Professional Documents
Culture Documents
Date 2013
Name and type of organization London Metropolitan Business School, London, United Kingdom
providing education and training
Title of qualification awarded Master with Distinction in International Hotel and Restaurant Management
Modules Research Methods for Leisure and Tourism, Innovation in Tourism and Hospitality, Service
Sector Marketing, Strategic Management in International Hospitality and Tourism, Hotel and
Restaurant Entrepreneurship, Leading, Managing and Developing People
Dissertation Analysis of the Innovation and the Communication in Fast Food Chains with Different
Structures
Date 2003
Name and type of organization National Chamber of Italian Fashion, Milan, Italy
providing education and training
Title of qualification awarded Master with Distinction in Marketing and Integrated Communication
Modules Marketing Mix and Competitive Analysis, Product and Category Management,
Distribution Policies and Channel Management, Brand Management, Corporate
Communication, Marketing Accounting, External Relations as Lever of Communication
Date 2002
Name and type of organization University of Parma, Italy
providing education and training
Title of qualification awarded Masters Degree with 1st Class Honours in Business & Management
Modules Study of Economy, Marketing and Accounting
Date 2002
Name and type of organisation I.S.A.R.A (Engineering School in Agriculture, Alimentation, Rural Development
providing education and training and Environment), Lyon, France
Title of qualification awarded Course in Agricultural Marketing and Food Management
Modules Marketing of Agricultural and Agro-alimentary product of South Europe
Date 2008
Organisation B.I.I.A.B., London
Qualification awarded B.I.I.A.B. Level 2 NCPLH (National Certificate for Personal License Holders)
Date 2008
Organisation Environmental Services & Community Safety
Technical Services Department Town Hall - Whandsworth Council, London
Qualification awarded Licensins Act 2003 Personal Licence
Date 2009
Organisation Chartered Institute of Environmental Health, Westminster Council, London
Qualification awarded CIEH Level 3 Award in Implementing Food Safety Management Procedures
Date 2014
Organisation Highfield Awarding Body for Compliance, Dubai, UAE
Fourth Hospitality
Micros
ENGLISH FLUENT
SPANISH INTERMEDIARY
December 2014 Taste of Italy by Three Michelin Starred Chef Heinz Beck - Marka Holding
Galleria Mall, 34771, Al Wasl Road
General Manager and Corporate Trainer
Preopening team for the first casual dining restaurant of the Chef Heinz Beck in the UAE.
Recruitment for the preopening team (waiting staff, baristas and retail sales assistants).
Organisation and development of the shop retail with products from Italy.
Development of the corporate training manual and handbook, organisation of training
programs, training conduction, and transportation schedule planning.
Implementation of SOP and SOS according to the business concept and standards.
Implementation of Health and Safety and Fire Safety processes and procedures.
Leading, managing and monitoring staff in the floor to maximise sales and capacity of the
restaurant to achieve daily, weekly and monthly targets and KPI.
May 2013 November 2014 Belhasa Group of Companies, Al Quoz 3, 214223, Dubai
General Manager and Corporate Trainer
Managing the operations of three shops (Dubai Marina, Al Barsha and IBN Battuta Mall)
Development of the corporate training manual and handbook, organisation of training
programs, training conduction, and transportation schedule planning.
Implementation of SOP and SOS according to the business concept and standards.
Development of new marketing strategies.
Development of the delivery system and events organisation.
Monitoring all shops to maximise sales and capacity of the restaurant to achieve daily,
weekly and monthly targets and KPI.
December 2010 March 2013 Obika - 96 Draycott Avenue SW3 3AD, London
Assistant General Manager - Preopening team
Recruitment for the preopening team (waiting staff and baristas)
Improvement of the corporate training manual and handbook, organisation of training
programs, training conduction.
Implementation of SOP and SOS according to the business concept and standards.
Setting up POS systems for FOH and BOH operations.
Leading, managing and monitoring staff in the floor to maximise sales and capacity of the
restaurant to achieve daily, weekly and monthly targets and KPI.
January 2008 October 2010 Gerica LTD. - 15-18 Great New Port Street WC2H 7JE, London
General Manager - Preopening team
Recruitment for the preopening team (waiting staff, baristas and retail sales assistants)
Development of the corporate training manual and handbook, organisation of training
programs, training conduction, transportation schedule planning.
Implementation of SOP and SOS according to the business concept and standards.
Setting up POS systems for FOH and BOH operations.
Development of new marketing strategies.
Development of the delivery system and events organisation
Implementation of Health and Safety and Fire Safety processes and procedures.
Leading, managing and monitoring staff in the floor to maximise sales and capacity of the
restaurant to achieve daily, weekly and monthly targets and KPI.
EXTRACURRICULAR ACTIVITIES Lecturer in Innovation in Tourism and Hospitality at the London Metropolitan University
during the Academic Year 2011-12
VOLUNTEER EXPERIENCE Co-Founder of the not-for-profit organisation World Junk Food in London