2nd Shift (14:00 EET to 19:00 EET)

ITSM/KNOW Ticket Handling KeskoFood (24x7)

MII Monitoring
Extra monitoring 14:15 ,16:15 EET and 17:15 EET
Sandvik PI at 09:00 PM IST
Sandvik MQ_CPU_Utilization monitoring every hour (24X7)
 05.10.2017
Harish
Harish 07:00PM
Harish 04:30PM 06:30PM 07:30PM
Harish / Kiran 09:00PM
Harish 04:30PM 05:30PM 06:30PM 07:30PM 08:30PM 09:30PM

K-TASK0242613 ZOMDWSPK CGCONTROLX Finished 05.10.2017 17:00:01 05.10.2017 18:54:15 6.8

INCC00005861842 created
INCC00005849384 athira mc assigned
K-TASK0242240 ZPMMREPPA_REFERENCE_PROD CGCONTROLX Finished 05.10.2017 12:00:02 05.10.2017 14:3
INCC00005858639 IM2037264 Sumit Patrcreated
INCC00005855877 IM204487Prachi Tawcreated
00:01 05.10.2017 18:54:15 6.854 0 05.10.2017 17:00:01

10.2017 12:00:02 05.10.2017 14:31:41 9.099 0 05.10.2017 12:00:02

1st Shift (04:00 EET to 13:30 EET)
BPF - Smart KPI file Updation before 02:00 IST
RFC monitoring(08:00 EET to 16:00 EET) (MON - FRI)
IN, MHCBIMonSupport Mailbox (24x7)

2nd Shift (14:00 EET to 19:00 EET)

Fiskars mailbox ( 08 -19 EET)
ITSM Ticket Handling Fiskars
MII Monitoring
Deletion of Deactivate DIF's and transfer of respective promotion using FRE11
Sandvik MQ_CPU_Utilization monitoring every hour (24X7)
 06.10.2017
Harish
Harish/Prashant 11:30PM 12:30PM 01:30PM 02:30PM 03:30PM
Harish/Prashant

06.10.2017
Harish
Harish
Harish 07:00PM
Harish 06:30PM
Pritam / Harish 05:30PM

itsm rmadasu Madasu@333

INCC00005912046 NARKAR, SCG MUM.SA DL IN FIS created IDOC errors
INCC00005912457 Prachi TawCG MUM.SADL IN FISK created
INCC00005912477 Sumit PatrCG MUM.SADL IN Fiskacreated
INCC00005912479 Sumit PatrCG MUM.SADL IN Fiskacreated
INCC00005912482 Prachi TawCG MUM.SADL IN FISK created
INCC00005912487 Prachi TawCG MUM.SADL IN FISK created
INCC00005912077 Prachi TawCG MUM.SADL IN FISK created
INCC00005912492 Prachi TawCG MUM.SADL IN FISK created
INCC00005912499 Prachi TawCG MUM.SADL IN FISK created
INCC00005921239 Prachi TawCG MUM.SADL IN FISK created
INCC00005922778 Jigar SanghCG MUM.SAP ADM Tec pending status me assigned
INCC00005923430 Prachi TawCG MUM.SADL IN FISK created
INCC00005921260 Prachi TawCG MUM.SADL IN FISK created
INCC00005921291 Prachi TawCG MUM.SADL IN FISK created
INCC00005921294 Prachi TawCG MUM.SADL IN FISK created
INCC00005921296 Prachi TawCG MUM.SADL IN FISK created
INCC00005921300 Prachi TawCG MUM.SADL IN FISK created
INCC00005926652 Lochani NiCG MUM.SAP ADM Int pending status me assigned
INCC00005929474 Jigar SanghCG MUM.SAP ADM Tec pending status me assigned
INCC00005929212 Jigar SanghCG MUM.SAP ADM Tec pending status me assigned
INCC00005926680 Lochani NiCG MUM.SAP ADM Int pending status me assigned
1st Shift (04:00 EET to 13:30 EET)
ITSM Ticket Handling S-Group INEX, Meiranova Long running
S-Group Hourly Monitoring 7-9 EET Inex : SM35, SM13, SOST & Meiranova : SM13, SOST , OAM1
S-Group Hourly Monitoring 9-11 EET Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST, OAM1
Inex and Meira Nova Distribution list copying On Mondays 10:00 EET
ACTIE Jobs

2nd Shift (14:00 EET to 19:00 EET)

ITSM Ticket Handling S-Group, INEX Long running alerts
S-group Hourly Monitoring (14-17 EET) Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST
Canceled jobs at 15EET & Active jobs at 9:00 and 15:00 EET(IP1,NP1,LEP)
Inex Control-M Canceled job cleaning at 16:00 EET
 09.10.2017
Harish
Harish
Harish
Harish 12:30PM/down load from microsoft 365 link and upload in team forge
lep/mail sent np1/ mail sent

09.10.2017
Harish
Harish 04:30PM 05:00PM 05:30PM 06:00PM
Harish 05:30PM/all jobs were having tickets
Harish 06:30PM
sm13 errors found in ip1INCC00006521402 298 SARIOSI
INCC00006521405 298 JOHNMAR
INCC00006687765 Re-sending a FAX/FI 082894201
Sanchitas id for itsm CG MUM.SAP ADM In
Ramesh Baddam Assigned
Sanchitas id for mails INCC00006631551 INCC00006630785
INCC00006653255 INCC00006657568
INCC00006677650 INCC00006668875
INCC00006686658 INCC00006696789
CG MUM.SAP ADM Log
Barathraj Nanjaiyan Assigned
INCC00006658539 INCC00006637611
CG MUM.SAP ADM Log
Harshal Koli Assigned
INCC00006730818 INCC00006688262
Transport INCC00006730948 INCC00006698658
INCC00005855838 closed/ notes added mail sent
INCC00005914755 closed/ notes added mail sent
INCC00006719647 urgent one done it by radhika guidenceclosed/closure mail ,added

INCC00006683138 CG MUM.SAP ADM Ana

Control m job cleaning

20171008 2 ZPTIW_META_PC force ok / delete INCC00006318686
20171009 2 ZPTIW_META_PC force ok / delete INCC00006594508
20171009 2 IDOC CHECK ARTMAS 64 WE INCC00006639291
20171008 2 IDOC CHECK SHPMNT LOGO INCC00006501900
20171009 2 IDOC CHECK SHPMNT LOGO INCC00006544987
 06:30PM 07:00PM 07:30PM

06.10.2017 13:45:36 ME21

09.10.2017 8:19:52 ME21N

INCC00006630765 INCC00006712151/neelima
INCC00006637504 INCC00006733440
INCC00006685726 INCC00006736028
INCC00006700282/neelima

INCC00006637430

INCC00006678538

a guidenceclosed/closure mail ,added mail sent

Ramya Chandramouly
1st Shift (04:00 EET to 13:30 EET)
ITSM Ticket Handling S-Group INEX, Meiranova Long running
S-Group Hourly Monitoring 7-9 EET Inex : SM35, SM13, SOST & Meiranova : SM13, SOST , OAM1
S-Group Hourly Monitoring 9-11 EET Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST, OAM1
Active jobs

SM12,13 tickets created for the errors

2nd Shift (14:00 EET to 19:00 EET)
ITSM Ticket Handling S-Group, INEX Long running alerts
S-group Hourly Monitoring (14-17 EET) Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST
Canceled jobs at 15EET & Active jobs at 9:00 and 15:00 EET(IP1,NP1,LEP)
Inex Control-M Canceled job cleaning at 16:00 EET
MII Monitoring
 10.10.2017
Harish
Harish
Harish
15-9eet no job in active status above 6200secs

10.10.2017
Harish
Harish 04:30PM 05:00PM 05:30PM 06:00PM 06:30PM 07:00PM 07:30PM
Harish 05:00PM
Harish 06:30PM INCC00006INCC00006INCC00006888077
Harish 07:00PM
INCC00006842986 298 ESAJO 08.10.201 E LIKP 2.98E+12
INCC00006910930 298 ESAJO 08.10.201 E VTTK 2.99E+12
INCC00006842996 298 INEXBATCH09.10.201 S MARM 298000000
INCC00006842999 298 VIRJARN 09.10.201 E KNA1 298S11305
INCC00006910937 298 MAKITPA 10.10.201 6:46:01 VA02
INCC00006910937 298 MAKITPA 09.10.201 14:35:28 VA02
INCC00006910937 298 MAKITPA 09.10.201 14:34:41 VA02
INCC00006687765 closed and mail dropped

Transport INCC00006923921 mail sent and closed ticket

INCC00006932000 Re-sending a FAX // SE 87610005
INCC00006939878 done by vakiti nagaraju and ticket closed by me and dropped mail
INCC00006985536 done by vakiti nagaraju and ticket closed by me and dropped mail

CG MUM.SAP ADMRamesh
I Baddam Assigned
INCC00006912867 INCC00006INCC00006INCC00006INCC00006INCC00006INCC00006
INCC00006957201 INCC00006INCC00006INCC00006INCC00006INCC00006INCC00006

CG MUM.SAP ADMHarshal
Lo Koli Assigned
INCC00006917590 INCC00006INCC00006INCC00006INCC00006INCC00006INCC00006
CG MUM.SAP ADMNagaraju
T Vakiti Assigned
INCC00006702665 INCC00006INCC00006INCC00006985536
 0
0
0
0

dropped mail
dropped mail

INCC00006INCC00006INCC00006991846
INCC00006INCC00006979320

INCC00006INCC00006INCC00006980406
1st Shift (04:00 EET to 13:30 EET)
ITSM Ticket Handling S-Group INEX, Meiranova Long running
S-Group Hourly Monitoring 7-9 EET Inex : SM35, SM13, SOST & Meiranova : SM13, SOST , OAM1
S-Group Hourly Monitoring 9-11 EET Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST, OAM1

2nd Shift (14:00 EET to 19:00 EET)

ITSM Ticket Handling S-Group, INEX Long running alerts
S-group Hourly Monitoring (14-17 EET) Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST
Canceled jobs at 15EET & Active jobs at 9:00 and 15:00 EET(IP1,NP1,LEP)
Inex Control-M Canceled job cleaning at 16:00 EET
MII Monitoring

Hourly check for ip1 and np1

 11.10.2017
Harish
Harish
Harish

11.10.2017
Harish
Harish 04:30PM 05:00PM 05:30PM 06:00PM 06:30PM 07:00PM 07:30PM
Harish 05:30PM
Harish 06:30PM Job Cleani INCC00007INCC00007INCC00007INCC00006INCC00007INCC00007INCC00006
Harish 07:00PM

Transport INCC000064mins/mailINCC000064mins/4minINCC000071min/mail INCC000074mins/3mins/4mins/mail sent clo

INCC000061min/mail INCC00006
s 1min/mail INCC00007
s 2min/mailse
INCC000074mins/3mins/dropped mail and c
INCC000061min/mail INCC00006
s 1min/mail INCC00006done by nagaraju vaketi/mail sent and closed the ticke
CG MUM.SAP ADMRamesh
I B Assigned
INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007137861
INCC00007INCC00007143883/neINCC00007INCC00007147630
CG MUM.SAP ADMRamya
An ChAssigned
INCC00007095861

CG MUM.SAP ADMHarshal
Lo KolAssigned
INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007146282
INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007141568
CG MUM.SAP ADMNagaraju
T Va
Assigned
INCC00007067165
resending fax
INCC00006deleted and closed the ticket
Mail sent KPMGDA_DATA2017 PYYHKMI Active 11.10.2017 12:30:51 8.222 51
 INCC00007104407

mins/4mins/mail sent closed the ticket

mins/dropped mail and closed ticket
ent and closed the ticket

1 8.222 51
1st Shift (04:00 EET to 13:30 EET)
ITSM Ticket Handling S-Group INEX, Meiranova Long running
S-Group Hourly Monitoring 7-9 EET Inex : SM35, SM13, SOST & Meiranova : SM13, SOST , OAM1
S-Group Hourly Monitoring 9-11 EET Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST, OAM1

2nd Shift (14:00 EET to 19:00 EET)

ITSM Ticket Handling S-Group, INEX Long running alerts
S-group Hourly Monitoring (14-17 EET) Inex : SM12, SM13 , +C06, SOST & MeiraNova : SM12 , SM13, SOST
Canceled jobs at 15EET & Active jobs at 9:00 and 15:00 EET(IP1,NP1,LEP)
Inex Control-M Canceled job cleaning at 16:00 EET
MII Monitoring
 12.10.2017 Sok dubalth Xzsyjdmuct3
Harish
Harish IP1/lep kattana Naveen@222 153 CONT rmadasu Mouni@999
Harish np1/it3 borksan Asdf!2345 itsm sanborka Aug@2017
Leq babwaso Soniya@1234 tdubala Thriveni@123
12.10.2017
Harish
Harish 04:30PM 05:00PM/su 05:30PM 06:00PM 06:30PM/se
07:00PM 07:30PM INCC000071
Harish 05:30PM/cancelled 7-15 active 9-15 INCC000071
Harish 06:30PM Job Cleani INCC00007INCC00007193721
Harish 07:00PM/kumar done

Transport INCC000071done by naINCC000071min/mail INCC00007

s 1min/mail INCC00007done by nagaraju / mail sent clo
INCC0000711min/1min/ INCC000071min/1min/
INCC000071min/1min/mail sent and grey fields are previous dat
INCC000071assigned toINCC00005breached aINCC00007INCC00007193985/previously done and again came w
CG MUM.SAP ADMRamesh
I Ba Assigned
INCC000071INCC00007INCC00007INCC00007INCC00007193863
INCC00007211616
CG MUM.SAP ADMHarshal
L Koli Assigned
INCC000071INCC00007INCC00007INCC00007INCC00007INCC00007INCC00007209275
INCC0000695 INCC00006INCC00007INCC00007INCC00007INCC00007205544
CG MUM.SAP ADMNagaraju
T VakAssigned
INCC00007193924

sm13 INCC000071KOLIXKI 11.10.201 17:27:17 ME21 INCC00007OVT OSTOLASKU VIRHETULOSTUS

Sm12 INCC000071HALMEJE 11.10.201 E PCL1 298B100048057 ###########
INCC000071HALMEJE 11.10.201 E PREL 29800048057##############################
INCC000072fax INCC00007 298 TAUNOSI 12.10.201 10:43:33 VA02
CG MUM.SAP ADMRamya
A Cha Assigned
INCC00007199490
 Xzsyjdmuct3

Mouni@999
Aug@2017
Thriveni@123

via Telefax SAPFZOST Ahti Rinne FI 095611 12.10.201 9:56:30

via Telefax SAPFZOST Matti ivo CH 41935312.10.201 8:46:56

done by nagaraju / mail sent closed ticket

nt and grey fields are previous data and edited and closed the mail/removed neelish and suvi and added sujeer
previously done and again came with new inc and cross checked with firke majiri and closed the ticket

OLASKU VIRHETULOSTUS CGCONTROLP Canceled 12.10.2017 12:19:02 0 1

###########
#########################
@07\QEnqueues released@ Error