Cisco Spark Call Phone Guide

Cisco IP Phone 7800 and 8800 Series Guide
First Published: 2016-03-04

Last Modified: 2017-03-16
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CONTENTS
CHAPTER 1 Accessories Available for Your Phone 1

Cisco IP Phone 8800 Series Supported Accessories 1
Cisco IP Phone 7800 Series Supported Accessories 2
Cisco IP Conference Phone 7832 Supported Accessories 3
View the Accessories Associated with Your Phone 3
Headsets 3
CHAPTER 2 Activate Your Phone 5

Get an Activation Code 5
Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR) 5
Activate Your Phone Manually 6
Re-enter Your Phone Activation Code 6
CHAPTER 3 Add Buttons to Your Phone (8800 Series) 9

Cisco IP Phone 8800 Key Expansion Module 9
Cisco IP Phone 8800 Key Expansion Module Buttons and Hardware 10
Connect a Single Key Expansion Module to a Cisco IP Phone 12
Connect Two or Three Key Expansion Modules to a Cisco IP Phone 16
Manage Your Key Expansion Modules 20
Place a Call on the Key Expansion Module 21
Adjust the Key Expansion Module Screen Brightness 21
CHAPTER 4 Adjust Your Phone on Your Desk 23

Change the Viewing Angle of Your Phone (7800 Series) 23
Change the Viewing Angle of Your Phone (8800 Series) 23
Adjust the Handset Rest 24
Secure the Phone with a Cable Lock (8800 Series) 25

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Contents
CHAPTER 5 Answer Calls from Your Hunt Group on Your Phone 27

Answer a Call Within Your Hunt Group 27
Sign In and Out of a Hunt Group 27
CHAPTER 6 Answer Calls on Your Conference Phone 29

Answer a Call 29
Answer Call Waiting on Your Conference Phone 29
CHAPTER 7 Answer Calls on Your Phone 31

Answer a Call 31
Answer Call Waiting 31
Answer Calls Automatically 31
CHAPTER 8 Change the Sound on Your Phone 33

Mute Your Call 33
Adjust the Phone Ringer Volume 33
Change the Ringtone 34
Adjust the Volume During a Call 34
Adjust the Headset Feedback 35
CHAPTER 9 Change the Video Settings on Your Cisco IP Phone 8845, 8865, and 8865NR 37
Adjust the Video Brightness 37
Adjust the Video Bandwidth 37
View Video Calls on Your Computer 38
CHAPTER 10 Check Your Voicemail 39

Check for New Voice Messages 39
Check Your Voicemail from Your Desk Phone 39
Check Your Voicemail from Any Phone 40
Delete Your Voicemail Messages 41
Restore a Deleted Voicemail Message 41
CHAPTER 11 Conference Phone Navigation, Softkeys, and Screen 43

Conference Phone Features 43

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Contents
Conference Phone Navigation 43

Conference Phone Softkeys 44
Conference Phone Screen 44
CHAPTER 12 Energy Saving Features on Your Phone 45

Energy Savings 45
Energy-Saving Schedule 45
Turn On Your Phone 46
CHAPTER 13 Getting Started with My Cisco Spark 47

Complete Your Initial Setup in My Cisco Spark 47
My Cisco Spark Basics 48
CHAPTER 14 Getting Started with Your New Phone 49

Your New Phone 49
Install Your New Phone (7800 Series) 49
Install Your New Conference Phone 50
Complete Your Initial Setup in My Cisco Spark 51
Get an Activation Code 52
Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR) 52
Activate Your Phone Manually 53
Activate Your Voicemail Account 53
Voicemail PIN Rules 54
CHAPTER 15 Make a Conference Call on Your Phone 55

Three-Way Conference Calling 55
Check Which Desk Phone You Have 55
Add Another Person to a Call (7811) 56
Add Another Person to a Call (7821, 7841, 7861) 56
Add Another Person to a Call (7832) 56
Add Another Person to a Call (8800 Series) 57
CHAPTER 16 Make Basic Calls from Your Conference Phone 59

Make a Call 59

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Contents
Make a Speed-Dial Call with Your Conference Phone 59

Redial a Number 60
Dial an International Number 60
Content Sharing 60
Secure Calls 60
CHAPTER 17 Make Basic Calls from Your Phone 61

Make a Call 61
Make a Call with the Speakerphone 61
Make a Call with a Headset 62
Make a Call with a Phone or Video Address (8800 Series) 62
Make a Call with a Speed-Dial Button on Your Desk Phone 63
Redial a Number 63
Dial an International Number 63
Content Sharing 64
Secure Calls 64
CHAPTER 18 Make It Easier to View Your Phone Screen 65

Adjust the Screen Brightness (8800 Series) 65
Change the Font Size 65
Adjust the Contrast 66
CHAPTER 19 Make Video Calls from Your Cisco IP Phone 8845, 8865, and 8865NR 67
Make a Video Call 67
Stop Your Video 68
Toggle Between Phone and Video Display 68
Adjust the Picture-In-Picture Position 68
Video Calls and Security 69
CHAPTER 20 Manage Mobile Contacts on Your Desk Phone (8800 Series) 71

View Your Mobile Contacts on Your Desk Phone 71
Save Contacts from Your Mobile Device on Your Desk Phone 71
Delete Contacts in Your Mobile Device Contact List 72
View Your Mobile Call History on Your Desk Phone 72

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CHAPTER 21 Pair a Mobile Device with Your Desk Phone (8800 Series) 73
Intelligent Proximity for Mobile Phones 73
Pair a Mobile Device with Your Desk Phone 73
Switch Connected Mobile Devices 74
Delete a Mobile Device 74
View Your Paired Bluetooth Devices 75
CHAPTER 22 Park Calls on Your Phone 77

Park a Call 77
Retrieve a Parked Call 78
CHAPTER 23 Personalize Your Phone (8800 Series) 79

Change the Wallpaper 79
Change the Phone Name 79
CHAPTER 24 Phone Firmware 81

Phone Firmware and Upgrades 81
Postpone a Phone Upgrade 81
View the Progress of a Phone Firmware Upgrade 81
CHAPTER 25 Phone Navigation, Softkeys, Buttons, and Screen 83

Phone Buttons and Screens 83
Navigation 83
Softkey, Line, and Feature Buttons 83
Phone Screen Features 85
CHAPTER 26 Place Calls on Hold on Your Phone 87

Put a Call on Hold 87
Swap Between Active and Held Calls 87
Answer a Call Left on Hold for Too Long 88
CHAPTER 27 Product Safety and Security for Your Phone 89

Safety and Performance Information 89
Power Outage 89

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Contents
External Devices 89
Bluetooth Wireless Headset Performance (8800 Series) 90
Ways to Provide Power to Your Desk Phone 90
Phone Behavior During Times of Network Congestion 90
FCC Compliance Statements 91
FCC Part 15.21 Statement 91
FCC RF Radiation Exposure Statement 91
FCC Receivers and Class B Digital Statement 91
Cisco Product Security Overview 91
Important Online Information 92
CHAPTER 28 Search and Call Contacts on Your Phone 93

Search Contacts 93
Browse Contacts (7800 Series and 7832) 93
Browse Contacts (8800 Series) 94
Call a Contact 94
Add a Contact to Favorites (8800 Series) 95
CHAPTER 29 Set Up Your Voicemail 97

Available Voicemail Features 97
Voicemail PIN Rules 97
Activate Your Voicemail Account 98
Change Your Personal Greeting 98
Change Your Recorded Name 99
Reset Your Voicemail PIN 99
CHAPTER 30 Speed-Dial Buttons on Your Phone 101

Create Speed Dials 101
Edit Your Speed Dials 102
Delete a Speed Dial 102
Reorder Your Speed Dials 102
Make a Call with a Speed-Dial Button on Your Desk Phone 103
Make a Speed-Dial Call with Your Conference Phone 103
CHAPTER 31 Support for USB Devices on the Cisco IP Phone 8800 Series 105

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Support for USB Devices on the Cisco IP Phone 8800 Series 105
Mobile Device Charging 106
CHAPTER 32 Use a Bluetooth Headset with Your Phone (8800 Series) 107
Bluetooth Headsets 107
Turn Bluetooth On or Off 108
Add a Bluetooth Headset 108
Disconnect a Bluetooth Headset 108
Remove a Bluetooth Headset 109
CHAPTER 33 Use Applications on Your Phone 111

Available Applications 111
View Active Applications 111
Switch to Active Applications 112
Close Active Applications 112
CHAPTER 34 Use a Standard Headset with Your Phone 113

Connect a Standard Headset 113
Set Up a Wideband Standard Headset 113
CHAPTER 35 Use a USB Headset with Your Phone (8800 Series) 115
USB Headsets 115
Connect a USB Headset 115
CHAPTER 36 Use Barge and Privacy on Shared Lines 117

Shared Lines on Your Desk Phone 117
Add Yourself to a Call on a Shared Line 117
Enable Privacy on a Shared Line 118
CHAPTER 37 View Recent Calls on Your Phone 119

Recent Calls Lists 119
View Your Recent Calls 119
Return a Recent Call 119
Clear the Recent Calls List 120
Delete a Call Record 120

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Contents
CHAPTER 38 Your Cisco IP Conference Phone 7832 123

The Cisco IP Conference Phone 7832 123
Cisco IP Phone 7832 Buttons and Hardware 124
CHAPTER 39 Your Cisco IP Phone 7800 Series 127

The Cisco IP Phone 7800 Series 127
Cisco IP Phone 7800 Series Buttons and Hardware 128
CHAPTER 40 Your Cisco IP Phone 8800 Series 131

The Cisco IP Phone 8800 Series 131
Cisco IP Phone 8800 Series Buttons and Hardware 132
CHAPTER 41 Additional Information 135

Adjust the Phone Screen Backlight (7800 Series) 136
Answer Cisco Spark Calls Automatically 136
Change the Time Zone of Your Device 137
Change Your Work Address for Emergency Services 138
Cisco IP Conference Phone 7832 Installation 138
Clean the Phone Screen 139
Connect Your Phone to a Wi-Fi Network 139
Differences Between Phone Calls and Lines 139
Find Information About Your Phone 140
Forward Your Phone Calls to Another Number 140
Handle Work Calls from Any Phone 141
Hearing-Impaired Accessibility Features for the Cisco IP Conference Phone 7832 142
Hearing-Impaired Accessibility Features for the Cisco IP Phone 7800 Series 144
Hearing-Impaired Accessibility Features for the Cisco IP Phone 8800 Series 147
Lost Phone Connectivity 150
Mobility-Impaired Accessibility Features for the Cisco IP Conference Phone 7832 151
Mobility-Impaired Accessibility Features for the Cisco IP Phone 7800 Series 152
Mobility-Impaired Accessibility Features for the Cisco IP Phone 8800 Series 154
My Cisco Spark Basics 155

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Contents
Report All Phone Issues 156

Send a Page 157
Shared Lines on Your Conference Phone 158
Shared Lines on Your Desk Phone 158
Silence Incoming Calls on Your Phone 158
Support for Bluetooth on the Cisco IP Phone 8800 Series 159
Supported Devices and Applications for Cisco Spark Services 159
Transfer a Call to Another Person from Your Phone 161
Vision-Impaired and Blind Accessibility Features for the Cisco IP Conference Phone 7832 162
Vision-Impaired and Blind Accessibility Features for the Cisco IP Phone 7800 Series 164
Vision-Impaired and Blind Accessibility Features for the Cisco IP Phone 8800 Series 168
Ways to Provide Power to Your Conference Phone 171
Ways to Provide Power to Your Desk Phone 172

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Contents

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CHAPTER 1
Accessories Available for Your Phone
Cisco IP Phone 8800 Series Supported Accessories, page 1
Cisco IP Phone 7800 Series Supported Accessories, page 2
Cisco IP Conference Phone 7832 Supported Accessories, page 3
View the Accessories Associated with Your Phone, page 3
Headsets, page 3
Cisco IP Phone 8800 Series Supported Accessories

You can use your phone with different types of accessories, such as headsets, microphones, and speakers.
This table shows you which ones you can use with your particular phone.
In the following table, an X indicates support for an accessory by a particular phone model and a dash (-)
indicates no support.
Table 1: Accessory Support for the Cisco IP Phone 8800 Series
Accessory Type Cisco IP Phone

8811 8841 8845 8851 8851NR 8861 8865 8865NR
Cisco Accessories
Cisco IP Add-on 2 2 3 3 3
Phone module
8800 Key
Expansion
Module
Wall X X X X X X X X
Mount Kit
Third-Party Accessories

1

8811 8841 8845 8851 8851NR 8861 8865 8865NR
Headset Analog X X X X X X X X
Analog X X X X X X X X
Wideband
Bluetooth X X X X
USB X X X X X
Microphone External X X X
PC
Speakers External X X X
PC

You can use your phone with different types of accessories, such as headsets, microphones, and speakers.
This table shows you which ones you can use with your particular phone.
In the following table, an X indicates support for an accessory by a particular phone model and a dash (-)
indicates no support.
Table 2: Accessory Support for the Cisco IP Phone 7811, 7821, 7841, and 7861

7811 7821 7841 7861
Cisco Accessory
Wall Mount Kit X X X X
Third-Party Accessories
Headsets Analog - X X X
Analog - X X X
Wideband
Microphone External - - - -
Speakers External - - - -

2
Cisco IP Conference Phone 7832 Supported Accessories
Cisco IP Conference Phone 7832 Supported Accessories

The Cisco IP Conference Phone 7832 does not support any accessories.
View the Accessories Associated with Your Phone

You can connect external hardware to your phone. All phones have a headset jack. Some models also support
Bluetooth and USB accessories. The accessory list, by default, contains an analog headset that can be set up
to enable wideband.
Procedure
Step 1 Press Applications .

Step 2 Select one of the following options:
Accessories
(Optional) Bluetooth
Step 3 (Optional) Select an accessory and press Show detail.

Step 4 Press Exit.
Headsets
Check with the headset manufacturer to confirm whether you can use it with your Cisco phone.
If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.

3
Headsets

4
CHAPTER 2
Activate Your Phone
Get an Activation Code, page 5
Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR), page 5
Activate Your Phone Manually, page 6
Re-enter Your Phone Activation Code, page 6
Get an Activation Code

To use your phone with Cisco Spark, you should have received an email that includes an activation code. You
need to enter this code the first time you sign in to your phone. If you can't find the email or if the code is
already expired, you can create a new one.
If your phone has a camera, you can either scan the QR code or enter the code manually. If your phone doesnt
have a camera, you must enter the code manually.
Procedure
From My Cisco Spark, select Call Settings > Generate Activation Code.
Activate Your Phone Automatically with a QR Code (8845, 8865,

and 8865NR)
If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter
manually, press Back to return to the QR code screen.
Before You Begin

You need the QR code from your welcome message.
If the code from your welcome message has expired, generate an activation code for your device with My
Cisco Spark.

5
Activate Your Phone
Activate Your Phone Manually
Procedure
Step 1 Make the QR code ready with one of these methods:

Print the email with the QR code and hold the paper in front of the phone camera.
Display the QR code on your mobile device and hold the device in front of the phone camera.
Display the QR code on your computer and hold the phone in front of the computer screen.
Step 2 Turn the ring around the camera clockwise to open the shutter.
Step 3 Scan the QR code.
When the scan succeeds, your phone registers with the server, and you're ready to make your first call.

If your phone does not have a camera, enter the code on the phone screen to activate it.
If your phone has a camera, you can press Enter manually to enter the code manually instead of scanning
the QR code.
Before You Begin

Cisco Spark.
Procedure
Step 1 Enter your activation code.

Step 2 Press Continue.
Your phone registers with the server, and you're ready to make your first call.
Re-enter Your Phone Activation Code

If you ever need to re-enter the activation code for your phone, generate a new code and reset the service
mode settings on the phone. After you reset these settings, your phone will restart and prompt you to enter
the activation code.
Procedure
Step 1 Do one of the following actions:

6
Activate Your Phone
Desk phonesPress Applications
Conference phonePress Settings.
Step 2 Select Admin settings > Reset settings.

Step 3 Select Service mode.
Step 4 Press Reset.
The phone resets and the activation screen is displayed.

7
Activate Your Phone

8
CHAPTER 3
Add Buttons to Your Phone (8800 Series)
Cisco IP Phone 8800 Key Expansion Module, page 9
Cisco IP Phone 8800 Key Expansion Module Buttons and Hardware, page 10
Connect a Single Key Expansion Module to a Cisco IP Phone, page 12
Connect Two or Three Key Expansion Modules to a Cisco IP Phone, page 16
Manage Your Key Expansion Modules, page 20
Place a Call on the Key Expansion Module, page 21
Adjust the Key Expansion Module Screen Brightness, page 21
Cisco IP Phone 8800 Key Expansion Module

The Cisco IP Phone 8800 Key Expansion Module allows you to add extra line appearances or programmable
buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or
phone feature buttons.
Table 3: Key Expansion Module Support
Cisco IP Phone Model Number of Key Expansion Modules Supported

8851 and 8851NR 2 key expansion modules with 72 buttons
8861, 8865, and 8865NR 3 key expansion modules with 108 buttons
When multiple key expansion modules are attached to the phone, they are numbered according to the order
in which they are connected to the phone. For example:
Key expansion module 1 is the closest unit to the phone.
Key expansion module 2 is the unit in the middle.

9
Cisco IP Phone 8800 Key Expansion Module Buttons and Hardware
Key expansion module 3 is the farthest unit from the phone.
Figure 1: Cisco IP Phone 8861 with Three Cisco IP Phone 8800 Key Expansion Modules
Caution The slots in the side of the phone are designed only for use with the spine connectors on the key expansion
module. Insertion of other objects permanently damages the phone.
When you use key expansion modules, check with your administrator about power requirements.
Cisco IP Phone 8800 Key Expansion Module Buttons and

Hardware
The following table describes the features of the key expansion module.
LCD screenDisplays the phone number, speed-dial number (or name or other text label),
phone service, or phone feature assigned to each button.
Icons that indicate line status resemble (in both appearance and function) the icons on the phone
to which the key expansion module is attached.

10
Cisco IP Phone 8800 Key Expansion Module Buttons and Hardware
1 Lighted buttons18 buttons. If the feature on the button is the line feature, that button corresponds
to one line (same as on the phone). The lights beneath each button indicate the state of the
corresponding line as follows:
light offLine available or a call is ringing on an inactive page.
green steadyLine in use by you, you have a call on hold, or a call being transferred
red steadyLine in use by someone else or someone else has a call on hold on a
shared line.
amber steadyLine ringing.
2 Shift buttons2 buttons. Each button corresponds to one page of 18 buttons. The button for
page 1 is labeled as 1 and the button for page 2 is labeled as 2. The lights in each button indicate
the state of the page as follows:

green steadyPage is in view.

light offPage is not in view.

amber steadyPage is not in view with one or more alerting calls on the page.

red steadyPage is in view with one or more alerting calls on the page.
The key expansion module displays keys in two-column mode.

11
Connect a Single Key Expansion Module to a Cisco IP Phone
Two-Column Mode
In two-column mode, each button on the left and right of the screen is assigned to a different phone
number, speed-dial number (or name or other text label), phone service, or phone feature. In this
configuration, the key expansion module displays up to 18 items on page 1, and up to 18 items on page
2.
Figure 2: Key Expansion Module with Two Columns

Procedure
Step 1 Unplug the Ethernet cable from the phone.

Step 2 If installed, remove the footstand from the phone.
Step 3 Locate the accessory connector covers on the side of the phone.
This diagram shows the location.

12
Step 4 Remove the two accessory connector covers, as shown in the diagram.
Caution The slots are designed for the spine connector only. Insertion of other objects will cause permanent
damage to the phone.
Step 5 Position the phone so that the front of the phone faces up.
Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP
Phone.
a) Align the spine connector with the accessory connector ports.
Note Install the connector in the orientation shown in the following diagrams.
b) Firmly press the spine connector into the phone.
This diagram shows the spine connector.

13
This diagram shows the installation of the spine connector.
Step 7 Connect the other end of the spine connector to the key expansion module as shown as shown in this diagram.
a) Align the spine connector with the key expansion module accessory connector ports.
b) Firmly press the key expansion module into the spine connector.

14
Step 8 Use a screwdriver to fasten the screws into the phone.

This step ensures that the phone and key expansion module remain connected at all times. This diagram shows
the location of the screw holes on the phone and one key expansion module.
Note Make sure that the screws are fully inserted into the phone and
tightened.

15
Connect Two or Three Key Expansion Modules to a Cisco IP Phone
Step 9 (Optional) Install the footstands on the phone and on the key expansion module, and adjust both footstands
to rest evenly on the work surface.
Step 10 Plug the Ethernet cable into the phone.
Connect Two or Three Key Expansion Modules to a Cisco IP

Phone
Procedure
Step 1 Unplug the Ethernet cable from the phone.

Step 2 If installed, remove the footstand from the phone.
Step 3 Locate the accessory connector covers on the side of the phone.
This diagram shows the location.
Step 4 Remove the two accessory connector covers, as shown in the diagram.

16
Caution The slots are designed for the spine connector only. Insertion of other objects will cause permanent
damage to the phone.
Step 5 Position the phone so that the front of the phone faces up.
Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP
Phone.
a) Align the spine connector with the accessory connector ports.
Note Install the connector in the orientation shown in the following
diagrams.
b) Firmly press the spine connector into the phone.
This diagram shows the spine connector.
This diagram shows the installation of the spine connector.

17
Step 7 Connect the other end of the spine connector to the key expansion module as shown in this diagram.
a) Align the spine connector with the key expansion module accessory connector ports.
b) Firmly press the key expansion module into the spine connector.

18
The first Key expansion module is now connected to the Cisco IP Phone.
Step 8 Use a second key expansion module spine connector to connect the second key expansion module to the first
key expansion module.
Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second
(middle) key expansion module. This figure shows a Cisco IP Phone with three key expansion modules
attached.
Step 10 Use a screwdriver to fasten the screws into the phone and into each key expansion module.
This step ensures that the phone and key expansion modules remain connected at all times. This diagram
shows the location of the screw holes.

19
Manage Your Key Expansion Modules
Note Make sure that the screws are fully inserted into the phone and
tightened.
Step 11 (Optional) Install the footstands on the phone and on the key expansion modules, and adjust all footstands
to rest evenly on the work surface.
Step 12 Plug the Ethernet cable into the phone.
Manage Your Key Expansion Modules

After you install and set up a key expansion module on your phone, the device automatically gets added to
My Cisco Spark. Here, you can perform any number of actions:
View the status of a device.
Rename a device.
Change the time zone of a device.
Deactivate a device.
Procedure
Step 1 From My Cisco Spark, select Call Settings.

Step 2 Select the ellipsis () icon and perform the action you require.

20
Place a Call on the Key Expansion Module
Place a Call on the Key Expansion Module

Procedure
Step 1 Press the line button on the key expansion module.

Step 2 Dial a phone number.
Adjust the Key Expansion Module Screen Brightness

Procedure
Step 1 Press Applications on the phone.

Step 2 Select Settings > Brightness > Brightness - Key expansion module x, where x is the number of the key
expansion module.
Step 3 Press right on the Navigation pad to increase brightness. Press left on the Navigation pad to decrease brightness.
Step 4 Press Save.

21
Adjust the Key Expansion Module Screen Brightness

22
CHAPTER 4
Adjust Your Phone on Your Desk
Change the Viewing Angle of Your Phone (7800 Series), page 23
Change the Viewing Angle of Your Phone (8800 Series), page 23
Adjust the Handset Rest, page 24
Secure the Phone with a Cable Lock (8800 Series), page 25
Change the Viewing Angle of Your Phone (7800 Series)

You can change the angle of the phone to eliminate glare on the screen.
Procedure
Step 1 Unplug the phone from the network.

Step 2 Place the phone so that the keypad faces the desktop.
Step 3 Grasp one side of the footstand with one hand and place your other hand on the phone.
Step 4 Hold down the phone and pull up on the footstand.
Step 5 Turn the footstand over.
Step 6 Push the footstand back into the phone until the stand locks into place.
Step 7 Place the phone upright and plug it into the network.
Change the Viewing Angle of Your Phone (8800 Series)

You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera ,
you can change the angle to improve the camera view.

23
Adjust the Handset Rest
Procedure
Step 1 Hold the receiver in the cradle with one hand.

Step 2 Move the footstand with the other hand to change the angle.
Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion
module are stable.
Step 4 (Optional) Press Self-view to check the camera angle.
Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.

24
Secure the Phone with a Cable Lock (8800 Series)

You can secure your phone with a laptop cable lock up to 20 mm wide.
Procedure
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.

25

26
CHAPTER 5
Answer Calls from Your Hunt Group on Your
Phone
Answer a Call Within Your Hunt Group, page 27
Answer a Call Within Your Hunt Group

Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the
call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on
the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group,
you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to
prevent calls from ringing on your phone.
Before You Begin

You must be signed into the hunt group to receive hunt group calls.
Procedure
When a hunt group call rings on your phone, answer the call.
Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to
you.
Procedure
Step 1 Press Hunt Group to sign in.

Step 2 Press Hunt Group again to sign out.

27
Answer Calls from Your Hunt Group on Your Phone
Sign In and Out of a Hunt Group

28
CHAPTER 6
Answer Calls on Your Conference Phone
Answer a Call, page 29
Answer Call Waiting on Your Conference Phone, page 29
Answer a Call
Procedure
Press Answer.
Answer Call Waiting on Your Conference Phone

When you're on an active call, you know that a call is waiting when you hear a single beep and see a message
on the conference phone screen.
Procedure
Select the incoming call and press Answer.

29
Answer Calls on Your Conference Phone
Answer Call Waiting on Your Conference Phone

30
CHAPTER 7
Answer Calls on Your Phone
Answer a Call, page 31
Answer Call Waiting, page 31
Answer Calls Automatically, page 31
Answer a Call
Procedure
When your phone rings, press the flashing line button to answer the call.
Answer Call Waiting

When you're on an active call, you know that a call is waiting when you hear a single beep and see the line
button flash.
The Cisco IP Phone 7811 doesn't support call waiting.
Procedure
Step 1 Press the line button.

Step 2 (Optional) If you have more than one call waiting, select an incoming call.
Answer Calls Automatically

If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one
ring, you're automatically connected to the call using the speakerphone.
If you prefer to use your headset to answer the call, set up your headset first.

31
Answer Calls on Your Phone
Answer Calls Automatically
The Cisco IP Phone 7811 doesn't support a headset.
Procedure
Step 1 Connect your headset to your phone.

Step 2 Make sure that the Headset button lights up.
Step 3 When your phone automatically answers the incoming call, talk to the caller using your headset.
If you don't want to use your headset anymore, press the Headset button to turn it off, and use the handset or
speakerphone instead.

32
CHAPTER 8
Change the Sound on Your Phone
Mute Your Call, page 33
Adjust the Phone Ringer Volume, page 33
Change the Ringtone, page 34
Adjust the Volume During a Call, page 34
Adjust the Headset Feedback, page 35
Mute Your Call

While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear
you.
If you have a video phone, when you mute your audio, your camera continues to transmit video.
Procedure

Desk phonesPress Mute .
Conference phonesPress Mute .
Step 2 Press Mute again to turn mute off.
Adjust the Phone Ringer Volume

If your phone ringer is too loud or too soft when you have an incoming call, you can change the ringer volume.
When you change the ringer volume, it does not affect the volume of the sound that you hear when you are
on a call.

33
Change the Ringtone
Procedure
Choose one of the following options to adjust the ringer volume when the phone rings:

Cisco IP Phone 7800 SeriesPress Volume up or down.

Cisco IP Phone 8800 SeriesPress Volume right or left.

Cisco IP Conference Phone 7832Press Volume up or down.
Change the Ringtone

You can change the sound that your phone uses for incoming calls.
Procedure

Desk phones:
1
Press Applications .
2 Select Settings > Ringtone.
Conference phonesSelect Settings > Preferences > Ringtone.
Step 2 Select Settings > Ringtone.

Step 3 Select a line.
Step 4 Scroll through the list of ringtones and press Play to hear a sample.
Adjust the Volume During a Call

If the sound in your handset, headset, or speakerphone is too loud or too soft, you can change the volume
while you are listening to the other person. When you change the volume during a call, the change only affects
the speaker you're using at the time. For example, if you adjust the volume while you're using a headset, the
handset volume doesn't change.
The Cisco IP Conference Phone 7832 does not have a handset or support a headset.

34
Adjust the Headset Feedback
Procedure
Choose one of the following options to adjust the volume while you are on a call:

Cisco IP Phone 7800 SeriesPress Volume up or down.

Cisco IP Phone 8800 SeriesPress Volume right or left.

Cisco IP Conference Phone 7832Press Volume up or down.

When you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone or
headset feedback. You can control the amount of headset sidetone on your phone.
The Cisco Conference Phone 7832 does not support a headset.
Headsets connect to your phone with either the USB or the auxiliary port. Depending upon your model of
headset, you have to adjust your phone's audio settings for the best audio experience, including the headset
sidetone setting.
Procedure

Step 2 Select Settings > Headset sidetone.
Step 3 Select a setting.
Step 4 Wait one minute and then reboot the phone.

35

36
CHAPTER 9
Change the Video Settings on Your Cisco IP
Phone 8845, 8865, and 8865NR
Adjust the Video Brightness, page 37
Adjust the Video Bandwidth, page 37
View Video Calls on Your Computer, page 38
Adjust the Video Brightness

If the lighting in your office makes it hard to see the video, you can adjust the brightness.
Procedure

Step 2 Select Settings > Video > Exposure.
Step 3 Press the Navigation cluster left to decrease, or right to increase, the brightness.
Step 4 Press Save.
Adjust the Video Bandwidth

During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy
network.
By default, your phone automatically selects a bandwidth setting that balances the audio and video network
requirements. If you frequently see a video lag, you can select a fixed bandwidth. We suggest that you start
at the lowest setting, and only increase the setting if the video lag continues.

37
Change the Video Settings on Your Cisco IP Phone 8845, 8865, and 8865NR
View Video Calls on Your Computer
Procedure

Step 2 Select Settings > Video > Bandwidth.
Step 3 Select a bandwidth setting.
Step 4 Press Save to set the bandwidth.
View Video Calls on Your Computer

You can view the video part of a call on your computer instead of the phone screen. The audio part of the call
remains on your phone.
Before You Begin

Connect the computer to the PC port of your phone with an Ethernet cable, and login to Cisco Jabber for
Windows or Cisco Jabber for Mac. The phone must be connected to the first network interface card (NIC1)
in the computer.
You need the latest version of Cisco Media Services Interface (MSI) and one of the following products:
Cisco Jabber for Windows 9.7(5) or later
Cisco Jabber for Mac 10.8.1 or later
Contact your administrator if you do not have the latest version of Cisco Jabber or MSI. For a list of hardware
and software requirements, see:
Cisco Jabber for Windows release notes at http://www.cisco.com/c/en/us/support/unified-communications/
jabber-windows/products-release-notes-list.html.
Cisco Jabber for Mac release notes at http://www.cisco.com/c/en/us/support/unified-communications/
jabber-mac/products-release-notes-list.html
Procedure

Step 2 Select Settings > Video.
Step 3 Select Video through computer to start or stop the video on your computer.

38
CHAPTER 10
Check Your Voicemail
Check for New Voice Messages, page 39
Check Your Voicemail from Your Desk Phone, page 39
Check Your Voicemail from Any Phone, page 40
Delete Your Voicemail Messages, page 41
Restore a Deleted Voicemail Message, page 41
Check for New Voice Messages

To find out if you have new voicemail messages, look for one of these signs:
The light strip on your desk phone handset is solid red.
The number of missed calls and voicemail messages is displayed on your screen. If you have more than
99 new messages, a plus (+) sign is displayed.
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone
line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Check Your Voicemail from Your Desk Phone

When you have new voicemail messages, your desk phone displays a solid red light, which is your message
indicator. Your conference phone displays a message on the screen. Follow these steps to listen to your
messages.
Before You Begin

We recommend that you delete unwanted messages to avoid reaching your mailbox's storage limit (15 MB
or approximately 30 minutes of voicemail recordings). After you delete a message, it is stored for 15 days
before it is permanently removed.

39
Check Your Voicemail from Any Phone
Procedure
Step 1 Do one of these actions;

Desk phonePress Messages .
Conference phoneSelect Messages.
Step 2 Enter your PIN and press #.

You are informed about the number of new and old (saved and deleted) messages.
Step 3 Press 1 for new messages and 3 for old messages.
Step 4 Listen to your messages and perform one of the following actions for each message:
If you quit or hang up before completing any of these actions, new voicemail messages are automatically
saved.
Press 1 to repeat the message.
Press 2 to save the message.
Press 3 to delete the message.
Press 6 to mark the message as new.
Press * to cancel message playback.
Check Your Voicemail from Any Phone

You don't have to use your work phone to access your voicemail messages. You can access your messages
from anywhere.
Procedure
Step 1 From My Cisco Spark, select My Profile.

Step 2 Click the ellipsis icon (...) and select Reset Voicemail PIN to obtain your external voicemail access information.
You now have your external voicemail access number, displayed beside Dial, and your access code.
Step 3 On your phone, dial the external voicemail access number.

Step 4 Enter your access code.
Your access code is a combination of an autogenerated number and your 4-digit extension.
Step 5 Enter your voicemail PIN and press #.

Step 6 Follow the audio prompts to listen to your messages.

40
Delete Your Voicemail Messages
Delete Your Voicemail Messages

We recommend that you delete unwanted messages to avoid reaching your mailbox's storage limit (15 MB
or approximately 30 minutes of recorded messages). After a message is deleted, the message is stored for 15
days before it is permanently removed.
Procedure


The voicemail system tells you the number of new and old (saved and deleted) messages.
Step 3 Press 1 for new messages and 3 for old messages.
Step 4 To delete an unwanted message, press 3.
Restore a Deleted Voicemail Message

After you delete a voicemail message from your mailbox, the message remains stored for 15 days. During
those 15 days, you can access and restore that message. Restoring a message places it in your saved messages
folder where it remains accessible indefinitely.
Procedure


You are informed about the number of new and saved (old) messages.
Step 3 Press 3 to access your old messages.
Step 4 Press 2 to access your deleted messages.
Step 5 Press 1 to review your deleted messages.
Step 6 Decide whether you want to restore the message as a saved or new message:
Press 2 to restore your deleted message as a saved message.

41
Restore a Deleted Voicemail Message
Press 6 to restore your deleted message as a new message.
Step 7 Press * to quit.

42
CHAPTER 11
Conference Phone Navigation, Softkeys, and
Screen
Conference Phone Features, page 43
Conference Phone Navigation, page 43
Conference Phone Softkeys, page 44
Conference Phone Screen, page 44
Conference Phone Features

Your conference phone has more features than your home or mobile phone, which you access using different
physical buttons and softkeys. To get an overview of the basic hardware features of your phone, see this
article: https://help.webex.com/docs/DOC-15053.
Review this article to learn how to navigate and interact with the phone softkeys and user interface.
Conference Phone Navigation

You use the Navigation bar to scroll through menus. You use the inner Select button of the Navigation bar
to select menu items.
Each item in a menu has an index number. You can enter the index number with the keypad to select the menu
item.

43
Conference Phone Navigation, Softkeys, and Screen
Conference Phone Softkeys
Conference Phone Softkeys

You can interact with the features on your phone using the softkeys. Softkeys, located below the screen, give
you access to the function displayed on the screen above the softkey. The softkeys change depending on what
you are doing at the time. The More ... softkey shows you that more functions are available.
Conference Phone Screen

The phone screen shows information about your phone such as directory number, active call status, and
softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.
1 At the top of the screen is the header row. The header row displays the phone number, current
date and time.
2 The middle of the phone screen displays the information associated calls.
3 The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.

44
CHAPTER 12
Energy Saving Features on Your Phone
Energy Savings, page 45
Energy-Saving Schedule, page 45
Turn On Your Phone, page 46
Energy Savings
Your administrator can reduce the amount of power your phone screen uses when you're not using your phone.
Your administrator can set up these energy-saving levels on your phone:
Power SaveThe backlight or screen turns off when the phone is inactive for a set interval.
Power Save PlusYour phone screen turns on and off at times that are based on your work schedule.
If your work hours or work days change, you can contact your administrator to reconfigure your phone.
For example, your administrator can set your phone to alert you 10 minutes before it turns off. You see the
Select button light up and you get a message that your phone is turning off soon. You get notifications at these
intervals:
Four rings at 10 minutes before power off
15 rings at 30 seconds before power off
If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending
power shutdown.
The Cisco IP Phone 7811 doesn't support Power Save or Power Save Plus.
Energy-Saving Schedule
Your phone uses this energy-saving schedule in your time zone:

45
Energy Saving Features on Your Phone
Turn On Your Phone
The phone turns on at 7:30 a.m.

If the phone is idle, the phone turns off at 6:00 p.m.
The phone screen turns off after 1 hour of inactivity.
The phone screen turns on when you have an incoming call.
Turn On Your Phone

When your phone turns off to save energy, the phone screen is blank and the Select button lights up.
Procedure
Press Select to turn your phone back on.

46
CHAPTER 13
Getting Started with My Cisco Spark
Complete Your Initial Setup in My Cisco Spark, page 47
My Cisco Spark Basics, page 48
Complete Your Initial Setup in My Cisco Spark

To get started, walk through a few short steps in My Cisco Spark. Accept the terms of service and verify your
emergency service address.
Before You Begin

By default, your company's address is listed as your emergency service address. Change this value to the
address that you work from most often, such as the location of your home office or other remote site.
It's important that your emergency service address match the physical location of your phone.
Procedure
Step 1 Click the get started link in your welcome email to open My Cisco Spark in your browser.
Step 2 If prompted, set up a new password for your account.
Step 3 Accept the terms of service.
Step 4 Follow the on-screen instructions to set up your services.
a) Check the Don't show this page again check box so that the next time you sign in to My Cisco Spark,
you're brought right to your call settings.
b) Select Personalize Settings.
Step 5 Follow the on-screen instructions to verify and, if needed, change your emergency service address.

47
Getting Started with My Cisco Spark
My Cisco Spark Basics

Use My Cisco Spark to get a quick view of your phones and easily control the following key phone features
available to you.
Call ForwardRedirect incoming calls to another phone if you're going to be away from your desk. For
more information, see Forward Your Calls to Another Number.
Do Not DisturbSilence your ringer so that incoming calls don't disturb you. For more information,
see Silence Incoming Calls on Your Phone.
Reset Your Voicemail PINSet up your PIN to securely access your voicemail. For more information,
see Set Up Your Voicemail.
Generate an Activation CodeGenerate an activation code and enter or scan the code on your phone.
For more information, see Activate Your Phone.
Single Number ReachAnswer work calls using other phones, such as your mobile or home phone.
For more information, see Handle Work Calls from Any Phone.
Speed DialsAdd the numbers and phone or video addresses that you call frequently. With the touch
of a button, you can reach out to the people in your Speed Dials list. For more information, see Speed-Dial
Buttons on Your Phone.
Time ZoneChange the time zone of your device so that local time displays. For more information,
see Change the Time Zone of Your Device.
Service AddressChange the work address that's tied to your account. Useful if you work from home
or at an alternate location from your company's main address. This change ensures that emergency
services have accurate contact information, too. For more information, see Change Your Work Location
Address for Emergency Services

48
CHAPTER 14
Getting Started with Your New Phone
Your New Phone, page 49
Install Your New Phone (7800 Series), page 49
Install Your New Conference Phone, page 50
Complete Your Initial Setup in My Cisco Spark, page 51
Get an Activation Code, page 52
Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR), page 52
Activate Your Phone Manually, page 53
Activate Your Voicemail Account, page 53
Voicemail PIN Rules, page 54
Your New Phone

Install your phone with the components that are included in the box, then sign in to My Cisco Spark and
activate your phone.
You'll perform these tasks:
Install your phone with the components in the box.
Sign in to My Cisco Spark and complete your initial setup.
Activate your phone.
Activate your voicemail account.
Install Your New Phone (7800 Series)

Your phone comes with everything you need to power it up, connect it to the network, and set it up on your
desk.

49
You cannot adjust the Cisco IP Phone 7811 footstand.

If you'd like to see a graphic overview of these steps, see the Cisco IP Phone 7800 Series Installation Guide.
Procedure
Step 1 Plug the long, straight end of the handset cable into the phone and plug the other end into the handset.
Step 2 Connect the network cable from your network to the network port on the phone.
Step 3 Connect the footstand and adjust the angle of the phone.
a) Insert the curved connectors into the lower slots.
b) Lift the footstand until the connectors snap into the upper slots.
You may need to exert more force than you expect to connect or disconnect the footstand.
c) Adjust the angle of the phone.
Step 4 Plug in the external power supply.

desk.
Procedure
a) Insert the connectors into the slots.
b) Press the footstand until the connectors snap into place.
Install Your New Conference Phone

If your network provides Power over Ethernet (PoE), your conference phone comes with everything you need
to power it up, connect it to the network, and set it up on your desk. If your network does not provide PoE,

50
you need these additional supplies: a Cisco IP Conference Phone 7832 PoE Midspan Cable and a Cisco Power
Cube 3.
Figure 3: Cisco IP Conference Phone 7832 Installation
Before You Begin

Your conference phone needs power from one of these methods:
Your network supplies power over the Ethernet (PoE).
You have a Cisco IP Conference Phone 7832 PoE Midspan Cable to add power to your LAN connection.
You plug the cable into the phone, and then plug the LAN and a Cisco Power Cube 3 into the cable.
Procedure
Step 1 Connect the network cable or the midspan cable into the network port on the conference phone.
Step 2 If you are using a midspan cable, do these steps:
a) Plug the power cube into the midspan cable.
b) Plug the power cube into the electrical outlet.
c) Plug the network cable into the midspan cable. Use the network port closest to the power cube connection.
Step 3 Plug the network cable from the phone or the midspan cable into the network.

To get started, walk through a few short steps in My Cisco Spark. Accept the terms of service and verify your
emergency service address.
Before You Begin

By default, your company's address is listed as your emergency service address. Change this value to the
address that you work from most often, such as the location of your home office or other remote site.
It's important that your emergency service address match the physical location of your phone.

51
Procedure
Step 1 Click the get started link in your welcome email to open My Cisco Spark in your browser.
Step 2 If prompted, set up a new password for your account.
Step 3 Accept the terms of service.
Step 4 Follow the on-screen instructions to set up your services.
a) Check the Don't show this page again check box so that the next time you sign in to My Cisco Spark,
you're brought right to your call settings.
b) Select Personalize Settings.
Step 5 Follow the on-screen instructions to verify and, if needed, change your emergency service address.

To use your phone with Cisco Spark, you should have received an email that includes an activation code. You
need to enter this code the first time you sign in to your phone. If you can't find the email or if the code is
already expired, you can create a new one.
If your phone has a camera, you can either scan the QR code or enter the code manually. If your phone doesnt
have a camera, you must enter the code manually.
Procedure
From My Cisco Spark, select Call Settings > Generate Activation Code.
Activate Your Phone Automatically with a QR Code (8845, 8865,

and 8865NR)
If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter
manually, press Back to return to the QR code screen.
Before You Begin

Cisco Spark.
Procedure
Step 1 Make the QR code ready with one of these methods:

Print the email with the QR code and hold the paper in front of the phone camera.

52
Display the QR code on your mobile device and hold the device in front of the phone camera.
Display the QR code on your computer and hold the phone in front of the computer screen.
Step 3 Scan the QR code.
When the scan succeeds, your phone registers with the server, and you're ready to make your first call.

If your phone does not have a camera, enter the code on the phone screen to activate it.
If your phone has a camera, you can press Enter manually to enter the code manually instead of scanning
the QR code.
Before You Begin

Cisco Spark.
Procedure
Step 1 Enter your activation code.

Step 2 Press Continue.
Your phone registers with the server, and you're ready to make your first call.
Activate Your Voicemail Account

When you get your phone, there are a few steps you must complete to get your voicemail up and running.
Before You Begin

Familiarize yourself with the rules for setting your voicemail PIN.
Procedure
Step 1 From My Cisco Spark, under My Profile, select Reset Voicemail PIN, and create a new PIN.
Step 2 Do one of these actions:
Desk phonesPress Messages .

53
Voicemail PIN Rules
Conference phonePress Messages.
Step 3 Enter the PIN you created and press #.

Step 4 Record your name and press #.
Step 5 Optionally, record your personal greeting and press #.
You have completed the voicemail enrollment process.
Voicemail PIN Rules

Your voicemail PIN must meet the following requirements:
Must be at least six digits long. Numbers only!
Must not be any of your previous five PINs.
Must not match the numeric representation of your first or last name.
Must not contain your extension number.
Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
Must not be a numerical sequence (for example, 012345 or 987654).
Must not contain numbers that are dialed in a straight line on the keypad.

54
CHAPTER 15
Make a Conference Call on Your Phone
Three-Way Conference Calling, page 55
Check Which Desk Phone You Have, page 55
Add Another Person to a Call (7811), page 56
Add Another Person to a Call (7821, 7841, 7861), page 56
Add Another Person to a Call (7832), page 56
Add Another Person to a Call (8800 Series), page 57
Three-Way Conference Calling

Collaboration is an important part of any job. Rather than setting up a formal meeting by sending out invitations
and booking conference rooms, you can make a conference call from your desk or conference phone at any
time. You can create conference calls with a maximum of three people, including yourself.
When you create a conference call, you see two separate Cisco Spark spaces for each individual call. If you
want to collaborate in a space, create one for the three of you.
Check Which Desk Phone You Have

The way you use particular phone features sometimes depends on the desk phone model. You can easily check
which phone model you have to make sure you're following the right steps.
Procedure

Step 2 Select Phone information.
Step 3 Check the model information at the top of the window.

55
Add Another Person to a Call (7811)

Procedure
Step 1
From an active call, press Conference .
Step 2 Add the other person to the call by doing one of the following:
Press Calls, select a held call, and press Yes.
Enter a phone number and press Conference
Add Another Person to a Call (7821, 7841, 7861)

Procedure
Step 1
Select a held call and press Yes.
Enter a phone number and press Conference.

When you are on a call, you can add someone else to your conversation.
Procedure
Step 1 From an active call, press Conf.

Step 2 Enter a number.
Step 3 Press Conf.

56
Add Another Person to a Call (8800 Series)

When you add more than one person to a call, wait a few seconds between adding participants.
Procedure
Step 1
Press Active calls and select a held call.
Enter the phone number and press Call.
Step 3 Press Conference.

57

58
CHAPTER 16
Make Basic Calls from Your Conference Phone
Make a Call, page 59
Make a Speed-Dial Call with Your Conference Phone, page 59
Redial a Number, page 60
Dial an International Number, page 60
Content Sharing, page 60
Secure Calls, page 60
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Enter a number and press Call.
Make a Speed-Dial Call with Your Conference Phone

Before You Begin
Set up speed-dial codes in My Cisco Spark.
Procedure
Step 1 Press down on the Navigation bar.

Step 2 Select a speed-dial entry and press Call.

59
Make Basic Calls from Your Conference Phone
Redial a Number
Redial a Number
You can call the most recently dialed phone number.
Procedure
Press Redial.
Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.
Procedure
Step 1 Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.
Step 2 Dial the number.

Ten seconds after the last key press, the phone dials the number.
Content Sharing
You can use the Cisco Spark app to share documents while on a phone call. When you are on a phone call
with another Cisco Spark user, the app automatically brings your existing private conversation to the top or
creates a space for you. During the call, you can easily share files in this space.
When using content sharing, keep in mind a couple of important details:
If you start a conference call, transfer the call, or end the call, any in-progress file or screen sharing stops
immediately.
If the private conversation doesn't appear in the app, the other person on the call doesn't have the Cisco
Spark app.
To learn more about the Cisco Spark app, go here.
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When
you see a lock icon displayed on your phone during a call, your phone call is secure.

60
CHAPTER 17
Make Basic Calls from Your Phone
Make a Call, page 61
Make a Call with the Speakerphone, page 61
Make a Call with a Headset, page 62
Make a Call with a Phone or Video Address (8800 Series), page 62
Make a Call with a Speed-Dial Button on Your Desk Phone, page 63
Redial a Number, page 63
Dial an International Number, page 63
Content Sharing, page 64
Secure Calls, page 64
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Enter a number and press Call.
Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your
call too.

61
Make a Call with a Headset
Procedure
Step 1 Enter a number using the keypad.

Step 2 Press Speakerphone .
Make a Call with a Headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.
Procedure
Step 1 Plug in a headset.

Step 2 Enter a number using the keypad.
Step 3 Press Headset .
Make a Call with a Phone or Video Address (8800 Series)

Sometimes, instead of just having someones phone number, you might also have a phone or video address
that you can use to place the call instead.
This address might look like an email address, such as username1@example.com, or it might contain numbers
like username2@209.165.200.224.
If you and the person you're calling have video phones, you'll be able to see each other.
Procedure
Step 1 Press New call.

Step 2 Press ABC and youll be able to enter text using the keypad.
Step 3 Press a number on the keypad to see the available options, and then press the number again to move through
the choices.
For example, press the number 1 three times to enter the @ symbol.
Step 4 Press Call.

62
Make a Call with a Speed-Dial Button on Your Desk Phone

Depending on your phone model, you might not see all the speed dial numbers that you configure in My Cisco
Spark.
For Cisco IP Phone 8800 Series phones, you can see only as many speed-dial numbers as you have speed-dial
buttons. For example, you add 15 speed-dial numbers in My Cisco Spark but your phone has five speed-dial
buttons. You can see only the first five speed-dial numbers from the list of speed-dial numbers in My Cisco
Spark.
For Cisco IP Phone 7800 Series phones, you can see all the speed-dial numbers that you add in My Cisco
Spark. Use the up and down buttons in the navigation cluster to scroll through your speed-dial numbers, then
select a speed-dial number.
Before You Begin

Procedure
Press a speed-dial button.
Redial a Number
You can call the most recently dialed phone number.
Procedure
Press Redial.
Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.
Procedure
Step 1 Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.
Step 2 Dial the number.

Ten seconds after the last key press, the phone dials the number.

63
Content Sharing
Content Sharing
You can use the Cisco Spark app to share documents while on a phone call. When you are on a phone call
with another Cisco Spark user, the app automatically brings your existing private conversation to the top or
creates a space for you. During the call, you can easily share files in this space.
When using content sharing, keep in mind a couple of important details:
If you start a conference call, transfer the call, or end the call, any in-progress file or screen sharing stops
immediately.
If the private conversation doesn't appear in the app, the other person on the call doesn't have the Cisco
Spark app.
To learn more about the Cisco Spark app, go here.
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When
you see a lock icon displayed on your phone during a call, your phone call is secure.

64
CHAPTER 18
Make It Easier to View Your Phone Screen
Adjust the Screen Brightness (8800 Series), page 65
Change the Font Size, page 65
Adjust the Contrast, page 66
Adjust the Screen Brightness (8800 Series)

You can change the brightness of the phone screen to make it easier to read.
Procedure

Step 2 Select Settings > Brightness.
Step 3 Press the Navigation cluster left to decrease, or right to increase, the brightness.
Step 4 Press Save.
Change the Font Size

You can change the font size on your phone to make the screen easier to read. However, if you increase the
font size, some messages might be truncated.
The font size affects the following labels:
call screen (caller name and feature key labels)
caller name in the Call History
line labels on the phone screen

65
Make It Easier to View Your Phone Screen
Adjust the Contrast
Procedure

Step 2 Select Settings > Font Size.
Step 3 Select a font size and press Set.
Step 4 Press Exit to return to the Settings window.
Adjust the Contrast

You can change the contrast of your phone screen (Cisco IP Phone 7800 Series or Cisco IP Phone 8811) to
make the screen easier to read.
Procedure

Step 2 Select Contrast.
Step 3 Press the Navigation cluster down to decrease, or up to increase the contrast.
Step 4 Press the Navigation cluster left to decrease, or right to increase the contrast.
7800 SeriesPress the Navigation cluster down to decrease, or up to increase the contrast.
8811Press the Navigation cluster left to decrease, or right to increase the contrast.
Step 6 Press Save to set the contrast.

66
CHAPTER 19
Make Video Calls from Your Cisco IP Phone 8845,
8865, and 8865NR
Make a Video Call, page 67
Stop Your Video, page 68
Toggle Between Phone and Video Display, page 68
Adjust the Picture-In-Picture Position, page 68
Video Calls and Security, page 69
Make a Video Call

Cisco IP Phones 8845, 8865, and 8865NR support video calls as long as the person you're calling also has a
video phone. The ring on the outside of the camera controls the shutter.
Procedure
Step 2 (Optional) Press Self-view and move the camera up and down to improve the perspective.
Step 3 Make your call.

67
Make Video Calls from Your Cisco IP Phone 8845, 8865, and 8865NR
Stop Your Video
Stop Your Video

Procedure
Step 1 Turn the shutter ring counterclockwise to close the camera shutter and stop sharing your video.
Step 2 Turn the shutter ring clockwise to open the video camera shutter and share your video again.
Toggle Between Phone and Video Display

If you need to see your phone's desktop while you're on a video call, you can easily switch between the video
and the desktop. When you hide the video, it blurs and moves to the background.
Procedure
Step 1 Press Hide video to hide the video.

Step 2 Press Show video to show the video.
Adjust the Picture-In-Picture Position

When you are on a video call, you can view your incoming and your outgoing video at the same time, which
is known as Picture-in-Picture (PiP). Typically, the incoming video displays on the full screen and a small
inset screen shows the video from your camera.
When PiP is on, you can move the inset picture to a different quadrant of the screen. You can also change the
view so that your camera video displays on the full screen and the inset displays the incoming video.
Procedure
Step 1 Press PiP to turn on PiP.

Step 2 Press PiP again to move the PiP window counter-clockwise around your phone screen.
When the window returns to the default lower right position, PiP automatically turns off.
Step 3 (Optional) Press Swap to toggle between the full-screen view and the PiP view.

68
Video Calls and Security

Your administrator can take steps to protect your video calls from tampering by people outside your company.
If you see the Secure icon displayed during a video call, your administrator has taken steps to ensure your
privacy.

69

70
CHAPTER 20
Manage Mobile Contacts on Your Desk Phone
(8800 Series)
View Your Mobile Contacts on Your Desk Phone, page 71
Save Contacts from Your Mobile Device on Your Desk Phone, page 71
Delete Contacts in Your Mobile Device Contact List, page 72
View Your Mobile Call History on Your Desk Phone, page 72
View Your Mobile Contacts on Your Desk Phone

Use your desk phone to view the contacts list on your mobile phone. This is a convenient way to view a contact
without accessing your mobile phone.
Before You Begin

Before you can use your mobile device with your desk phone, use Bluetooth to pair the two phones. Select
the option to share the mobile contacts.
For more information about pairing, see Pair a Mobile Device with Your Desk Phone (8800 Series).
Procedure
Step 1 On the desk phone, press Contacts .

Step 2 Select your mobile phone from the list.
Save Contacts from Your Mobile Device on Your Desk Phone

You can save the contact list from your mobile device to your desk phone. This mobile contact list remains
on your desk phone, even if you disconnect or unpair your mobile device.

71
Manage Mobile Contacts on Your Desk Phone (8800 Series)
Delete Contacts in Your Mobile Device Contact List
Before You Begin

Your mobile phone is paired to your desk phone.
Procedure
Step 1 Press Contacts .

Step 2 Select your mobile phone.
Step 3 Check Save.
Delete Contacts in Your Mobile Device Contact List

You can remove your mobile contacts list from your desk phone. The contacts list on your mobile phone
remains intact.
Before You Begin

Your mobile phone is paired to your desk phone.
Procedure

Step 2 Select your mobile phone.
Step 3 Check Delete.
View Your Mobile Call History on Your Desk Phone

You can see the mobile phone call history on your desk phone.
Before You Begin

Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with
your desk phone. Select the option to share your mobile call history with your desk phone.
Procedure
On the desk phone, press New Call.

72
CHAPTER 21
Pair a Mobile Device with Your Desk Phone (8800
Series)
Intelligent Proximity for Mobile Phones, page 73
Pair a Mobile Device with Your Desk Phone, page 73
Switch Connected Mobile Devices, page 74
Delete a Mobile Device, page 74
View Your Paired Bluetooth Devices, page 75
Intelligent Proximity for Mobile Phones

You can share your mobile contacts and call history with the desk phone. You can also view signal strength
and battery level of the mobile device on the desk phone.
Pair a Mobile Device with Your Desk Phone

After you pair your mobile device to your desk phone, the phone connects to the mobile device when the
device is in range. It disconnects from the mobile device when the device is out of range.
If you have both a Bluetooth headset and a mobile device connected, you cannot use the Bluetooth headset
to answer the audio from the mobile device.
After the mobile device and phone are connected, you can save your mobile contacts and call history on your
desk phone.
Before You Begin

Make sure that your mobile device has Bluetooth turned on and that it is discoverable. Check the documentation
included with your mobile device if you need help.

73
Pair a Mobile Device with Your Desk Phone (8800 Series)
Switch Connected Mobile Devices
Procedure
Step 1 On your desk phone, press Applications .

Step 2 Select Bluetooth > Add Bluetooth device.
Step 3 Select the mobile device from the available devices list to pair.
Step 4 Verify the passkey on the mobile device.
Step 5 Verify the passkey on the desk phone.
Step 6 (Optional) Choose to make your mobile device contacts and call history available on your desk phone.
Switch Connected Mobile Devices

If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which
mobile device to connect.
Procedure

Step 2 Select Bluetooth.
Step 3 Select a mobile device from the available devices list.
Delete a Mobile Device

You can delete a mobile device, so that it does not automatically connect using Bluetooth.
Procedure

Step 3 Select the mobile device in the available devices list.
Step 4 Select Delete.

74
View Your Paired Bluetooth Devices

A paired mobile device displays in the list of paired devices. You'll see this device listed until you unpair it
from the desk phone.
Procedure


75

76
CHAPTER 22
Park Calls on Your Phone
Park a Call, page 77
Retrieve a Parked Call, page 78
Park a Call
You can use your phone to park (temporarily store) an active call.
Your phone displays a call park extension, which anyone can use to retrieve the parked call. A call park
extension is a single extension or a number from a range of extensions.
A parked call occupies one line. You can park only one call at a call park extension.
When you park a call, the call park button shows the following states:
Green or blank: Call park is available.
Amber or blinking: Call park is partially full.
Red: Call park is full.
If the call is not retrieved within the two-minute time limit, it is routed to the destination that your administrator
configured for this call park.
Before You Begin

You need a call park button on your phone, which your administrator sets up.
Your call must be active.
Procedure
Step 1 Press the call park button on your phone.

Your phone displays the extension where the system parked the call.
Step 2 (Optional) Communicate the call park extension to the person who will retrieve the call.

77
Park Calls on Your Phone
Retrieve a Parked Call
Retrieve a Parked Call

Anyone can retrieve a parked call from any idle phone in the network (such as a phone at a coworkers desk
or in a conference room).
Before You Begin

You need the extension that was used to park the call.
Procedure
Use one of these methods to retrieve a call:

On the idle phone of any call park member: Press the call park button.
At any idle phone: Dial the extension where the call is parked.

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CHAPTER 23
Personalize Your Phone (8800 Series)
Change the Wallpaper, page 79
Change the Phone Name, page 79
Change the Wallpaper

Your administrator may allow you to change the wallpaper on your phone to one of the wallpapers available
on the phone.
Procedure

Step 2 Select Preferences > Wallpaper.
Step 3 Select a wallpaper option and perform any of the steps:
Press Preview to see the wallpaper on your phone screen.
Press Set to apply the wallpaper to the phone.
Press Delete to delete the wallpaper from the list.
Step 4 Press Exit.
Change the Phone Name

You can change the name of the phone from the default name. Your mobile device displays this name when
you pair your mobile device with your desk phone.

79
Personalize Your Phone (8800 Series)
Change the Phone Name
Procedure

Step 2 Select Settings > Phone name.
Step 3 Use the keypad to enter a name.
Step 4 Press Apply.
Step 5 Press Exit.

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CHAPTER 24
Phone Firmware
Phone Firmware and Upgrades, page 81
Postpone a Phone Upgrade, page 81
View the Progress of a Phone Firmware Upgrade, page 81
Phone Firmware and Upgrades

Your phone comes with firmware already installed, which is specific to the call control system that your phone
uses.
Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens when you are
not using your phone because the phone resets to use the new firmware.
Postpone a Phone Upgrade

When new firmware is available, the Ready to upgrade window displays on your phone and a timer begins
a 15-second countdown. If you do nothing, the upgrade proceeds.
You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you
make or receive a phone call.
Procedure
Select Delay to postpone a phone upgrade.
View the Progress of a Phone Firmware Upgrade

During a phone firmware upgrade, you can view the upgrade progress.

81
Phone Firmware
View the Progress of a Phone Firmware Upgrade
Procedure

Step 2 Select Phone information > Show detail.

Step 3 Press Exit to return to the Applications screen.

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CHAPTER 25
Phone Navigation, Softkeys, Buttons, and Screen
Phone Buttons and Screens, page 83
Navigation, page 83
Softkey, Line, and Feature Buttons, page 83
Phone Screen Features, page 85
Phone Buttons and Screens

Your office phone has more features than your home or mobile phone, which you access using different
physical buttons and softkeys. To get an overview of the basic hardware features of your phone, see these
articles:
Your Cisco IP Phone 7800 Series
Review this article to learn how to navigate and interact with the phone buttons, softkeys, and user interface.
Navigation
You use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button of
the Navigation cluster to select menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:
Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.

83
Softkey, Line, and Feature Buttons
Feature and line buttons, located on either side of the screen, give you access to phone features and
phone lines.
Feature buttonsUsed for features such as Speed dial or Call pickup, and to view your status on
another line.
Line buttonsUsed to answer a call or resume a held call. When not used for an active call, used
to initiate phone functions, such as the missed calls display.
Feature and line buttons illuminate to indicate status:

Green, steadyActive call or two-way intercom call
Green, flashingHeld call
Amber, steadyPrivacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged
into a Hunt Group
Amber, flashingIncoming call or reverting call
Red, steadyRemote line in use (shared line or Line Status)
Red, flashingRemote line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also access some
functions with softkeys or the associated hard button.

84
Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status,
softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the
header row, the middle section, and the footer row.
Figure 4: Cisco IP Phone 7800 Screen
Figure 5: Cisco IP Phone 8800 Screen
1 At the top of the screen is the header row. The header row displays the phone number, current
date and time, as well a number of icons. The icons display when features are active.
2 The middle of the phone screen displays the information associated with the line and feature
buttons on the phone.
3 The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.

85

86
CHAPTER 26
Place Calls on Hold on Your Phone
Put a Call on Hold, page 87
Swap Between Active and Held Calls, page 87
Answer a Call Left on Hold for Too Long, page 88
Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready. When you place a video call
on hold, video transmission is blocked until you resume the call.
Procedure

Desk phonesPress Hold .
Conference phonesPress Hold.
Step 2 To resume a call from hold

Desk phonesPress Hold again.
Conference phonesPress Resume.
Swap Between Active and Held Calls

You can easily switch between active and held calls.

87
Place Calls on Hold on Your Phone
Answer a Call Left on Hold for Too Long
Procedure
Press Swap to switch to the held call.
Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:
Single ring, repeating at intervals
Desk phonesFlashing amber line button
Desk phonesFlashing message indicator on the handset
Conference phonesFlashing LED bar
Visual notification on the phone screen
Procedure
Do one of the following actions:

Desk phonesPress the flashing amber line button or Answer to resume the held call.
Conference phonesPress Answer to resume the held call.

88
CHAPTER 27
Product Safety and Security for Your Phone
Safety and Performance Information, page 89
FCC Compliance Statements, page 91
Cisco Product Security Overview, page 91
Important Online Information, page 92
Safety and Performance Information
Power Outage
Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, service or emergency calling service dialing does not function until power is restored. If
a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use
service or emergency calling service dialing.
External Devices
We recommend that you use good-quality external devices that are shielded against unwanted radio frequency
(RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more
of these actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.

89
Bluetooth Wireless Headset Performance (8800 Series)
Cisco cannot guarantee the performance of external devices, cables, and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Bluetooth Wireless Headset Performance (8800 Series)

Cisco IP phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables
low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3-
to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used
as the default.
Because of potential interference issues, we recommend that you move 802.11b/g devices, Bluetooth devices,
microwave ovens, and large metal objects away from the wireless headset.
The Bluetooth wireless headset does not need to be within direct line-of-sight of the phone. However, some
barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
Note The Cisco IP Phone 7811, 7821, 7841, and 7861 does not support Bluetooth.
The Cisco IP Conference Phone 7832 does not support Bluetooth headsets.
Ways to Provide Power to Your Desk Phone

You can provide power to your desk phone in one of two ways:
Use the power cable that comes with your phone.
If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug
an Ethernet cable into the Ethernet phone port and into the network.
If you are not sure whether your network supports PoE, check with your administrator.
Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some
cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following
activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack

90
FCC Compliance Statements
FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the
users authority to operate the equipment.
FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.
FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment or devices
Connect the equipment to an outlet other than the receiver's
Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import,
export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to
import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for
compliance with U.S. and local country laws. By using this product, you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations can be found at http://www.bis.doc.gov/
policiesandregulations/ear/index.htm.

91
Important Online Information
Important Online Information

End User License Agreement
The End User License Agreement (EULA) is located here: http://www.cisco.com/go/eula
Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here: http://www.cisco.com/c/en/us/td/docs/
voice_ip_comm/cuipph/all_models/regulatory_compliance/english/install/guide/iphrcsi3.html

92
CHAPTER 28
Search and Call Contacts on Your Phone
Search Contacts, page 93
Browse Contacts (7800 Series and 7832), page 93
Browse Contacts (8800 Series), page 94
Call a Contact, page 94
Add a Contact to Favorites (8800 Series), page 95
Search Contacts
Procedure

Desk phonesPress Contacts
Conference phonePress Contacts.
Step 2 Enter characters in the Search field.

You can enter any information you know: first name, last name, or phone or video address.
Browse Contacts (7800 Series and 7832)

You can browse through the contacts in your corporate directory.
Procedure

93
Browse Contacts (8800 Series)
Step 2 Press the up or down arrows on the navigation pad to scroll through the contacts in your directory.
Browse Contacts (8800 Series)

You can browse through your contacts, which are grouped in these tabs:
DirectoryAll contacts in your corporate directory
FavoritesContacts that you designate as favorites
RecentsContacts that you called or called you recently
Procedure

Step 2 Press the left and right arrows to cycle through the tabs.
Step 3 Press the up and down arrows to scroll through the available contacts.
Call a Contact
Procedure

Step 2 Enter characters in the Search field.

You can enter any information you know: first name, last name, or phone or video address.
Step 3 Select the person you want to call and press Call.

94
Add a Contact to Favorites (8800 Series)

You can add contacts to your Favorites list on your phone so you can easily call people you talk to most often.
Procedure
Step 1 Search for a contact and select it.

Step 2 Press to save the contact as a favorite.

95

96
CHAPTER 29
Set Up Your Voicemail
Available Voicemail Features, page 97
Voicemail PIN Rules, page 97
Activate Your Voicemail Account, page 98
Change Your Personal Greeting, page 98
Change Your Recorded Name, page 99
Reset Your Voicemail PIN , page 99
Available Voicemail Features

Depending on what you're doing, you can use your phone or My Cisco Spark to manage your voicemail
messages and settings.
From your phone, you can:
Record a personal greeting or name and change it at any time.
Listen to, save, delete your voicemail messages.
Restore deleted messages (up to 15 days old) or permanently delete old messages.
Reset your voicemail PIN.
From My Cisco Spark, you can:

Reset your voicemail PIN.
Obtain your external voicemail access information.
You can receive your voicemail messages as .wav files in your email inboxThis feature is only available
if your administrator has set up this option for you.
Voicemail PIN Rules

Your voicemail PIN must meet the following requirements:

97
Must be at least six digits long. Numbers only!

Must not be any of your previous five PINs.
Must not match the numeric representation of your first or last name.
Must not contain your extension number.
Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
Must not be a numerical sequence (for example, 012345 or 987654).
Must not contain numbers that are dialed in a straight line on the keypad.

When you get your phone, there are a few steps you must complete to get your voicemail up and running.
Before You Begin

Procedure
Step 1 From My Cisco Spark, under My Profile, select Reset Voicemail PIN, and create a new PIN.
Desk phonesPress Messages .
Step 3 Enter the PIN you created and press #.

Step 4 Record your name and press #.
Step 5 Optionally, record your personal greeting and press #.
You have completed the voicemail enrollment process.
Change Your Personal Greeting

You can change your voicemail greeting at any time. For example, if you're going to be out of the office, you
may choose to indicate that in your personal greeting. This helps to inform callers about the reason for your
absence and that you will return their call at a later time.
Procedure

Desk phonesPress Messages

98
Change Your Recorded Name
Step 2 Enter your PIN.

Step 3 Press 4 to access Setup options.
Step 4 Press 1 to listen to your current greeting.
Step 5 Press 1 to record a new greeting and press # when you are finished recording.
Step 6 If you are happy with your new greeting, press * to quit.
Change Your Recorded Name

You can change your recorded name at any time. For example, if you'd rather use a nickname or less formal
name, you can change your recorded name accordingly.
Procedure

Desk phonesPress Messages

Step 3 Press 4 to access Setup options.
Step 4 Press 3 to access the Preferences menu.
Step 5 Press 2 to re-record your name and press # when you are finished recording.
Step 6 If you are happy with your newly recorded name, press * to quit.
Reset Your Voicemail PIN

You need a voicemail PIN to access your voicemail messages. If you didn't get around to setting your voicemail
PIN when you received your phone, you can set your PIN anytime. Keep in mind that you must reset your
PIN when you encounter either of the following situations:
After three failed login attempts within 30 minutes, your account is locked for 30 minutes. You can
unlock your account by resetting your PIN.
Your PIN expires in 180 days. You'll receive a warning 15 days prior to expiration.
Before You Begin

You are not given a default PIN. You have to create a PIN using the reset option highlighted below.

99
Reset Your Voicemail PIN
Procedure
From My Cisco Spark, under My Profile, select Reset Voicemail PIN.

100
CHAPTER 30
Speed-Dial Buttons on Your Phone
Create Speed Dials, page 101
Edit Your Speed Dials, page 102
Delete a Speed Dial, page 102
Reorder Your Speed Dials, page 102
Make a Call with a Speed-Dial Button on Your Desk Phone, page 103
Make a Speed-Dial Call with Your Conference Phone, page 103
Create Speed Dials

You can create speed dials for the people or places that you call frequently. New speed dials get added to your
phone, making it easier and faster to connect with people, meetings, or any other connections you make
regularly. You can set phone or video addresses and phone numbers as the speed-dial destination. Here are
some examples:
A person's internal email address (colleagueid@cisco.com)
A Personal Room for Collaboration Meeting Rooms (CMR) Cloud (hostroomID@sitename.webex.com)
Someone's mobile number
Procedure

Step 2 Under Speed Dial Numbers, select Add Speed Dial.
Step 3 Enter the name and number of the speed dial that you want to display on your phone.
Step 4 Select the check mark.
Your phone quickly restarts and displays the new speed dials on your phone. If your phone does not display
all of the speed dials that you added, it does not have enough available speed-dial buttons. You can delete
unused speed dials or reorder existing speed dials as needed.

101
Edit Your Speed Dials
Edit Your Speed Dials

You can change the number or address and display name of any speed dial.
Procedure

Step 2 Under Speed Dial Numbers, select the pencil icon next to the speed dial and make the necessary changes.
Step 3 Select the check mark to save your changes.
Delete a Speed Dial

If you no longer use a speed dial, you can delete it.
Procedure

Step 2 Under Speed Dial Numbers, select the trash icon next to the speed dial you want to delete.
Step 3 Select Delete.
Reorder Your Speed Dials

You can change the order in which speed dials appear on your phone. If you don't see a particular speed dial
appear on your phone, it's because you don't have enough speed-dial buttons. You can use the reorder feature
to place more commonly used speed dials at the top.
Procedure

Step 2 Under Speed Dial Numbers, select Reorder.
Step 3 Drag and drop your speed dials to place them in the desired order.
Step 4 Select Save.

102

Depending on your phone model, you might not see all the speed dial numbers that you configure in My Cisco
Spark.
For Cisco IP Phone 8800 Series phones, you can see only as many speed-dial numbers as you have speed-dial
buttons. For example, you add 15 speed-dial numbers in My Cisco Spark but your phone has five speed-dial
buttons. You can see only the first five speed-dial numbers from the list of speed-dial numbers in My Cisco
Spark.
For Cisco IP Phone 7800 Series phones, you can see all the speed-dial numbers that you add in My Cisco
Spark. Use the up and down buttons in the navigation cluster to scroll through your speed-dial numbers, then
select a speed-dial number.
Before You Begin

Procedure
Press a speed-dial button.

Before You Begin
Procedure
Step 1 Press down on the Navigation bar.

Step 2 Select a speed-dial entry and press Call.

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104
CHAPTER 31
Support for USB Devices on the Cisco IP Phone
8800 Series
Support for USB Devices on the Cisco IP Phone 8800 Series, page 105
Mobile Device Charging, page 106
Support for USB Devices on the Cisco IP Phone 8800 Series

The Cisco IP Phones 8851, 8851NR, 8861, 8865, and 8865NR have USB ports. The Cisco IP Phones 8851
and 8851NR have a single USB port on the side of the phone. The Cisco IP Phones 8861, 8865, and 8865NR
have a USB port on the side and a USB port on the back of the phone. As well, under the top accessory
connector cover on the right side of the phone there is another USB port.
Caution The USB ports must only be used for USB devices. Other objects can damage the phone and void the
phone warranty.
Each USB port supports a maximum of five USB devices. Each device connected to the port is included in
the maximum device count, including any key expansion modules.
For example, your phone can support five USB devices on the side port and five additional standard USB
devices on the back port. Many third-party USB products contain more than one USB device, and thus count
as more than one device.
You can use a USB port to connect:
a wired or wireless headset (see Use a USB Headset with Your Phone)
a wired speaker
a mobile phone or tablet to charge the device
Note If you use a USB hub and remove the USB cable from the phone during an active call, your phone might
restart.

105
Support for USB Devices on the Cisco IP Phone 8800 Series
Mobile Device Charging
Mobile Device Charging

You can use the USB ports on your phone to charge your mobile device if the device has a USB connection.
The following ports support USB charging:
Side portProvides standard device charging.
Back port (Cisco IP Phone 8861, 8865, and 8865NR only)Provides standard device charging as well
as fast-charging.
Your phone continues to charge the mobile device while it is in power-saving mode but stops charging in
Power Save Plus mode.
When you use your phone to charge your mobile device, the following conditions apply:
A short delay may occur before charging begins.
In some situations, your device will not display the charging icon. For example, the icon may not display
when the device is fully charged.
When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back
USB port cannot fast-charge the device.
If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before
the phone recognizes the USB headset.

106
CHAPTER 32
Use a Bluetooth Headset with Your Phone (8800
Series)
Bluetooth Headsets, page 107
Turn Bluetooth On or Off, page 108
Add a Bluetooth Headset, page 108
Disconnect a Bluetooth Headset, page 108
Remove a Bluetooth Headset, page 109
Bluetooth Headsets
You can use a Bluetooth headset for your calls if your phone supports Bluetooth.
When you use Bluetooth headsets with your phone, keep in mind:
If you have both a Bluetooth headset and a standard headset attached to the phone, only one type of
headset works at any time. When you enable one headset, the other is automatically disabled.
If you use a USB headset, both the Bluetooth and analog headset are disabled. If you unplug the USB
headset, you need to enable the Bluetooth or standard headset.
For optimum headset coverage, use your Bluetooth headset within 10 feet (3 meters) of the phone.
Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features,
you can use your headset to:
Answer a call
End a call
Change the headset volume for a call
Redial a number
View Caller ID
Reject a call
Divert a call

107
Use a Bluetooth Headset with Your Phone (8800 Series)
Turn Bluetooth On or Off
Place a call on hold by answering an incoming call

End a call by answering an incoming call
For more information, see the documentation from your Bluetooth headset manufacturer.
Turn Bluetooth On or Off

When Bluetooth is active, the Bluetooth icon appears in the phone screen header.
Procedure

Step 3 Press On or Off.
Add a Bluetooth Headset

Procedure
Step 1 Make your Bluetooth headset discoverable.

Step 3 Select Bluetooth > Add bluetooth device.
Your phone searches for discoverable accessories.
Step 4 Select your headset and press Pair.
Your phone automatically attempts to connect to the headset.
Step 5 (Optional) If prompted, enter the PIN for your headset.
Disconnect a Bluetooth Headset

You should disconnect your Bluetooth headset before you use it with another device.

108
Remove a Bluetooth Headset
Procedure

Step 3 Select a Bluetooth headset.
Step 4 Press Disconnect.

Remove your Bluetooth headset if you aren't going to use it with your phone again.
Procedure

Step 3 Select a Bluetooth headset and press Delete.

109

110
CHAPTER 33
Use Applications on Your Phone
Available Applications, page 111
View Active Applications, page 111
Switch to Active Applications, page 112
Close Active Applications, page 112
Available Applications
Cisco phones don't include these applications by default. But your company might have added applications
such as the weather, stock information, company news, to-do lists, or similar information and services.
View Active Applications

You can easily see what applications you already have open.
Procedure

Desk phonePress Applications .
Conference phonePress Apps.
Step 2 Select Running applications.

Step 3 Press Exit.

111
Use Applications on Your Phone
Switch to Active Applications
Switch to Active Applications

Procedure


Step 3 Select a running application and press Switch to to open and use the selected application.
Step 4 Press Exit.
Close Active Applications

Procedure


Step 3 Select a running application and press Close app to close the application.
Step 4 Press Close.
Step 5 Press Exit.

112
CHAPTER 34
Use a Standard Headset with Your Phone
Connect a Standard Headset, page 113
Set Up a Wideband Standard Headset, page 113
Connect a Standard Headset

Standard headsets plug into the back of the phone.
The Cisco IP Conference Phone 7832 does not support standard headsets.
Procedure
Plug the headset into the jack in the back of the phone and press the cable into the cable channel.
Set Up a Wideband Standard Headset

You can use a headset that supports wideband audio. Wideband audio improves the quality of the sound you
hear in the headset.

113
Use a Standard Headset with Your Phone
Set Up a Wideband Standard Headset
Procedure

Step 2 Select Accessories > Analog headset > Setup.
Step 3 Press On or Off to enable or disable wideband for the analog headset.
Step 4 Press Return .

114
CHAPTER 35
Use a USB Headset with Your Phone (8800
Series)
USB Headsets, page 115
Connect a USB Headset, page 115
USB Headsets
You can use a USB headset for your calls if your phone has a USB port.
For a list of phones that support USB headsets, see https://help.webex.com/docs/DOC-4108.
For a list of supported headsets, see Unified Communications Endpoint and Client Accessories. USB headsets
that are not listed may not function properly if you attach them to the USB port. For more information, see
the documentation from your USB headset manufacturer.
Connect a USB Headset

When you use USB headsets with your phone, keep in mind:
You can use only one headset at a time. The most-recently connected headset is the active headset.
If you are on an active call and unplug a USB headset, the audio path does not change automatically.
You need to press the Speakerphone button or pick up the handset.
Procedure
Plug the USB headset plug into the USB port on the phone.

115
Use a USB Headset with Your Phone (8800 Series)
Connect a USB Headset

116
CHAPTER 36
Use Barge and Privacy on Shared Lines
Shared Lines on Your Desk Phone, page 117
Add Yourself to a Call on a Shared Line, page 117
Enable Privacy on a Shared Line, page 118
Shared Lines on Your Desk Phone

You can share a single phone number with one or more of your coworkers. For example, as an administrative
assistant, you might be responsible for screening calls for the person that you support.
When you share a phone number, you can use that phone line just like you would any other line, but you
should be aware of these special characteristics about shared lines:
The shared phone number appears on all phones that share the number.
If your coworker answers the call, the shared line button and the session button are solid red on your
phone.
If you put a call on hold, your line button is solid green and the session button pulses green. But your
coworker's line button is solid red and the session button pulses red.
Add Yourself to a Call on a Shared Line

You or your coworker can join a call on a shared line. But you can't add yourself to a call that already has
three or more participants.
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add
yourself to their call.
Procedure
Do one of these actions:

Press the line button for the shared line and press Barge.

117
Use Barge and Privacy on Shared Lines
Enable Privacy on a Shared Line
Press the line button for the shared line and press the session key with the active call.
When any participant joins or leaves a call, participants hear an audio alert.
Enable Privacy on a Shared Line

Privacy prevents others who share your line from seeing information about your calls.
Privacy applies to all shared lines on your phone. If you have multiple shared lines and privacy is enabled,
others cannot view any of your shared lines.
If the phone that shares your line has privacy enabled, you can make and receive calls using the shared line
as usual.
Visual confirmation displays on your phone screen for as long as the feature is enabled.
Procedure
You can turn privacy on from your phone (if your phone model has the required feature keys) or from My
Cisco Spark:
From your phone, press Privacy to enable the feature. Press Privacy again to turn off the feature.
From My Cisco Spark, select My Devices, then click , and choose Device Settings. Turn on Privacy
and click Save.

118
CHAPTER 37
View Recent Calls on Your Phone
Recent Calls Lists, page 119
View Your Recent Calls, page 119
Return a Recent Call, page 119
Clear the Recent Calls List, page 120
Delete a Call Record , page 120
Recent Calls Lists

You use the Recents lists to see the 150 most recent individual calls and call groups.
Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed
calls from the same number also get grouped.
View Your Recent Calls

Check to see who's called you recently.
Procedure
Step 1 Desk phone onlyPress Applications .

Step 2 Select Recents.
Step 3 Select a line to view.
Return a Recent Call

You can easily call someone who has called you.

119
Clear the Recent Calls List
Procedure

Step 3 (Optional) Select All Lines or the required line.
Step 4 Select the call record that you want to dial.
Step 5 (Optional) Press EditDial to edit the call record.
Step 6 Press Call.
Clear the Recent Calls List

You can delete the last 150 calls on your phone by clearing Recents. This removes all of the calls on your
phone.
Procedure

Step 4 Press Clear.
Step 5 Press Delete.
Delete a Call Record

You can edit Recents to remove a single call from your history. This helps preserve important contact
information because Recents only has the first 150 calls.
Procedure

Step 4 Highlight the individual record or call group that you want to delete.
Step 5 Press Delete.
Step 6 Press Delete again to confirm.

120

121

122
CHAPTER 38
Your Cisco IP Conference Phone 7832
The Cisco IP Conference Phone 7832, page 123
Cisco IP Phone 7832 Buttons and Hardware, page 124
The Cisco IP Conference Phone 7832

The Cisco IP Conference Phone 7832 enhances people-centric communications, combining superior
high-definition (HD) audio performance and 360-degree coverage for all sizes of conference rooms and
executive offices. It provides an audiophile sound experience with a full-duplex two way hands-free speaker.
The Cisco IP Conference Phone 7832 is a simple solution that meets the challenges of the most diverse rooms.
The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal
voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists
interference from mobile phones and other wireless devices, assuring delivery of clear communications without
distractions.

123
Cisco IP Phone 7832 Buttons and Hardware

The following figure shows the Cisco IP Conference Phone 7832.
Figure 6: Cisco IP Conference Phone 7832 Buttons and Features
1 Mute bar Toggle the microphone on or off. When the

microphone is muted, the bar is lit.
2 LED bar Indicates call status:

Green, solidActive call
Green, flashingIncoming call
Green, pulsingHeld call
Red, solidMuted call
3 Softkey buttons Access functions and services.

124
4 Navigation bar and Select

button
Scroll through menus, highlight items, and select the highlighted

item.
5 Volume button
Adjust the speakerphone volume (off hook) and the ringer

volume(on hook).

125

126
CHAPTER 39
The Cisco IP Phone 7800 Series, page 127
Cisco IP Phone 7800 Series Buttons and Hardware, page 128
The Cisco IP Phone 7800 Series

The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.
Table 4: Cisco IP Phone 7800 Series Major Features
Features 7811 7821 7841 7861

Screen Greyscale, no Greyscale, with Greyscale, with Greyscale, with
backlight backlight backlight backlight
Lines 1 2 4 16
Fixed feature keys 8 9 9 9
To use the phone, the phone needs to be connected to a network and configured to connect to a call control
system. The phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the phone.

127
Cisco IP Phone 7800 Series Buttons and Hardware

The Cisco IP Phone 7800 Series has distinct hardware types:
Cisco IP Phone 7811 No buttons on either side of the screen
Cisco IP Phone 7821 Two buttons on the left side of the screen
Cisco IP Phone 7841 Two buttons on either side of the screen
Cisco IP Phone 7861 16 buttons at the right edge of the phone
The following figure shows the Cisco IP Phone 7841.
Figure 7: Cisco IP Phone 7800 Series Buttons and Features
1 Handset and Handset light strip Indicates whether you have an incoming call (flashing red)
or a new voice message (steady red).
2 Programmable feature buttons and line Access your phone lines, features, and call sessions.
buttons
The Cisco IP Phone 7811 does not have programmable
feature buttons or line buttons.
3 Softkey buttons Access functions and services.

128
4 Navigation cluster
Navigation ring and Select button. Scroll through
menus, highlight items, and select the highlighted item.
5 Hold/Resume, Conference, and Hold/Resume Place an active call on hold and resume
Transfer the held call.
Conference Create a conference call.
Transfer Transfer a call.
6 Speakerphone, Mute, and Headset Speakerphone Toggle the speakerphone on or off.

When the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the
headset is on, the button is lit.
The Cisco IP Phone 7811 does not have a Headset button.
7 Contacts, Applications, and Contacts Access personal and corporate directories.

Messages
Applications Access call history, user preferences,
phone settings, and phone model information.
Messages Autodial your voice messaging system.
8 Volume button
Adjust the handset, headset, and speakerphone volume

(off hook) and the ringer volume(on hook).

129

130
CHAPTER 40
The Cisco IP Phone 8800 Series, page 131
Cisco IP Phone 8800 Series Buttons and Hardware, page 132
The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use,
highly-secure voice communications.
Table 5: Cisco IP Phone 8800 Series Major Features
Features 8811 8841 8845 8851 8851NR 8861 8865 8865NR

Screen Grayscale Color Color Color Color Color Color Color
USB Ports 0 0 0 1 1 2 2 2
Built-in No No Yes No No No Yes Yes

Camera
Wi-Fi No No No No No Yes Yes No
Bluetooth No No Yes Yes No Yes Yes No

131
Features 8811 8841 8845 8851 8851NR 8861 8865 8865NR

Cisco No No Yes Yes No Yes Yes No
Intelligent
Proximity
To use the phone, the phone needs to be connected to a network and configured to connect to a call control
system. The phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the phone.
To make or receive a video call, you need to use the Cisco IP Phone 8845, 8865, or 8865NR. The other phones
in the Cisco IP Phone 8800 series only support audio calls.

The Cisco IP Phone 8800 Series has two distinct hardware types:
Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861do not have a camera.
Cisco IP Phones 8845, 8865, and 8865NRhave a built-in camera.
The following figure shows the Cisco IP Phone 8845.
Figure 8: Cisco IP Phone 8845 Buttons and Hardware
1 Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a
new voice message (steady red).

132
2 Camera Use the camera for video calls.

Cisco IP Phone 8845, 8865,
and 8865NR only
3 Programmable feature buttons Access your phone lines, features, and call sessions.
and line buttons
4 Softkey buttons Access to functions and services.
5 Back, Navigation cluster, and Back Return to the previous screen or menu.
Release
Navigation cluster Navigation ring and Select buttonScroll
through menus, highlight items and select the highlighted item.
Release End a connected call or session.
6 Hold/Resume, Conference, Hold/Resume Place an active call on hold and resume the
and Transfer held call.
Conference Create a conference call.
Transfer Transfer a call.
7 Speakerphone, Mute, and Speakerphone Toggle the speakerphone on or off. When

Headset the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the headset
is on, the button is lit.
8 Contacts, Applications, and Contacts Access personal and corporate directories.

Messages
Applications Access call history, user preferences, phone
settings, and phone model information.
Messages Autodial your voice messaging system.
9 Volume button Adjust the handset, headset, and speakerphone volume

(off hook) and the ringer volume (on hook).

133

134
CHAPTER 41
Additional Information
Adjust the Phone Screen Backlight (7800 Series), page 136
Answer Cisco Spark Calls Automatically, page 136
Change the Time Zone of Your Device, page 137
Change Your Work Address for Emergency Services, page 138
Cisco IP Conference Phone 7832 Installation, page 138
Clean the Phone Screen, page 139
Connect Your Phone to a Wi-Fi Network, page 139
Differences Between Phone Calls and Lines, page 139
Find Information About Your Phone, page 140
Forward Your Phone Calls to Another Number, page 140
Handle Work Calls from Any Phone, page 141
Hearing-Impaired Accessibility Features for the Cisco IP Conference Phone 7832, page 142
Hearing-Impaired Accessibility Features for the Cisco IP Phone 7800 Series, page 144
Hearing-Impaired Accessibility Features for the Cisco IP Phone 8800 Series, page 147
Lost Phone Connectivity, page 150
Mobility-Impaired Accessibility Features for the Cisco IP Conference Phone 7832, page 151
Mobility-Impaired Accessibility Features for the Cisco IP Phone 7800 Series, page 152
Mobility-Impaired Accessibility Features for the Cisco IP Phone 8800 Series, page 154
My Cisco Spark Basics, page 155
Report All Phone Issues, page 156
Send a Page, page 157
Shared Lines on Your Conference Phone, page 158

135
Adjust the Phone Screen Backlight (7800 Series)
Shared Lines on Your Desk Phone, page 158

Silence Incoming Calls on Your Phone, page 158
Support for Bluetooth on the Cisco IP Phone 8800 Series, page 159
Supported Devices and Applications for Cisco Spark Services, page 159
Transfer a Call to Another Person from Your Phone, page 161
Vision-Impaired and Blind Accessibility Features for the Cisco IP Conference Phone 7832, page 162
Vision-Impaired and Blind Accessibility Features for the Cisco IP Phone 7800 Series, page 164
Vision-Impaired and Blind Accessibility Features for the Cisco IP Phone 8800 Series, page 168
Ways to Provide Power to Your Conference Phone, page 171
Ways to Provide Power to Your Desk Phone, page 172
Adjust the Phone Screen Backlight (7800 Series)

You can adjust the backlight to make the phone screen easier to read.
Backlights are not supported on the Cisco IP Phone 7811.
Backlights are not supported on the Cisco IP Conference Phone 7832.
Procedure

Step 2 Choose Preferences > Backlight.
Step 3 Press On to turn the backlight on or press Off to turn the backlight off.
Step 4 Press to exit.
Answer Cisco Spark Calls Automatically

You can answer your calls with your desk phone automatically without having to pick up the phone. Calls
ring once and then connect right away as long as you're not already on a call. This comes in handy if you work
in a butcher shop and don't want to touch the handset or if you're eating your lunch and want calls to connect
right away. If you need to leave your desk, turn off auto answer.
You can choose whether to hear all incoming calls on your phone headset or speaker. Just make sure that you
don't have different audio output selected on your phone. If you used a different output on your last call, you
may encounter unexpected results with auto answer. For example, if you used your headset button on your
phone for your last call, choosing speaker for auto answer won't have any effect.
Phone Button Auto Answer Configuration Audio Result

headset headset headset

136
Change the Time Zone of Your Device
Phone Button Auto Answer Configuration Audio Result

headset speaker headset
speaker headset Auto Answer doesn't work
speaker speaker speaker
Note: If you leave your handset off the hook and select speaker for auto answer, calls connect through your
handset.
You can only turn on this feature for your primary line. If your line is shared with others, the last person to
set auto answer is the one who gets to enjoy the feature. For example, if you share this line with Bob and you
configure auto answer, calls ring once on Bob's phone but are auto answered on your phone. If Bob later sets
up auto answer on this shared line, this feature is automatically disabled on your phone. Don't worry though.
A message displays if someone else is using this feature.
Note Auto answer settings override the calling device you've chosen in Cisco Spark. For example, you have
two desk phones (phone A and phone B) and have chosen to have all Cisco Spark app calls ring phone
A. If you set up auto answer on phone B, all calls from the app ring phone B, regardless of what device
was selected in the app.
Procedure

Step 2 If you have more than one desk phone registered to you, select a device.
Step 3 Turn on Auto Answer using the toggle.
Step 4 Indicate whether you want to hear the call through your phone speaker or headset.
Step 5 Select Save.
Change the Time Zone of Your Device

Your administrator sets the time zone for all devices in your company. If you travel often or work regularly
in a different time zone, you can change the time zone of your device to reflect your local time.
Note Your voicemail uses the company-wide time zone.

137
Change Your Work Address for Emergency Services
Procedure

Step 2 Click the ellipsis (...) icon and select Change Time Zone.
Step 3 Select the time zone that is applicable to you.
Change Your Work Address for Emergency Services

By default, your company's address is listed as your emergency service address on every Cisco device that
you've activated. You can change this value for any device. For example, if you have a Cisco desk phone at
your home office, you can change the emergency service address for that device but keep the company address
for your phone at work.
It's important that your emergency service address match the physical location of your device.
Before You Begin

Be aware that you can only change your emergency service address if you have an external number that
isn't shared with other colleagues. If you have an internal extension or a line that's shared with others,
your company's address is set as the default. In this case, you must contact your administrator if you'd
like to change your emergency service address.
A single number can only have one address associated to it. This means that if two devices are using
the same emergency callback number, only your administrator can make a change.
Procedure
Step 1 From My Cisco Spark, select My Devices.

Step 2 Select and choose Device Settings.
Step 3 Under Emergency Services, fill out your address information, and then select Save.
You'll see a notice that your request is pending verification. When this notification goes away, the change has
gone through.
Cisco IP Conference Phone 7832 Installation

138
Clean the Phone Screen
Clean the Phone Screen

Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Caution Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Connect Your Phone to a Wi-Fi Network

With the Cisco IP Phone 8861 and 8865 phones, you can connect to the network using Wi-Fi.
The Cisco IP Phone 8865NR does not support Wi-Fi.
Before You Begin

Make sure you don't have a network cable connected to the network port of your phone before you turn
on Wi-Fi.
In some configurations, your phone can get power over the network cable using Power over Ethernet
(PoE). However, because you can't use a network cable with Wi-Fi, you must use a power adapter for
your phone.
Procedure

Step 2 Select Admin settings > Network setup > Wi-Fi client setup > Wireless > On and press Apply.
Step 3 Select Admin settings > Network setup > Wi-Fi client setup > Network name.
Step 4 Choose a network.
Step 5 Enter credentials for any fields that you see, such as your username, password, and passphrase.
Step 6 Click Connect.
Differences Between Phone Calls and Lines

We use the terms lines and calls in very specific ways to explain how to use your phone.
LinesEach line corresponds to a directory number or intercom number that others can use to call you.
To see how many lines you have, look at the right side of your phone screen. You have as many lines
as you have directory numbers and phone line icons.
On the Cisco IP Conference Phone 7832, you have a single line.
CallsEach line can support multiple calls. By default, your phone supports four connected calls per
line, but your administrator can adjust this number according to your needs.

139
Find Information About Your Phone
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to
eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure

Step 2 Select Phone information.

Step 3 Press Exit to return to the Applications screen.
Forward Your Phone Calls to Another Number

If you're going to be away from your desk but don't want to miss an important call, you can forward your calls
to another phone number.
Procedure
Step 1 Choose one of these options:

From My Cisco Spark, under Call Settings, turn on Call Forward; either choose the number type and
enter the number or check the check box to forward calls directly to your voicemail.
From your desk phone, press Forward all and enter the number where you want to redirect your calls.
From your conference phone, press Fwd all and enter the number where you want to redirect your calls.
Step 2 Look for the Forward all icon in the line label on your desk phone or on the conference phone screen to
verify that your calls are forwarded.

140
Handle Work Calls from Any Phone
Handle Work Calls from Any Phone

Make sure that anyone can reach you anywhere, any time, by enabling Single Number Reach. You can answer
incoming calls to your work phone from any other phone, such as your mobile or home phone.
Before You Begin

Decide what type of number you want to use:
ExternalIdentifies a number that is external to your organization, such as your mobile phone or home
number.
URIIdentifies an address, such as an email address or URL.
Custom
Procedure
Step 1 From My Cisco Spark, under Call Settings, select Single Number Reach.
Step 2 Turn on Single Number Reach.
Step 3 Select Edit and choose the Number Type.
Step 4 Enter the number exactly as you would dial it from your phone.
Step 5 If you want calls to ring all devices longer than the default of 20 seconds, adjust the time accordingly.

141
Hearing-Impaired Accessibility Features for the Cisco IP Conference Phone 7832
Hearing-Impaired Accessibility Features for the Cisco IP

Conference Phone 7832
Your conference phone comes with standard accessibility features that require little or no setup.
Figure 9: Hearing-Impaired Accessibility Features
Table 6: Hearing-Impaired Accessibility Features
Item Accessibility Feature Description

1 LED bar The phone screen displays the current state and the LED
bar displays:

142
Hearing-Impaired Accessibility Features for the Cisco IP Conference Phone 7832

2 Visual notification of phone state and The phone screen displays the current state.
message-waiting indicator When you have a message, a message is displayed on
the phone screen. Your phone also provides an audible
message-waiting indicator.
3 Adjustable ringtone, pitch, and volume

Select Applications > Preferences to change the
ringtone.
Adjust the volume level for the phone ring. When
not in a call, press Volume to raise or lower the
volume.
Your administrator can also change your settings.
Note the following also about third-party accessibility applications for the hearing impaired:
Cisco IP Phones provide an interface for third-party accessibility applications such as ipTTY from
Tenacity that supports these features:
TTY traffic
Visual notification
Real time text
Hearing and voice carry over
Information about Tenacity is available at this URL: http://www.accessaphone.com

Real-time, live captioning of phone calls directly to the Cisco IP Phone screens (HCBIT) is available
by Tenacity and Hamilton CapTel. The per-minute cost of the live captioning is paid for by a US FCC
fund, so there is no charge to the employer/employee. For more information, see http://accessaphone.com/
products/captioning/.
For more information about third-party applications, contact your administrator.

143
Hearing-Impaired Accessibility Features for the Cisco IP Phone 7800 Series
Hearing-Impaired Accessibility Features for the Cisco IP Phone

7800 Series
Your phone comes with standard accessibility features that require little or no setup.
Figure 10: Hearing-Impaired Accessibility FeaturesCisco IP Phone 7861 Shown

1 Visual message-waiting indicator This lighted strip is visible from all angles. Your phone
(handset) also provides an audible message-waiting indicator.
2 Visual notification of phone state

Toggle the Mute and Speakerphone buttons on
and off to indicate the phone state.
Use the Mute button to toggle the microphone on
or off. When the microphone is muted, the button
is lit.
Use the Speakerphone button to toggle the
speakerphone on or off. When the speakerphone is
on, the button is lit.

144

3 Inline-amplifier support (handset) Cisco IP Phone handsets support third-party inline
amplifiers. You attach an amplifier to the handset and
cord and it sits between the handset and the IP phone.
Your phone supports these third-party inline amplifiers:
Clarity HA-40 Inline Amplifier for Corded Phone
Plantronics EHA40 Inline Amplifier

Select Applications > Preferences.
Adjust the volume level for the phone ring. While
the handset is in the cradle and the headset and
speakerphone buttons are off, press Volume to raise
or lower the volume.
5 Hearing aid compatible (HAC) Supports these accessibility features:

handset
Hearing-aid compatible.
Magnetic coupling of the hearing aid.
Federal Communications Commission (FCC)
loudness requirements for the Americans with
Disabilities Act (ADA).
Section 508 loudness requirements, which are met
by using industry-standard inline handset
amplifiers.
6 Acoustic coupled TTY and TDD Cisco IP Phones support these TTY and TDD features:
support (handset)
Acoustic or direct connect TTYs from
industry-leading manufacturers.
Real-time text transmission over phone lines.
Hearing and voice carry over phones (HCO/VCO).
VoIP network operating at G.711.
For information about setting up TTY, contact your

administrator.

145
TTY traffic
Visual notification
Real time text


146
Hearing-Impaired Accessibility Features for the Cisco IP Phone

8800 Series
Figure 11: Hearing-Impaired Accessibility FeaturesCisco IP Phone 8861 Shown

1 Visual message-waiting indicator This lighted strip is visible from all angles. Your phone
(handset) also provides an audible message-waiting indicator.

147

2 Visual notification of phone state
Toggle the Mute and Speakerphone buttons on
and off to indicate the phone state.
is lit.
Use the Speakerphone button to toggle the
speakerphone on or off. When the speakerphone
is on, the button is lit.

Select Applications > Preferences.
Adjust the volume level for the phone ring. While
the handset is in the cradle and the headset and
speakerphone buttons are off, press Volume to
raise or lower the volume.
4 Inline-amplifier support (handset) Cisco IP Phone handsets support third-party inline

amplifiers. You attach an amplifier to the handset and
cord and it sits between the handset and the IP phone.
Your phone supports these third-party inline amplifiers:
Clarity HA-40 Inline Amplifier for Corded Phone.
Plantronics EHA40 Inline Amplifier.
5 Hearing aid compatible (HAC) handset Supports these accessibility features:

Hearing-aid compatible.
Magnetic coupling of the hearing aid.
Federal Communications Commission (FCC)
loudness requirements for the Americans with
Disabilities Act (ADA).
Section 508 loudness requirements, which are met
by using industry-standard inline handset
amplifiers.

148

6 Acoustic coupled TTY and TDD Cisco IP Phones support these TTY and TDD features:
support (handset)
Acoustic or direct connect TTYs from
industry-leading manufacturers.
Real-time text transmission over phone lines.
Hearing and voice carry over phones
(HCO/VCO).
VoIP network operating at G.711.
For information about setting up TTY, contact your

administrator.
TTY traffic
Visual notification
Real time text


desk.
You cannot adjust the Cisco IP Phone 7811 footstand.

149
Procedure
a) Insert the curved connectors into the lower slots.
b) Lift the footstand until the connectors snap into the upper slots.
You may need to exert more force than you expect to connect or disconnect the footstand.

desk.
Procedure
a) Insert the connectors into the slots.
b) Press the footstand until the connectors snap into place.
Lost Phone Connectivity

Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message to let you know that this happened.
If you are on an active call when the connection is lost, the call continues. However, you do not have access
to all the normal phone functions because some functions require information from the call control system.
Your softkeys might not work as you expect.
When the phone reconnects to the call control system, you'll be able to use your phone normally again.

150
Mobility-Impaired Accessibility Features for the Cisco IP Conference Phone 7832
Mobility-Impaired Accessibility Features for the Cisco IP

Conference Phone 7832
Your conference phone comes with standard accessibility features that require little or no setup.
Figure 12: Mobility-Impaired Accessibility Features
Table 9: Mobility-Impaired Accessibility Features

1 LED bar Indicates your phone's status:
2 Tactile-discernible buttons and Allow you to easily locate your phone's keys. For
functions, including a nib on Key 5 example, Key 5 has a nib, which you can use to locate
other key positions.

151
Mobility-Impaired Accessibility Features for the Cisco IP Phone 7800 Series
Mobility-Impaired Accessibility Features for the Cisco IP Phone

7800 Series
Figure 13: Mobility-Impaired Accessibility FeaturesCisco IP Phone 7861 Shown

152

1 Lighted buttons on the Cisco IP Phone Allow you to access the following features:
7821, 7841, and 7861
Phone lines and intercom lines (line buttons)
The Cisco IP Phone 7811 does not
have programmable line buttons. Speed-dial numbers (speed-dial buttons,
including the speed-dial line status feature)
Web-based services, such as a personal address
book
Phone features, such as privacy
Indicate your phone's status:

Green, steadyActive call or two-way intercom
call
Amber, steadyPrivacy in use, one-way
intercom call, DND active, or signed in to hunt
group
Red, steadyRemote line in use (shared line or
line status)
2 Large buttons to access Applications, Allow you to easily access your phone applications,
Messages, Contacts, Hold, Transfer, voice messages, corporate and personal directories,
and Conference and calling features.
3 Built-in speakerphone Indicates whether the speakerphone is on or off. When

the speakerphone is on, the button is lit.
functions, including a nib on Key 5 example, Key 5 has a nib, which you can use to locate
other key positions.

153
Mobility-Impaired Accessibility Features for the Cisco IP Phone

8800 Series
Figure 14: Mobility-Impaired Accessibility FeaturesCisco IP Phone 8861 Shown

154

1 Lighted buttons Allow you to access the following features:
Phone lines and intercom lines (line buttons)
Speed-dial numbers (speed-dial buttons,
including the speed-dial line status feature)
Web-based services, such as a personal
address book
Phone features, such as privacy
Indicate your phone's status:

Green, steadyActive call or two-way
intercom call
Amber, steadyPrivacy in use, one-way
intercom call, DND active, or signed in to
hunt group
Amber, flashingIncoming call or reverting
call
Red, steadyRemote line in use (shared line
or Line Status)
2 Large buttons to access Applications, Allow you to easily access your phone applications,
Messages, Contacts, Hold, Transfer, voice messages, corporate and personal directories,
and Conference and calling features.
3 Built-in speakerphone Indicates whether the speakerphone is on or off.

When the speakerphone is on, the button is lit.
functions, including a nib on Key 5 example, Key 5 has a nib, which you can use to
locate other key positions.

Use My Cisco Spark to get a quick view of your phones and easily control the following key phone features
available to you.
Call ForwardRedirect incoming calls to another phone if you're going to be away from your desk. For
more information, see Forward Your Calls to Another Number.

155
Report All Phone Issues
Do Not DisturbSilence your ringer so that incoming calls don't disturb you. For more information,
see Silence Incoming Calls on Your Phone.
Reset Your Voicemail PINSet up your PIN to securely access your voicemail. For more information,
see Set Up Your Voicemail.
Generate an Activation CodeGenerate an activation code and enter or scan the code on your phone.
For more information, see Activate Your Phone.
Single Number ReachAnswer work calls using other phones, such as your mobile or home phone.
For more information, see Handle Work Calls from Any Phone.
Speed DialsAdd the numbers and phone or video addresses that you call frequently. With the touch
of a button, you can reach out to the people in your Speed Dials list. For more information, see Speed-Dial
Buttons on Your Phone.
Time ZoneChange the time zone of your device so that local time displays. For more information,
see Change the Time Zone of Your Device.
Service AddressChange the work address that's tied to your account. Useful if you work from home
or at an alternate location from your company's main address. This change ensures that emergency
services have accurate contact information, too. For more information, see Change Your Work Location
Address for Emergency Services
Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Procedure

Step 2 Select one of the following:

Cisco IP Phone 7800 SeriesSelect Phone information > Report.
Cisco IP Phone 8800 SeriesSelect Phone information > Report problem.

156
Send a Page
Cisco IP Conference Phone 7832Select Phone information > Report.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6 Select a description from the displayed list.
Step 7 Press Submit.
Send a Page
Want to reach multiple people at the same time? You can send a page to one or more users. Your message is
played once for the members of the paging group that you choose.
Here are some situations where you may want to send a page:
You parked a call and want to tell the call park members where the call is parked.
You want to send a one-way audio message to others, such as when an office receptionist pages people
in the office.
You want to send a one-way audio message to a single party, such as an executive with an administrative
assistant. In this case, the executive and the administrative assistant are each the sole member of two
paging groups set up for this purpose.
Each paging group has its own extension. You need the extension for each paging group you want to reach,
such as your workgroup, or all phones in your organization.
When you dial the extension for a paging group, your page goes directly to all members of the paging group.
You can use an extension, a line button on your phone, or a speed-dial button.
Keep in mind that paging does not work when calls are using other features, such as hold, transfer, barge, and
conference.
Before You Begin

You need the extension for a paging group. Your administrator sets up paging groups and communicates their
extension numbers to you.
Procedure
Step 1 Pick up your handset and dial a paging extension.

Step 2 After the tone, make your announcement, and hang up when you finish your message.
The members of the paging group receive your page. If someone is on an active call, they stay on the call but
also hear your page. The person they are talking to doesn't hear the page.

157
Shared Lines on Your Conference Phone
What to Do Next
You can assign the paging extension to a speed-dial button. Read more.
Shared Lines on Your Conference Phone

You can share the same phone number with one or more of your coworkers.
should be aware of a few special characteristics about shared lines:
If your coworker answers the call, your conference phone screen shows that the line is in use.
If you put a call on hold, your LED is pulses green. Your coworker's line button is solid red and their
session button pulses red.
Shared Lines on Your Desk Phone

You can share a single phone number with one or more of your coworkers. For example, as an administrative
assistant, you might be responsible for screening calls for the person that you support.
should be aware of these special characteristics about shared lines:
If your coworker answers the call, the shared line button and the session button are solid red on your
phone.
If you put a call on hold, your line button is solid green and the session button pulses green. But your
coworker's line button is solid red and the session button pulses red.
Silence Incoming Calls on Your Phone

If you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won't
ring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call,
the call goes to your voicemail instead.
Procedure
Choose one of these options:

From My Cisco Spark, under Call Settings, turn on Do Not Disturb.
From your desk phone, press Do not disturb.
From your conference phone, press DND.

158
Support for Bluetooth on the Cisco IP Phone 8800 Series
Support for Bluetooth on the Cisco IP Phone 8800 Series

If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the
phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you
might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a
barrier (wall, door, window), large metal object, or other electronic devices between your phone and the
connected device.
To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your
phone. You can pair up to 50 mobile devices and Bluetooth headsets with the phone. After the headset or
mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile device
is turned on.
After the headset or mobile device is paired, the phone connects to the headset or mobile device when the
headset or mobile device is turned on.
When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:
The last Bluetooth headset or mobile device connected with the phone is the default device that the
phone uses.
You can connect one mobile device (phone or tablet) and one Bluetooth headset at the same time.
The phone can connect to only one paired mobile device at a time. If your mobile phone is connected
and you turn on your tablet, the tablet connects to the phone and the mobile phone disconnects.
When your Bluetooth headset and your mobile device are connected to the phone, you cannot use the
Bluetooth headset to answer desk phone calls from the mobile device.
For information about Bluetooth headsets and mobile devices, see these articles:
Pair a Mobile Device with Your Desk Phone
Use a Bluetooth Headset with Your Phone
Supported Devices and Applications for Cisco Spark Services

With Cisco Spark services, you can:
MessagePrepare and share content; message and post files in virtual spaces (individual people, groups,
and teams) with persistent content.
MeetConnect teams and meet customers easily with the added benefits of messaging and content
sharing before, during, and after the meeting. Schedule or join a meeting at a main office, a branch office,
at home, on the road, or from a room-based video system.
CallEnable voice and video communications over mobile, desktop, and room-based devices. Connect
existing PSTN services to Cisco Spark for one-touch directory dialing and the ability to join meetings
from almost anywhere. Cisco Spark call mobile users get features such as single number reach, single
voicemail service, and video service.

159
Supported Devices and Applications for Cisco Spark Services
Type Supported Models

Cisco Spark app
Android SmartphonesJellybean 4.1 and later
iPhone and iPadiOS 9.0 and later
MacOS X Mavericks 10.10 and later on a supported Mac
WebGoogle Chrome (latest), Mozilla Firefox (latest), and
Internet Explorer 11
Note Cisco Spark calling is available only on
Firefox.
Windows PCsWindows 7 and later
Cisco Spark Room Devices

Cisco Spark Board
Cisco TelePresence SX10 Quick Set
Cisco TelePresence SX20 Quick Set
Cisco TelePresence SX80 Codec
Cisco TelePresence MX200 G2
Cisco TelePresence MX300 G2
Cisco TelePresence MX700
Cisco TelePresence MX800
Cisco DX70
Cisco DX80
To activate your room device on Cisco Spark, the device must run
software version CE8.2.0 or later.
Note Cisco Spark Board is an exception to this. It runs Cisco
Spark Board OS which is updated daily.
You can activate the SX10 (CTS-SX10N-K9) on Cisco Spark if
the device runs software version CE8.1.0 or later.
You must use a TRC6 remote control with the SX20. The TRC5
is not supported.
IP Phones (desk phones)

Cisco IP Phone 7800 Series
Cisco IP Phone 8800 Series (except 8821 and 8831)
To activate your phone on Cisco Spark, the phone must run software
version 11.0 or later (Cisco Spark Phone OS).
Conference Phones Cisco IP Conference Phone 7832

160
Transfer a Call to Another Person from Your Phone
Type Supported Models

Phone Accessories Headsets
Key expansion modules: Add Buttons to Your Phone (Cisco IP
Phone 8800 series only)
Wall mount kits
Transfer a Call to Another Person from Your Phone

When you transfer a call, you can stay on the original call until the other person answers. This gives you an
opportunity to talk privately with the other person before you remove yourself from the call. If you don't want
to talk, then transfer the call before for the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from
the call.
Procedure
Step 1 From a call that is not on hold, do one of these actions:

Desk phonePress Transfer .
Conference phonePress the Transfer softkey.
Step 2 Enter the other person's phone number.

Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4 Press Transfer again.

161
Vision-Impaired and Blind Accessibility Features for the Cisco IP Conference Phone 7832
Vision-Impaired and Blind Accessibility Features for the Cisco

IP Conference Phone 7832
Figure 15: Vision-Impaired and Blind Accessibility Features
Table 12: Vision-Impaired and Blind Accessibility Features

1 Mute button Use the Mute button to toggle the
microphone on or off. When the
This button is located above the LED bar and microphone is muted, the LED bar lights
the screen. red. When you turn on Mute, your phone
beeps once; when you turn off Mute, your
phone beeps twice.
2 High-contrast visual and audible alert of incoming Alerts you to an incoming call. The LED
call with the LED bar flashes during incoming calls.
The LED bar is located between the Mute Colors indicate your phone's status:
button and the screen.

162
Vision-Impaired and Blind Accessibility Features for the Cisco IP Conference Phone 7832

3 Back-lit grayscale LCD screen with adjustable Allows you to adjust your phone screen's
contrast on the Cisco IP Phone contrast.
4 Softkeys Provide access to special functions. The

functions are displayed on the LCD.
These are large buttons just below the LCD.
5 Navigation cluster (includes the Navigation bar Use the Navigation bar to move up and
and the Select button) down in the phone LCD. The Select button
is in the center of the Navigation bar.
The Navigation cluster is located to the right
of the keypad.
6 Standard 12-key layout Allows you to use existing or familiar key

positions. Key 5 has a nib.
7 Volume key Allows you to increase or decrease the ring

volume or the sound.
This key is located to the left of the keypad.
Press up on the rocker key to increase the
volume. Press down on the rocker key to
decrease the volume.
Third-Party Accessibility Applications for the Vision Impaired

You can use these third-party accessibility applications with your phone:
Tenacity accessaphone (AAP) is an assistive technology for your phone. Using TAPI and the computer
technology integration (CTI) plug-in, AAP lets you monitor and control your Cisco endpoint with full
keyboard access and the text-to-speech feature.
AAP provides audible notification of the incoming caller ID, full access of call history information,
status of the phone, and more. For more information, see http://www.tenacitycorp.com
The IP blue VTGO Section 508-compliant softphone integrates speech application programming interface
(SAPI) and provides audible notification (text-to-speech) of your phone's core functions and features.
VTGO is also compatible with assistive technology. For more information, see http://www.ipblue.com/
.

163
Vision-Impaired and Blind Accessibility Features for the Cisco IP Phone 7800 Series

IP Phone 7800 Series
Figure 16: Vision-Impaired and Blind Accessibility FeaturesCisco IP Phone 7861 Shown

1 High-contrast visual and audible alert of incoming Alerts you to an incoming call. The
call handset light strip flashes during incoming
calls and stays lit when a voicemail
message is received.

164

2 Line and feature buttons on the Cisco IP Phone Use line buttons to start, answer, or switch
to a call on a particular line.
On the Cisco IP Phone 7861, the line and
feature buttons are on the right side of the Features, such as speed dial, line status,
phone. privacy, do not disturb (DND), and service
URLs, can be assigned to feature buttons.
On the Cisco IP Phone 7821 and 7941, the
line and feature buttons are on left side of Your administrator sets up programmable
the screen. feature buttons on your phone.
Colors indicate your phone's status:
The Cisco IP Phone 7811 does not have line
and feature buttons. Green, steadyActive call or
two-way intercom call
Amber, steadyPrivacy in use,
one-way intercom call, DND active,
or signed in to hunt group
Amber, flashingIncoming call or
reverting call
Red, steadyRemote line in use
(shared line or line status)
3 Back-lit grayscale LCD screen with adjustable Allows you to adjust your phone screen's
contrast on the Cisco IP Phone contrast.
The Cisco IP Phone 7811 does not have a
back light.
4 Softkeys Provide access to special functions. The

functions are displayed on the LCD.
These are large buttons just below the LCD.
5 Navigation Cluster (includes the Navigation ring Use the Navigation ring to move up, down,
and the Select button) left, and right in the phone LCD. The
Select button is in the center of the
The Navigation cluster is located in the Navigation cluster.
center of the phone.

165

6 Messages button, Applications button, and Allow you to easily access your messages,
Contacts button applications, and contacts.
These three large buttons are located to the
left of the Navigation cluster.
In this group of buttons, the Messages button
is the single button in the top row. Below the
Messages button, the Applications button
is on the left, and the Contacts button is on
the right.
7 Hold button, Transfer button, and Conference Allow you to use these functions on your
button phone.
These three large buttons are located to the
right of Navigation cluster.
In this group of buttons, the Hold button is
the single button in the top row. Below the
Hold button, the Transfer button is on the
left, and the Conference button is on the
right.
8 Volume key Allows you to increase or decrease the ring

volume or the sound through the handset,
This key is located to the left of the keypad. headset, or speakerphone.
Press up on the rocker key to increase the

volume. Press down on the rocker key to
decrease the volume.
9 Standard 12-key layout Allows you to use existing or familiar key

positions. Key 5 has a nib.

166

10 Cisco IP Phone 7821, 7841, and 7861: Provide audible notification of the phone
state:
Headset, Speakerphone, and Mute buttons
located to the right of the keypad. Toggle the Headset, Mute, and
Speakerphone buttons on and off to
The Speakerphone button is on the top, the
indicate the phone state.
Headset button is in the middle, and the
Mute button is on the bottom. Use the Headset button to toggle the
headset on or off. When the headset
Cisco IP Phone 7811: is on, the button is lit.
Speakerphone and Mute buttons located to Use the Mute button to toggle the
the right of the keypad. microphone on or off. When the
microphone is muted, the button is
The Speakerphone button is on the top and lit. When you turn on Mute, your
the Mute button is on the bottom.
phone beeps once; when you turn off
The Cisco IP Phone 7811 does not contain Mute, your phone beeps twice.
a headset port nor have a Headset button.
Use the Speakerphone button to
toggle the speakerphone on or off.
When the speakerphone is on, the
button is lit.

The IP blue VTGO Section 508-compliant softphone integrates speech application programming interface
(SAPI) and provides audible notification (text-to-speech) of your phone's core functions and features.
VTGO is also compatible with assistive technology. For more information, see http://www.ipblue.com/
.
Adjustable Footstand
You can adjust the footstand to either of two viewing angles. This provides optimum phone display viewing
and easy access to all buttons and keys.

167

IP Phone 8800 Series
Figure 17: Vision-Impaired and Blind Accessibility FeaturesCisco IP Phone 8861 Shown

1 High-contrast visual and audible Alerts you to an incoming call. The handset light strip
alert of incoming call flashes during incoming calls and stays lit when a
voicemail message is received.

168

2 Line, feature, and session buttons Use line buttons to start, answer, or switch to a call on a
on the Cisco IP Phone particular line.
Line and feature buttons are Features, such as speed dial, line status, privacy, do not
to the left of the LCD. disturb (DND), and service URLs, can be assigned to
Session buttons are to the feature buttons.
right of the LCD. Your administrator sets up programmable feature buttons
For locales that read right to on your phone.
left, such as Arabic, session Use session buttons to perform tasks, such as answering
buttons are on the left and a call or resuming a held call.
the line and feature buttons
Colors indicate your phone's status:
are on the right.
Green, steadyActive call or two-way intercom
call
Amber, steadyPrivacy in use, one-way intercom
call, DND active, or signed in to hunt group
Red, steadyRemote line in use (shared line or line
status)
3 Back-lit color LCD screen on the Allows you to adjust your phone screen's brightness.
Cisco IP Phone
The Cisco IP Phone 8811 has
a grayscale LCD with
adjustable contrast.
4 Softkeys Provide access to special functions. The functions are

displayed on the LCD.
These are large buttons just
below the LCD.

169

5 Navigation Cluster (includes the Use the Navigation ring to move up, down, left, and right
Navigation ring and the Select in the phone LCD. The Select button is in the center of
button) the Navigation cluster.
The Navigation cluster is Use the Back button to return to the previous screen or
located just above the menu.
keypad. Use the Release (End Call) button to end a call or
Back button to the left of the session.
Navigation cluster
Release button to the right
of the Navigation cluster
6 Messages button, Applications Allow you to easily access your messages, applications,
button, and Contacts button and contacts.
These three large buttons are
located to the left of the
keypad.
In this group of buttons, the
Messages button is the
single button in the top row.
Below the Messages button,
the Applications button is
on the left, and the Contacts
button is on the right.
7 Hold button, Transfer button, and Allow you to use these functions on your phone.
Conference button
These three large buttons are
located to the right of the
keypad.
In this group, the Hold
button is the single button in
the top row. Below the Hold
button, the Transfer button
is on the left, and the
Conference button is on the
right.
8 Volume key Allows you to increase or decrease the ring volume or

the sound through the handset, headset, or speakerphone.
This key is located at the
bottom left of the phone. Press the right side of the rocker key to increase the
volume; press the left side of the rocker key to decrease
the volume.

170
Ways to Provide Power to Your Conference Phone

9 Standard 12-key layout Allows you to use existing or familiar key positions. Key
5 has a nib.
10 Headset, Speakerphone, and Provide audible notification of the phone state:

Mute buttons
Toggle the Headset, Mute, and Speakerphone
These buttons are located on buttons on and off to indicate the phone state.
the bottom right of the
Use the Headset button to toggle the headset on or
phone.
off. When the headset is on, the button is lit.
In this group, the Mute
button is the single button in
the bottom row. Above the
is lit. When you turn on Mute, your phone beeps
Mute button, the Headset
once; when you turn off Mute, your phone beeps
button is on the left, and the
twice.
Speakerphone button is on
the right. Use the Speakerphone button to toggle the
speakerphone on or off. When the speakerphone is
on, the button is lit.

Adjustable Footstand
You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and
keys.
Ways to Provide Power to Your Conference Phone

Your conference phone needs power from one of these methods:
Your network supplies power over the Ethernet (PoE).
You have a Cisco Unified IP Phone Power Injector.
You have a Cisco IP Conference Phone 7832 PoE Midspan Cable to add power to your LAN connection.
You plug the cable into the phone, and then plug the LAN and a Cisco Power Cube 3 into the cable.

171
Note The midspan cable is not currently available.
Figure 18: Conference Phone Power Options

You can provide power to your desk phone in one of two ways:
Use the power cable that comes with your phone.
If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug
an Ethernet cable into the Ethernet phone port and into the network.
If you are not sure whether your network supports PoE, check with your administrator.

172

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Cisco IP Phone 7800 and 8800 Series Guide

First Published: 2016-03-04

Reorient or relocate the receiving antenna.

2017 Cisco Systems, Inc. All rights reserved.

CHAPTER 1 Accessories Available for Your Phone 1

CHAPTER 2 Activate Your Phone 5

CHAPTER 3 Add Buttons to Your Phone (8800 Series) 9

CHAPTER 4 Adjust Your Phone on Your Desk 23

Cisco IP Phone 7800 and 8800 Series Guide

CHAPTER 5 Answer Calls from Your Hunt Group on Your Phone 27

CHAPTER 6 Answer Calls on Your Conference Phone 29

CHAPTER 7 Answer Calls on Your Phone 31

CHAPTER 8 Change the Sound on Your Phone 33

CHAPTER 10 Check Your Voicemail 39

CHAPTER 11 Conference Phone Navigation, Softkeys, and Screen 43

Cisco IP Phone 7800 and 8800 Series Guide

Conference Phone Navigation 43

CHAPTER 12 Energy Saving Features on Your Phone 45

CHAPTER 13 Getting Started with My Cisco Spark 47

CHAPTER 14 Getting Started with Your New Phone 49

CHAPTER 15 Make a Conference Call on Your Phone 55

CHAPTER 16 Make Basic Calls from Your Conference Phone 59

Cisco IP Phone 7800 and 8800 Series Guide

Make a Speed-Dial Call with Your Conference Phone 59

CHAPTER 17 Make Basic Calls from Your Phone 61

CHAPTER 18 Make It Easier to View Your Phone Screen 65

CHAPTER 20 Manage Mobile Contacts on Your Desk Phone (8800 Series) 71

Cisco IP Phone 7800 and 8800 Series Guide

CHAPTER 22 Park Calls on Your Phone 77

CHAPTER 23 Personalize Your Phone (8800 Series) 79

CHAPTER 24 Phone Firmware 81

CHAPTER 25 Phone Navigation, Softkeys, Buttons, and Screen 83

CHAPTER 26 Place Calls on Hold on Your Phone 87

CHAPTER 27 Product Safety and Security for Your Phone 89

Cisco IP Phone 7800 and 8800 Series Guide

CHAPTER 28 Search and Call Contacts on Your Phone 93

CHAPTER 29 Set Up Your Voicemail 97

CHAPTER 30 Speed-Dial Buttons on Your Phone 101

Cisco IP Phone 7800 and 8800 Series Guide

CHAPTER 33 Use Applications on Your Phone 111

CHAPTER 34 Use a Standard Headset with Your Phone 113

CHAPTER 36 Use Barge and Privacy on Shared Lines 117

CHAPTER 37 View Recent Calls on Your Phone 119

Cisco IP Phone 7800 and 8800 Series Guide

CHAPTER 38 Your Cisco IP Conference Phone 7832 123

CHAPTER 39 Your Cisco IP Phone 7800 Series 127

CHAPTER 40 Your Cisco IP Phone 8800 Series 131

CHAPTER 41 Additional Information 135

Cisco IP Phone 7800 and 8800 Series Guide

Report All Phone Issues 156

Cisco IP Phone 7800 and 8800 Series Guide

Cisco IP Phone 7800 and 8800 Series Guide

Cisco IP Phone 8800 Series Supported Accessories

Table 1: Accessory Support for the Cisco IP Phone 8800 Series

Accessory Type Cisco IP Phone

Cisco IP Phone 7800 and 8800 Series Guide

Accessory Type Cisco IP Phone

Cisco IP Phone 7800 Series Supported Accessories

Accessory Type Cisco IP Phone

Wall Mount Kit X X X X

Cisco IP Phone 7800 and 8800 Series Guide

Cisco IP Conference Phone 7832 Supported Accessories

View the Accessories Associated with Your Phone

Step 1 Press Applications .