Personnel Development Training (PDT) Programme

(each session is an hour long)

1. Course M1 Communication
2. Administration

Duration: 5 Sessions

3. Resources

Handouts: Nil
Exercises: Emergence call.
Shape maker.
Giving and getting.
4. Key Learning Points

1. Highlight the need for effective communication in Safety Critical Organisations

2. List the benefits of improved communications between crews
3. List the common Barriers to Communications
4. Describe the Shannon & Weaver Comms Model of Encode-Transmit-Decode
5. Understand the Cause of Lack of Clarity (Delete-Distort-Generalise)
6. Describe the balance of Non-Verbal Communication
7. Recognize the different types of questions
8. Effective Communication Skills:
Communication Triangle
CLARITY
CLOSED LOOP
1. Course M2 Team Building

2. Administration

Duration: 8 sessions
Location: Classroom environment and outdoor

3. Resources
Exercises: Practical exercises
- A coat of arms.
- Trust walk exercise.
- Spiders web exercise.
- River crossing exercise.
- Chemical transfer exercise.
4. Key Learning Points

1. Differentiate TEAMs from groups by listing characteristics.

Exploring Tuckman Model of the stages of team development:
- Forming.
2. - Storming.
- Norming.
- Performing.
3. List workplace and social life benefits of teamwork.
4. Recognize barriers to teamwork and ways to handle them.
1. Course M3 Discipline and Self Discipline

2. Administration

Duration: 5 session

3. Resources

Handouts: Nil
Exercises: Group Discussion and Reflection.

4. Key Learning Points

1. Recognizing the need for discipline in life.

Analysing scenarios that allow the trainee to adopt self-discipline approach
2.
rather than discipline when under spot only.
Relate the need for discipline to training environment demands and further
3.
towards work and social environment.
Be able to point out areas where discipline is impacting safety, quality and
4.
performance.
Outlining behaviours that need to be adopted during the training and technical
5.
work environment to sustain self-discipline.
1. Course M4 Setting and Maintaining Standards

2. Administration

Duration: 5 sessions

3. Resources
Exercises: Tsunami ARRAY exercise.

4. Key Learning Points

Defining standards through group discussion to promote collective
1.
understanding.
Explore how standards can be established, maintained and reviewed through
2.
processes and regulations.
Recognize the impact of violating standards and how they can lead to accidents
3.
at workplace and social life.
Through a given scenario, trainees are to establish a standards monitoring
4.
mechanism that can be applied in a technical workplace.
1. Course M5 Emotional Intelligence (EI)

2. Administration

Duration: 4 session

3. Resources
Exercises: Scenario analysais

4. Key Learning Points

1. Differentiate between EQ and IQ.

2. Define Emotional Intelligence
3. Recognize the elements constituting to EI concept as per Daniel Goleman.
Identify the causes and symptoms of low EI at workplace through analysis of
4.
given scenarios/video.
Explain how emotional intelligence can be used to optimise relationship
5.
management.
6. Describe how relationship management can impact on the role of a technician.
7. Discuss the key points to consider when thinking about how to improve your EI
8. Describe methods to develop EI
1. Course M6 Creative Problem Solving

2. Administration

Duration: 5 sessions

3. Resources
Exercises: Scenario analysis by utilising different tools.
Practical exercise

4. Key Learning Points

1. Discuss how people perceive problems differently.

2. Explain Root Cause Analysis.
Introduce 3 methods of problem solving (Fish bone, mind mapping and
3.
brainstorming).
4. Relate methods of problem solving to planning.
1. Course M7 Leadership and Followership

2. Administration

Duration: 8 sessions

3. Resources
Exercises: Practical exercises (participate, observe and reflect)

4. Key Learning Points

1. Define Leadership and Followership.

2. Adairs Action Centred Leadership Model
3. Define Destructive Goal Pursuit (in Leaders)
4. Define Destructive Consent (in Followers)
5. List Common Leadership Traits
6. State the different leadership styles available
7. State the Functions of leadership
8. Understand the Link between Leadership, Followership & Safety Culture
9. Understand the Energy Model and how Followers should be Players
10. List the behaviours of effective leaders
11. List the behaviours of effective team members
1. Course M8 Basic Resource Management

2. Administration

Duration: 5 sessions

3. Resources
Exercises: Practical exercises (participate, observe and reflect)
- Use MTa Kit (Long Reach Exercise)
4. Key Learning Points

1. Identify the resources likely to be managed in a technical workplace.

2. Recognise the resources management concept and the need for it.
Practice time management techniques and prioritising tasks using time lines
3.
and goal setting.
4. Explore Eisenhowers Urgent/Important principal of time management.
5. Describe ways of managing equipment at technical workplace.
6. Recognise the need for managing information and risks associated with failure.
Discuss the role of processes, procedures and maintenance in efficient
7.
equipment management.
1. Course M9 Work Ethics
2. Administration

Duration: 5 sessions
3. Resources

Handouts: Nil
4. Key Learning Points
1. Define Work Ethics through group discussion.
Recognise work value manifestations from Islamic, cultural and business perspectives by listing
2.
these values and discussing them.
Impact of work ethics on relationships at workplace:
3. - Management and employees.
- Between employees.
Recognise the impact of fostering a positive work ethic culture on the organisation
4.
performance.
Explore the organisations role in fostering ethical work culture:
- Developing and supporting Self-monitoring.
- Role models.
5. - Procedures and processes to reward and hold individual accountable.
- Clarifying the importance of employee and his effort in the organisational and national
scales.
- Assessment and audit for development.
Explore the individuals role in becoming an ethical employee:
- Measure yourself.
- Run a burnout day.
- Do an extra 20%.
- Forming the focus habit: here are some tips for forming the focus habit:
Time box.
Accelerate.
Cut distractions.
6. - Forming the Do It Now habit.
- Do it now for 30 Days.
- Forming the Do it Right habit: here are some tips:
Separate creation and criticism (ideas require mess before cleaning cleaning-up).
Measure twice, cut once (take extra care in critical tasks to do them first time).
Set two deadlines (complete the task and review the work)
Take break after achievements.
- Using the habits

Discuss essential ethics expected from the employee:

- Honesty.
- Integrity.
7.
- Patience.
- Loyalty.
- Commitment.
Discuss Factors influencing the work ethic culture:
- Social environment.
8.
- Business environment.
- Political environment.
1. Course M10 Consolidation of prior Learning

2. Administration

Duration: 20 sessions

3. Resources
Exercises: Practical exercises (participate, observe and reflect)

4. Key Learning Points

1. Demonstrate ability to plan, brief their team.

2. Demonstrate ability to lead their team in 40 minutes practical task.

Demonstrate ability to adapt their approach as per the demand of situation and
3.
remain ethical.

Demonstrate ability to apply the balance of three areas of need (Team, Task and
4.
Individual).

Demonstrate the level of understanding of all program aspects through practical

6.
appliance in leading and/or being effective team member.