1.

Definition of Human Resources Management : HRM is central to management

teaching and research, and has emerged in the last decade as a significant field from its
earlier roots in personnel management, industrial relations, and industrial psychology. People
Management and High Performance teams have become key functions and goals for
managers at all levels in organizations. Management and human resources management are
one and the same. They should never be separated. Management is personnel administration.
Management has three jobs, two of which are directly related to personnelmanaging a
business, managing managers and managing workers and work.

According to Dessler : HRM as a process of acquiring, training, appraising, and

compensating employees, and attending to their labor relations, health and safety, and
fairness concerns.

2. Qualities of a good HRM: HR is all about human. The most important thing HR is
to An HR manager is to manage, develop, train, retain, and compensate the employees of
the organization. He must possess some basic skills or traits which are as follows:
i) Communication skill,
ii) Interpersonal skill to get things done through others,
iii) Listening skills,
iv) Leadership skills,
v) Liaison,
vi) Ready to accept challenge,
vii) Emotional intelligence,
viii) Judgment of peoples attitudes & behaviors,
ix) Empathetic ( share some one elses feelings or experiences by imagining what it
would be like to be in their situation),
x) Earnest ( sincere & serious) & commitment,
xi) Diplomatic skills,
xii) Adaptation ability,
xiii) Strategist,
xiv) Good communication & Convincing ability,
xv) Ability to analyze a situation & ability to resolve grievances
xvi) Coordinating skills,
xvii) Learning & leadership skills,
xviii) Motivating skills,
xix) Excellent knowledge on human behavior.
xx) Knowledge of related laws & their procedures,
xxi) Problem solving skills,
xxii) Decision making skills,

3. Objective of Human Resource Management: A) Societal. HRM may contribute

ethically and socially regarding the needs and challenges emerging in the society. If an
organization fails to use its resources for society benefits in ethical ways it may lead to
restriction by society.
B) Organizational. The main objectives of HRM is to achieve organizational goals by
bringing organizations effectiveness. HRM is not an end but it is a means to assist the
organization in order to attain its objectives.
c) Functional. Functional objective of HRM deals with contributions of each department
regarding their need and effectiveness in order to attain organization goal.
d) Personal. HRM also deals with personal objectives of the individuals so that personal and
organizational objective advantage. These personal objectives are important in order to
maintain, retain and to motivate employees.

4. Changing role of HRM: The role of human resource management is changing very fast.
This change is required in order to help corporate to achieve their goal. In recent years we
have seen that HRM has undergone many phases. Initially main focus of HRM was on
hiring, and firing, however in current corporate scenario HRM has much more
responsibilities like relationship building and legislation role. HR role is now shifting from
protector to strategic partner.

Nowadays most of the high performing organizations are flattened with least hierarchy
which requires highly skilled employees to gain competitive edge in market. So HR role has
drastically changed to develop and implement company strategy in order to achieve its goals.

The late 20th and early 21st century saw a number of shifts that suggest changes in the nature
of work in the future. These include the growing use of contingent workers ( people who are
hired, as needed, to perform specific tasks, but are not employed by the company), the use of
virtual workers ( those who may of may not work for the company but who are not
physically located on the companys premises), and the growing impact of technology on the
need for certain types of employees, which causes increased need in some areas and declined
need in others.

As HRM is concerned with people who work in organization, it becomes very important for
HRM to hire good people, train them. And retain good employees in order to achieve the
organizations long term objectives. In recent years all the above HR roles are being used
strategically and so now HRM is termed as SHRM.