RESEARCH INSTITUTE FOR TROPICAL MEDICINE
FRONTLINE SERVICES OFFERED
DEPARTMENT OF HEALTH
VISION
A dynamic institution responsive to public
health needs through excellence in research,
training, control and management of
infectious and tropical diseases.
MISSION
Conduct globally competitive research and
provide relevant, quality health services to
protect Filipinos against infectious, tropical
and dermatological diseases
CORE VALUES
Discipline
Integrity
Compassion
Excellence
Innovation
Teamwork
1. Animal Bite Clinic
Clinic Schedule: Monday to Friday
Registration time: 7:30 am to 4:00 pm
Consultation Time: 8:00 am to 5:00 pm
2. ARG Clinic
Clinic Schedule: Monday to Friday
Registration time: 7:30 am to 2:00 pm
Consultation Time: 8:00 am to 5:00 pm
3. Dermatology Clinic
Clinic Schedule: Monday to Friday
Registration time: 7:30 am to 9:00 am
Consultation Time: 9:00 am to 12:00 noon
4. General OPD
Clinic Schedule: Monday to Friday (except
Thursday)
Registration time: 12:00 noon to 2:00 pm
Consultation Time: 2:00 pm to 5:00 pm
5. TB DOTS Clinic
Clinic Schedule: Monday to Friday
Clinic hours: 8:00 am to 5:00 pm
6. Diagnostic Imaging:
a. X-ray Schedule: Monday to Sunday
Time: 24 hours
Release of result: Wednesday and Friday
b. Ultrasound Schedule: Monday to Friday
Time: 8:00 am to 5:00 pm
Release of result: Wednesday and Friday
(OPD patients)
Within 24 hours (Admitted patients)
 FEES

Registration Fee Php25

7. Medical Certification First Consultation Fee Php100
Follow up Consultation Fee Php50
Releasing schedule
Medical Certificate Fees:
Medical certificate for school and office purposes Medical Certificate for School and Office Php50
a. Within the day if request received by HIMD Medical Certificate for Medical Insurance Php100
on or before 3:00 PM Medico-Legal Certificate Php100
b. Next day if request received by HIMD after Certificate of Confinement Php50
3:00 PM

Medico-legal certificate, medical insurance, and

for purposes other than above
a. Within 3 working days from the receipt of REQUIRED DOCUMENTS NEEDED
request.

Important reminder a. RITM Patient Identification Card (Orange Card for

patient with old record in RITM
a. Request for medico-legal certificates shall be
supported with Barangay Resolution. b. Any government issued ID for ARG patient

b. Requested certificates shall be issued only to c. Senior Citizen Identification Card for senior citizens
the patient, parents of minors, legal guardians,
next of kin or legitimate claimants authorized by d. PWD Identification Card for person with disability
the patient or parents of minors.
e. 4Ps (Pantawid Pamilya Pilipino Program) Identification
c. If the patient is physically and mentally Card for indigent
incapacitated, authorization to request
certificates must be signed by the next of kin or
legally appointed guardian.

d. Valid IDs of both the claimant and the SPECIAL PRIORITY LANE
authorizing party shall be presented in claiming
certificates and other medically related requests.
a. Senior citizen
b. PWD
c. Pregnant women
d. Inmates
 ANIMAL BITE CLINIC FOLLOW UP ANIMAL BITE CLINIC NEW

AGENCY EMPLOYEE CLIENT/ DURATION

CLIENT/ DURATION AGENCY EMPLOYEE
STEPS DOING THE STEPS PATIENT OF
PATIENT OF ACTIVITY ACTIVITY DOING THE
ACTIVITY TRANSACTION ACTIVITY ACTIVITY
1 Go to Triage Provides 5 minutes Triage Officer
1 Go to Triage Interviews 5 minutes Triage Officer
instruction. or Triage Nurse
Give the patient. or Triage
RITM Orange Encoder Nurse
Card and Provides
vaccination New Patient: instruction. Encoder
card/follow up
schedule Fill out the Issues
Triage Form queuing
2 Go to the Acceptance of 5-10 minutes Billing Clerk
Billing Annex prescription, number.
(CRD-HIMD-
encoding,
Give the and issuance FM-38)
prescription of billing
to the Billing statement/
Clerk itemized report.
With old record:

Give the RITM

3 Go to Cashier 2 Receives 5 minutes Cashier
payment and
Orange Card
Pay applicable issues official
fees receipt. Then proceed to
Step 3
4 Go to Animal Issues queuing 15 minutes RA on duty
Bite Clinic number for 2 New patient: Facilitate 5 minutes Information
follow-up area vaccination. patient Clerk
Go to registration.
Give the official Information Unit
receipt
3 Go to Cashier 1 Receives 5 minutes Cashier
5 *Queuing Vaccination 1 hour and 30 Nurse on duty payment and
number for procedure. minutes Pay applicable issues official
vaccination fees receipt.
will be called Provides
discharge 4 *Go to Animal Calls patient Nurse on
instruction and Bite Clinic queuing duty
clearance. waiting area and number.
6 Discharge from Checks patient 5 minutes Guard on duty wait for patient
Animal bite clearance. queuing number
clinic to be called
END OF TRANSACTION

*Patient waiting time to be called for vaccination is not included.

 ARG CLINIC OPD FOLLOW UP PATIENT
5 Go to the Animal Vital signs 20 minutes Nurse on
Bite Clinic taking duty DURATION
consultation CLIENT/ PERSON
Consultation 30 minutes Physician on STEPS AGENCY ACTIVITY OF
room PATIENT DOING THE
and clinical duty ACTIVITY
1 Go to ARG Interviews patient. 15 minutes Triage
6 Go to the Billing Acceptance 5-10 Billing Clerk
Triage Officer
Annex of minutes Provides
prescription, instruction.
Give the encoding,
prescription to and issuance Issues queuing
the Billing Clerk of billing number.
statement/
itemized 2 Go to ARG Calls patient for 15 minutes Nurse on
report. Clinic interview and vital duty
signs.

Provides
7 Go to Cashier 2 Receives 5 minutes Cashier instruction.
payment and
Pay applicable issues official If for scheduled laboratory go to step 3, if not go to step 4
fees receipt. 3 Go to Performs blood- 10 minutes Medical
8 Go to the Issues 15 minutes RA on duty Phlebotomy draw.
Vaccination queuing area
Room number for
(if for
vaccination.
Give the official scheduled
receipt laboratory)
9 *Queuing Vaccination 1 hour and Nurse on *Go to ARG Conducts PPD / 15 minutes Nurse on
number for procedure. 30 minutes duty tuberculin skin duty
vaccination will 4 testing
be called Provides Consultation, 30 minutes Physician
discharge clinical on duty
instruction management and
and interpretation of
clearance. laboratory result
10 Discharge from Checks 5 minutes Guard on Provides discharge 30 minutes Nurse on
Animal bite clinic patient duty instruction. duty
clearance.
Issues of clearance
END OF TRANSACTION

*Patient waiting time to be called for vital signs, consultation and

vaccination is not included.
 ARG CLINIC OPD NEW PATIENT

5 Go to Provides 5 minutes Encoder DURATION PERSON

Philhealth instruction. CLIENT/ AGENCY
STEPS OF DOING
Officer PATIENT ACTIVITY
ACTIVITY THE
6 Go to Dispense drugs and 10 minutes Pharmacist 1 Go to ARG Interviews 15 minutes Triage
Pharmacy medications on duty Triage patient. Officer
Annex
7 Discharge Checks patient 5 minutes Guard on Provides
from ARG clearance. duty instruction.
clinic
Issues queuing
END OF TRANSACTION number.

*Patient waiting time to be called for consultation is not included. 2 Go to Facilitate patient 5 minutes
Information registration.
Unit
3 Go to Cashier 1 Receives 5 minutes Cashier
payment and
Pay applicable issues official
fees receipt.
4 Go to ARG Calls patient for 15 minutes Nurse on
Clinic interview and duty
vital signs.

Provides
instruction.
Go to Performs blood- 10 minutes Medical
Phlebotomy draw.
5 area

Go to Takes the X-ray 15 minutes Radiologic

Diagnostic of the patient.
Imaging
Department
 DERMATOLOGY OPD

Go to ARG Conducts PPD / 10 minutes Nurse on CLIENT/ DURATION

AGENCY PERSON
consultation tuberculin skin duty STEPS PATIENT OF
6 ACTIVITY RESPONSIBLE
room testing ACTIVITY ACTIVITY
Consultation, 30 minutes Physician 1 Go to Triage Interviews 5 minutes Triage Officer
clinical on duty patient. or Triage
management Nurse
and Provides
interpretation of New Patient: instruction.
laboratory result
Fill out the
Provides 20 minutes Nurse on Triage Form
discharge duty
instruction. (CRD-HIMD-
FM-38)
Issues of
clearance
7 Go to Provides 5 minutes Encoder
Philhealth instruction. With old record:
Officer
Give the RITM
8 Go to Dispense drugs 10 minutes Orange Card
Pharmacy and medications
Annex Then proceed
9 Discharge from Checks patient 5 minutes Guard on to Step 3
ARG clinic clearance. duty 2 New patient: Facilitate 5 minutes Information
END OF TRANSACTION patient Clerk
Go to registration.
*Patient waiting time to be called for consultation and awaiting of labo- Information
ratory results is not included. Unit
3 Go to Cashier 1 Receives 5 minutes Cashier
payment and
Pay applicable issues official
fees receipt.
4 *Go to Calls patient 20 minutes Nurse on duty
Dermatology for vital signs / RA on duty
waiting area taking.
and wait for
patient name to Provides
be called instruction.
 GENERAL OPD CLINIC

5 *Go to Calls 2 hours Dermatology DURATION

CLIENT/ PATIENT AGENCY EMPLOYEE
Dermatology patient for resident on STEPS OF
ACTIVITY ACTIVITY DOING THE
consultation consultation duty ACTIVITY
room and clinical 1 Go to Triage Interviews 5 minutes Triage Officer
management. patient. or Triage
Nurse
Provides Provides
discharge New Patient: instruction. Encoder
instruction
and Fill out the Triage Issues
clearance. Form queuing
6 Go to Only for 10 minutes Dermatology number.
Dermatology patients resident on (CRD-HIMD-
needing duty FM-38)
Procedure procedure,
room calls patient
for procedure. With old record:
7 Discharge from Checks 5 minutes Guard on duty
Dermatology patient Give the RITM
Clinic clearance. Orange Card

END OF TRANSACTION Then proceed to

Step 3
*Patient waiting time to be called for vital signs and consultation is not 2 New patient: Facilitate 5 minutes Information
included. patient Clerk
Go to Information registration.
Unit
3 Go to Cashier 1 Receives 5 minutes Cashier
payment and
Pay applicable issues official
fees receipt.
4 *Go to General Calls patient Nurse on
OPD waiting queuing duty
area and wait for number.
patient queuing
number to be
called
 TB DOTS CLINIC

5 Go to General OPD Vital signs 20 minutes Nurse on CLIENT/

AGENCY DURATION EMPLOYEE
consultation room taking duty STEPS PATIENT
ACTIVITY OF ACTIVITY DOING THE
Consultation 30 minutes Physician on ACTIVITY
and clinical duty 1 Go to Triage Interviews 15 minutes Triage
management. patient. Officer or
Provides Triage Nurse
Nurse on Provides
instruction New Patient: instruction.
and clearance duty Encoder
If advised for Laboratory Work-ups go to Step 6, if not go to Step 10 Fill out the
6 Go to Billing Issues billing 5-10 Billing Clerk Triage Form
Section statement. minutes
(CRD-HIMD-
Give the laboratory FM-38)
request form
7 Go to Cashier 2 Receives 5 minutes Cashier
payment and
Pay applicable With old
issues official
fees receipt. record:
8 Go to Clinical Performs 15 minutes Medical Give the
Laboratory blood-draw. Technologist RITM
on duty Orange Card
Go to Diagnostic Takes X-ray 15 minutes Radiologic
Imaging of the patient. Technologist Then
Department on duty proceed to
9 *Go to General Evaluates 15 minutes Physician on Step 3
OPD Consultation laboratory duty 2 New patient: Facilitate 5 minutes Information
Room result. patient Clerk
Nurse on Go to
Provides duty registration.
Information
instruction
and Unit
clearance. 3 Go to Receives 5 minutes Cashier
10 Discharge from Checks 5 minutes Guard on Cashier 1 payment
General OPD Clinic patient duty and issues
clearance. Pay official
applicable receipt.
END OF TRANSACTION fees

*Patient waiting time to be called for vital signs and consultation is

not included.
 PROCEDURE FOR FILING COMPLAINTS

4 *Go to TB Vital Signs 30-40 Nurse on Steps Client/ Agency Activity Duration Person
DOTS Clinic taking. minutes duty Patient of Responsible
Activity Activity
Consultation TB DOTS 1 Proceeds Receives a 5 PACU Officer
and clinical Physician to Public customer with minutes
5 Discharge Checks 5 minutes Guard on Assistance complaint
Complaints
from TB patient duty Desk/Unit
DOTS clinic clearance.
2 Narrates Interviews 5 PACU Officer
END OF TRANSACTION details of the customer, minutes
complaint documents the
and signs the details of the
*Patient waiting time to be called is not included.
complaint at
the PACU form
and provides
appropriate
correction to
address the
customer
complaint
3 - If resolved, 5 PACU Officer
documents minutes
correction on the
PACU form. If not
resolved, explains
to the customer
that the case will
be forwarded to
QAO and will be
elevated to the Top
Management and
documents on the
complaint form.
4 - Forwards copy within 30 PACU Officer
of the complaint minutes
form to Quality
Assurance Office

within
24-48
hours if
it falls on
holidays/
5 - Analyzes the PACU
complaint and Officer/Head
informs the within 1 and QAO
concerned working Head
department/ day
section for
investigation and
root cause analysis
of the complaint as
necessary.
6 - Formulates within 5 Concerned
corrective action working Department
based on root days
cause analysis and
submits report to
QAO
7 - Implements Timeline Concerned
formulated Department
corrective action.
8 - Provides official monthly PACU
report to Directors basis Officer/Head
Office, Assistant and QAO
Directors Office Staff/Head
and Division
Chief concerned.
Monitors
implementation of
corrective action.