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The change process is the sequence of steps or activities that a change management
team or project leader would follow to apply change management to a project or
change. Based on Prosci's research of the most effective and commonly applied
change, most change management processes contain the following three phases:
External
Internal
According to Lewin, successful change can be planned and requires unfreezing the
status quo, changing to a new state, and refreezing to make the change permanent.
The status quo is considered equilibrium. To move away from this equilibrium,
unfreezing is necessary. Unfreezing can be thought of as preparing for the needed
change. It can be done by increasing the driving forces, which are forces pushing for
change; by decreasing the restraining forces, which are forces that resist change; or by
combining the two approaches.
Figure 1 - Change Management Process (the Change Management Toolkit
and Change Management Pilot show you how to apply the process))
It is important to note what change management is and what change management is
not, as defined by the majority of research participants.
Change management is the processes, tools and techniques for managing the people-
side of change.