArethebusstopsinStJohnStreetataconvenient
42 people thought the bus stops were
location?
convenient

Whatdoyoulikeanddontlikeaboutbusstops
Likes:bustimetablefrequency,locationofbus

stops,smokingisbanned,shelters
Dontlikes:congestionatpeakhour,agedbus
stopareas,behaviour,seatingandshelters.
Whatdoyouthinkaboutmovingthebusstopsto
13 people prefer the bus stops to be centrally
anotherlocationintheCBD?
located

13peoplepreferthereisnochange
2 people think the transit centre is a good
choice
6dontmindchange
What do you think about comfort, seating,
13 people complained about the standard of
lightingandshelteratthebusstops?
seating,shelters,lightingandsmoking.

Doyoufeelsafeatthebusstops?
Only1personfeltunsafeduringthedayand5

peoplefeltunsafeinthedark
Haveyounoticedinappropriatebehaviour?
13peoplehadnoticedinappropriatebehaviour

Table3:Summaryofbuspassengerinterviews
9.3 SummaryofStakeholderNeedsandIssues
Therelevantinformationlearnedfromtheinitialstakeholderconsultationissummarisedbelow:
Behaviour
Theantisocialbehaviourissuesarenotarecentoccurrence,ithasbeenoccurringformanyyears
Most behavioural issues are predominantly related to school aged children in the afternoon and
sometimesrelatedtootheryoungpeoplenotatschool
MostbehaviourissuesoccuratbusstopsEandF(betweenYorkStreetandtheBrisbaneStMall)

PeoplecongregateinTatlerArcadeatbusstopEandF
Peoplecongregateandsmokebehindthebuildingfacade(directlyoutsideCottonOn)atbusstopsA,
BandC.
Businesses
There are 5 vacant shops between York Street and Tatler Arcade. One of the vacancies is on the
oppositesideoftheroadtothebusstops.
There are 3 vacant shops between Paterson Street and the Brisbane Street Mall. One of the
vacanciesisontheoppositesideoftheroadtothebusstops.
CityPromadvisesthatbusinessespreferforbusstopstobemoved.
Businessesreportthatinappropriatebehaviourissometimesdirectedatstaff
Customersarelesslikelytovisitashop,particularlyafter3pm,duetobehaviourandcongestionon
footpathsoutsideshops.Thebehaviourisoffensivetosomeanditmakessomepeoplefeelunsafe.
BusWaitingAreas
While there is seating at bus stops, people waiting for buses lean up against shop windows,
sometimes with the sole of their shoe against the window. In busy periods people waiting on the
footpathcreatescongestion.
AtbusstopsA,BandCthereareglassbacksonthesheltersandatbusstopsEandFtheglassbacks
havebeenremoved.Theshelterswithglassbacksprovideincreasedsecurityforwaitingpassengers
comparedtotheshelterswhichareopentothefootpathbehind.
Peoplewaitingforbusesusetheseatingbutmanypeoplealsostandonthefootpathinfrontofshops
andduringbusyperiodsthefootpathsbecomecongested.Sometimesshopentrancesareblockedby
buspassengers.ThereisspaceatbusstopGthatisunderutilised.
Thesheltersdonotprovideshadeinthesummer.
Waterpondsonthefootpathundertheshelterswhenitrains.
BusOperations
Some shop owners have reported to City Prom that diesel fumes from buses sometimes waft into
shops.
Some shop owners have reported to City Prom that the noise from buses engines and exhaust are
loudandanuisance.
Whenbusesarewaitingatbusstopsformorethan5minutestheyarerequiredtoturntheengine
off.
RegionalBusOperations
WhenMetrobusdriverswereonstrikethenumberofpassengerscatchingtheregionalbusservice
was reported to have reduced by an estimated 20%. This is anecdotal evidence of the number of
regionalbuspassengerstransferringtotheMetroservice.
RegionalbusservicesneedtobereasonablyclosetotheMetroservice.
TheneedsofregionalbuspassengersisdifferenttoMetropassengers.Regionalpassengersneeda
ticketcounter,seatingandsufficientroomandareatostoreluggage.

DuetothecostofrentingbaysspaceattheTransitCentre,busoperatorsareconsideringalternative
locations.
Metrobusoperations
FeedbackfromMetrocustomersisthatthecurrentlocationforbusstopsintheCBDissatisfactory
andthatrelocationtotheTransitcentreisnotpreferred.
TheslightuphillgradeoutsidetheTownHallistoosteepforsomeelderlypassengerstowalk.
PassengerNeeds
Buspassengerspreferforthebusinterchangetobecentrallylocated.
Buspassengerspreferforthebusstopstowithinashortdistancetoenableeasyandquicktransferto
connectingbuses.
Buspassengersexpressedadesirefortheseating,shelterandfacilitiestobeupgraded.
Lightingisinadequateandrequiresupgrading.
10. PublishedBusInterchangeStandards
There are no specific Australian Standards which outline requirements for bus interchanges. However,
thereareseveralthatareapplicablesuchasAS1428.4DesignforAccessandMobilityTactileindicators
whichareapplicabletoelementswhichwouldnormallybeassociatedwithbusstopinfrastructure.There
arenospecificAustroadsGuidelinesthatrelatetothedesignofbusstopsorbusinfrastructure.
The most useful guidelines for the design of bus stops and interchanges are those which have been
developed by organisations responsible for managing public transport and associated facilities.
Documentswhichprovideusefulguidanceinclude:
TransLinkTransitAuthority,PublicTransportInfrastructureManual
DepartmentofTransportVictoria,PublicTransportGuidelinesforLandUseandDevelopment
PublicTransportAuthorityofWesternAustralia,PublicTransportBusStopSiteLayoutGuidelines
NSWGovernment,StateTransportInfrastructureGuide.
Thedocumentsallcontainusefulinformationregardingthedesignofbusstopandinterchangefacilities
sothattheyoperateefficientlyandprovideanenvironmentwhichencouragesbuspatronage.
TherearevariouspublicationsforCrimePreventionthroughEnvironmental Design.Thesepublications
provide guidance for urban design that reduces the likelihood of crime and creates safe places in our
communities.Theseareparticularlyrelevantforbusinterchanges.


11. LauncestonCBDBusInterchangeOptionsAssessment
11.1 Options
The Launceston City Council nominated five bus interchange options to be considered in this study.
Followingtheinitialconsultationwithstakeholdersandsiteinspectionsfurtheroptionswereconsidered
andfromtheseanadditional2optionswereputforwardforfurtherassessment.Sevenoptionswereto
beconsideredandtheseincluded:
Option1
The bus stops and interchange will stay at the current location in St John Street. While the kerbs and
footpathswillstaythesamethebusstopswillberenewedandimproved.
Option2
The bus stops and interchange will be relocated to the Transit Centre in Cimitiere Street. The site will
needtoberedevelopedtoaccommodateallthebusstopsandassociatedfacilities.
Option3
The bus stops and interchange will stay in St John Street between York and Paterson Street. St John
Streetwillbecomeaonewaystreet.Theroadwidthwillbenarrower,thefootpathswillbewiderand
newandimprovedbusstopsfacilitieswillbelocatedfurtherawayfromshopfronts.
Option4
The bus stops will remain in St John Street and the bus routes will terminate at a new interchange
elsewhere in the CBD. The site for the interchange has not been identified. The bus stops will be
renewedandimproved.
Option5
BusstopsEandF(betweenYorkandBrisbaneStreet)willberelocatedtoanewsiteinStJohnStreetat
thePrincesSquare.AllotherbusstopsinStJohnStreetwillstayinthesamelocation.Thebusstopswill
berenewedandimproved.
Option6
Bus stops E and F (between York and Brisbane Street) will be relocated outside the church in St John
StreetbetweenCameronStreetandPatersonStreet.InthissectionofStJohnStreettheparkingbays
willberemoved,thefootpathwillbemadewiderandthejunctionwithCameronStreetwillneedtobe
modified. The Tiger bus stop opposite the church will be relocated to Bus stops A, B and C (between
PatersonStreetandBrisbaneStreet).Thebusstopswillberenewedandimproved.
Option7
PatersonStreetbetweenCharlesStreetandBrisbaneStreetwillbechangedtotwowaytrafficandallthe
busstopsinStJohnStreetwillberelocatedtothenewtwowaysectionofPatersonStreet.Allbusstops
willbenewandimproved.
PlansforeachoftheseoptionsareincludedatAppendixB.

11.2 MultiCriteriaAnalysis
InAugust2014representativesfromLauncestonCityCouncil,CityProm,theTasmanianBusAssociation,
Metroandpitt&sherryparticipatedinMultiCriteriaAssessment(MCA)workshopfortheLauncestonbus
interchange project. Representatives from the Department of State Growth were invited to the
workshopbutwereunabletoattend.
AMCAisananalyticaldecisiontoolusedtoevaluateoptionsagainstasetofagreedcriteria.Duringthe
MCAoptionsarescoredbetween1and5againsteachofthe criteria.Ascoreof1wouldindicatethe
optiondoesnotmeetthecriteriaatallandascoreof5indicatestheoptionfullymeetsthecriteria.Each
criteria is weighted differently to reflect the importance of that criteria to the overall desired project
outcomes. The option with the highest score at the end of the MCA is the option that fulfils all the
criteriathemost.
The purpose of the MCA workshop was to determine the preferred option for the location of the bus
interchange.TheMCAassessmentwasundertakeninaccordancewiththemethodologyoutlinedinthe
AustroadsGuidetoProjectEvaluation.
At commencement of the workshop the assessment criteria, scoring and weighting was discussed and
adjustedamongsttheworkshopparticipants.Theadjustmentsweremadetoreflecttheimportanceof
specificcriteriatothegroup.Thecriteria,scoringandweightingisshowninTable4.

Criteria
Theme Global
Internal
Theme Weighting Criteria Weighting
Weighting
(%) (%)
(%)
Influenceonsocial
30 9
behaviourandsafety
Convenienceofaccessto
30 9
destinationsintheCBD
Availabilityoffacilities
Social 30
closetobusstops(coffee, 30 9
toilets,etc)
Qualityoffacilities
10 3
seating,shelters,toilets
SUBTOTAL 100 30
Pollution
50 5
improvement/reduction
Environmental 10 Noise
50 5
improvement/reduction
SUBTOTAL 100 10
Implementationcost 30 9
Economic 30 Operatingcosts 70 21
SUBTOTAL 100 30
Proximitybetweenservice
connections(including 25 8
TassielinkandTiger)
TransportEfficiency
25 8
impacts
Easeofimplementation 25 8
Transport 30
Abilitytoprovide
adequatewaitingspace
forbuspatrons,efficient
25 8
thoroughfarefor
pedestriansandadequate
widthforbuses
TOTAL 100 100 30*
*Forthepurposeofpresentingthistableweightingshavebeenrounded.
Table4:Criteriaweighting
DuringtheMCAitwasdecidedthatOption4wouldnotbeassessedbecausebuseswouldstillneedto
travel through the CBD to drop and collect passengers and provision of the interchange outside of the
CBDwouldthenrequireashuttlebusandthiswillincreasetraveltimes,increaseoperationalcostsand
inconveniencebuspassengers.

ThescoreandrankingforeachoftheoptionsattheendoftheMCAispresentedinTable5.
Option Description Social Environmental Economic Transport Score Ranking

Option1 Busstopsstaywheretheyarewithnew 21.6 2 26 19.5 69 1
shelters,seatsandlighting.

Option6 BusstopsEandFarerelocatedto 24 4 18 21 67 2
outsideStAndrewsChurch.

Option3 BusstopsstayinStJohnsStreet, 24 2 12 19.5 58 3
changestreettoonewayandmove
busstopsclosertothemiddleofthe
road.

Option7 RelocatebusinterchangetoPaterson 25.8 2 14 13.5 56 4
Streetandchangeittotwowaytraffic

Option2 RelocatebusinterchangetotheTransit 21 8 6 18 53 5
Centre

Option5 RelocatebusstopsEandFtoanewsite 11.4 4 18 18 51 6
inStJohnStreetatPrincesSquare

Option4 Provideanewinterchangeoutsideof Notassessed 7
theCBD.
Table5:MCAScoreandRanking

ThedetailedresultsoftheMCAareprovidedinAppendixC.Option1wasrankedthehighest.
Keypointsfromtheassessmentare:
Option 1 did not score the highest in all individual categories but scored strongly in all individual
categories,exceptenvironmental.
Thetopfourrankedoptionsarealloptionswherethebusinterchangeiscentrallylocated.
Options3,6and7scoredthehighestforthesocialcriteriabecausetheyhavethehighestpotentialto
improvebehaviour,provideconvenientaccessforpassengersandareclosetofacilities.
Option 2 scored the highest for the environmental criteria because relocating buses to the transit
centrewouldhavethehighestpotentialtoreducenoiseanddieselpollutionintheCBD.
Option1scoredthehighestbecauseitwillbethecheapesttoimplementandhavethelowestimpact
onongoingoperatingcosts.
Alloptions,exceptoption7scoredwellinthetransportcriteria.Option7didnotscorewellbecause
itwillbeasignificantundertakingtochangePatersonStreettotwowayanditwillhavewidertraffic
impacts.
TheresultsoftheMCAcouldbeusedtoguidefurtherdevelopmentofoptionsanditisconsideredthata
centrallylocatedbusinterchangewilllikelyprovideagoodoutcomeinthecriteriaused.
12. Consultationof4Options
Councildecidedtotakethetop4rankingoptionstopublicconsultation.Theseare:
Option Description
1 Bus stops stay where they are. New shelters, seats and
lighting
6 BusstopsE&FmovetoStAndrewsChurch
3 BusstopsE&FmovetostopsA,B&C
7 AllbusstopsinStJohnStmovetoPatersonStreet
Table6:Optionsforconsultation
Consultationincludedthefollowingmethods:
Buspassengerinterviews
Shopfrontconsultation
ProvisionofinformationonCouncilswebsite:www.yourvoiceyourlaunceston.com.au
DiscussionsattheLauncestonCityHearProjectplanningworkshopheldinAugust2014.
DiscussionsandsurveysattheTransportFuturesforumheldinAugust2014.
PlansoftheoptionstakentopublicconsultationareattachedatAppendixD.


12.1 BusPassengerInterviews
Interviewswithbuspassengerswereconductedon:
Thursday7August2014between9and10am
Friday8August2014between12noonand1pm
Tuesday12August2014between3and4pm
Thetotalnumberofpeopleinterviewedwas50.
BuspassengerswereapproachedatthebusstopsinStJohnStreet.Thefouroptionsweredescribedto
passengers.Schematicplanswereonhandtoassistdescribingtheoptionsasrequired.Passengerswere
askedwhichoptionwastheirpreference.
PreferenceforthefouroptionsisshowninTable7.
Somegeneralcommentsreceivedduringtheinterviewsincluded:
Needpolicetocontrolbehaviour
Provideglassbacksonshelterspeoplewillleanagainsttheseinsteadofshopswindows
Needmoreseats
12.2 ShopfrontConsultation
On13August2014ashopinStJohnStreetdirectlybehindbusstopsEandFwasusedforconsultation
withthepublic.Theconsultationwasheldbetween2and5pm.Theopportunitytohaveinputintothe
consultation was advertised in the local media. Inside the shop there were displays of the four bus
interchangeoptions.Representativesfrompitt&sherryandCouncilwerepresenttodescribetheoptions
and answer questions. The public were asked which option was their preference and to fill in a short
survey.Thepreferenceforthefouroptionsfrombuspassengerinterviewsandshopfrontconsultationis
showninTable7andtheresultsofthesurveyareshowninTable8.
Approximately100peoplecameintotheshoptoviewtheoptions.
Numberofpeople
Option Description choosingtheoptionas
theirpreference
1 Bus stops stay where they are. New shelters, 59

seatsandlighting.
6 BusstopsE&FmovetoStAndrewsChurch 12
3 BusstopsE&FmovetostopsA,B&C. 5
7 All bus stops in St John St move to Paterson 21
Street
Table7:Buspassengeroptionpreferencefrombuspassengerinterviewsandshopfrontconsultation

Commentsreceivedaresummarisedbelow:
Option6RelocatebusstopsEandFtooutsideStAndrewsChurch
Connectingpassengerswillhavetocrossthelightstogetbetweenthetwobusstopareas.Thelights
couldcausedelays,orpeoplecrossagainstthelightsbecausetheyarelateforabus.
Option3relocatebustopsEandFtobusstopsA,BandC.
CreatecongestionatbusstopsA,BandC
Morepeoplecongregatinginonearea
Option7RelocateallbusstopstoPatersonStreet
Notlocatednearshops
Needtochangethestreettotwowayandthishaswiderimplications
Needtochangebusroutes
12.3 CommercialRealEstateintheCBD
AttheshopfrontconsultationaCommercialPropertyConsultantprovidedusefulinformationonanother
aspectoftheimpactthatthelocationofbusstopsarehavingoncommercialpropertiesintheCBD.The
Consultant has also provided a written submission to Council. A summary of the comments are as
follows:
TheBrisbaneStreetMallhasinthepastandcontinuestobethefirstchoiceforprospectivetenants
TheAvenue(inBrisbaneStreet)ishistoricallythesecondchoiceforprospectivetenants.Thewestern
endismorepopularbecauseitisclosertotheMall.Thewesternendcurrentlyhasvacantshops.
St John Street between York and Paterson Street was historically the third choice for prospective
tenants.StJohnStreetiscurrentlyexperiencingahighlevelofvacantshopsandtenantsarechoosing
torelocateduetoantisocialbehaviouratbusstops.Theaskingrentforshopsinthisareainsome
casesisthesameasthatwhichwasbeingaskedforin2004.
Charles Street between York and Paterson Street was historically the fourth choice for prospective
tenants. The street is gaining in popularity and rental prices are rising. There are no bus stops in
CharlesStreet.
The vacancies currently being experienced in St John Street is attributed to people congregating at
busstopswhilewaitingtocatchbuses.
12.4 CouncilsWebsite
OnCouncilswebsitewww.yourvoiceyourlaunceston.com.auplansandinformationfortheoptionswere
presented. The web site included on line surveys, forums and online maps where comments can be
pinnedontotheonlinemap.Approximately100peopleviewedtheinformationonthewebsite.


TheresultsofthesurveyfromtheshopfrontconsultationandfromthewebsiteareshownatTable8.
Yes No Howfarwouldyouwalktoabusstop?
Morethan3
Doyoucatchabus? 75 85 1Block 23Blocks Blocks
35 16 3
Yes No
Isitimportantthat
yourtripstartsand
finishesintheCBD? 15 3
Yes No Howoften?
Haveyou
experiencedbad
behaviouratthe
stop? 77 72 Weekly Monthly Sometimes
25 6 39
Yes No Doyousupportthiscomment?
Doyouthinkbus
stopsaddvibrancyto Strongly Somewhat
thecity? 101 48 supportthis supportthis Neutral
51 34 14
Table8:Resultsofsurveyquestionsfromtheshopfrontconsultationandwebsite
Sixpeoplemadecommentsontheforumandthekeypointsraisedintheonlineforuminclude:
Onepersonpreferredoption1becauseitiscentral.
One person preferred option 1 and thought that option 7 would detract from the potential of this
areaforfuturedevelopment,andtenantsinStJohnStreetshouldhavebeenawareoftheissues
Onepersonpreferredoption7becauseitisunderutilisedbutstillclosetoBrisbaneStreet
Bus stops should be located in a moderately busy place for safety in numbers, and not in a quiet
Street(PatersonStreet)
IfPatersonStreetischosencyclelanesshouldbeincluded
MovingbusstopsfurtherawayfromtheCBDmakesitespeciallyhardforpeoplewithdisabilities.
Elevencommentswerepinnedontotheonlinemapandthekeypointsincluded:
3commentsweresupportiveofmovingbusstopstoPatersonStreet
2commentsraisedconcernsaboutmovingthebusstoptoPatersonStreet
1commentwassupportiveofnorthboundbusesleavingfromtheStAndrewsChurchbusstopbut
raisedconcernabouttheeastboundbusroutesleavingfromthisstop
2commentsweresupportiveofretainingbusstopsinStJohnStreetandmovingthestopstowards
thecentreofthestreetormakingabusmall
3commentsweresupportiveofmovingbusstopsoutoftheCBD.

12.5 LauncestonCityHeartProjectCommunityConsultationWorkshop
InAugust2014Councilandinvitedkeystakeholdersparticipatedinacommunityconsultationworkshop
fortheCityHeartProject.WhiletheworkshopwasprimarilyaimedattheCityHeartProject,thefourbus
stop options were also discussed. The comments and opinions of participants were recorded and are
summarisedbelow:
Commentsmadespecificallyaboutthefourbusstopsoptionsincluded:
3commentsaresupportiveofthebusinterchangestayingthesameoption1
1commentissupportiveofthebusinterchangebeingmovedtobusstopsA,BandCoption3
4commentsaresupportiveofmovingthebusinterchangetoPatersonStreetoption7

Twelvecommentsweremadespecificallyaboutotherbusinterchangeoptionsandtheseincluded:
BuildingabusinterchangeatthecarparkbehindMyerandBirchalls
RemovingbusesoutoftheCBD
MovethebusinterchangetotheKingsway
Provideanoffstreetbusinterchange

Threecommentswerereceivedspecificallyaboutbehaviourandtheseincluded:
Movingthebusinterchangewillmovethebehaviourproblemfromonesitetoanother
Busmallsattractloiteringpeople

Threecommentswerereceivedregardingoperationalaspectsofbusstopsandtheseincluded:
ThebusstopsEandFaredirty
Busstopsshouldhaveelectronicdisplaysadvertisingthetimetables
Threecommentswerereceivedregardingthesafetyandamenityofbusinterchangesandtheseincluded:
BusstopsatStAndrewsChurchwillimpactonitsamenity
Safetyofcyclistshastobeconsidered
Busstopsshouldberelocatedduetoairandnoisepollution

Threecommentswerereceivedregardingthedesignofbusstopsandincluded:
Provideglassbackstotheshelters
Improvelightingandsecurity

OnecommentwasreceivedandsuggestedopeningaMcDonaldsRestaurantatTatlerArcade.
12.6 LauncestonTransportFuturesWorkshop
InAugust2014CouncilheldaworkshopforthefutureoftransportinLaunceston.Theworkshopcovered
arangeoftransporttopicsandincludeddiscussiononthebusinterchangeintheCBD.Theopinionsof
workshopparticipantswererecordedinthreekeyareas.


Thecommentsreceivedaresummarisedasfollows:
IsitimportantthatsuburbanbusesstartandfinishintheCBD?
Yes,stronglysupportedbytheworkshop
Yes,forthebenefitoftheelderly,peoplewithchildrenandpeoplewithdisabilities
MovingbusinterchangeoutoftheCBDwillincreasebehaviourissues
HaveyouexperiencedbadbehaviourattheCBDbusstops?
Yes,supportedbymostparticipants
TheobservedbehaviourisnoworsethanthatobservedatCivicSquare
Theperceptionofwhatisbadbehaviourvaried
Doyouthinkbusstopsaddvibrancytothecity?
Yes,stronglysupported
WideningthefootpathinStJohnStreettoallowcafeseatingonthefootpathissupported
13. Discussion
CityHeartProject
TheGreaterLauncestonplanidentifiedarangeofinitiativesforLauncestonanditssurrounds.Twoofthe
initiativesaretoimprovetheamenityandvalueofthepublictransportcorridorandrevitalisationofthe
CBDTheCityHeartProject.TheCityHeartProjectisinitsplanningstagesandwillaimtorenewthe
CBD, provide a place where everyone wants to go, provide improved spaces for people, and improved
safety and amenity for pedestrians and cyclists. This project will provide an excellent opportunity to
implementchangestothebusinterchange(whetherthatismajororminor)whichcansatisfytheneeds
of the community for many years to come. It is also an opportunity to ensure the design of the bus
interchangeisincorporatedintothethinkinganddesignoftheCityHeartProject.
Behaviour
AntisocialbehaviourinLauncestonhasbeenpresentformanyyearsandithasbeensuggestedthatithas
become worse in recent years. Anti social behaviour is reported to be perpetrated mostly by youth
particularly after 3pm on weekdays. It should be noted that it has also been reported that anti social
behaviourisperpetratedbyaminorityandisnotperpetratedbyallyouthsintheCBD.
ThereisasignificantnumberofyouthenteringtheCBDfromLauncestonCollegeandlocalhighschools.
ThereisasmallernumberofyouthenteringtheCBDwhodonotattendschool.YouthcomeintotheCBD
totravelhomefromschoolonbuses,tomeetwithfriends,tohangout,andalsoforshopping.TheCBD
provideslessopportunityforentertainmentandengagementforyouthwhosepurposetoentertheCBD
isforhangingoutonly.
Antisocialbehaviourcanbeoffensivetoonepersonandnotforanother.Policecanusepowerstoask
peopletomoveonbuttheyarelimitedwhenthethereisnooffencebeingcommitted.
The behaviour of people in the CBD has been the subject of previous reports and numerous
recommendationshavebeenputforwardtosolvetheproblem.ItisconsideredthatrevitalisingtheCBD
throughtheCityHeartProjectandmakingchangestothebusinterchange,whetheritbeminorormajor,
willbeonlyonestepinmanyrequiredtoaddressthebehaviourissue.

Businesses
Some of the factors that contribute to the success and prosperity of businesses is that customers can
enter the shop unimpeded and enjoy the experience, the shop can display its wares and the shop
providesapleasantplaceforcustomerstoshop.BusinessownersandCityPromhaveraisedconcerns
thatantisocialbehaviourandthebusstopsareimpactingonthefactorsthatcontributetothesuccess
andprosperityoftheirshops.Themajorissuesthathavebeenraisedinclude:
Customersarelesslikelytovisitashop,particularlyafter3pm,duetobehaviourandcongestionon
footpathsoutsideshops.Thebehaviourisoffensivetosomeanditmakessomepeoplefeelunsafe.
Buspassengerswaitingonbusstopscongestthefootpathsandentrancestoshops
Busesarenoisyandemitdieselfumeswhichmakeitunpleasantinsideashop
Therearecurrentlyvacantshopsanddecliningrentsinthevicinityofthebusstops.Thisisreportedby
anexperiencedCommercialPropertyConsultanttobecausedbybusoperationsandantisocialbehaviour
atbusstops.
Mostoftheissuesraisedbybusinessescanbeaddressedbymovingthebusstopselsewhere.Thisdoes
howeverhavethepotentialtomovetheproblemfromonesitetoanother.Ifwiderrangingactionsfor
addressingbehaviouralissuesarenotimplemented,thenmovingthebusstopsisunlikelytochangethe
antisocialbehaviourexperiencedinthewiderCBDarea.
Movingbusstopstonewsiteswillrequirepublicsafetytobeconsideredespeciallywherethenumberof
pedestrians passing by is less. Moving bus stops to a site with fewer pedestrians could introduce new
challenges.
Other measures could be implemented to reduce the affects of the concerns raised by businesses and
CityProm.Thesecouldinclude:
ImplementwiderrangingactionsforsolvingthebehaviourissuesintheCBD
Increasing the separation between shop fronts and bus waiting areas. This could be achieved by
movingthebusbayandwaitingareaclosertothecentreoftheroad.
Providebarrierstoseparatebuswaitingareasfromfootpaths.Thiscouldbeachievedwithglasswalls
orothersuitablematerials.
Improvetheamenityofbuswaitingareastoattractpeopletothewaitingarearatherthanwaitingon
thefootpathinfrontofshops.Thiscouldbeachievedwithimprovedseating,shelterscastingshade
andlandscaping.
Improvetheamenityandvibrancyoffootpathsoutsideshops
Encourageyouthorientedshopstothebusstopsareas
Reducetheaffectsofnoiseanddieselfumepollutionbyinstallingbarriersthatdirectnoiseandfumes
abovetheawningoverthefootpathandawayfromshops
PublicTransport
SomepreviousreportssuggestthatinLaunceston:
Thereisanoverrelianceoncars
ThevibrancyofthecitycentrecanbeimprovedbylimitingaccesstotheCBDforcarsandreducing
thespeedenvironment
Investmentandimprovementinpublictransportshouldbesupportedbylanduseplanning

ProvidingpeoplewithconvenientandpracticalaccesstotheCBDthroughpublictransportisessentialfor
members of the community such as youth and students, people who do not have access to private
vehicles and those who choose public transport over other means of transport. The vibrancy and
prosperityoftheCBDisdependentonpeoplecomingtotheCBDandpublictransportcontributestothis
need. Data obtained during consultation also suggests that bus passengers prefer that the bus
interchangeislocatedintheCBD.
Itiswellknownbytransportplannersthatthesuccessofpublictransportsystemsreliesonmanyfactors
including:
Routesandstopsmustprovideconvenientandcloseaccesstodestinations
Connectingbusesandaccesstoothertransportmethods(walking,taxis,cycling)mustbeconvenient
andclose
Passengerswontwalkmorethan300mandpreferflatorgentleslopes
Thelevelofserviceintermsofconvenience,comfortandreliabilitymustbehigh

Basedonthis,acentrallylocatedbusinterchangeissuitedtoLaunceston.
Fromthisstudyithasbeenestablishedthat:
Thebusinterchangeneedssufficientspaceforpassengerswaiting
Therearepassengerswhotransferfromregionalbusroutestometroroutes
The needs of a regional bus terminal are different to the metro service. The regional bus service
needsticketcountersandwaitingareassuitableforpassengerswithluggage.
Ithasalsobeenestablishedthattheexistingbusinterchangefacilitiessuchasseating,lighting,security
cameras,andsheltersshouldberenewedandimproved.
Itisnotedthatthepreferenceofbusinessownersisclearlydifferenttothatofbuspassengers.
OptionsAssessment
Councilnominated5possiblebusinterchangeoptionsandduringthestudyotheroptionswereexplored.
An additional two options were selected and a total of seven options were put forward for further
assessment.AMCAwasconductedtoevaluatetheoptions.TheMCAconsideredsocial,environmental,
economic and transport criteria. Stakeholders including Council, City Prom,Metro and the Tasmanian
BusAssociationparticipatedintheMCAworkshop.FromtheMCAitwasestablishedthat:
Option1wherethebusinterchangestaysatthesamelocationbutwithnewseating,shelterand
lightingwasrankedhighestandthereforeonaveragesatisfiedthecriteriathemost
Thetopfourrankedoptionsarealloptionswherethebusinterchangeiscentrallylocated
Fromthisitcanbesaidthatinprincipleacentrallylocatedbusinterchangewillprovidethebestoutcome
forthecriteriaassessed.


Consultation
Consultation was conducted with stakeholders before options were put forward and then after the
optionswereassessed.Thestakeholdersengagedduringconsultationincluded:
Buspassengers
CityProm
ACommercialPropertyConsultant
Thegeneralpublic(throughtheshopfront)
Metro
TasmanianBusAssociation

Surveys and interviews were utilised in the consultation process: 93 bus passengers were interviewed
and nearly 160 people were surveyed through the shopfront and online methods. The statistics
establishedfromtheinterviewsandsurveyswere:
Approximately47%ofpeoplesurveyedcatchabus
Approximately72%ofpeoplesurveyedsupportthebusesstartingandfinishingroutesintheCBD
Approximately60%ofbuspassengersinterviewedpreferthatthebusinterchangeiscentrallylocated
ornotchanged
Morethan80%ofpeoplesurveyedprefertowalkonlyoneblocktothebusstop
Approximately50%ofpeoplesurveyedhaveexperiencedbadbehaviouratbusstopsasfrequentlyas
weekly
Approximately68%ofpeoplesurveyedthinkthatbusstopsaddvibrancytothecity
Feedbackfromstakeholdershasreiteratedadifferenceofviewsonthelocationofbusstops.Business
has a preference for them to be moved out of the CBD while Metro and bus and passengers have a
preferenceforthemtostaythesameand/orbecentrallylocated.
BusInterchangeOptions
Of the seven options put forward, there were four that were considered by Council to be feasible and
were taken to public consultation. One option involves relocating the bus stops entirely to Paterson
Street, two options involve relocating bus stops E and F to other locations in St John Street and one
option involves the bus stops remaining where they are now. All these options provide benefits and
havethepotentialformeetingthestudyobjectivesbuttheyalsohaveissuesthatneedtobeconsidered
further if adopted as the preferred option. The benefits and issues for the four options taken to
consultationaresummarisedinTable8.

OptionNo Description Benefits Issues
1 Busstopsstaywheretheyare. Provides convenient and practical Difficult to convince businesses that

Newshelters,seatsandlighting. accesstoCBD thisisacredibleoption
Nochangetofootpathwidth Lowestcostsolution The impact of bus stops on shops and

footpath congestion can be reduced
Nochangetobusroutes with careful design of the bus waiting
area, but it could be challenging to
encourage people to use the bus
waiting area in preference to the
footpathorshopfronts.
Barriers separating the bus waiting
area and the footpath may be needed
to assist with encouraging passengers
towaitonthebusarea

6 BusstopsE&FmovetoStAndrewsChurch Provides convenient and practical Locating bus stops outside a church
Newshelters,seatsandlighting accesstoCBD couldintroducenewissues
Wider footpath outside St Andrews The impact of bus stops on businesses Theimpactofbusstopsonbusinesses
Church atbusstopsEandFisaddressed at bus stops A, B and C has not been
addressed
NochangetofootpathsatbusstopsA, BusstopsarestillclosetotheCBD
BandC. Bus passengers needing to catch a
Mediumcostsolution
connecting bus outside St Andrews
Relocate Tiger Bus to bus stops A, B Church will need to cross a busy CBD
andC street, and this could lead to traffic
Nochangetobusroutes incidentswhenpeopleareinahurryto
catchaconnectingbus.
Bus stop H (outside Allgoods) is now
further away from bus stops E and F
and less convenient for connecting

passengers.

3 BusstopsE&FmovetostopsA,B&C. Provides convenient and practical Theincreasednumberofbusesandbus
5busstopslocatedatonesite accesstoCBD passengers at bus stops A, B and C
could cause increased congestion and
Newshelters,seatsandlighting The impact of bus stops on businesses
impactonbusinessinthisarea
atbusstopsEandFisaddressed
Changetoonewaystreet Encouraging passengers to not wait
Mediumcostsolution
Widenfootpath outside shop fronts and in designated
waitingareascouldbechallenging.
Changetobusroutesrequired
Implications of changes to bus routes
requiresfurtherthought
Bus stop H will not be located at this
site as there is insufficient room. This
is not as convenient for connecting
passengers.
Implicationofchangetoonewaystreet
on general traffic requires further
investigation
7 AllbusstopsinStJohnStmovetoPaterson The site is slightly further away from Passengers likely to take short cut
Street the Mall, but still provides convenient throughshopstoaccessthemall
Newshelters,seatsandlighting andpracticalaccesstoCBD
Paterson Street has fewer pedestrians
Changetotwowaystreet The impact of bus stops on businesses and will reduce passive safety for
inStJohnStreetisaddressed passengers
Widenfootpath
Highcostsolution The Paterson Street site has sufficient
Changetobusroutesrequired roomfor5busbays(A,B,C,EandF).
ImpactonstreetsintheCBD IncorporationofbusstopHatPaterson
Streetwillrequirefurtherinvestigation
and possibly changes to timetables to
enableittobeincluded.


Changing Paterson Street to two way

traffic will have broad impacts on
traffic movements in the CBD and will
requireconsiderablethought
Implications of changes to bus routes
requiresfurtherthought
Mayneedtobeimplementedaspartof
alargerproject
Council may need to purchase land to
enable new infrastructure to be
installed.
Table9:BenefitsofBusInterchangeOptions

14. ConclusionandRecommendation
The bus interchange is located in front of shops in St John Street, Launceston. There is anecdotal
evidencethatantisocialbehaviour,particularlyatthebusinterchangeisdetrimentaltotheprosperityof
businessesinthisarea.Thisstudyhasinvestigatedandconsidered:
PreviousreportsonpublictransportandbehaviourissuesintheCBD
Metroandregionalbusoperations
Theissuesraisedbybusiness
Buspassengerneeds
Optionsforchangestothebusinterchange.

Fromthisstudyithasbeenestablishedthat:
The anti social behaviour issue in Launceston has been occurring for many years and is yet to be
resolved
Previous reports into anti social behaviour have recommended wide ranging actions for solving the
issue.Implementingoneactionalonewillnotsolvetheissue.
Thereissometimescongestionatbusstopsandonthefootpathsinfrontofshops
Businesses have advised that anti social behaviour and congestion occurring at bus stops is
detrimentaltotheirbusiness
ThenumberofvacantshopsparticularlyaroundtheStJohnstreetbusstopshasincreasedinrecent
yearsandtheaskingrenthasreduced
ApublictransportsystemisessentialforprovidingaccesstodestinationsintheCBDforpeoplewho
donotuseothertransportmethods.ItisalsoavitalpartofthefuturesustainabilityofLaunceston.
AbusinterchangeinLauncestonneedstobecentrallylocatedandconnectingbusesmustbecloseby
andaccessbetweenthemnotimpeded
RegionalbuspassengerstransfertoMetrobusesandthetwoservicesneedtobereasonablycloseto
eachother
OneoftheintentionsoftheCityHeartProjectistoimprovesafetyandamenityforpedestriansand
cyclists

Duringthisstudytheoptionsforchangestothebusinterchangehavebeenconsidered.FromtheMCA
Option1wasthehighestrankingoption.TheresultsoftheMCAcanbeusedtoprovideguidanceonthe
development of the preferred option. A clear message from the MCA is that a centrally located bus
interchangewillprovideagoodoutcome.
In indentifying and assessing options for the bus interchange Councils brief required the study to
considerthefollowingobjectives:
Bus stop waiting areas have sufficient space for waiting bus passengers and should not unduly
congesttheaccesstonearbybusinesses;and

Havingconsideredtheinformationcollectedduringthisstudy,itisconcludedthat:
Thebusinterchangeshouldbecentrallylocated
Thebusstopsshouldbeclosetoeachothertoensurethattransfertoconnectingbusesisefficient
andnotimpeded
The amenity and safety of pedestrians and cyclists could be improved by reducing the number of
privatevehiclesusingStJohnStreet.
The bus interchange should be designed to provide sufficient space for waiting passengers, and
incorporateseating,shelterandlightingthatmakesitattractivetowaitinthebuswaitingareainall
weatherconditionsratherthaninfrontofshops
The bus stop design should incorporate barriers in soft or hard form that will separate bus waiting
areasfromshopfronts
ThebusstopdesignshouldIncorporatesecuritycamerasintothedesign
Thedesignshouldincorporateprovisiontopreventdieselexhaustfumesfromwaftingintoshopsand
reducetheaffectsofnoiseonshops.Thiscouldincludesoundbarriersorwindowglazingtreatment.
The bus stop design should be undertaken using the principles of crime prevention through
environmentaldesign(CPTED)
The wide ranging recommendations put forward for solving the anti social behaviour in the CBD
should be reviewed and implemented. Changes to bus stops alone will not solve the anti social
behaviourissue.
The preferred bus interchange Options is option 1. It is recommended that the bus interchange stay
whereitisnowand,thefollowingchangesareincorporated:
Includebarrierstodivertsoundandnoise
Includebarrierstoseparatebuswaitingareasfromfootpathsandshopfronts
Providesufficientspaceforwaitingbuspassengers
Includeshelters,seatingandlightinthatencouragespeopletousethebuswaitingareainallweather
conditions
Improvetheamenityoffootpathsatshopfronts

Itisalsorecommendedthatthefeasibilityoffurtherimprovementsbeinvestigatedduringdevelopment
ofthedesignandtheseinclude:
Reducing the number of private vehicles entering St John Street by further restricting through
movements or turning movements, or discouraging private vehicles entering the street through
designoftrafficcalmingandtrafficmanagementmethods.
Increasingthewidthofbuswaitingareas.Thiswillrequirethewidthallocatedtothetrafficlanesto
be reduced and would result in there only being sufficient room for one lane. In this situation the
streetcouldbechangedtoonewayonly(northbound).BusstopsA,BandCcouldbemovedtothe
oppositesideoftheroadandcommencetheirjourneybyturningrightintoPatersonStreet.

AppendixA

CityPromSurvey

STJOHNSTBUSSTOPSURVEYRESULTSFEBRUARY2014
Respondents73businessesbetweencornerofPaterson/StJohnStandElizabeth/StJohnSt.
Q1Doyoubelievethatthelocationofacitybusstopincloseproximitytoyourbusinesshasan
impact?
Yes58% No34% Unsure8%
Q2Wouldyoudescribethatimpactaspositiveornegative?
Positive14% Negative37% Both32% Unsure18%
Q3WouldyousupporttherelocationofStJohnStreetbusstopstoanalternativearea?
Q4OneoftheproposedsitesfortherelocationoftheStJohnStreetbusstopsistheTransit
Centre,wouldyousupportthis?
Q5Doyouthinktherelocationwouldhaveanegativeimpactonyourbusiness?
Yes21% No78%
Q6Doyouthinktherelocationofthebusstopswouldhaveanegativeimpactonthecity?
Yes23% No77%
Q7WouldyousupportanupgradeofthecurrentcitybusstopsratherthanarelocationofStJohn
Ststops?
Q8DoyouhaveanysuggestionsonwheretheStJohnStbusstopscouldberelocatedto?
GeneralComments:
PrincesSquarearea
ElizabethStreet
StJohnStnearChurchandlibrary
Othercomments
Changecollection/dropoffpointsbetween3pm5pmonschooldays
InvestigateashuttletorunfromTransitCentreintocitytoassistelderlyanddisabled
ConsidermovingjusttheNorthernsuburbsbusstop(nearFactorie)
Needstobeanincreasedpresencefrompolice
RemovebusstopsfromStJohnStandputinparkingmetres
Busescreatenoiseandpollutioninthecity

AppendixB

BusStopOptionsAssessed

PAT
ERS
BRIS
ON
BA
ST
NE
CIM
S ST
ST
RLE
ITIE
CHA
RE
ST
CIVIC SQUARE
BRIS
BAN
E S
TM
ALL
B A
H C
HN ST
ST JO
E
F
CAME
PAT
QU
RON
AD
ERS
R AN
YOR
ON
MA
ST
LL
K S
ST
T
GE ST
GEOR
RETENTION IN THE CURRENT LOCATION (WITH OR

OPTION 1 WITHOUT MINOR ADJUSTMENTS OR MODIFICATIONS)
PAT
ERS
ON
ST
BRIS
B
ANE
CIMITIERE STREET
CIM
TRANSIT CENTRE
S ST
IT
ST
RLE
IERE
CHA
ST
CIVIC
SQUARE
BRIS
BAN
E S
TM
ALL
HN ST
ST JO
CAME
PAT
ERS
R
QU
ON S
AD
ON
RA
NT
MA
ST
LL T
WHOLLY CONTAINED WITHIN CIMITIERE STREET TRANSIT CENTRE

OPTION 2 (SHARING WITH THE REGIONAL AND INTER-REGIONAL BUS SERVICES)
BRIS
BA
NE
CIM
T
ES S
ST
RL
ITIE
CHA
RE
ST
PAT
CIVIC SQUARE
ERS
ON
ST
BRIS
BAN
E ST
MAL
L
HN ST
ST JO
CAME
QU
RON
AD
RA
PAT
NT
YOR
MA
ER
ST
LL
K S
SON
T
ST
GE ST
GEOR
LOCATED ALONG ST JOHN STREET

OPTION 3 (ONE-WAY, SHELTERS ARE CENTRALLY LOCATED, LOW SPEED ENVIRONMENT)
BRIS
BA
NE
CI M
ST
ST
LES
ITIE
R
CHA
RE
PAT
ST
CIVIC
ERS
SQUARE
ON
ST
BRIS
BAN
E
ST M
ALL
B A
H C
HN ST
ST JO
E
F
CAME
QU
RON
A DR
PAT
AN
YOR
TM
ER
AL
ST
L
K S
SON
T
ST
GE ST
GEOR
RETAINING BUS STOPS IN ST JOHN STREET AND

OPTION 4 RELOCATING THE INTERCHANGE ELSEWHERE.
PAT
E
RSO
N ST
BRIS
BAN
E S
T
CI M
T
ITIE
RLES S
CHA
RE
ST
CIVIC SQUARE
BRIS
B
ANE
ST M
ALL
H
HN ST B A
E ST JO C
F
CAME
QU
AD
RON
RA
PAT
NT
YOR
MA
ERS
LL
ST
K S
ON
ELIZAB
ST
ETH S
T
GE ST
GEOR
RELOCATE STOPS E AND F TO PRINCES SQUARE.

OPTION 5 ALL OTHER STOPS STAY THE SAME
BRIS
BAN
CIM
E
ITIE
ST
T
PAT
RLES S
CHA
RE
ERS
ST
ON
CIVIC SQUARE
ST
BRIS
B
ANE
ST M
ALL
STOP
TIGER
B A
H C
HN ST
ST JO
E
F
CAME
PAT
ERS
R
ON S
ON
QU
AD
R
ST
T
AN
T MA
YOR
LL
K S
T
RELOCATE E & F TO ST JOHN STREET BETWEEN PATERSON ST AND CAMERON ST.

OPTION 6 RELOCATE TIGER BUS STOP TO A, B, C.
BRIS
BAN
CIM
E S
ITIE
T
PAT
ES S
T
RL
CHA
R
ERS
E S
ON
T
CIVIC SQUARE
ST
BRIS
BAN
E
ST M
ALL
B A
H C
HN ST
ST JO
E
F
CAME
PAT
ER
R
ON S
SON
QU
AD
RA
ST
T
NTM
AL
YOR
L
K S
T
RELOCATE BUS STOPS A, B, C, E, F AND H TO PATERSON ST BETWEEN

OPTION 7 CHARLES ST AND ST JOHN ST (ASSUMING TWO WAY TRAFFIC.)

AppendixC

MultiCriteriaAssessmentResults

LAUNCESTON CBD BUS INTERCHANGE STUDY BUS MULTI CRITERIA ANALYSIS
Criteria weighting is required to add up to 100

Options to be scored out of 5 against each criteria
SUMMARY Weight Option 1 Option 2 Option 3 Option 4 Option 5 Option 6 Option 7

Social 30 Weighted Score 21.6 21 24 0 11.4 24 25.8
Environmental 10 Weighted Score 2 8 2 0 4 4 2
Economic 30 Weighted Score 26 6 12 0 18 18 14
Transport 30 Weighted Score 19.5 18 19.5 0 18 21 13.5
Total 100 Weighted Score 69 53 58 0 51 67 56
Rank 1 5 3 7 6 2 4
Internal Weight (%) Global Weight(%) Option Scores (1 to 5)

Option 1 Option 2 Option 3 Option 4 Option 5 Option 6 Option 7
A. SOCIAL
Influence on social behaviour and safety 30 9 Raw 3 3 4 1 4 3
Convenience of access to destinations in the CBD 30 9 Raw 5 2 5 2 4 5
Availability of facilities close to bus stops (coffee, toilets, etc) 30 9 Raw 3 5 3 2 4 5

Quality of facilities - seating, shelters, toilets 10 3 Raw 3 5 4 4 4 4
SUBTOTAL SOCIAL 100 30 Weighted 21.6 21 24 0 11.4 24 25.8
B. ENVIRONMENTAL
Pollution - improvement/reduction 50 5.0 Raw 1 4 1 2 2 1
Noise - improvement/reduction 50 5.0 Raw 1 4 1 2 2 1
SUBTOTAL ENVIRONMENTAL 100 10 Weighted 2 8 2 0

It was decided 4 4 2
that this option
C. ECONOMIC was not feasible.
Implementation cost 30 9 Raw 5 1 2 As a result it was 3 3 1

Operating costs 70 21 Raw 4 1 2 not assessed. 3 3 3
SUBTOTAL ENVIRONMENTAL 100 30 Weighted 26 6 12 0 18 18 14
D. Transport
Proximity between service connections (including Tassielink and
Tiger) 25 8 Raw 3 5 5 2 4 4
Transport Efficiency impacts 25 8 Raw 3 2 2 3 3 2
Ease of implementation 25 8 Raw 5 1 2 4 4 1
Ability to provide adequate waiting space for bus patrons, efficient

thoroughfare for pedestrians and adequate width for buses 25 8 Raw 2 4 4 3 3 2
SUBTOTAL ECONOMIC 100 30 Weighted 19.5 18 19.5 0 18 21 13.5
GRAND TOTAL (Global) 70 Weighted 69 53 58 0 51 67 56
Option 1 Retention in the current location (with or without minor adjustments or modifications)
Option 2 Wholly contained within Cimitiere Street Transit Centre (sharing with the regional and inter-regional bus services)
Option 3 Located in St John Street - one-way traffic, shelters are centrally located, low-speed environment.
Option 4 Retaining bus stops in St John Street and relocating the interchange elsewhere
Option 5 Relocate stops E and F to a new site in St John Street at the Princess Square. Other stops in St John Street remain the same.
Option 6 Relocate bus stop E & F to a new site in St John Street between Paterson & Cameron. Relocate the Tiger Bus stop in St John St and north of Patterson St to bus stop to A, B or C.
Option 7 Relocate the 'bus mall' to Paterson Street between Charles & St John (assuming two way traffic).
pitt&sherry Ref: LN14151H001 MCA spreadsheet 12P Rev00 Page 1 of 1

AppendixD

BusStopOptionsforConsultation
LEGEND
BRISBANE
STREET
PATERSON
YORK
ST JOHN STREET
STREET
STREET
ST ANDREW'S CHURCH
MALL
Carpark
Carpark
Notes:
x No Change to bus stop locations
x New seating, shelters & lighting
x Streetscape improvements
C 2014
CBD BUS INTERCHANGE STUDY
CONCEPT FOR PUBLIC CONSULTATION

This drawing and the
information it contains is,
and remains the property
of Launceston City
Council, and may only be
MINOR IMPROVEMENTS TO EXISTING BUS STOPS
used for the purpose of
which it was intended.
CONCEPT PLAN
Any scales shown on this
drawing are correct at A1
sheet size only. DO NOT
Town Hall St John Street, Launceston Tasmania 7250
scale a drawing plotted at
any other size. T: 03 6323 3000 F: 03 6323 3001 Email: council@launceston.tas.gov.au
24 July 2014
LEGEND
CENTRE
BRISBANE
THE AVEN REET
WAY LANE
ST
UE
PATERSON
STREET
ST JOHN STREET
MALL
PLAN
Notes:
x All bus stops located together
x St John Street changed to one way traffic
(between Paterson & Brisbane Streets)
x Wider Footpaths
C 2014

of Launceston City
ST JOHN STREET BUS STOPS
CONCEPT PLAN
24 July 2014
LEGEND
PATERSON
STREET
ST JOHN STREET
ST ANDREW'S CHURCH
PLAN
Notes:
x All bus stops south of the Mall moved to
outside St Andrew's Church.
x Wider Footpaths
C 2014

of Launceston City
ST JOHN STREET BUS STOPS
CONCEPT PLAN
24 July 2014
LEGEND
ST ANDREW'S CHURCH
PILGRIM HALL
CHARLES
STREET
PATERSON STREET
ST JOHN
STREET
CAR PARK
(behind Myers)
PLAN
Notes:
x All bus stops located in Paterson Street
x Wider Footpaths
C 2014

of Launceston City
PATERSON STREET BUS STOPS
CONCEPT PLAN
24 July 2014

Contact
DavidHugo
0419109354
dhugo@pittsh.com.au
transport|community|industrial&mining|carbon&energy
Brisbane Hobart Melbourne E:info@pittsh.com.au

Level2 199MacquarieStreet Level1,HWTTower W:www.pittsh.com.au
276EdwardStreet GPOBox94 40CityRoad,SouthbankVIC3006
BrisbaneQLD4000 HobartTAS7001 POBox259 incorporatedas
T:(07)32210080 T:(03)62101400 SouthMelbourneVIC3205 Pitt&Sherry(Operations)PtyLtd
F:(07)32210083 F:(03)62231299 T:(03)96825290 ABN67140184309
F:(03)96825292

Canberra Launceston
LGF,EthosHouse Level4 Sydney
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F:(03)64249215

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LauncestonCBDBus

Preparedby: . Date: 24September2014

Reviewedby: . Date: 24September2014

Authorisedby: . Date: 24September2014

Greater Launceston Metropolitan Passenger Transport Plan 2011, Department of State

The behaviourdisplayed byapersonissubjective andcanbeconsideredantisocialbyoneperson but

Busstop Busroutenumber Suburbs

StopA: 692 91 13.15 601

Option Description Social Environmental Economic Transport Score Ranking

1 Bus stops stay where they are. New shelters, 59

OptionNo Description Benefits Issues

1 Busstopsstaywheretheyare. Provides convenient and practical Difficult to convince businesses that

Nochangetofootpathwidth Lowestcostsolution The impact of bus stops on shops and

Changing Paterson Street to two way

Yes58% No34% Unsure8%

Positive14% Negative37% Both32% Unsure18%

Yes79% No14% Unsure7%

Yes73% No25% Unsure3%

Yes18% No75% Unsure7%

RETENTION IN THE CURRENT LOCATION (WITH OR

WHOLLY CONTAINED WITHIN CIMITIERE STREET TRANSIT CENTRE

LOCATED ALONG ST JOHN STREET

RETAINING BUS STOPS IN ST JOHN STREET AND

RELOCATE STOPS E AND F TO PRINCES SQUARE.

RELOCATE E & F TO ST JOHN STREET BETWEEN PATERSON ST AND CAMERON ST.

RELOCATE BUS STOPS A, B, C, E, F AND H TO PATERSON ST BETWEEN

Criteria weighting is required to add up to 100

SUMMARY Weight Option 1 Option 2 Option 3 Option 4 Option 5 Option 6 Option 7

Internal Weight (%) Global Weight(%) Option Scores (1 to 5)

Availability of facilities close to bus stops (coffee, toilets, etc) 30 9 Raw 3 5 3 2 4 5

SUBTOTAL SOCIAL 100 30 Weighted 21.6 21 24 0 11.4 24 25.8

SUBTOTAL ENVIRONMENTAL 100 10 Weighted 2 8 2 0

Implementation cost 30 9 Raw 5 1 2 As a result it was 3 3 1

SUBTOTAL ENVIRONMENTAL 100 30 Weighted 26 6 12 0 18 18 14

Ability to provide adequate waiting space for bus patrons, efficient

SUBTOTAL ECONOMIC 100 30 Weighted 19.5 18 19.5 0 18 21 13.5

GRAND TOTAL (Global) 70 Weighted 69 53 58 0 51 67 56

pitt&sherry Ref: LN14151H001 MCA spreadsheet 12P Rev00 Page 1 of 1

CONCEPT FOR PUBLIC CONSULTATION

CONCEPT FOR PUBLIC CONSULTATION

CONCEPT FOR PUBLIC CONSULTATION

CONCEPT FOR PUBLIC CONSULTATION

Brisbane Hobart Melbourne E:info@pittsh.com.au

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