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SURVEY (MOQS)
University of Wisconsin-Madison
Procedure
Advantages
Surveys allow the researcher to obtain large amounts of data from large numbers
of people at relatively low cost and relatively fast (Sinclair 1995). In addition,
macroergonomic organizational questionnaire surveys provide structured data that can be
easily scored, analyzed and compared.
Disadvantages
Technology Issues
100
90
80
70
60 54
51
48
50
40 33 32
30
20
10
0
Information Received Inputs Regarding Inputs Regarding System Effect on Job Attitude Toward
about System Design Implementation System
6.0
5.0
Pace control
4.0
Group
3.0
Group 1
2.0
Group 2
1.0 Group 3
R1 R2 R3
Because much effort, expertise and time are necessary to ensure the quality of
questionnaire surveys, it is recommended to use established questionnaires as much as
possible (see, for example, Cook et al. for various questionnaires relevant to
macroergonomics). The following questionnaire surveys have been shown reliable and
valid, and have been used extensively in various macroergonomic studies:
- NIOSH Job Stress Questionnaire
- University of Wisconsin Office Worker Survey
- Job Content Questionnaire by Karasek.
Tools Needed
References
1
Mail = postal mail; E-mail, unless defined otherwise = questionnaire embedded in the E-mail
2
Respondent were given the option to return a paper copy. 3% made use of this option.