ICTCT506 Implement process re-

engineering strategies

ICT50115 Diploma of Information

Technology

Student name : Hiep Ho Thanh Nguyen

ID : 07491
Assessment Task 1
1. What are the strategic steps and processes you would take to develop a
reengineering plan for an existing business?
The role of the implementation team in the success of the project.
Step 1 : Business diagnosis and measurements.
Step 2 : selection of processes for change and modelling
Step 3 : Technical design of solution
Step 4 : Personnel adjustment and training
Step 5 : Management of change and employee empowerment
Step 6 : Introduction of new processes into business operations
Step 7 : Continuous improvement

2. What is the purpose/ importance of reengineering? How can you ensure

that a fault in the process is rectified?
Here are the 3 reasons of business process reengineering
Maintain your competitive advantage. Yes, your current enterprise
systems are probably a mess . . . if they even exist. You probably have
a ton of spreadsheets, manual workarounds and other inefficiencies
that make you wonder how your organization has managed to survive
and thrive for this long. But you probably also have business processes
that give you a competitive edge, no matter how painful or inefficient
they may be. Business process reengineering without the constraints of
software configuration ensures that you maintain these competitive
advantages as you select and implement your new ERP systems.
Faster realization of business process improvements and business
benefits.
Avoid the paving the cowpaths trap. Companies that fail to define
business process improvements prior to their implementations are
much more likely to simply automate their existing broken processes.
The reason? Once an implementation starts, the meter is running on
expensive technical consultants, so every minute spent making
process decisions or agreeing to changes costs time and money

3. Why is it important to keep the process flexible and scalable when

reengineering the process?
In rebuilding, the entrepreneur must ask the most important questions about
their company and how it works. That is why we have to do what we are
doing, and why should we do the way we are doing? Re-establishment will
first determine what the business needs to do? Then how to do it.
Reengineering does not take anything for granted. It does not pay attention to
the "present" but focuses on the "must have".
4. How would you determine suitability of the re-engineering plan that you
developed?
We will ask questions with our customer so that we can know what their
expectations are. We can then build an easier system for our customers.
Today people often use id to manage them on the computer that is the way to
save time and money for corporate organizations.

5. Give some examples of cultural and political impacts of the

reengineering process or new process.
Post message content on the media
This is one of the best ways to redirect your content. Publishing articles on
sites like Medium or LinkedIn will help new audiences read the content of your
brand. Through these free platform channels, you can attract a wider
audience and then introduce content. Posting content through such channels
can increase website traffic, and is accompanied by the increased potential
for additional leads. You can combine images and text in a special way and
distribute it appropriately.
Image redirection
Similar to the article content, you should also redirect your brand image.
Images can be redirected through channels such as email, videos, slide
shows, information slides, and blog posts. If you have company images,
industry charts, recent company images, you can bring them to your audience
and increase engagement. If the truth has been revealed, they will be the
most effective tool to boost your marketing.

If you have a brochure, flyer or catalog, you can take advantage of this
product by posting it on websites (like Facebook, Snapchat, Instagram,
Pinterest, Twitter, etc.). You can create a social media campaign with these
images and write caption to attract people's attention and increase traffic to
your website. Sometimes, a visual reminder is enough to make a visitor an
official custom
Create Podcast or Video
There are many other users without content. Do, the reconfiguration of the
contents of your podcast or video is a choice of choice. It can help you
connect to a large view of a large people. You can refresh using old shared
content to build podcasts and videos to increase interactivity with users.

6. List 2 reasons why is it important for you to keep a record of

reengineering.
1. Maintain your competitive advantage. Yes, your current enterprise
systems are probably a mess . . . if they even exist. You probably have a
ton of spreadsheets, manual workarounds and other inefficiencies that
make you wonder how your organization has managed to survive and
thrive for this long. But you probably also have business processes that
give you a competitive edge, no matter how painful or inefficient they may
 be. Business process reengineering without the constraints of software
configuration ensures that you maintain these competitive advantages as
you select and implement your new ERP systems.
2. Faster realization of business process improvements and business
benefits. When we help clients identify process improvements, we often
find that although a new ERP system may help automate and further
enable process changes, many improvements can be rolled out
independent of the chosen ERP software. For example, if a company
decides that it wants to incorporate a purchase order approval workflow to
institute tighter controls on procurement costs, it may decide to do so via
email approvals until a more robust ERP system is in place to further
automate this change. In addition, from an organizational change
management perspective, spoon feeding changes to employees sooner
is more effective than waiting to implement a massive degree of change all
at once during an ERP implementation.

7. Why is it important to consider client feedback before implementing re-

engineering processes to an existing system?
Customer feedback is a marketing term that describes the process of
soliciting customer feedback about a particular business, product, or service.
Customer feedback is important because it gives marketers and business
owners insight into customer satisfaction, taking that as a basis for improving
business, improving Its products / services.
Here are the top 3 reasons to answer the question: Why do customer
feedback play a very important role for a business?
It can help to improve a product or service
It provide a way to best way for measurement customer of customer
It provides insight to create a better customer experience

8. How would you monitor new process to measure performance levels?

Putting performance measurement systems in place can be an important way
of keeping track on the progress of your business. It gives you vital
information about what's happening now and it also provides the starting point
for a system of target-setting that will help you implement your strategies for
growth.
This guide sets out the business benefits of performance measurement and
target-setting. It shows you how to choose which key performance indicators
(KPIs) to measure and suggests examples in a number of key business
areas. It also highlights the main points to bear in mind when setting targets
for your business.
Knowing how the different areas of your business are performing is valuable
information in its own right, but a good measurement system will also let you
examine the triggers for any changes in performance. This puts you in a
better position to manage your performance proactively.
 One of the key challenges with performance management is selecting what to
measure. The priority here is to focus on quantifiable factors that are clearly
linked to the drivers of success in your business and your sector. These are
known as key performance indicators (KPIs).
Bear in mind that quantifiable isn't the same as financial. While financial
measures of performance are among the most widely used by businesses,
nonfinancial measures can be just as important.

9. How would you monitor and analyse the impact of process in the
organization
Build a server system to manage users. All their information will be accessible
to the server. We will create a search engine for the user. Each person must
have a separate password to be able to access and evaluate his or her
capabilities.

Assessment Task 2
ABC school currently uses paper based exams and with the high number of
students, material distribution and paper-based exam scheduling logistics can
be challenging and sometimes overwhelming.
In addition to burdening faculty with numerous paper-based form for each
exam given, this manual approach created tracking, processing, and retrieving
problems for the staff.
In short, the submission of paper forms was costly, cumbersome, and
inefficient, and made tracking and managing difficult. To address these issues,
a Web-based solution was designed, following the two step framework
outlined below.
In this assessment you will re research the paper based system mentioned
above and design web solution for it. You should consider your assessor as
the client. You can refer to the client for additional information
You will create a re-engineering plan to replace the paper based system with a
web (electronic) system.
Step 1 : In your plan, you should include the following :
The current business process
Identify the risks involved to implement the new processes (risk
analysis)
How important and appropriate the new business process is.
 What are the requirements of the new business process?
What are the benchmarks of the new process?
What is the scope of the project? (with respect to new technology
enhancements, change in the number of users, accuracy etc)
Research copyright, code of ethics and intellectual property laws for
web solutions
You should get feedback on the proposal you have documented and
incorporate any changes as per the client (assessor) requirements
Step 2 : Assume that you have implemented the process and now answer the
following questions. If you have any question, you should discuss with your
assessor
Explain how did you incorporate suggestions
Describe during the stage on implementation, how did you implement
new process into business structure and leave sufficient scope for
changing capacity or upgrades?
Expected performance of the project
Document and record the old and new processes for future use.
Benefits of the new software
Cultural and political impact
Staff training for new process or reengineering process.
Paper based exam distribution and scheduling process is hard for staff for teachers
to check out a lot of assignments as well as student postings. That's why we
designed a website to improve this situation. Teachers are more likely to control their
work, saving time and money. And students can also track their academic progress
as well as the papers they submit. We established our understanding of the process
by reviewing a variety of sources including original paper reports, manuals, and
forms and by interviewing current staff and administrators in DL and, perhaps more
importantly, faculty members teaching DL courses. Although nowadays a large
number of objective exams are conducted using course management systems such
as Moodle, the majority of televised courses exams, essays, and papers still are
conducted and managed traditionally in a classroom environment using paper and
pencil
In this step, we designed the features and functionalities of the reengineered
process. Specifically, we flowcharted the reengineered process and conducted a
system conceptual design and an interface design. We developed a conceptual
model of the phases, tasks, and functions, and then created a database-related
entity-relationship diagram
The reengineered process allows for access by three types of users: faculty, DL
support staff, and proctors (people appointed to supervise students at an
examination). On the faculty accessed portion of the site faculty members are able to
accomplish the following tasks
Web-based exam distribution and scheduling process
Step 1: Schedule course exams. Faculty members schedule all of their exams for the
entire semester and indicate whether or not they will need a proctor.
Step 2: Create a distribution list. Faculty members create their courses distribution
list, which is used to send/ return exams or course related materials to the remote
sites. This list also is used to notify remote sites staff of any schedule changes. It is
worth mentioning at this juncture, that before this process was reengineered, the list
was entered manually for each site. With the reengineered process, the system fills
in the data using an automated report process from the university data system.
Step 3: Submit exams. Faculty members upload their exam documents in Word or
PDF format. To maintain cross platform consistency, Word documents are converted
to PDF format. Using a generated distribution list, instructions, cover sheets, and
exams are emailed to the remote sites staffs, as well as to faculty and proctors.
Step 4: Manage submissions. Faculty members are able to modify and/ or update
exam information and schedule or update distribution lists. DL staff and proctors are
notified of any changes. On the staff side, DL support staff members are able to
track the course exams and material by course name and date, and can monitor and
respond to course and exam modification requests from faculty. Staff members also
can submit course and exam modification requests to remote sites on behalf of
faculty members, as needed.
On the proctor page, a request form for DL students and a proctor agreement form
also are available online. DL support staff members are able to track and approve
the proctor request and agreement
A Web-based exam distribution and scheduling process interface

On the proctor page, a request form for DL students and a proctor agreement form
also are available online. DL support staff members are able to track and approve
the proctor request and agreement information.
In this paper, we have presented an online exam scheduling and distribution system
for DL courses. The system plays an essential role in facilitating coordination and
communication among the stakeholders involved in the exam scheduling and
distribution process. Further improvements are planned to integrate the system with
university registrar data systems. This integration will increase automated tasks and
reduce faculty need to input student and course data. In addition, we are examining
how to help faculty manage graded exam and paper collection and distribution. In
summary, drawing from BPR research and from our own experience in redesigning
processes, our proposed framework offers a flexible roadmap to rethink, redesign,
and streamline the exam scheduling processes. Our operational model is rooted in
the organizational culture of HE, and actively engages all stakeholders to undertake
an in-depth analysis and take ownership of the reengineering process. Our
application of the framework has enabled us to uncover inefficiencies, reduce paper
handling, increase efficiency, and achieve operational improvements while reducing
faculty workload and reducing overall cost. We believe that our framework will be
used to identify and streamline other services and will be of assistance to other
universities DL efforts.
In short, the submission of paper forms was costly, cumbersome, and inefficient, and
made tracking and managing difficult that why creating a re-engineering technique to
replace a web-based paper-based system has significantly reduced the time
available for teachers and they can manage their work, and it is easy to use and
user-friendly. When most people use technology, this is an optimal solution for them
 References :
http://www.adi.pt/docs/innoregio_BPR-en.pdf
https://www.researchgate.net/figure/26544863_fig2_Figure-2-Paper-based-exam-
distribution-and-scheduling-process
https://en.wikipedia.org/wiki/Reengineering