JustConnect FAQ

BLOCKING MY CAR
HOW DO I BLOCK MY CAR ?
You can block your car from the Vehicle Details page. Select Your Vehicle from the
dashboard and navigate to the details page.

MAINTENANCE POOL
WHAT IS THE MAINTENANCE POOL?
The Maintenance Pool balance is like a separate account we maintain for every vehicle. The
balance is used for car repair and maintenance.
The balance doesnt affect pay-out. It is to ensure that your monthly payment is unaffected
by sudden maintenance costs such as tyre replacement, oil change, etc.

HOW IS THE MAINTENANCE POOL BALANCE ACCUMULATED?

The balance is accumulated through distance charges in fuel less bookings and as damage
costs collected. It is added as 1/km of the booking.
For example, take a fuel less booking where the customer drives 560 km. The distance
charge, collected @ 1.2/km, is 672. The Maintenance Pool balance will be credited with
500 and 172 will be added to the partner pay-out.

WHAT HAPPENS IF BALANCE IS POSITIVE OR NEGATIVE?

The balance is settled at the end of the agreement cycle. For positive balance, the amount
will be paid to you and for negative balance, you mare liable to pay the amount to Drivezy.

BILLINGS AND EARNINGS

WHICH FARES ARE NOT SPLIT IN THE SPECIFIED PARTNER : DRIVER RATIO?
State permit refunds (> 1 year) are split in a 50:50 ratio.
Damage cost share is not retained by Drivezy. The entire amount is credited to partners
maintenance pool balance.
Discounts are split in a 50:50 ratio.
HOW IS PARTNER SHARE CALCULATED?
In general partner share is 75% of earnings. However there are tax deductions. There are
some heads not split in a 75:25 ratio.
Example if booking cost 5000 (with 5% GST for with-fuel and 18% for fuel-free)
Amount excluding GST = 4762 (for bookings with fuel)
= 4237 (for fuel less bookings)

Partner share is 75% = 3571 (for bookings with fuel)

= 3178 (for fuel less bookings)

PAY-OUT CYCLE
WHAT IS THE REGULAR PAY-OUT CYCLE?
We process payments on or before the 10th of the subsequent month. Before processing the
payment, we send an email statement with the details of the earnings and expenses. You
can also view the details on the just connect app.
Please ensure that all your bank details are duly updated on the Drivezy website before pay-
out.

TROUBLESHOOTING ISSUES
WHAT DO I DO IN CASE OF PARTNER APP ISSUES?
Please write to jcapp@drivezy.com for all app, admin panel and access related issue.

WHAT DO I DO IF I HAVE A PROBLEM WITH MY VEHICLES EARNINGS OR OPERATIONS?

Please write to partnersupport@drivezy.com for all such issues