Professional Documents
Culture Documents
INTRODUCTION
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1.1 Introduction
The recruitment and selection processes of an organization are two of its most important
HR planning activities. The basic purpose of recruiting is to ensure a sufficient pool of
applicants from which the most qualified individuals may be selected. Effective
recruiting is important because sufficient number of qualified applicants is needed to
ensure that selection can be successfully accomplished.
A bank is a financial institution which deals with deposits and advances and other
related services. It receives money from those who want to save in the form of deposits
and it lends money to those who need it. The recruitment and selection decision is of
prime importance to obtain the best possible person-to-job fit which will, when
aggregated, contribute significantly towards the hotel's effectiveness. It is also becoming
increasingly important, as the hotel evolves and changes, that new recruits show a
willingness to learn, adaptability and ability to work as part of a team. The Recruitment
& Selection procedure should help managers to ensure that these criteria are addressed.
The Recruitment and Selection Policy and Procedures aim to provide clear guidance to
managers in relation to both the selection and appointment of staff. This policy
promotes and supports good practice for those with responsibility for recruitment.
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1.3 Scope of the Study
The report deals with the recruitment and selection process in terms of theoretical point
of view and the practical use. The study will allow learning about the recruitment and
selection issues, importance, modern techniques and models used to make it more
efficient. The study will help to learn the practical procedures followed by the leading
organizations. Moreover the study will help to differentiate between the practice and the
theories that direct to realize how the organization can improve their recruitment and
selection process.
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1.4.2 Target Population
The data are collected to make this report from the employees who are the official of
recruitment and selection practices.
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1.6 Limitation of the Study
There was a certain limitation for which this report had some obstacles. The obstacles
are as follows
The main limitation took place when the information about recruitment and
selection policies was being collected it was really hard to have information of
their recruitment selection policies.
The annual report is the main secondary sources of the information but
information was not enough to complete the report and it was not identified as
sources to have a clear idea about this bank.
The whole report was made by following the HRM basic so the reflection of the
theory was highlighted in the whole report than the practical references.
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CHAPTER TWO
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2.1 PROFILE of Sonali Bank Limited
Registered Name : Sonali bank Limited
Known As : SBL
SWIFT Code : BSONBDDH
Category : Commercial
Type : Public
Date of Registration : 1972
1st Branch : Motijheel Branch, Dhaka
Opening Ceremony : 1972
Head office : Sonali Bank Limited, 35-42, 44 Motijheel
C/A,Dhaka
1000, Bangladesh.
Phone : +880-2-9550426-31, 33, 34
Fax : +88-02-9561410, +88-02-9552007
Email : sbhoid@bdmail.net , sbhoitd@btcl.net.bd
Website : www.sonalibank.com.bd
Official Logo :
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2.2 History of Sonali Bank Limited
Sonali Bank Limited, the largest & leading commercial bank of the country, came into
being in 1972 immediately after the emergence of Bangladesh as an independent state.
A fully state-owned enterprise, the bank has been discharging its nation-building
responsibilities by undertaking government entrusted different socio-economic schemes
as well as money market activities of its own volition, covering all spheres of the
economy. Sonali Bank Limited singularly enjoys the prestige of being the agent of the
Central Bank of Bangladesh in such places where the guardian of the money market has
chosen not to act by itself. Sonali Bank Limited is governed by a Board of Directors
consisting of 9(nine) members headed by a Chairman. The Bank is headed by the Chief
Executive Officer & Managing Director, who is a well-known Banker and a reputed
professional. The head office of the bank along with its corporate structure is located at
Motijheel, Dhaka, and the main commercial center of the capital. Sonali Bank Limited
extends all the major personal banking facilities and services to its customers with its
skilled manpower and largest network of around 1204 branches covering all the urban
and remote rural areas of Bangladesh.
2.3 Vision :
Socially committed leading banking institution with global presence.
2.4 Mission :
Dedicated to extend a whole range of quality products that support divergent needs of
people aiming at enriching their lives, creating value for the stakeholders and
contributing towards socio-economic development of the country.
2.5 Slogan :
Your trusted partner in innovating banking.
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2.6 Sonali Bank At a glance
SBL is one of the largest public banks in Bangladesh. Recently it is going to introduce
shares. It operates through One Head Office, 30 main divisional offices, 6 General
Managers Office, 42 Principal Office, 19 Regional Office and 198 fully computerized
branches, ensuring best possible and fastest services to its valued clients and efficient
management.
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2.8 Board of Directors
Shekhar Dutta
Director
President,
Moni Singh-Farhad Smrity Trust
Former Director, Agrani Bank Limited
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Md. Shaheb Ali Mridha
Director
Former Joint Secretary
Govt. of the People's Republic of Bangladesh
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2.9 Functional Structure
Sonali Bank is the largest nationalized commercial bank of Bangladesh. It has 1204
branches throughout the country. It has also two overseas branches. The Head Office of
the bank is located at the Motijheel commercial are, Dhaka. The Divisions are headed
by the DGMs and the departments are by AGMs. There are also many sections under
every department in the Head Office. A DGM is the chief of the Principal office and an
AGM usually runs a regional office. Principal offices are the local points of the banks
administrative zone in the districts. The regional offices are under control and
supervision of principal offices. The offices are situated at thana level within the
districts. The corporate branches are nearly equivalent to the GM office and usually
headed by the DGMs. They provide all the banking services such as general banking,
loans & advances etc.
Head Office
GM Office
Principal Office
Regional Office
Branch Office
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2.10 Market Position and Uniqueness of Sonali Bank Limited
2) Rural Credit:
Sonali Bank is giving loans to farmers at a regular basis. Farmers can
take loans by repaying loans of previous year.
Entrepreneurs related to agriculture can also take loans.
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Sonali Bank also gives loan on special cases(cyclone, flood, drought
etc.).
3) Micro Credit:
Presently, 32 Micro Credit projects/programs are being run by the
Bank.
Sonali Bank is giving BDT 1,500-50,000 on different programs at an
interest rate varying from 6.25-13%.
4) International Banking:
Export Credit (Pre-shipment & Post shipment)
Facilitating Supplier's Credit
LCs (Letters of Credit)
Guarantees in Foreign Currency
Bill Purchasing/Discounting
Remittance, collection, purchases & sales of Foreign Currency &
Travelers Cheques.
NFCD A/c (Non-Resident Foreign Currency Deposit)
RFCD A/c (Resident Foreign Currency Deposit)
Convertible and Non-convertible Taka Account
Forward contracts
Correspondent Banking Relations
5) Industrial Financing:
About 100 branches including all the corporate and district headquarters
branches are designated to handle industrial credit.
Industrial Financing for Thrust Sectors.
Sonali Bank Industrial Credit Scheme.
Special Investment Scheme for Cottage and Small Industries.
Financing Large Scale Industries through Banks' Consortium.
Financing Software Development and Data Processing.
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6) SME Financing:
Sonali Bank is giving SME loans ranging BDT 50,000 to BDT 10, 00,
00,000.
Repayment period is ranging from 1 year to 7 years.
8) Investment Bond:
Wage Earner's Development Bond
US Dollar Investment Bond
US Dollar Premium Bond
Govt. Treasury Bill and Bond
b) ANCILLARY SERVICES
1) Collection:
Gas bills.
Electricity bills.
Telephone bills.
Water/Sewerage bills.
Municipal holding Tax.
Passport fees, visa fees and Travel tax.
Customs & Excise duties.
Source tax and VAT.
Jakat fund.
Hajj deposit.
Land development tax.
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2) Payment:
Pension of employees of Government and other Corporate Bodies.
Bangladesh Bank employees pension.
Army pension.
British pension.
Students' stipend/scholarship.
Govt. & Non-Govt. Teachers' salary.
Food procurement bill on behalf of the Govt.
3) Social Services:
Old age allowances.
Widows, divorcees and destitute women allowances.
Freedom Fighters' allowances.
Rehabilitation allowances for acid survival women.
Maternal allowances for poor women.
Disability allowances.
4) Sale & Encashment/Purchase:
Savings Certificates.
ICB Unit Certificates.
Prize Bonds.
Wage Earner's Development Bonds.
US Dollar Premium & Investment Bond.
Lottery tickets of different Semi-Govt. and Autonomous Bodies.
Sanchaypatra.
Public Service Commission's application form.
Judicial Service Commission's application form.
Exchange of soiled / torn notes.
5) Miscellaneous Services:
Bank a/c information of tax payer client according to demand of NBR.
Local Governance Support Project.
Enlist of Non-Government Insurance Company.
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CHAPTER THREE
CONCEPTUAL FRAMEWORK
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3.1 Human Resource Management
HRM is concerned with people dimension in management. Since every
organization is made up of people, acquiring their services, developing their skills,
motivating them to high levels of performance, and ensuring that they continue to
maintain their commitment to the organization are essential to achieving
organizational objectives.
Those organizations that are able to acquire, develop, stimulate, and keep
outstanding workers will be both effective and efficient. Those organizations that are
ineffective or inefficient risk the hazard of stagnating or going out of business.
Survival of an organization requires competent managers and workers coordinating
their efforts toward an ultimate goal. While successful coordination cannot guarantee
success, organizations that are unsuccessful in getting such coordination from
managers and workers will ultimately fail!
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Acquisition
Human Resource
Planning
Recruiting
-Internal
-External
Employee Socialization
External
Maintenance Development
Safety and Health Influences Employee Training
Employee/Labor
Management
relations
Development
Career Development
Motivation
Job Design
Performance
Evaluations
Rewards
Job Evaluation
Compensation/Benefit
s
Discipline
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3.2 Human Resource Management Components:
Selection
To identify one candidate who is likely to perform better in the position than the others.
This combines aspects of the persons knowledge skills and experience as well as their
place in the culture of an established team.
This is a two-way process and the applicant is also trying to establish for themselves if
the role and the team meets their own needs.
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Internal promotion acts as an incentive to all staff to work harder within the
organization. From the firm's point of view, the strengths and weaknesses of an
insider will have been assessed. There is always a risk attached to employing an
outsider who may only be a success 'on PAPER'
Choose employees either from the ranks of your existing staff or from the
recruitment of new staff.
Set out the training requirements of a particular job.
Provide information which will help in decision making about the type of
equipment and materials to be employed with the job.
Identify and profile the experiences of employees in their work tasks
(information which can be used as evidence for staff development and
promotion).
Identify areas of risk and danger at work.
Help in setting rates of pay for job tasks.
Job analysis can be carried out by direct observation of employees at work, by finding
out information from interviewing job holders, or by referring to documents such as
training manuals. Information can be gleaned directly from the person carrying out a
task and/or from their supervisory staff. Some large organizations specifically employ
'job analysts'. In most companies, however, job analysis is expected to be part of the
general skills of a training or personnel officer.
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3.4 Recruitment
Recruitment refers to the process of attracting, screening, and selecting qualified
people for a job at an organization or firm. For some components of the recruitment
process, mid- and large-size organizations often retain professional recruiters or
outsource some of the process to recruitment agencies.
The recruitment has five main types of agencies: employment agencies, recruitment
websites and job search engines, "headhunters" for executive and professional
recruitment, niche agencies which specialize in a particular area of staffing, or employer
branding strategy and in-house recruitment. The stages in recruitment include sourcing
candidates by advertising or other methods, and screening and selecting potential
candidates using tests or interviews.
Recruitment is the premier major steps in the selection process in an Organization. It has
been explained as an activity directed to obtain appropriate human resources whose
qualifications and skills match functions of the relevant posts in the Organization. Its
importance cannot be over-emphasized and can also be best described as the heart of
the organization.
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required for the job, age, educational qualification, experience, expected salary
etc.
4. Receiving applications: In the advertisement, potentials job candidates are
asked to submit their applications1 along with their resume and other
necessary documents. In response to the advertisement, job candidates apply for
the vacant positions and human resource or assigned department receive the
application.
5. Spot interview: In case of urgent need, some organizations need manpower for
implementing plans or strategies. For the purpose they can not wait for regular
recruitment or selection. Organizational managers, under this circumstance, visit
the sources of manpower and recruit on the spot.
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02. Job analysis: It is a systematic exploration of the. activities within a job. It is a
technical process used to define the duties, responsibilities and accountabilities
of a job-
03. Nature of job: For 'recruitment purpose-the employer should know about the
nature of job. Not only the requirements of a specific job, it should also be kept
in mind for making the process a success.
04. Filling the job: The employer should have intention to fill the vacancies. How
many positions are vacant just now and how many will, fall vacant in near future
that can be identified, and then number of employees may be recruited.
05. Recruitment: In the fifth aspect of the recruitment process-of HRM search the
sources of recruitment, a) internal sources and b) external source. Both the
sources can be used at the same time.
06 Pool of qualified applicants: There are many applicants in the labor market.
But all are not eligible for the post. Only efficient employees can be selected.
07 Selection: It is the last stage of the process.. It follows a standard pattern,
beginning with an initial screening interview and concluding with the final
employment decision.
From the above discussion we can get a clear idea about the recruitment
process. Any HRM can make the recruitment process a success, if all these
aspects are considered.
3.5 Selection
Once the potential applicants are identified, the next step is to evaluate their
qualification, qualities, experiences, capabilities etc. & make the selection. It is the
process of offering jobs to the desired applicants. Selection means choosing a few from
those who apply, It is picking up of applicants or candidates with requisite qualifications
and qualities to fill jobs in the organization.
The process of interviewing and evaluating candidates for a specific job and selecting an
individual for employment based on certain criteria. Employee selection can range from
a very simple process to a very complicated process depending on the firm hiring and
the position. Certain employment laws such as anti-discrimination laws must be obeyed
during employee selection
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3.5.1 Process of Selection
Selection activities typically follow a standard pattern, beginning with an initial
screening, interview and concluding with the final employment decision. Selection
process typically consists of eight steps. Such as -
1. Initial screening interview: The first step in the selection process where by
inquiries about a job are screened. It is a two steps procedure. It is excellent
opportunity for Human Resource Management to describe the job in detail so the
candidates can consider seriously about applying. During the initial screening it
is important to identify a salary range, It is a two steps procedure, a) The
screening of inquires, b) The provision of screening interview.
2. Completion of the application form: The application form gives a job
performance related synopsis of what applicant has been doing during their adult
life, their skills and their accomplishments. Applications are also useful in that
they obtain information the company wants.
3. Employment tests: Intelligence, aptitude, ability and interest tests are needed to
provide major input to the selection process. In this step handwriting analysis
and honesty tests have also been used with the attempt to learn more about the
candidate.
4. The comprehensive interview: A selection device in which in-depth
information" about a candidate can be obtained. The applicant may be
interviewed by Human Resource Management interviewers, and senior
managers. This interview assesses one's motivation,, ability to work under
pressure and ability to "fit in" with the organization.
5. Background investigation: This stage contacting former employers to confirm
the candidates work record and to obtain their appraisal of his or her
performance. Contacting other references and verifying the educational
accomplishments are shown in the application. It is also checking credit
references and criminal records and even using third-party investigators to do the
background check. Note: Under the comprehensive Approach, all steps
completed Before a haring--decision is made. (Source: DeCenzo & Robbin
"Human Resource Management").
6. Conditional job offer: Job offer made to an individual which will become
permanent after passing tests such as a substance abuse test. Conditional job
offer is usually made by an HRM representative. .
7. Physical or Medical examination: Physical exam can only be used, who are
unable to physically comply with the requirements of a job. It is to show that
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minimum standards of health exist to enroll in company health and life insurance
program.
8. Final job offer: Those individuals who perform successfully in the preceding
steps are now considered to be eligible to receive the employment offer.
3.6 Interview
Meaning of Interview
Interview may be defined as a device of gathering and receiving information
through face to face meeting between the employer and applicant with a view to
make final selection decision.
Types of Interview
There are a few types of interview. An organization can follow any one or more than
one interviews at the same times. These types are shown in the following table
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3.7 Job Description
This section describes the appropriate responsibility areas, tasks or duties for the role.
This can be taken almost directly from the job description previously constructed.
Realistic job previews: While selling the job is important, it can be a good sales ploy to
point out any particular difficulties of the job, giving the applicant a more realistic idea
about what the job entails. This should only be used where a direct compensation has
been built into the package.
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3.8 Job specification
A job specification goes beyond a mere description - in addition, it highlights the mental
and physical attributes required of the job holder. For example, a job specification for a
trainee manager's post in a retail store included the following:
'Managers at all levels would be expected to show responsibility. The company is
looking for people who are tough and talented. They should have a flair for business,
know how to sell, and to work in a team.
Job analysis, description, and specification can provide useful information to a business
in addition to serving as recruitment instruments. For example, staff appraisal is a means
of monitoring staff performance and is a feature of promotion in modern companies. In
some companies, for example, employees and their immediate line managers discuss
personal goals and targets for the coming time period (e.g. the next six months). The
appraisal will then involve a review of performance during the previous six months, and
setting new targets. Job details can serve as a useful basis for establishing dialogue and
targets. Job descriptions can be used as reference points for arbitrating in disputes as to
'who does what' in a business. Selection involves procedures to identify the most
appropriate candidates to fill posts. An effective selection procedure will therefore take
into consideration the following: keeping the costs of selection down making sure that
the skills and qualities being sought have been identified, developing a process for
identifying them in candidates making sure that the candidates selected, will want the
job, and will stay with the company. Keeping the costs of selection down will involve
such factors as holding the interviews in a location, which is accessible to the
interviewing panel, and to those being interviewed. The interviewing panel must have
available to them all the necessary documentations, such as application forms available
to study before the interviews take place. A short list must be made up of suitable
candidates, so that the interviews do not have to take place a second time, with new job
advertisements being placed. The skills required should have been identified through the
process of job analysis, description and specification. It is important then to identify
ways of testing whether candidates meet these requirements.
Testing this out may involve:
interviewing candidates
asking them to get involved in simulated work scenarios
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asking them to provide samples of previous work
getting them to fill in personality and intelligence tests
Giving them real work simulations to test their abilities.
Sales points
Advertising should sell the job by highlighting the opportunities the role provides.
These opportunities may Include:
Learning and growth opportunities (professional and personal development)
The team on the farm
Quality of accommodation
Training provided
Recreational opportunities
Proximity to town
Time off
Leave provisions
Level of salary
Success stories of previous employees
Farm facilities/infrastructure.
Employers should be careful not to oversell the role because if they cant come through
on promises made, staff will be disappointed. It is also illegal under the Fair Trading
Act. In all cases adverts should avoid overused words, such as progressive, self-
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starter and motivated. They are used with such frequency that they have lost their
meaning and have become space fillers.
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Requesting job applicants to address specific selection criteria (i.e., essential and
desirable) can improve the efficiency of reviewing CVs.
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9. Morale development: One of the important objectives of job evaluation is to
develop moral and job satisfaction and reducing, frustration among the
employees
10. Improved productivity: Productivity level can also be "enhanced by job
evaluation. Because after proper evaluating the jobs distribution of employees
can properly be made through out the organization.
11. Utilization of human resources: Without proper utilization organizational
target can not be achieved in time. Job evaluation helps both production and
human resource managers to make the arrangement for proper utilization of
existing human resource capabilities. Conflict can destroy any good working
environment. Job evaluation can reduce conflict and unrest tendencies of the
employees7 arid ensures their full participation in the production and service
activities.
12. Work simplification: Work simplification can help the employees and
managers understand their activities and also ensure good performance.;
Through Job evaluation work simplification is done. absenteeism and labor
absenteeism can be brought to a minimum.
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Chapter Four
Analysis and Findings
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4.1 Recruitment and Selection procedure of Sonali Bank Limited: An
Evaluation
Following the rules stated in this chapter as well as in the attached schedule to any post,
appointment may be made according to following procedures such as
Direct Recruitment
Recruitment through promotion
Contractual Recruitment
After being effective of this service regulations no direct appointment will be made to
below junior officer or equivalent or assistant officer-grade-1 / assistant officer grade 2 a
in equivalent post & support sub post when the employee to these posts will go to
normal retirement to the said post direct appointment can not be made still then, under
the basis of the approved regulations by the board of directors to the posts below the
rank of grade-2 appointment must be made through contractual basis or through out
sourcing method.
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Following the approved appointment regulations of board of directors, the chief
executive officer & managing director being empowered administratively will
appoint other posts that is deputy general manager & posts below to this direct /
through promoting / contractual basis.
In case of contractual appointment holders, the rules of the regulations will not
be applicable. According to approved terms & conditions related to contractual
appointment by the board of director, the appointed officers will enjoy
receivable facilities. In case of promotion / direct appointment these regulations
will be applicable. In case what is not mentioned in the regulations for the chief
executive officer and managing director, he will be entitled to get the facilities as
approve as approved by board of directors.
Selection committee
Selection committee with a view to recommending for appointment on direct/
promotion/ contractual basis, board of director and chief executive officer and
managing director will form one or more selection committee & without the
recommendation of the selection committee no person can be appointed to any
post.
Direct Recruitment:
No person is considered to be befit for appointing to any post, if he
is not a citizen of Bangladesh or
if he has been removed or dismissed by his previous appointing authority for his
dishonesty or moral turpitude or
He has been convicted by any criminal court of the country
If he has been declared bankrupt by any court
Nobody will be appointed to any post direct if he lags qualification & not within
the age limit as mentioned in the schedules still then, provided that, if an
employee is in service, for that departmental candidate, board of directors can
relax his age limit.
Direct appointment cannot be made to any post, if
If a person selected for direct appointment does not overcome the health test by
the medical board of formed by the board of directors or from the same test done
by the physician engaged by the bank.
If the past activities of such kind of person detected by the competent agency &
as such on overview if he is not considered fit for obtaining joy in the bank.
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In case of direct/ contractual appointment at least in the two national daily
published from the capital, the through advertisement application will be invited
and will be published through Sonali Bank website.
At the time of joining service, every officer / employee on the fixed form
determined by board of directors will sign declaration of secrecy / non disclosure
& on declaration of fidelity. Besides joining incumbent as apprentice officer will
have given security bond on the form prescribed by the board of directors on
serving minimum five years and selected person for specialized and foreign
training has to sign fixed training bond determined by board of directors.
Counting of joining period if the newly appointed person joins on a fixed day in
a fixed duty place at the early hours his joining will be counted since that day.
Otherwise, if he joins afternoon, his joining will be counted from the next day.
For the necessity of bank, according to approved regulations by the board of
directors at the consolidated salary appointment may be made to adhoc
employees.
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vacant post, a merit list will be prepared for promotion & that will remain valid
upto 31st December of the concerned year.
If promotion is given to officer / employee he can not apply for its cancellation
or reject it. Such kind of application will be liable to punished & according to
the regulations, punitive measures will be taken.
On duty officer outside Bangladesh their promotion will be considered on their
effectiveness, consultation of their service records, & having telephonic or
personal interview.
Employee appointed against any vacant post, if the conduct and duties of the
employee for six months is satisfactory since the date of his promotion, since the
said date, he will be permanent in the promoted post.
If the appointing authority thinks that the manners & works of the promoted
employee was not satisfactory, then he can be demoted to the post from where he
was promoted.
Apprenticeship:
Any appointed employee against any vacant post will have to undergo 12
months apprenticeship since his her joining date.
During the period of apprenticeship, if the authority thinks that the conduct &
works of the apprentice is not satisfactory, the authority can windup the service
of apprenticeship.
After the completion of the period of apprenticeship, if the authority feels
satisfactory on the ground that during apprentice, the conduct & works of the
apprentice was satisfactory hit to below sub-rule his service may be permanent
since the joining date of service.
Any apprenticeship not permanent any post. If he successfully not passing the
particular training progam or exam.
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4.2 Evaluation of Findings on Questionnaire data
1. Qualification of the candidates:
Answer Response Percentage (%)
MBA 8 40
BBA 6 30
MBM 1 5
Masters form any subject 5 25
Others 0 0
45
40
35
30
Axis Title
25
20
15
10
5
0
Masters
MBA BBA MBM form any Others
subject
Response 8 6 1 5 0
Percentage (%) 40 30 5 25 0
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2. University Preferences Rate:
Answer Response Percentage (%)
University of Dhaka 6 30
University of Chittagong 2 10
Jahangirnagar University 4 20
University of Rajshahi 2 10
Reputed Private University 4 20
Others 2 10
35
30
25
Axis Title
20
15
10
5
0
Universit Jahangir Reputed
Universit Universit
y of nagar Private
y of y of Others
Chittago Universit Universit
Dhaka Rajshahi
ng y y
Response 6 2 4 2 4 2
Percentage (%) 30 10 20 10 20 10
From the above graph, we can see highest number of Respond candidates (30%) comes
from Dhaka University rather than Jahangirnagar and Reputed Private Universitys
candidates (20%), Chittagong & Rajshahi Universitys and other candidates (10%).
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3. Are you happy for the recruitment process of the Sonali Bank Ltd.?
Answer Response Percentage (%)
Yes 14 70
No 6 30
80
70
60
50
Axis Title
40
30
20
10
0
Response Percentage (%)
Yes 14 70
No 6 30
From the above graph we can say the number of satisfied employees are increasing by
the SBL recruitment and selection process and still 2014 it is the highest, which means
the number of satisfied employees are increased which also helps in profit maximizing
and further development.
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4. Does the Sonali Bank Ltd. follow recruitment procedure?
Answer Response Percentage (%)
Yes 18 90
No 2 10
90
80
70
60
Axis Title
50
40
30
20
10
0
Response Percentage (%)
Yes 18 90
No 2 10
From the above graph it seen than most of respondents think that the current process of
recruitment is effective for the Sonali Bank .some think that the bank should be or
economic when it is about to advertise vacancy .
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5. What is your opinion about the recruitment procedure of the Bank?
Answer Response Percentage (%)
Excellent 2 10
Very Good 4 20
Good 4 20
Satisfactory 8 40
Dissatisfactory 2 10
45
40
35
30
Axis Title
25
20
15
10
5
0
Dissatisfactor
Excellent Very Good Good Satisfactory
y
Response 2 4 4 8 2
Percentage (%) 10 20 20 40 10
We found that almost all of respondent are satisfied with the process of recruitment of
the SBL which is seen from the graph.
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6. What is your opinion about the formalities that the bank provides for recruitment?
Answer Response Percentage (%)
Excellent 2 10
Very Good 4 20
Good 4 20
Satisfactory 8 40
Dissatisfactory 2 10
45
40
35
30
Axis Title
25
20
15
10
5
0
Dissatisfact
Excellent Very Good Good Satisfactory
ory
Response 2 4 4 8 2
Percentage (%) 10 20 20 40 10
Figure 6: Opinion about the formalities that the bank provide for recruitment
From the answer given by different employees in the bank most of them had responded
are satisfied (40%) rather than dissatisfied (10%).
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7. Are you satisfy that terms and conditions of the Sonali Bank Ltd.?
Answer Response Percentage (%)
Excellent 2 10
Very Good 4 20
Good 10 50
Satisfactory 2 10
Dissatisfactory 2 10
60
50
40
Axis Title
30
20
10
0
Dissatisfact
Excellent Very Good Good Satisfactory
ory
Response 2 4 10 2 2
Percentage (%) 10 20 50 10 10
Figure 7: Number of Satisfied people toward the terms and conditions of the SBL
From the above graph, we found that the number of responded employees mostly say
that they are satisfy with the terms and conditions of Sonali bank Which affected in
recruitment and selection process of SBL bank.
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8. What your view about the behavior of the employee when you are entry level
officer?
Answer Response Percentage (%)
Very Friendly 2 10
Friendly 4 20
Satisfactory 8 40
No comment 6 30
45
40
35
30
Axis Title
25
20
15
10
5
0
Very Friendly Friendly Satisfactory No comment
Response 2 4 8 6
Percentage (%) 10 20 40 30
Figure 8: Analysis about the behavior of the employee in entry level officer
The employees at Sonali Bank Ltd express their varied views about the best way to
recruit people. When we through a questionnaire survey about the view of employee
behavior in their entry level officer than most of them had responded satisfactory (40%).
its good ratio to find feedback recruitment process for a reputed bank .
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9. Do you think that any limitation of Sonali Bank getting job?
Answer Response Percentage (%)
Yes 4 20
No 16 80
90
80
70
60
Axis Title
50
40
30
20
10
0
Response Percentage (%)
Yes 4 20
No 16 80
In the term of reliable source the attitude of the respondents were in favor of External
because they think candidates from outside are more experienced and skilled .Less were
in favor of internal source of recruitment.
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4.3 Findings of the Study
After analyzing this report I have found the followings which are exist in SBL:
Before Planning Manpower SBL assesses the -Need assessment, External conditions,
Organizational conditions, Employee conditions, Employee Inventory.
Sonali Bank Limited prefers public university is more than another university.
Sonali Bank Limited analyzes job for the purpose of HR Planning, Recruitment and
Selection, Setting and Monitoring Performance Standards, Training, Compensations and
Benefits.
SBL uses both internal and external sources of recruitment.
Recruitment and Selection of SBL is done by four ways- direct recruitment and
selection, recruitment and selection through advertisement, internal job posting and
promotion.
SBL uses press advertisement for recruitment and selection.
SBL uses employee referrals for recruitment and selection.
SBL uses public and private employment agencies for recruitment and selection.
There is no gender discrimination in SBL.
SBL does not use campus recruitment.
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Chapter Five
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5.1 Recommendations
While doing the internship, it has been found the Human Resource Department of SBL with its
small team is managing the Human Resource Management functions extensively. Recruitment
and selection are the most crucial functions of the department. Successful Human Resource
Department can ensure the better output. There are needs of some improvements in HR
Department of SBL. So, considering all the analysis and findings the following
recommendations are made, which will benefit Personnel and HR Department of SBL.
SBL should shorten the process time of recruitment and selection. A logical and rational
time range will ensure participation of qualified candidates in the selection procedure.
SBL should recruit and select employee through campus recruitment because by this
recruitment SBL will get the meritorious students and it will be beneficial for SBL.
SBL should recruit and select employee through Walk-ins and Write-ins.
SBL should recruit temporary and outsourced staffs.
They should follow both top-down and bottom-up approach for forecasting HR demand.
They should follow both Trend Analysis and Delphi technique method for analyzing
HR availability.
The gap between advertisement and final selection is 90 days. The gap should be 30
days.
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5.2 Conclusion
Sonali Bank Limited is the public sector bank of Bangladesh fully owned by local entrepreneurs.
Bank plays an important role in the business sector and in the industrialization of a country. The
performance of the branch for last six months is impressive. As an internee of Sonali Bank
Limited I have truly enjoyed my internship from the learning and experience viewpoint. I have
confident that these three months internship program at SBL will definitely help me to realize
my future carrier in the job market. The main focus of this report is on the recruitment and
selection procedure of SBL.
At the end of this report, I can say that SBLs recruitment and selection procedure is
satisfactory. SBL use both internal and external sources of recruitment. And also SBL recruit
and select employee by four ways - direct recruitment and selection, through advertisement,
internal job posting and promotion. SBLs Personnel and HR Department plays an important
role to right person for right job at the right time.
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References
Website :
www.sonalibank.com.bd
www.google.com
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