Charlene Fernandez

Prof: Mr. Dennis Viduya

Hospitality- act of serving food and beverage.

- “hospitare” Latin word

Industry- compromises of businesses that provide food and beverage

accommodation and entertainment to the travelling public.

Khan- A four wall structures were the traveller can stay.

Xenodoeains- a stay for travellers away from the monastery.

Caravan- a box that is being pulled by an animal.

- used by travellers in travelling.

1st Travellers
1. Missionaries

2. Scholars

3. Government Officials

4. Merchant- introduced the caravans “stagecoache”

5. Traders

Scope of Hospitality Industry

1. Lodging Segment- deals to different accommodation.

• Hotels

• Motels

• Inn

• Resorts

• Pension Houses

2. Food and Beverage Segment- deals with food and beverages.

• Restaurants

• Fast Foods
 • Catering

3. Travel and Tourism Segment- transportation and travel agencies.

• Land: Trains, Cars

• Sea: Ships

• Air: Airplanes

4. Entertainment and Recreation Segment- deals with attractions.

• Club

• Casino

• Olympics

Characteristics of Hospitality Industry

1. Hospitality businesses are open 365 days a year, 24hrs a day.

2. Hospitality Industry depends heavily on shift work.

3. Hospitality businesses produce guest satisfaction.

4. The products of the hospitality business are intangible and perishable.

Pioneers and Leaders

1. Cesar Ritz

• King of hotelier and hotelier to the king.

• Manager of Grand National Hotel at the age of 25 in Switzerland.

• He made some innovations in GNH, those are:

 He introduces orchestra in dining room.

 Extended the dining period.

 Made evening dress compulsory.

 Restricted unescorted women.

• Paris Ritz Hotel, Ritz Development Company was form in 1907 so

that he could give others a chance to put a new hotel under his name.
 • Put up Ritz Carlton in Boston, revolutionized the hospitality industry

 Inclusion of private bathroom each room.

 Use of lighter fabrics in every guest rooms.

 Uniform for the staff and supervisor.

 Extensive fresh flowers in the area.

 A-la-carte “viand”.

 Offers gourmet cuisine.

 Smaller lobbies for more personalized guest experience.

• Died in 1981

• Marie Ritz his wife.

• Legacy and belief of C. Ritz

 Service is the most important aspect of a hotelier.

2. Ellsworth Statler

• Father of Modern Commercial Hotel Industry.

• He is the originator of Hotel Chain Concept.

• Hotel Chain Concept- Expanding your own Hotel.

• He started at the age of 15.

• He is also the head bellman of West Virginia Hotel.

• The Pie House

 His 1st restaurant.

 Best restaurant in town.

 From West Virginia to Buffalo New York he put up his 2nd

restaurant.

 His 2nd restaurant is not that successful.

 His 2nd restaurant is put in the basement.

  His 2nd restaurant has a promo- “all you can eat is special.”

• Buffalo Statler

 His 1st hotel.

 It was built in the year 1908.

Innovations of Statler
1. Telephone in every guest room.

2. Rooms were decorated.

3. Free newspaper for every room.

4. Reading lamps.

5. Radio

6. Writing supply

7. Medical services

8. Service table

• Legacy and belief of E. Statler

 Life is service.

3. Conrad Hilton

• King of Inn Keepers.

• At the age of 25 he introduced the Bed and Breakfast Concept.

• In the year 1929 he already established 7 hotels.

• Middle Class Travellers

 Targeted costumers of Conrad Hilton.

• 2 of his hotels

 Is being bankrupt, because of the Great Depression Era.

 • In the year 1946 he established the Hilton Hotel Corporation.

• He buys the Statler’s Hotel, worthing 11 million dollars.

4. Ernest Henderson

• He started at the age of 45.

• Build the largest Hotel Chain in the world.

• He has 154 hotels.

• Everybody

 Targeted costumers of Ernest Henderson.

• He reduces the prize of rooms per night.

• He also provides free parking.

• Legacy and Belief of E. Henderson

 Hotel managers must make decisions based on facts and

information not on feelings.

5. Kemmons Wilson

• At the age of 35 he builds up a hotel.

• Holiday Inn – have 120 rooms.

• 1st 50 hotels were decorated by his mom names Doll Wilson.

• Training Center

 Established by K. Wilson.

 He established the training center to ensure the quality service.

6. Willard Marriot

• He owned the Marriot Hotel.

 • At the age of 26 he purchase the A and W root beer.

• He put up a restaurant named A and W Restaurant.

• He introduced the drive-in restaurant.

• He introduced catering in an airline in year 1927.

• In 1980 he was able to cater into the 4 continents.

7. Ray Kroc

• He was known as the Hamburger Man.

• He is a salesman.

• He sale a mixing machine.

• He started at the age of 52.

• He met the McDonalds Brothers.

Hotel

• Building used for regular occasions, accommodations or lodging of travellers

and tourist, and the provision of service for fee.

• A multi- levelled facility.

• An establishment that is paid for lodging.

Motel

• It is a small one storey structure with several separate units that are usually
found in highways and roads at which motorist obtained lodging.

• Motor-hotel

Guest Houses

• Privately owned houses or homes where the owners rent individual bedrooms
to visitors.

Condominiums

• Refers to apartments in high rise buildings.

 • A furnish housing unit with living room, sleeping area, kitchen area, and
bathroom.

Classifications of Hotels

1. City Center Hotel

• Located in large city, usually along the business district.

2. Resort Hotel

• It is a lodging establishment that attract pleasure traveller or vacation

seekers.

3. Airport Hotel

• Located near the airport.

• Significant of a airport hotel:

 Convenient location

 Economical prizes

 Easy and less costly transportation cost to and from the airport.

4. Casino Hotel

• Gaming is offered inside the Casino Hotel.

5. Convention Hotel

• Has the capability of hosting conferences and meetings.

Kinds of Traveller
1. Leisure Traveller

• Travelling not because of business, they travel because of their

pleasure.

2. Business Traveller

• They travel because of their businesses.

Classification of Hotels by the Degree of Service
1. Full- Service Hotel

• Offer a wide range of facilities, service and amenities.

2. Economy or Budget Hotel

• Offers clean reasonably sized, and furnish rooms without the frills of
full- service hotel.

3. Extended- Stay Hotel

• Designed for guest who needs a long term accommodation.

4. All- Suite Extended Stay Hotel

• Designed for guest who needs a long term accommodation although

the rooms are all suite rooms.

5. Boutique Hotel

• Offer a different lodging experience.

• Having a unique architecture, décor, sixe, and style.

6. Bed and Breakfast Inn

• Offer an alternative lodging experience to the normal hotel or motel.

Classification of Hotels by Location

1. City- Center

2. Suburban

3. Airport

4. Resort

5. Highways

Classification of Hotels by Function and Primary Market

1. City- Center Hotel

2. Convention Hotel

3. Extended- Stay Hotel

 4. Casino Hotel

5. Resort Hotel

Class of Hotels by Size

1. Small

• 100 Rooms

2. Medium

• 200 Rooms

3. Medium- Large

• 200- 500 Rooms

4. Large

• over 500 Rooms

Class of Hotels by Quality Ranking

1. De-luxe

• 5 Stars

2. Superior

• 4 Stars

3. First Class

• 3 Stars

4. Moderate

• 2 stars

5. Economy

• 1 star
Department of Tourism

• Has the right to give the ranking of the hotel.