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Chapter 4 Groupwork Case Study

Listo Systems: The Challenge of a Growing Organization

Listo Systems VISION statement is: To be recognized as a leader in supplying quality graphic
design products and services to our customers and to be respected by our clients and staff.

Listo Systems MISSION statement is: We strive to develop superior graphic design products
and services for our users through state-of-the-art technology, innovation, teamwork, and
leadership.

Following their early success and growth, Listo hired a number of new managers and employees. In
response to the expansion of staff, Listo reorganized by adding layers of supervisors and managers
between executive management and line staff; however, growth occurred so rapidly that proper
training was not provided to the new employees. Management was less concerned with the
employees opinions and was more focused on production and profit. Instead of enlisting employees
opinions, more directive orders were given. The change and increased complexity associated with
adding new layers to the hierarchy resulted in the organizations goals and objectives becoming
unclear. Employees began to complain about the new bureaucratic processes and the slow pace of
decision-making. While the organization has been growing in size, productivity has slowed and quality
has decreased. The turnover rate is higher than it has ever been, and the number of sick days that
people take has doubled over the past few years.

1. Using the above scenario, consider Organizational Level 1: Key Players (Stakeholders) and
Business Ideas (Purpose). Which Leadership Challenge response is most appropriate:
Establishing, Refining, or Monitoring? Using the theories discussed in Chapters 1-4, explain
why you chose that response.

I bet refining is the most appropriate response in this scenario. The peck and
mission have already been established for Listo sytsem. However, the lack of
employee re action due to the rapid growth of the company and high derangement
rate has resulted in low production and poor quality.

Refining the company by using the ACHIEVE model to act employees is one of the
theories that can be used to help the pot to Performance. Managers pauperization to
know what motivates people in their organization. ACHIEVE is a seven letter word
that is synonymous with to perform. Ability, Clarity, Help, Incentive, Evaluation,
Validity, and Environment. (Hershey, Blanchard, Johnson, 2008).

2. Using the above scenario, consider Organizational Level 2: Entity (Culture) and Strategy
(Mission). Which Leadership Challenge response is most appropriate: Defining, Shaping, or
Publicizing? Using the theories discussed in Chapters 1-4, explain why you chose that
response.

In this scenario I feel that shaping is the trump response. Listo Systems mission
statement is good. However mission the statement has left the staff and leadership
out of them. They need to be brought back into the organization to make their
mission and vision statements true and believable.

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