Professional Documents
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PHOTOVOLTAICMODULEPRODUCTS
EffectiveAugust6,2014(Australia)
Ten(10)YearLimitedProductWarranty
Subjecttotheexclusionscontainedbelow,CanadianSolarInc.(CanadianSolar)warrantstotheoriginalbuyer(theBuyer)thatthemodules
shallbefreefromdefectsinmaterialsandworkmanshipthathaveaneffectonmodulefunctionalityundernormalapplication,installation,
useandserviceconditionsasspecifiedinCanadianSolarsstandardproductdocumentation.
CanadianSolarguaranteesthatthemodulewillmaintainthemechanicalintegrityandstabilityinaccordancewithapprovedoperationmethods
describedinourinstallationinstructions;theglassofamodulewillmaintainitsintegrityprovidedtherearenoindicationsoflocalizedimpacts
orexternalforces;andthatthecableandconnectorplugofamodulewillremainsafeandoperationalprovidedmodulesareprofessionally
installed.Anydamagescausedbyabrasion,improperinstallationoranimalsareexemptfromthiswarranty.
ClaimsunderthewarrantycanonlybeacceptediftheBuyercanprovideproofthatthemalfunctioningornonconformityofamoduleresults
exclusivelyfromdefectsinmaterialsand/orworkmanshipundernormalapplication,installation,useandserviceconditionsspecifiedin
CanadianSolarsstandardproductdocumentation.Anycolorchangeonmoduleoranyotherchangesonmoduleappearancedonotrepresent
defects,insofarasthechangeinappearancedoesnotstemfromdefectsinmaterialand/orworkmanship,anddoesnotcausedegradation
offunctionalityofthemodule.Iftheproductfailstoconformtothiswarranty,CanadianSolarwill,atitsoption,eitherrepairorreplacethe
product,orprovideanappropriateresidualmarketvalueoftheproduct(s)ascompensation.
TwentyFive(25)YearLimitedPerformanceWarranty
CanadianSolarguaranteesthatforaperiodoftwentyfiveyearsthemodulewillmaintainaperformanceassetforthbelow:
Duringthefirstyear,CanadianSolarguaranteestheactualpoweroutputofthemodulewillbenolessthan97%ofthelabeledpoweroutput.
Fromyear2toyear24,theactualannualpowerdeclinewillbenomorethan0.7%;bytheendofyear25,theactualpoweroutputwillbe
nolessthan80%ofthelabeledpoweroutput.
TheactualpoweroutputofthemoduleshallbedeterminedforverificationusingStandardTestingConditionsonly.Theactualpoweroutput
measurementiseithercarriedoutbyaCanadianSolarfacilityorbyaCanadianSolarrecognized3rdpartytestinginstitute.Testingequipment
toleranceswillbeappliedtoallactualpoweroutputmeasurements.
IntheeventitisdeterminedthatthereisanegativedeviationofactualperformancefromthewarrantedvaluesthenCanadianSolar,atits
option,willcompensateforsuchlossinpowerbyeitherprovidingtotheBuyeradditionalmodulestomakeupthetotalwattageloss,orby
repairingorreplacingthemodulesorprovidinganappropriateresidualmarketvalueoftheproduct(s)ascompensation.
WarrantyEffectiveDate
Thewarrantyeffectivedateshallbedefinedasthedateofinstallationorninety(90)daysafterthedeliverybyCanadianSolar,whicheverdate
isearlier.
Exceptions
ThelimitedwarrantiessetforthhereinDONOTapplytoanymodulewhichhasbeensubjectedtonegligenceintransportation,handling,
storageoruse,orhasbeenrepaired,orinanywaytamperedwith,orwhichhasbeensubjectedtoextraordinarysaltorchemicalexposure,or
whichhasbeensubjectedtoimproperinstallation,application,alteration,unauthorizedservice,orwhichhasbeensubjectedtopowerfailure
surges,flood,fire,directorindirectlightningstrikes,orotheractsofnature,orwhichhasbeensubjectedtoaccidentalbreakage,vandalism,
explosions,actsofwar,orothereventsoutsideCanadianSolarscontrol.Unlessotherwiserequiredbyanymandatoryapplicablelaw,the
limitedwarrantiesdonotcoveranytransportationcostsforreturnmodules,orforreshipmentofanyrepairedorreplacedmodule,orany
othercostassociatedwithinstallation,removalorreinstallationofmodules.
Inaddition,thelimitedwarrantiesdonotapplytoanycosmeticchangeinappearancestemmingfromthenormalwearandtearovertimeof
productmaterials.Warrantyclaimswillnotapplyiftheproductlabel,typeorserialnumberoftheapplicableproducthasbeenaltered,
removedormadeillegible.
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ClaimVerificationandRemediationProcess
IftheBuyerbelievesthatithasajustifiedclaimcoveredbythelimitedwarrantiessetforthabove,thentheBuyershallcomplywiththefollowing
returnmaterialauthorization(RMA)process.TheBuyermustsubmitsuchclaiminwritingtoCanadianSolarwithintheapplicablewarranty
periodspecifiedabovetothefollowingaddress,orsuchfutureaddressasCanadianSolarmayprovidefromtimetotime:
Japan:
TechnicalDepartment,CanadianSolarJapanK.K.
RoundCrossShinjuku5Chome8F
5175ShinjukuShinjukuku
Tokyo,Japan1600022
Tel:0352918591
Email:service.jp@canadiansolar.com
RestofAsiaPacific:
CustomerServiceDepartment,CSISolarPower(China)Inc.
199LushanRoad,SuzhouNewDistrictJiangsu
China,215129
Tel.:+86(512)66908088
Email:service.cn@canadiansolar.com
Europe,MiddleEast&Africa:
CustomerServiceDepartment,CanadianSolarEMEAGmbH
LandsbergerStrasse94
80339Munich
Germany
Tel.:+49(0)8951996890
Email:service.emea@canadiansolar.com
NorthAmerica&SouthAmerica:
CustomerServiceDepartment,CanadianSolarInc.
545SpeedvaleAve.
WestGuelph,OntarioN1K1E6
Canada
Tel:+18553158915
Email:service.ca@canadiansolar.com
SuchnoticeshouldencloseevidenceofthedateofdeliveryoftheapplicableproductandthebasisfortheBuyersclaim.
Warrantyclaimsmayonlybemadebytheoriginalbuyerorapersontowhomthetitletotheapplicablemodule(s)hasbeentransferred,
providedthatthemodulesremainintheiroriginallocationandconfiguration.
Uponreceiptofsuchwrittenclaim,CanadianSolarmayseekfurtherverificationoftheBuyersclaimofabreachofoneoftheforegoinglimited
warranties.Exceptasotherwisesetforthabove,theBuyerwillreturntheallegedlydefectiveproductstoCanadianSolarinaccordancewith
writtenRMAauthorizationandreturnpackagingandshippinginstructionsfromCanadianSolar.Thereturnofanyproductwillnotbe
acceptedbyCanadianSolarunlesspriorwrittenauthorizationhasbeengivenbyCanadianSolarandtheBuyerhascompliedwiththepackaging
andshippinginstructionsprovidedbyCanadianSolar.
IfCanadianSolarverifiesinitsreasonablejudgmentthatamoduledoesnotcomplywiththelimitedwarrantiessetforthabove,thenCanadian
Solar,atitsoption,willeitherrepairtheaffectedmoduleandreturnittotheBuyer,provideaneworrefurbishedreplacementmodule
shippedtotheBuyerattheBuyersexpense,orprovideanappropriateresidualmarketvalueofthereducedperformanceofproduct(s)as
compensation.Anyrepairorreplacementofanaffectedmoduleshallnotincreasetheapplicablewarrantyperiod.CanadianSolarreserves
therighttodeliverasimilarmodule(ofsimilarsize,color,shape,and/orpoweroutput)inreplacementofthereturnedmoduleshouldthe
productionofthereturnedmodelbediscontinuedorotherwiseunavailable.Ownershipofallmoduleswhichhavebeenreplacedispassed
toCanadianSolar.
EXCEPTASOTHERWISEPROVIDEDBYAPPLICABLELAW,THEFOREGOINGREMEDIESSTATECANADIANSOLARSSOLEANDEXCLUSIVE
OBLIGATIONANDTHEBUYERSSOLEANDEXCLUSIVEREMEDYFORABREACHOFTHEFOREGOINGLIMITEDWARRANTY.
NotIndependentWarranties
TheBuyerhastherighttopursueclaimsundereachofthewarrantiessetforthabove;providedthatifclaimsariseundermultiplelimited
warrantiesfromasingleincident,thenifCanadianSolarremediessuchincidentsassetforthabove,CanadianSolarshallbedeemedtohave
resolvedallapplicablewarrantyclaimsarisingfromsuchanincident.
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Disclaimers
THELIMITEDWARRANTIESSETFORTHHEREINAREINLIEUOFANDEXCLUDEALLOTHEREXPRESSORIMPLIEDWARRANTIES,INCLUDINGBUT
NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION, AND ALL OTHER
OBLIGATIONSONTHEPARTOFCANADIANSOLARUNLESSSUCHOTHERWARRANTIESANDOBLIGATIONSAREAGREEDTOINWRITINGBY
CANADIANSOLAR.SOMEJURISDICTIONSLIMITORDONOTPERMITDISCLAIMERSOFWARRANTY,SOTHISPROVISIONMAYNOTAPPLYTO
THEBUYER.
LimitationofLiability
TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,CANADIANSOLARHEREBYDISCLAIMS,ANDSHALLHAVENORESPONSIBILITYOR
LIABILITYWHATSOEVERFOR,DAMAGEORINJURYTOPERSONSORPROPERTYORFOROTHERLOSSORINJURYRESULTINGFROMANYCAUSE
WHATSOEVERARISINGOUTOFORRELATEDTOANYOFITSPRODUCTSORTHEIRUSE.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLE
LAW,UNDERNOCIRCUMSTANCESSHALLCANADIANSOLARBELIABLETOTHEBUYER,ORTOANYTHIRDPARTYCLAIMINGTHROUGHOR
UNDER THE BUYER, FOR ANY LOST PROFITS, LOSS OF USE,OR EQUIPMENT DOWNTIME, OR FOR ANY INCIDENTAL, CONSEQUENTIAL OR
SPECIALDAMAGESOFANYKIND,HOWSOEVERARISING,RELATEDTOTHEPRODUCTS,EVENIFCANADIANSOLARHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGES.
TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,CANADIANSOLARSAGGREGATELIABILITY,IFANY,INDAMAGESOROTHERWISE,
SHALLNOTEXCEEDTHEPURCHASEPRICEPAIDTOCANADIANSOLARBYTHEBUYERFORTHEPRODUCTINTHECASEOFAWARRANTYCLAIM.
THEBUYERACKNOWLEDGESTHATTHEFOREGOINGLIMITATIONSONLIABILITYAREANESSENTIALELEMENTOFTHEAGREEMENTBETWEEN
THEPARTIESANDTHATINTHEABSENCEOFSUCHLIMITATIONSTHEPURCHASEPRICEOFTHEPRODUCTSWOULDBESUBSTANTIALLYDIFFERENT.
SOMEJURISDICTIONSLIMITORDONOTPERMITDISCLAIMERSOFLIABILITY,SOTHISPROVISIONMAYNOTAPPLYTOTHEBUYER.SOME
JURISDICTIONSDONOTALLOWLIMITATIONSONTHEEXCLUSIONOFDAMAGESSOTHEABOVELIMITATIONSOREXCLUSIONSMAYNOTAPPLY
TOTHEBUYER.
YOUMAYHAVESPECIFICLEGALRIGHTSOUTSIDETHISWARRANTY,ANDYOUMAYALSOHAVEOTHERRIGHTSTHATVARYFROMSTATETO
STATEORCOUNRTYTOCOUNTRY.THISLIMITEDWARRANTYDOESNOTAFFECTANYADDITIONALRIGHTSYOUHAVEUNDERLAWSINYOUR
JURISDICTIONGOVERNINGTHESALEOFCONSUMERGOODS.SOMESTATESORCOUNTRIESDONOTALLOWTHEEXCLUSIONORLIMITATIONOF
INCIDENTIALORCONSEQUENTIALDAMAGES,SOTHELIMITATIONSOREXCLUSIONSINTHISLIMITEDWARRANTYSTATEMENTMAYNOTAPPLY.
Note
IntheeventofanyinconsistencyamongdifferentlanguageversionsofthisWarrantyStatement,theEnglishversionshallprevail.Formodules
coveredbyCanadianSolarswarranty,pleaserefertoourproductlistspublishedonourwebsiteat:http://www.canadiansolar.com/en/
products/productoverview/warrantedstandardsolarmodules.htmlassuchlistisupdatedfromtimetotime.
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IMPORTANTNOTICEFORAUSTRALIANBUYERS
AustralianConsumerLaw
OurgoodscomewithguaranteesthatcannotbeexcludedundertheAustralianConsumerLaw.Youareentitledtoareplacementorrefundfor
amajorfailureandforcompensationforanyotherreasonablyforeseeablelossordamage.Youarealsoentitledtohavethegoodsrepairedor
replacedifthegoodsfailtobeofacceptablequalityandthefailuredoesnotamounttoamajorfailure.
ThebenefitstoaconsumerunderCanadianSolar'sexpresslimitedwarrantiesareinadditiontootherrightsandremediesoftheconsumer
underalawinrelationtothegoodsorservicestowhichthewarrantiesrelate.
Warrantyclaims
Tomakeawarrantyclaim,pleasefirstcontactthesupplierorinstallerofyoursystemwhowillarrangefortheclaimtofollowourreturn
materialauthorization(RMA)process.
Ourlimitedwarrantiesaregivenby:
CanadianSolarInc.
CustomerServiceDepartment
199LushanRoadSuzhouNewDistrict,JiangsuChina,215129
Phone:+8651266908088
Email:service.cn@canadiansolar.com
Under Canadian Solars express limited warranties, Canadian Solar will pay reasonable transportation charges (except air freight),
transportation insurance, customs clearance and any other costs for returning the defective Product(s) to Canadian Solar and shipping the
repairedorreplacedProduct(s)totheBuyer.
ForfurtherinformationcontactourAustralianOffice:
CustomerServiceDepartment
CanadianSolar(Australia)PtyLtd
Unit1,BuildingB,64TalaveraRoad
MacquarieParkNSW2113
Australia
Phone:+61298894395
Email:service.au@canadiansolar.com
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