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SUMMER INTERNSHIP PROJECT REPORT


AT

Reliance Jio Infocom, Jodhpur


A Project Report Submitted In Partial Fulfillment of the Requirements
For The Award of the

POST GRADUATE DIPLOMA IN MANAGEMENT


TO

RAMAIAH INSTITUTE OF MANAGEMENT


BY

Neeraj Joshi

REG.NO. 161430

BATCH 2016-18

Under the guidance of


PROF. JAMUNA A. S

RAMAIAH INSTITUTE OF MANAGEMENT

NEW BEL ROAD, BANGALORE-560054


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CERTIFICATE

This is to certify that the Project Report undertaken by Neeraj Joshi Reg. No-
161430 conducted at Reliance Jio Infocom, Jodhpur Submitted in partial
fulfillment of the requirements for the award of the

POST GRADUATE DIPLOMA IN MANAGEMENT

TO

RAMAIAH INSTITUTE OF MANAGEMENT

Is a record of bonafide internship carried out under my supervision and guidance.


He/She has attended the required guidance sessions held. This report has not
been submitted for the award of any other degree/diploma/fellowship or similar
titles or prizes.

Guides Signature:

Name: Prof. Jamuna A. S

Qualification: MA (Eng.), MA (Pol.sc.), M.phil (Eng.)

MBA (HRD) (Ph.D)


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STUDENTS DECLARATION

I hereby declare that the Project Report conducted at Reliance Jio Infocom,
Jodhpur.

Under the guidance of Prof. Jamuna A. S

Submitted in Partial fulfillment of the requirements for the

POST GRADUATE DIPLOMA IN MANAGEMENT

TO

RAMAIAH INSTITUTE OF MANAGEMENT

is my original work and the same has not been submitted for the award of any other
Degree/Diploma/Fellowship or other similar titles or prizes.

Signature of the Student

Place: Jodhpur Neeraj Joshi

Date: 31/07/2017 161430


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ACKNOWLEDGEMENT

I extend my special gratitude to our Dean Dr. H. Muralidharan, Academic Head


Prof. Purnima Ramaswamy & Program Head Dr. Savitha Rani Ramachandran
for inspiring me to take up this project and also for their able guidance and
support in completing this internship.

I wish to acknowledge my sincere gratitude and indebtedness to my project


guide Prof. Jamuna A S of RAMAIAH INSTITUTE OF MANAGEMENT, Bangalore
for his/her valuable guidance and constructive suggestions in the preparation
of project report.

STUDENT NAME: Neeraj Joshi

Register Number: 161430


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TABLE OF CONTENTS
Chapter No. Particulars Page
No.
1 Industry Analysis 10

1.1 Introduction of telecom Industry 10

1.2 Segmentation of telecom Industry 11

1.3 Telecom subscriber base expands substantially 12

1.4 Surging telecom revenue 12

1.5 Wireless segmentation dominates the market 13

1.6 National telecom policy 19

1.7 FDI in telecom Industry 19

1.8 Mobile number portability 20

1.9 Porters five forces model 21

1.10 Government policies 22

2 Company Profile 23

2.1 Introduction of Reliance Jio Infocom 24

2.2 Vision 24

2.3 Mission 24

2.4 Operations 24

2.5 Technology 24

2.6 Products 24
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2.7 Marketing 29

2.8 Pricing 29

2.9 Management Team 30

2.10 SWOT analysis 32

2.11 CSR 34

2.12 Competitors 35

3 Tasks Accomplished During Internship 37

3.1 Internship dates 38

3.2 Description of Tasks Handled 38

3.3 Department 38

3.4 Reporting Head 38

3.5 My role 38

3.6 Week wise consolidation 38

3.7 About the Internship 39

3.8 Roles and responsibilities 39

3.9 Targets 39

3.10 Learnings 40

4 Analysis of the Research Undertaken 41

4.1 Statement of the problem 41

4.2 Objective of the research 41

4.3 Scope of the study 41

4.4 Significance of the study 41

4.5 Methodology 41

4.6 Analysis of the data 44


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4.7 Findings 53

4.8 Suggestions 53

Annexure-I 54

Annexure-II 59

LIST OF FIGURES
Figure

4.1 Gender

4.2 Age

4.3 Occupation

4.4 Purpose

4.5 Acknowledge about the services

4.6 Product using

4.7 Satisfaction towards calling quality

4.8 Satisfaction towards network availability

4.9 Satisfaction towards data connection

4.10 Satisfaction towards price

4.11 Satisfaction towards customer service

4.12 Awareness about the future products


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4.13 Suggestions by the customers for existing services

4.14 future expectation

4.15 Suggest to other

EXECUTIVE SUMMARY
This report is about the Summer Internship Program with Reliance Jio Infocom, Jodhpur. The
project assigned to me by the company was to understand the customers satisfaction level
towards services providing by Reliance Jio, Jodhpur. In this comprehensive report discussion
of the major aspect of the consumers satisfaction towards servicing providing at Jodhpur.

In this report, you will find the consumers different aspects and factors, which they are using
the services providing by Reliance Jio Infocom. This report also attempts to shed light on some
of the reasons why more and more consumers are using the service.

To understand better about the consumers satisfaction levels, a survey was conducted on
different background of the people those who are using the services providing by Reliance Jio.
The survey included a questionnaire which asked the students on some specific questions,
whose answers were then recorded. This survey forms the analysis part of my research. It gives
an insight on the customers satisfaction level towards services providing by Reliance Jio,
Jodhpur.

The study helps to understand the current scenario of the company in all aspects at the time of
using the services. This report also covers the significance role of channel partner, who are
helping to get the consumers as well as helps in increasing the sales revenue of the company.

In the duration of the project, the analyses had it made it clear that the consumers satisfaction
level towards service providing by Reliance Jio is very import in every aspect. There were some
problems also in the job of store management.

In the end, the findings, conclusions and recommendations on the basis of the research are
given. And while being close to the conclusion of the project, the inferences drawn from the
analyses provided a good picture about the student satisfaction towards service providing by
Reliance Jio Infocom.
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Chapter 1
Industry
Analysis
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1.1 Introduction of telecom industry :


India is currently the worlds second-largest telecommunications market and has registered strong
growth in the past decade and half. The Indian mobile economy is growing rapidly and will
contribute substantially to Indias Gross Domestic Product (GDP), according to report prepared
by GSM Association (GSMA) in collaboration with the Boston Consulting Group (BCG).
The liberal and reformist policies of the Government of India have been instrumental along with
strong consumer demand in the rapid growth in the Indian telecom sector. The government has
enabled easy market access to telecom equipment and a fair and proactive regulatory framework
that has ensured availability of telecom services to consumer at affordable prices. The deregulation
of Foreign Direct Investment (FDI) norms has made the sector one of the fastest growing and a
top five employment opportunity generator in the country.
The Indian telecom sector is expected to generate four million direct and indirect jobs over the
next five years according to estimates by Randstad India. The employment opportunities are
expected to be created due to combination of governments efforts to increase penetration in rural
areas and the rapid increase in smartphone sales and rising internet usage.
International Data Corporation (IDC) predicts India to overtake US as the second-largest
smartphone market globally by 2017 and to maintain high growth rate over the next few years as
people switch to smartphones and gradually upgrade to 4G.
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1.2 THE TELECOM MARKET SPLIT INTO THREE SEGMENTS

Mobile Internet
Fixed-line
(Wireless) Services

Comprises Consists of companies Includes Internet Service


establishments operating that operate and Providers (ISPs) that
and maintaining maintain switching and offer broadband internet
switching and transmission facilities to connections through
transmission facilities to provide direct consumer and corporate
provide direct communications through channels
communications via landlines, microwave or
airwaves a combination of
landlines and satellite
link-ups
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1.3 TELECOM SUBSCRIBER BASE EXPANDS SUBSTANTIALLY


India is currently the second-largest
telecommunication market and has the third
highest number of internet users in the world
Indias telephone subscriber base expanded at a
CAGR of 19.5 per cent to 1022.61 million over
FY0716*Tele density (defined as the number of
telephone connections for every hundred
individuals) increased from 17.9 in FY07 to
80.98 in FY16*In September 2015, total
telephone subscription stood at 1022.61 million,
while tele density was at 80.98 percent.

BMI (Business Monitor International)


1.4 SURGING TELECOM REVENUES
Report, TechSci Research, Internet Mobile
Association of India (IAMAI)

Indian telecom sectors revenue grew 10.7 per cent

to USD71.2 billion in FY14 as compared to

USD64.3 billion in FY13. Wireless and


wireline revenue increased at a CAGR of 8.91
per cent to USD38.8 billion over FY0614.
Revenues from the telecom equipment is
expected to be USD19 billion in FY15, which
is further expected to touch USD30 billion in
FY20.

Telecom Regulatory Authority of India, TechSci


Research Notes: CAGR - Compound Annual Growth
Rate, FY16*- Till September 2015
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1.5 WIRELESS SEGMENT DOMINATES THE MARKET

Indias telephone subscriber base reached 1022.61 million in September 2016. The wireless
segment (97.46 per cent of total telephone subscriptions) dominates the market, while the wireline
segment accounts for the rest. Urban regions
account for 58.58 per cent of telecom
subscriptions, while rural areas constitute the
remaining.

Telecom Regulatory Authority of India, TechSci


Research
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NOTABLE TRENDS IN THE INDIAN TELECOM SECTOR

Expansion to Rural Emergence of BWA


Green Telecom
Markets Techonologies

The green telecom There are over 62,443 The most significant
concept is aimed at uncovered villages in recent developments in
reducing carbon India; these would be wireless communication
footprint of the telecom provided with village include BWA
industry through lower telephone facility with technologies such as
energy consumption subsidy support from WiMAX and LTE
the governments
Tata has invested around Universal Service In 2016, Airtel
USD16.38 million to Obligation Fund launched its 4G
convert its 10,000 base (thereby increasing rural services in 296 cities
stations from indoor to tele density) across the India
outdoor to reduce
energy consumption and In September 2016, In 2016, BSNL started
carbon footprint across the rural subscriber its first 4G Wireless
its 20 telecom circles in base accounted for Broadband Internet
India so far 41.42 per cent of the Service- WiMAX
total subscriber base,
thereby fueling the
sectors growth Reliance Jio, has
launched 4G services
across pan- India as on
December 2015
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Telecom Regulatory Authority of India, TechSci Resear Telecom Regulatory


Authority of India, TechSci Research Notes ch Notes
Incomes have risen at a brisk pace in India and will continue rising given the countrys
strong economic growth prospects.

Nominal per capita income have recorded a CAGR of 8.87 per cent over 200015

Increasing income has been a key determinant of demand growth in the telecommunication
sector in India

The IMF estimates nominal per capita income to expand at a CAGR of 5.43 per cent over
201019

Per capita income is expected to expand at a CAGR of 7.8 per cent for the period 2015-19
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Telecom Regulatory Authority of India, TechSci Resear Telecom Regulatory


Authority of India, TechSci Research Notes ch Notes
The emergence of an affluent middle class is triggering demand for the mobile and
internet segments

A young, growing population is aiding this trend (especially demand for smart phones)
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INCREASING INTERNET REVENUES AND SUBSCRIPTIONS :

Telecom Regulatory Authority of India, TechSci Resear Telecom Regulatory


Authority of India, TechSci Research Notes ch Notes

The Mobile Value Added Services (MVAS) industry is forecast to expand at a CAGR of
30.93 per cent to USD9.5 Billion by 2015 from USD1.1 billion in 2007
The share of non-voice revenues, which currently stands at around 10 per cent of telecom
operators revenues, is estimated to rise to more than 30 per cent in the next five to seven
years
A decline in the prices of smartphones and data subscription rates is likely to drive demand
for MVAS

STRONG POLICY SUPPORT CRUCIAL TO THE SECTORS DEVELOPMENT


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19
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1.6 National telecom policy 2012 :

Telecom Regulatory Authority of India, TechSci Resear Telecom Regulatory


Authority of India, TechSci Research Notes ch Notes
1.7 Foreign investment flowing in :

Telecom Regulatory Authority of India, TechSci Resear Telecom Regulatory


Authority of India, TechSci Research Notes ch Notes
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Cumulative FDI inflows into the telecom sector over April 2000September 2015
amounted to USD17.71 billion
During this period, FDI into the sector accounted for 7 per cent share of total FDI inflows
into the country till September 2015

1.8 Mobile number portability in India :

Telecom Regulatory Authority of India, TechSci Resear Telecom Regulatory


Authority of India, TechSci Research Notes ch Notes

Mobile Number Portability (MNP) in India was introduced in November 2010

MNP allows subscribers to change their mobile service provider while retaining their
old mobile number

The portability service was made available for both postpaid and prepaid customers
as well as on both GSM and CDMA platforms

The implementation of MNP has brought a slew of benefits for customers in terms
of better plans and offers

MNP requests increased to 176.39 million at the end of September, 2015


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1.9 PORTERS FIVE FORCES ANALYSIS

1) Competitive Rivalry
Customers low switching
cost and price sensitivity are
increasing competition
among players
High exit barriers are also
intensifying competition
There are around 6 to 7
players in each region,
leading to intense
competition

2) Threat of New Entrants


Strict government
regulations.
Extremely high
infrastructure setup cost.
Difficulty in achieving
economics of scale.
3) Substitute Products
Hardly any threat of
substitute products as there is
no substitute available in the
market.
4) Bargaining Power of Suppliers
High bargaining power of suppliers as there are just a few suppliers in the sector
High cost of switching suppliers
5) Bargaining Power of Customers
Low switching cost and mobile number portability give customers high bargaining
power.
Customers are price sensitive.
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1.10 Government Initiatives


The government has fast-tracked reforms in the telecom sector and continues to be proactive in
providing room for growth for telecom companies. Some of the other major initiatives taken by
the government are as follows

The Government of India has allocated Rs 10,000 crore (US$ 1.5 billion) for rolling out
optical fiber-based broadband network across 150,000 cumulative gram panchayats (GP)
and Rs 3,000 crore (US$ 450 million) for laying optical fiber cable (OFC) and procuring
equipment for the Network For Spectrum (NFS) project in 2017-18.
The Ministry of Communications & Information Technology has launched Twitter Sewa,
an online communications platform for registration and resolution of user complaints in
the telecommunications and postal sectors.
The TRAI has released a consultation paper, which aims to offer consumers free Internet
services within the net neutrality framework, and has proposed three models free data
delivery to customers without violating the regulations.
The Government of India has liberalized the payment terms for spectrum auctions by
allowing two options of payments to telecom companies for acquiring the right to use
spectrum, which include upfront payment and payment in instalments.
The Department of Telecommunications (DoT) has amended the Unified License for
telecom operations, which will allow sharing of active telecom infrastructure like antenna,
feeder cable, and transmission systems between operators, thereby lowering the costs of
operations and leading to faster rollout of networks.
The TRAI has recommended a Public-Private Partnership (PPP) model for BharatNet, the
central governments ambitious project to set up a broadband network in rural India, and
has envisaged central and state governments to become the main clients in this project.
The Ministry of Skill Development and Entrepreneurship (MSDE) signed a Memorandum
of Understanding (MoU) with DoT to develop and implement National Action Plan for
Skill Development in Telecom Sector, with an objective of fulfilling skilled labor
requirement and providing employment and entrepreneurship opportunities in the sector.
The TRAI has directed the telecom companies or mobile operators to compensate the
consumers in the event of dropped calls with a view to reduce the increasing number of
dropped calls.
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Chapter 2
Company
Analysis
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Chapter-2 Company Analysis of Reliance Jio.

2.1 Introduction

Reliance Jio infocom limited is LTE mobile network operator in India. It is a wholly owned
subsidiary company of Reliance Industries. The headquarter of Reliance Jio is in Navi Mumbai,
Maharashtra. Jio provides wireless 4G LTE service network (without 2G/3G- based services) and
this is only VoLTE (Voice over LTE) operation in country.

The services were first beta-launched to Jios partners and employees on 27th December 2015, on
the eve of 83rd birth anniversary of late Dhirubhai Ambani, the founder of Reliance industries. In
addition, the services were commercially launched on 5th September 2016.

After a month of being commercially launched Jio announced that, it acquired 16 million
subscribers. This is the fastest ramp-up by any mobile network anywhere in the world. Jio crossed
50 million connections after 83 days of being launched. On 22nd February 2016, it crossed around
100 million connections.

2.2 Vision: Reliance Jio's vision for India: Broadband will no longer be a luxury.

2.3 Mission: to realize digital India vision, ensure Indians have highest quality and quantity data
access at majority affordable prices.

2.4 Operations:

Jio owns spectrum over 22 cities and total of 2,300 MHz Pan India. It is valid until 2035.

2.5 Technology : . Jio provides wireless 4G LTE service network (without 2G/3G- based services)
and this is only VoLTE (Voice over LTE) operation in country.
2.6 Products of Jio:

2.6.1 LYF smartphones

Lyf is Reliance Retail's brand of smartphones that


was launched in India in 2016 and now these
phones are available with free Reliance Jio SIM
and its preview offer. Lyf phones come preloaded
with Reliance Jio apps like my Jio, Jio express
news, Jio chat, Jionet Hotspot, and others. All Lyf
smartphones launched as of 2016 run Google's
Android operating system. The company launched
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smartphones under four sub-brands - Earth, Water, Wind, and Flame. Lyf's latest mobile
launch is the C459. The smartphone was launched in July 2017.
2.6.2 Jionet WiFi

LYF-powered JioFi is a portable broadband


device brought to you by Reliance Digital. JioFi
device allows multiple users and mobile devices
to access Jio's 4G high-speed internet connectivity
and create a personal Wi-Fi hotspot. The LYF-
powered JioFi device can connect a minimum of
10 devices + 1 USB connection, with some models
having the ability to support many more
connections.

2.6.3 Jio apps (My jio, Jio TV, JioCinema, JioChat Messsenger, JioMusic, Jio4Gvoice, JioMags,
JioXpressNews, JioSecurity, JioDrive, JioMoney wallet, JioSwitch) .

Reliance Jio Welcome Offer also


entitles users access to a wide suite of
Jio apps, which offers access to on-
demand music, video, chat to name a
few.

2.6.3.1 My Jio App.

MyJio: As the name implies, MyJio app will serve as the hub for all your
mobile activity with Jio SIM. Like MyVodafone and MyAirtel apps, MyJio
will show users their balance and validity for data, calling and SMS packs. The
app can also be used to check usage and generate detailed account statements
for up to 6 months. The app also serves as one-stop shop for locating JioNet
hotspots, where you can access free WiFi from your WiFi balance.
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2.6.3.2 Jio Chat App.


JioChat: You guessed it right this is the WhatsApp clone in Jio App suite.
JioChat is Reliances implementation of a messaging app. The app though
new is rich with features. Of course, it offers one-on-one messaging but also
adds features like voice calling and video calling. With Jios focus
completely on 4G data usage, Reliance would want its users to skip
traditional communication methods and use JioChat for all sorts of messaging
and calling.
2.6.3.3 Jio Music
JioMusic: The app is an implementation similar to Apple Music, Wynk
Music, Saavn, Gaana and others. The app offers millions of HD songs in
over 20 languages. JioMusic users can download the songs for offline
access with access to personalised recommendations.

2.6.3.4 Jio Money App


JioMoney: The app is similar to Apple Pay and Google Pay,
for making and receiving payments. It is unclear whether
Reliance plans to expand the service as an NFC payment
gateway. It could also be a counter to the likes of PayTM and
FreCharge.

2.6.3.5 Jio Tv App.


JioTV: The app offers instant access to TV programmes with a wide
range of TV channels across languages and genres. It offers live TV
pause and play feature and currently has access to 300+ channels.
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2.6.3.6 Jio drive App.


JioDrive: This Jio branded app offers cloud storage on the go with Jio
account. The only service also accessible from desktop offers storage
solution when you run out of memory on your smartphone with just 16GB
storage. It has auto-upload and sharing features like Google Drive but it
is unclear how much storage Reliance offers for free.

2.6.3.7 Jio Magazines App.


Jio Magazines : The No.1 Magazine app in India with the majority
Premium and Popular Magazines. Carry your personal library with
you and read from more than 500 titles across 15+ categories. With
JioMags there is always more to read.

2.6.3.8 Jio Security App.


Jio Security : Contacts. Email. Bank Info. Passwords. Personal
Messages. You store lots of important stuff on your mobile device.
Protect it with Jio Security. Its Anti Virus and award winning App
Advisor powered by Norton Mobile Insights protect you and your
device 24x7.
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2.6.3.9 JioXpress News App.

JioXpress News : Jio Xpress News is a news app giving you access to
500+ Newspapers, News channels, Magazines, famous Blogs, and
News websites from India and across the world. Trending and Latest
News Read news that is Trending everywhere and Get to know of the
Latest happenings instantly.

2.6.9.10 JioCenima App.

JioCinema is an ondemand video library from Reliance Jio


Infocomm Ltd. We have over 1 lakh+ hours of exciting content:
movies, TV Shows, music videos, clips, trailers for our viewers.
Download and watch the latest TV serials, movies, music videos,
short videos on your Android device! Watch back to back episodes
of your favorite shows, movies, international music videos,
interesting short clips and more.

2.6.9.11 Jio Net App.

JioNet : lets you stay connected at thousands of hotspots across


the country, and youll never stress about data limits or speed
again. You no longer need to login to any JioNet hotspot, there is
no need to accept terms and conditions every time you connect to
a hotspot. Simply install JioNet app and forget about every hassle.
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2.6.9.12 Jio4GVoice App.

Jio4GVoice : (earlier JioJoin) from Reliance Jio Infocomm Ltd


now comes in a brand new avatar. Did you know that your
regular smartphone is capable of giving you a crystal clear voice
and video calling experience? Jio4GVoice enhances your non-
VoLTE 4G phone with VoLTE capabilities. You can now use
your non-VoLTE smart phone to make HD voice and video calls
to any landline or mobile number anywhere in the world. You
can also use these VoLTE features on your existing 2G/3G
smartphones via JioFi.

2.7 Marketing: Reliance Jio expected to get 80million subscribers by March 2018, with one of
the half churning out of the top three operators according to Jan, 11th report by CLSA.

2.8 Pricing: Jio 4G data services are not


intended to lure only the high-end customers
but also focus on the low to min range
segments. These sections of the market are
being targeted by offering all the services at
reasonable price.

2.9 Management Team:

2.9.1 Shailendra Nath Sharma:

Former CEO of DEN Networks Ltd.


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(MBA from Kurukshetra University)

2.9.2 Sanjay U. Mashruwala:

Managing Director and Director

(M.E. from the university of Texas)

2.9.3 Mathew Oommen:

President of Network, Global Strategy, and Service Development

(Master's Degree Oklahoma State University)

2.9.4 Sunil Dutt


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President of Devices Business

(Punjab University)

2.9.5 Ashirwad Tillu

Senior Vice President

(MTec. IIT Bombay)

2.10 SWOT Analysis :

Strengths

SWOT
Opportunities Threats
Analysis

Weakness
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2.10.1 Strengths
2.10.1.1 Low tariff: - Company has launched its 4G service with highly competitive or rather

very low tariff. Company has strong financial capacity to withstand initial losses

2.10.1.2 Very wide network:-Company has created wide national network with a huge investment

of around $20 billon. The company has used latest technology and hence capable to give

quality service.

2.10.1.3 Brand Name: - Brand Value of company is very high.

2.10.2 Weaknesses
2.10.2.1 Late entry into telecommunication sector: - The telecom sector had grown

exponentially in its initial phases, which started around two decades earlier.

Presently market has seen only modest growth and it has become highly

competitive due to entry big players such as Vodafone, Idea etc.

2.10.2.2 Operation of Mobile Number Portability Still not smooth: Nowadays mobile

number has become identity of a person and hence it is difficult for anyone to

change his mobile number. MNP takes many days for its implementation and it is

hard to manage this transition period. MNP is crucial for Jio as a large number of

customer is expected through migration from existing service providers.

2.10.2.3 Highly dependent upon data consumption: As per the current trend, around 60

to 70 percent of revenue comes from voice calling and hence there is a huge

potential loss for making voice calling free. This loss can be offset only when

consumption of data increases manifold.

2.10.1.3 Opportunities
2.10.3.1Large scale availability of smart phones: In last 2 decades the number of

people using Smartphone has increased manifolds. If company is able to

provide quality service at competitive rate it can quickly grab large number of
customers.
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2.10.3.2 Increasing rate of data consumption: In its earlier phase almajority entire

revenue of the mobile service provider was from voice calling. However since

last two years the proportion of revenue from data users is increasing

exponentially which has resulted in almajority 30-40% of the total revenue.

Lower data tariff may further increase data consumption and thus contribute

more to the revenue of company.

2.10.3.3 International market: There is huge opportunity in many developing

countries

2.10.4 Threats
2.10.4.1 Saturated market: The initial phase of rapid increase in subscriber is now

over. A new entrant like Jio needs a large customer base to cross breakeven

point.

2.10.4.2 Highly competitive market: After the entry of big players like Vodafone,

Idea etc. the market has become highly competitive.

2.10.4.3 Changing Government Policy: The changing government policy like

cancelling of 2G licenses ,imposition of tax with retrospective effect(on

Vodafone), refund for call drop etc., has created uncertainty in the market

causing adverse impact on the investment sentiment.

2.10.4.4 Rapid upgradation in Technology: From 2G to 3G and 3G to 4G changes

have occurred in very short span of time. Even next generation 5G is

approaching shortly. Each upgradation requires huge investment and it is not

possible to remain in market without it.

2.11 Reliance Foundation (CSR)


Reliance has always made sustainable development the cornerstone of its business
strategy to achieve sustainable and profitable growth, creating in its wake thriving eco-
systems around all its businesses. To provide impetus to various philanthropic
initiatives of RIL, Reliance Foundation (RF) was set up in 2010 as an expression of its
vision towards sustainable growth in India.
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India is a nation of a billion dreams, a billion aspirations and above all great
opportunities. To turn these dreams into reality, especially for the vulnerable sections
of the society, Reliance Foundation has taken the path of inclusive development to
address their basic needs. Reliance Foundation has cumulatively touched the lives of
4 million people in over 5000 villages and various urban locations. Reliance
foundation is working in different sectors of society as per the CSR activity, which are
as follows:

2.11.1 Community Infrastructure & Environment: A large number of


initiatives are focused on developing community infrastructure and
protecting the environment. Reliance has developed infrastructure for water
conservation and constructed community halls, schools, and health centers
in various locations. Some of Reliance's initiatives to promote environment
protection include investing in renewable energy sources, promoting green
plantations and spreading environmental awareness.

2.11.2 Education & Skill Enhancement: Reliance supports local schools with
logistical and financial support, capacity building of teachers and
infrastructure development. Reliance also organizes skill development and
income-generating programs for local communities. Assistance is also
given to such communities by helping them to start Self Help Groups and
empowering them with marketing knowhow. Some of their schemes named
as reliance community development programs, project Jagruti, reliance
Dhirubhai Ambani protsaham scheme etc.

2.11.3 Community Healthcare: Reliance provides affordable curative and


preventive healthcare services to the community through various healthcare
programs. It has constructed health centers, operates mobile medical clinics
and emergency ambulance services, and conducts various camps on health
awareness. Reliance is also focusing on specific areas like addressing
maternal mortality and providing support to patients suffering from chronic
ailments such as AIDS and TB.

2.12 Competitors:
2.12.1 Airtel : Airtel has a Rs 1495 plan that gives
users 30GB of data for 3 months, effectively
giving users 10GB of data at 500 rupees per
month. A Jio Prime user in the same time frame
will get 90GB of data for Rs 909. The only
advantage that the Airtel offer has is the fact
36

that Jio has a 1GB per day fair usage cap after which the speed gets reduced to 128kb/s
while an Airtel customer can choose to use as much of their free data in one day. Airtel has
also introduced two unlimited voice calling packs at Rs 145 and Rs 345. The former offers
unlimited Airtel to Airtel voice calls along with 300MB of 4G data while the latter offers
unlimited local/STD calls to all operators and 1GB of 4G data. Both plans have a validity
of 28 days.

2.12.2 Vodafone : Vodafone has a Rs 297 plan which gives a


user 4GB of 3G data with a validity of 28 days. Similar
to Airtel, Vodafone also offers two free voice calling
plans. The first, at Rs 149 offers unlimited Vodafone to
Vodafone voice calls along with 300MB of 4G data. The
second, at Rs 349, offers unlimited local/STD calls to any
operator along with a gigabyte of free 4G data. Both plans
have a validity of 28 days.

2.12.3 Idea : For Rs 297, Idea customers can get 3GB of data with a validity of 28 days. Idea also
has two voice calling plans. The cheaper plan gives 300MB
of 4G data along with unlimited Idea to Idea calls at Rs 149
while the more expensive plan offers 1GB of 4G data
alongside unlimited local/STD calls to any operator at Rs
348.
37

Chapter- 3
TASKS
ACCOMPLIS
HED DURING
INTERNSHIP
38

Chapter: 3 TASKS ACCOMPLISHED DURING INTERNSHIP

3.1. Internship Dates 3rd April 2017- 3rd June 2017

3.2. Brief Introduction of Tasks Handled in internship

I started my internship as a sales person. My primary job was available in the store and handling
the store operations, for examples selling the new sim cards, providing the information about
the products and plans, handling the quarries and report to the area sales manager about the
stock. Every week I should report to the head office about the selling and available stock of
products. During my internship, I was travelled across the cities like Pali, Jalore and Jaipur. I
should collect the information about the stocks availability and deliver the required stock of
products. During the summer internship period, I got a chance to attend the seminar about sales
promotion and customer satisfaction in Jiapur. I used to send daily sales report to our area sales
manager. I used to coordinate with top and middle level management.

3.3. Department:
I worked in sales department which has an area sales managers and two other interns along
with me.

3.4. Reporting head: City head (Manish Dave)

3.5. My Role: Sales Intern

3.6. Week wise Consolidation


39

3.6.1 Week 1 :

First day of my organization, basically was into training and pitching about
03-04-2017
the product.

Training Day-2 Basically was into the creation of excel sheets and also about
04-04-2017
the product delivery services and features were explained.

05-04-2017 Went with Area sales manager to visit the store where the work done.

06-04-2017 Went with the sales executive to learn selling process.

07-04-2017 Started work in the store and learn about the reporting software.

Collecting all the stocks available in the stores and report to area manager
08-04-2017
and visit the head office with the data.

3.7. About Internship: When I joined the organization there were seven stores in the city. I
supposed to work within the city but that time other two small cities are added in my
territory. So I should also coordinate with them. During the period of internship I was
travelled the both cities. And make the contact with the store managers and get relevant
data. I was the responsible for three cities stores. I was monitor the sales operations and
report to the city head and head office.

3.8. Roles and resposiblities:

3.8.1 Main responsibility was sale the product and handling the quarries.
3.8.2 Collection of the sales data from the stores of my tertiary.
3.8.3 Need to send weekly report to the head office.

3.9 Targets:

A certain no. of products required to sell in a week and maintain the store stock, was
40

instructed by the seniors. We are successfully meet the targets and accomplish the tasks.

3.10 Learnings :

3.10.1 Handling the quarries was the challenging the task because it requires the patients.
I learnt to be calm and resolve the problems.
3.10.2 The sales was another difficult work because majority of the work was paperless, it
was taken some time to handle the application and I learned.
3.10.3 I learn the style of communication with superior and the subordinate.
41

Chapter 4
Business
Research
42

4 Research Design:

4.1 Statement of the problem:

The basic problem of this particular research to be conducted is, the customer satisfaction after
using the Jio, this research is carried mainly to focus on the existing customer and there
satisfaction. Service industry is a large chunk so we cannot give 100 percent assurance to the
service we provide all the time. So rectify the minor problems which may happen after the
purchase, these thing are being critically analysed with the help of the questionnaire.

4.2 Objectives of research problem:

To understand the Satisfaction level of the customer using Reliance Jio


To determine the future expectation towards services provide by Reliance Jio.
To analyse demographic factors of Reliance Jio users.
To determine the performance of the services provided by Reliance Jio.

4.3 Scope of the study:


This is an initiative in order to connect with people who are related to the organisation i.e.
Customers. The organisation had difficulties to connect with the people related to the problems
which the clients face so the research is based on the satisfaction level of the customers and there
feedback being recorded for the improvement of the service and the company.

4.4 Significance of the study:


This study is conducted to analyse the effectiveness of Customer satisfaction with reference to
Cluster Sampling. A study like this can attempt to guide the future plan for organization which
will lead to the growth of the company and the increase of market share

4.5 Methodology:

4.5.1 Sampling Procedure:


Sample Size: 48

Type of research : Descriptive Research


4.5.2 Descriptive Research: The type of research technique used is descriptive as the data is
collected from wide range of customers who are located in different locations of the city. The data
is said to be very intensive as the data analysis and research have been done in depth.
43

Sampling Technique:
The sampling techniques used in this project is Convenience sampling.

Sampling Area: Jodhpur, Rajasthan

4.5.4 Source of data collection:

Primary data:
Primary data is collected from existing and prospective customers by:

a. Questionnaire:
A well-structured questionnaire was used as a tool for asking a set of standardized questions
to know the effectiveness of different channels of marketing for their response. The data was
collected by continuous field survey during the internship period.

b. Interview:
The next step involved in collecting primary information was done by discussion with
people. Thus valuable information was gathered through informal friendly talks with the
people.
44

4.6 ANALYSIS OF DATA:

Gender:

Interpretation As per the research 57.6% of users are male and 42.4% are female.

Inference : : From the given data we can analyze that majority of the people using the services
providing by the Reliance Jio are male.

Age:
45

Interpretation . As per the data found that 84.80% of users are lay in the age scale between 21-
30 years, and other 15.20% users lay in the age group of 31-40 years. That indicate that the users
of Reliance Jio are majority of the young generation.

Inference : : As per the research the age of the users of the services providing by the Reliance Jio.
The data shows that majority of the users are the youth

Profession :

Interpretation : From the above chart it can be interpreted that the research on the effectiveness
of different customers to ask about their profession, by seeing the response we can say that more
than 87 % people have responded were the students though 12.9% people are working person so
we should work on student oriented plans and schemes.

From the above chart it can be interpreted that the research on the effectiveness of different
customers to ask about their profession, by seeing the response we can say that more than 87 %
people have responded were the students though 12.9% people are working person so we should
work on student oriented plans and schemes.

Inference : As per the research we find out majority of the Reliance Jio user are the students as
per the profession then the working professional.
46

2. Purpose of using:

Some of the important answers are respond by the people

I. Availability of good plan


II. Travelling a lot, has network issues in transit.
III. Price factor
IV. Using for study.

Reasons Responses Percentage

Study 21 42%

Price 8 16%

Traveling 9 18%

Network 12 24%

Interpretation :

From the above table it is observed that 42% of the respondents are using the service for study
purpose, 16% of the respondents are using for efficient price factor, 18% of the respondents are
using because they are travelling around, and 24% of the respondents are using because they have
poor network quality on other service providers.

Inference : As per the research majority of the Reliance Jio users are using the service for the
purpose of the study.
47

3. Acknowledge about the services.

Interpretation :

From the above pie chart it is Interpretation that 74.2% of the respondents are aware about the
service by internet, 16.2% of the respondents are aware about the service by TV/Radio, 3.2% of
the respondents are aware about the service by their friends, and 6.5% of the respondents are
through newspaper.

Inference : As per the research majority of the Reliance Jio users are aware about the services
through the Internet.
48

5. Product using

Interpretation : As per the diagram we should get affair idea that people using sim card more
than the Jiofy. So we should modify the plans and advertise it more to improve the selling.

Inference : As per the study done majority of the Reliance Jio users are using the simcard.

6. Satisfaction towards calling quality. Satisfaction level Percentage

Very Satisfied 25%

Satisfied 22%

Neutral 29%

Unsatisfied 19%

Very Unsatisfied 5%

Interpretation : As per the above diagram 25%, people are very satisfied with the quality of
the call, 22% respondents are satisfied, 29% respondents are neutral, 19 % respondents are not
satisfied, 5% respondents are unsatisfied, so we should work on the maintain the calling quality
standard and improve the calling quality standard.
49

Inference : As per the study done, majority of the Reliance Jio users are neutral as per satisfaction
level of the calling quality.

7. Satisfaction towards network availability.

Satisfaction level Percentage

Very Satisfied 9%

Satisfied 51%

Neutral 22%

Unsatisfied 19%

Very Unsatisfied Nill

Interpretation : As per above diagram 9% are very satisfied with the network availability,
51% respondents are satisfied, 22% respondents are neutral, 19% are unsatisfied, and nobody is
very unsatisfied so we should less work on network but we should maintain this position.

Inference : As per the research majority of the Reliance Jio users are satisfied as per satisfaction
level of the network availability.

8. Satisfaction towards data connection.

Satisfaction level Percentage

Very Satisfied 19%

Satisfied 54%

Neutral 6%

Unsatisfied 16%

Very Unsatisfied 5%
50

Interpretation : As per above diagram 19% are very satisfied with the data connection, 54%
respondents are satisfied, 6% respondents are neutral, 16% are unsatisfied, 5% are very
unsatisfied so we should less work on network but we should maintain this position.

Inference : As per the study done majority of the Reliance Jio users are satisfied as per satisfaction
level of the data connection.

9. Satisfaction towards price.


Satisfaction level Percentage

Very Satisfied 48%

Satisfied 29%

Neutral 16%

Unsatisfied 6%

Very Unsatisfied 1%

Interpretation : AS per above diagram 48% are very satisfied with the price factor, 29%
respondents are satisfied, 16% respondents are neutral, 6% are unsatisfied, 1% are very
unsatisfied so we should more work on price factor and we should maintain this as an strength.

Inference : As per the study done majority of the Reliance Jio users are very satisfied as per
satisfaction level of the price.
51
Satisfaction level Percentage

10. Satisfaction towards customer service. Very Satisfied 22%

Satisfied 29%

Neutral 32%

Unsatisfied 9%

Very Unsatisfied 8%

Interpretation : As per above diagram 22% are very satisfied with the customer service, 29%
respondents are satisfied, 32% respondents are neutral, 9% are unsatisfied, 8% are very
unsatisfied so we should but we should work on customer service and retain the existing
customers.

Inference : As per the study done majority of the Reliance Jio users are neutral as per satisfaction
level of the customer service.

11. Awareness about the future products of Reliance Jio

Interpretation : As per the available data 38.7% of the respondent know about the future
product, 41.9% not know, 19.4% are doubtful about the product. So as per the analysis we find
out people are engage with us and waiting for the future products.
52

Inference : As per the study done majority of the Reliance Jio users are unaware about the future
products of Reliance Jio.

12. Suggestions by the customers for existing services of Reliance Jio.

I. Maintain the plans and network quality.


II. Increase the reachability towards the remote areas.
III. Make prime with low subscription fee and have plans suitable to usage.
IV. Improve the calling quality.

13. Future expectation from Jio.

I. Good service and better plans.


II. It should be customer friendly.
III. Plans should be affordable for all the classes of people.
IV. Strong Network Availability at each and every places of india , better calling quality,
reasonable prices, and have a good company growth.
V. It should improve the network service data service and make it more reliable.

4.7 Findings :

As per the above research done majority of the Reliance Jio customers are male.
Research done majority of the Reliance Jio customers are 21-30 years old.
Above research done majority of the Reliance Jio customers are students.
As per the above research done majority of the Reliance Jio customers are using the
service for the purpose of the study.
Majority of the Reliance Jio customers are aware about the services through the Internet.
As per the above research done majority of the Reliance Jio customers are using the sim
card.
Majority of the Reliance Jio customers are satisfied as per satisfaction level of the
network availability.
As per the above research done majority of the Reliance Jio customers are are neutral as
per satisfaction level of the calling quality.
Reliance Jio customers are satisfied as per satisfaction level of the data connection.
Research done majority of the Reliance Jio customers are very satisfied as per
satisfaction level of the price.
As per the above research done majority of the Reliance Jio customers are neutral as per
satisfaction level of the customer service.
As per the above research done majority of the Reliance Jio customers are unaware about
the future products of Reliance Jio.
53

4.8 Suggestions :

To launch special schemes for the students


To maintain price level customer friendly.
To build customer friendly services.
To work on customer care services.
To provide the services in remote areas.
To provide services as per the customer expectation.
54

Annexure-I
55

A study of customer satisfaction of services provide by Reliance Jio

Research Objectives:

1. To determine the satisfaction level of existing customers.


2. To determine the future expectation towards services provide by Reliance Jio.
3. To study of demographic factors of Reliance Jio users.
4. To determine the performance of the services.

1. Name .

2. Email ID

3. Phone No. ..

4. Gender

I. Male
II. Female
5. Age
I. Less than 20
II. 21-30
III. 31-40
IV. 41-50
V. 50 and above

6. What is your profession ?

i) Student
ii) Working professional
iii) Business personal
iv) Other (then mention)

7. Are you using Reliance Jio?

i) Yes

ii) No
56

8. If Yes /No, then why?





9. Which product do you use?

i) Sim card
ii) Jiofi

10. Rank the following options from 1 to 5. There 1 (highest) and 5 (least).

i) Service
ii) Plans
iii) Quality
iv) Network
v) Data speed

11. Reason for the rank 1st





12. Reason for the rank 5th






57

13. Mark the raw opposite the column.

Very Satisfied Neutral Unsatisfied Very


Satisfied Unsatisfied

1) Calling quality

2) Network availability

3) Data connection

4) Price

5) Availability

6) Customer service

14. How do you know about the product ?

i) Newspaper

ii) Internet

iii) Tv/Radio

iv) Other (specify) ..

15. Provide any suggestions for existing service providing by Reliance Jio.

16. Are you aware about the future products and services that will be launching soon?

i) Yes

ii) No

17. What are your expectations, about the future products and services that will be provide by
Reliance Jio ?


58

Annexure-II
59

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom_____________________________ (Company Name)

To _______Jamuna A.S_____________________ (Faculty Guide Name)


Ramaiah Institute of Management, Bangalore.
Sir / Madam,
The following tasks were undertaken during the week _3rd April,2017_
(starting date) to ___8th April,2016___________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide

3rd April Orientation Program

4th April Orientation Program

5th April Orientation Program

6th April Briefing about the work to be done by the


interns

7th April Briefing about various details about plans

8th April Assigning location store

Student Name: ____Neeraj Joshi___________ Reg. No.:_161430___


Student Signature: _____________________________________________
Faculty Guide Signature: ______________________________
60

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom_______________________________ (Company Name)

To _______Jamuna A.S______________________ (Faculty Guide Name)


Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _10thApril,2017____


(starting date) to ___15th April,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide
10th April Visited Head office in Jodhpur.

11th April Collected the orders from different company


outlets in Jodhpur, Pali and nearby.
12th April Store operations.

13th April Store operations.

14th April Store operations.

15th April Report the manger about the stock available in


store.

Student Name: ___________Neeraj Joshi_____ Reg. No.:_161430

Student Signature: _____________________________________________

Faculty Guide Signature: ______________________________


61

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom________________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _17th April,2017____
(starting date) to ___22nd April,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide
17th April Visited the head office for sales report.

18th April Attending 3days conference in Jaipur.

19th April Attending 3days conference in Jaipur.

20th April Attending 3days conference in Jaipur.

21st April Store operations.

22nd April Report the manger about the stock available in


store.

Student Name: ___Neeraj Joshi________________ Reg. No.:_161430___

Student Signature: _____________________________________________

Faculty Guide Signature: ______________________________


62

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
Reliance Jio Infocom_____________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.
Sir / Madam,
The following tasks were undertaken during the week _24thApril,2017_____
(starting date) to ___8th April,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide

24th April Store operations.

25th April Store operations.

26th April Store operations.

27th April Visit the head office.

28th April Collected the orders from other company outlets


in jodhpur.

29th April Report the manger about the stock available in


store.

Student Name: ____Neeraj Joshi____________ Reg. No. 161430


Student Signature: _____________________________________________
Faculty Guide Signature: ______________________________
63

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom________________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _1st May,2017____
(starting date) to ___6th May,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide

1st May Visited the head office for sales report.

2nd May Store operations.

3rd May Store operations.

4th May Store operations.

5th May Store operations.

6th May Report the manger about the stock available in


store.

Student Name: ___Neeraj Joshi________________ Reg. No.:_161430___

Student Signature: ___________________________

Faculty Guide Signature: ______________________________


64

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom________________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _8th May,2017____
(starting date) to ___13th May,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide

8th May Visited the head office for sales report.

9th May Store operations.

10th May Store operations.

11th May Store operations.

12th May Store operations.

13th May Report the manger about the stock available in


store.

Student Name: ___Neeraj Joshi________________ Reg. No.:_161430___

Student Signature: _____________________________________________


65

Faculty Guide Signature: ______________________________

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom________________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _15th May,2017____
(starting date) to ___20th May,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide

15th May Visited the head office for new project.

16th May Project Analysis.

17th May Project Analysis.

18th May Project work.

19th May Project work.

20th May Project work.

Student Name: ___Neeraj Joshi________________ Reg. No.:_161430___

Student Signature: _____________________________________________


66

Faculty Guide Signature: ______________________________

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom________________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _22nd May,2017____
(starting date) to ___27th May,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide

22nd May Project work.

23rd May Project work.

24th May Project work.

25th May Project work.

26th May Project work.

27th May Project work.

Student Name: ___Neeraj Joshi________________ Reg. No.:_161430___

Student Signature: _____________________________________________


67

Faculty Guide Signature: ______________________________

RAMAIAH INSTITUTE OF MANAGEMENT


PGDM - AICTE - II Semester - Batch 2016-2018
Weekly Report of SUMMER INTERNSHIP (SIP) at
_Reliance Jio Infocom________________________________ (Company Name)
To _______Jamuna A.S_____________________ (Faculty Guide Name)
Ramaiah Institute of Management, Bangalore.

Sir / Madam,

The following tasks were undertaken during the week _29th May,2017____
(starting date) to ___3rd June,2016___________________ (ending date)

Observation /
Date Task Handled Remarks of
Faculty Guide

29th May Project work.

30th May Project work.

31st May Project completion.

01st June Project submission.

02nd June Project approved.

03rd June Certificate collection.

Student Name: ___Neeraj Joshi________________ Reg. No.:_161430___

Student Signature: _____________________________________________

Faculty Guide Signature: ______________________________


68

Bibliography:
a. TARI website www.tari.in
b. Reliance Jio official website www.jio.com
c. Reliance official website www.ril.com
d. Times of India journals.
e. Free press journal.
f. IIM Rohtak journal.
g. www.iimidr.ac.in
h. gadgets.ndtv.com/tags/reliance-jio/articles
i. economictimes.indiatimes.com/topic/Reliance-Jio
j. indianexpress.com/about/reliance-jio/
k. www.business-standard.com/topic/reliance-jio-16
l. www.thehindu.com/business/reliance-jio-admits-to-systems.
m. www.moneycontrol.com NEWS BUSINESS

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