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ASSIGNMENT TITLE: MBA Assignment- Human Resource Management
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CHINH TRAN THI Sep 23, 2017

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Q1. The 9 R of HRM 40 marks.

Situation
There is 9 R functional area in the HRM functions (refer to HRM training notes).

Question

Select 3 key R functions that your organization is the strongest and most competent and give
evidence to support your decision.

Discuss.
Since the formation of human society, the human had become organized, governance has begun
to establish. The tendency of governance is increasingly complex together with the development
of higher socioeconomic.

On the market today, businesses are facing the challenge of maximizing the efficiency of
providing their products and services. To achieve goals, they rely on their greatest assets,
"human resources."

Human Resource Management (HRM) describes formal systems devised for managing and
governing people within an organization in a structured and thorough manner encompassing
both the micro and macro perspectives

There are nine (09) functional areas of Human Resource Management

Recruitment is the process that helps organizes to find and hire the best and most qualified
candidate for a job opening, in a timely and cost-effective manner.
Readiness This is mapped to Training & Development
Review This is aligned to Performance Management
Realignment This is closely linked to Industrial Relations, discipline, rules, and procedures
Reassignment Transfers and job rotations to support Succession & Manpower Planning
Relationship To establish and maintain harmonious working relationships
Retention The effort to retain the best employees
Rewards To maintain the hygiene, motivation and even strategic positioning with competing
employer
Redundancies The humane and sometimes necessary practice of letting go of employees
I have worked for FrieslandCampina Vietnam for nearly sixteen years. FrieslandCampina
Vietnam has set up business in Vietnam over 20 years, supplied more than 1.5-billion high-
quality milk units every year. I am very proud to be working for the company. There are 3 key
R functions that my organization is the strongest and most competent as following:

The First is Recruitment:

FrieslandCampina Vietnam is ranked the 13th in Viet Nams recruitment. We announce
widespread employment on all social networking sites such as Facebook, LinkedIn App;
Jobstreet, CareerBuilder.vn; frieslandcampina.vietnamworks.com/;
https://career.vn/.../frieslandcampina-management-trainee-program...
In the year 2017, FCV collected over 2000 application letters from students just graduated from
university. Then they are evaluated in three rounds by the human resources department. Having
60 candidates selected were transferred to each department to final recruit 15 Management
Trainees (MT); MT will practice in all departments for two years and then they will become a
manager with high salary. So that Frieslandcampina Vietnam selected the best people.

Besides that way, we also recruit internally by promoting staff. We have many staffs worked
nearly twenty years for FCV with the high position now.
Second is Review,
FrieslandCampina Vietnam have an align with the Global Performance Management System and
Talent Management Cycle

At the beginning of the year, employees must be set Objectives. The objective setting must be
SMART with S Specific; M - Measurable; A - Attainable; R - Relevant; T - Time-Bound. In
FriselandCampina Vietnam, we set objectives and follow it per month with one one and face to
face. A staff will get the bonus when achieving the month target.
Objectives should reflect regular job responsibilities.
Personal STIP Objectives should reflect key projects which are beyond the regular job
responsibilities.
Development priorities should be related to AAA Mindset & Behavior, professional
knowledge or functional competencies Alignment Accountability - Action.
Managers will evaluate staffs by Performance Appraisal Form in Mid-Year Review to encourage
them trying to achieve the target. In The End Year, staffs will be evaluated base on Performance
Rating: E = Excels, ME= Meets expectations, PME= Partially Meets Expectations, BE= Below
Expectations. With staffs whose was rated E (Excels) will get the highest salary during next
Year! If staffs only be rated PME mean they felt performance and not increase salary. It is the
rule from FrieslandCampina Global.
The Third is Retention:
FrieslandCampina has special program to keep staffs loyalty such as the policy for retired
employees. It is called Pension Fund by deposit via HSBC. There is an agreement between an
employee and HSBC. Every month, there is 20% (base on each employees salary) will deposit
to HSBC it is including 5% from employee and 15% from the company. This policy is very
useful for not only employees but also for company, HSBC and social. This will ensure the life
of the employees at old age so that in Frieslandcampina Vietnam has a lot of employees work
more than 15 years. This will ensure the life of the employees at old age.
Beside, FCVs employees always are asked about their career. So that, FCV and its staff both
understand their aspirations and intentions in the future. It is also opportunity for employees and
keeps them stay longer with company.
Although employees work long time for the company but are not stagnant. They are always
trained and developed by company or other training company.

FrieslandCampina Vietnam has a training division for employees at various levels. Each
employee is trained twice a year. This helps employees to be more mature, so that they can
manage their employees more effectively and achieve higher results for the company.
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Q2 . Training and Development - 60 marks

Situation
One Small and Medium Enterprise (SME) business owner who has a workforce of 20 people
argues with you that training and development is a waste of time and money as many employees
leaves the company after an average of 2 years. Therefore in his opinion , for a small company
like his company , training and development is not an important contributor to his business
success.

Question
How can you influence this business owner on the importance of training and development for
his company ?

Discuss.
Learning from the reality of FrieslandCampina Vietnam above, in order for a company to grow
and develop as well as to retain talented people, the training and development of them is really
necessary.
What is training? Training has been defined as the development of oneself or another of certain
knowledge, skills, habits and attitudes.
And what is development? Development prepares people for additional job roles for the longer
term and may come in the form of certifications, job rotation, coaching or mentoring
After having training and learning, staffs will absorb information in order to increase knowledge,
skills and abilities and to make use of it under a variety of contexts