12 A Winning Approac! 0 Jerse The NDIS in WACOM Onsite Registration is such an essential pat of any evant. Itis the frst point of contact for your eve attendees and can set the tone for the rest of the event. Elomonts of roaistration that should be considered are: + Greetings + Registration process + Sta = Information + Complaint handling Below are three key tips to create @ great fst impression with your event registration Greet and engage with attendees ortant for registration staf to be pr to be unsure of their sur 1g altendees. Most people attending events tend undings. Being acknoviladged by stafi and realising you are in the right place It provides reassurance and allows you to establich a parsonal connection with Registration staf should seek to creel people when they are within one to two meties ofthe registration desk ‘Alternatively, having an usher at the door can be a great way to greet people. Ushers can engage more with attondoes and answor quostions allawing the registrations to run more smoothly. ‘Make the registration process efficient and informative Having an efficent ragistration process helps to reduce queuing and makas people feel confident in the event. All necessary materials should be well-organised around the registration desk so that they can be easily found and accessed by staff. An ordered system for lanyards or name tags is a must. Staff should be briofed on the process and be informed of procedures to follow or people to contact if an unexpected situationIts vital for registration staff to communicate important information to attendees. Staff should direct people on the noxt stops to tako; such as whero to go for the event. Other information may include start times, whore facilites ere, and where to go for refreshments. Information should be clear, concise and easy to remember for atendees, Be flexible and receptive when assisting people Registration staffnead to be adaptable and adjust to different people and situations. At the registration desk, ‘some attondoes want to get in and got out while others are looking to ongago in small tak. itis important for ‘staffto recognise this and act accordingly. You want to strike the balance between making the registration process efficient and providing altendees with a pleasant and friendly interaction. Active listening is @ vial skill for registration staff. There is nothing more annoying for people than having to repeat thair name numerous times. Staff should be concentrating and ensuring that they are understanding ‘what people are saying. Making aye contact and asking quastions help to provide more clarity and reduce ‘Some poople may require special attantion. Staff should take initiative and rospond whan they seo tho need. For example, it may be dificult to pass materials over a desk to people in wheelchairs; steff will need to come ‘around the desk instead. Special requests should not be ignored and ifthe registration staff cannot handle ‘them, they need to inform the person and assist in diracting them to someane wha can “The key takeaways for providing event attendees with a great regisiration experience are to: + Practice good communication, + Be organised + Be courteous; and + Use initiative. Following those tips will halp you to create @ groat first impression! Whiten by Kayoae Meads WGoogle +1 stumbleupon FIdigg gM delicious [E|Twitter [i facebook