May 2017

In a free
enterprise, the
community is
not just another
stakeholder in
the business, but
is in fact the very
purpose of its
existence
Jamsetji Tata
Founder
 ABOUT The Tata Group is an Indian multinational conglomerate
headquartered in Mumbai, India that exports products and
services to 85 countries

TATA GROUP Founded in 1868 by Jamsetji Tata as a trading company, today it

operates in more than 100 countries across six continents

Over 100 companies, each of them operating independently, of

which, 32 are publicly listed

INDIAS LARGEST 100 operating companies

CONGLOMERATE in 7 business sectors

Information Engineering Materials Services Utilities Consumer Chemicals

Technology & Products
Communication

TATA GROUP 67% of the TATA Groups revenue is from outside India
Over $103.5 billion for the past fiscal year

INTERNATIONAL Over 660,800 employees globally

PRESENCE Group companies have operations in over 100 countries

Over $110 million investment in community development
through public trusts & group companies

Few examples of recent international M&A activity

TATA Global Indian Hotels TATA
TATA Motors TATA Chemicals TATA Steel TCS
Beverages (Taj Hotels) Communications

2008 2006 2008 2007 2007 2014 2010

Jaguar / 8 O clock General Campton Corus Steel CMC BT group
Land Rover Coffee Chemical Palace Hotel, ITF, Japan (BT) Mosaic
Industrial San Francisco Business
Products 2013
Alti
2004 2000 2006 2005 2006
2008
Daewoo Tetley Tea Brunner Mond The Pierre Millennium Citigroup
Commercial Group Steel, Thailand Global
Vehicles Services Ltd

3
 ABOUT TATA Ranked amongst the worlds top 10 IT Services companies
Revenues of $17.5 Billion for fiscal year ending March 31, 2017
CONSULTANCY with 387,200 + associates

Global presence with 200 offices in over 47 countries and global

SERVICES delivery centers in India, China, Europe, North America, South
America and Japan

Pioneered the Global Network Delivery Model (GNDM) that

enables companies to operate more efficiently and produce
more value

First company in the world to be assessed enterprise-wide

Maturity Level 5 on Capability Maturity Model Integration (CMMI)
and People CMM

Repeat business contributes to more than 97.4% of TCS revenues

TCS RECOGNITION
TCS Certified as a Top Employer in United States for the third Named in Achievers 50 Most Engaged Workplaces in the US, 2015
consecutive year by the Top Employers Institute
TCS Named Red Hats System Integrator Partner of the Year for
Ranked as the most powerful brand in IT services by Brand Finance North America
Forum, 2016
TCS becomes 1st Indian company to cross $ 84 Billion (approx.)
TCS ranked among Forbes top 100 Most Innovative Companies market capitalization and becomes the 2nd most valuable IT
services company in the world
TCS recognized as a Top Employer in 24 countries across its largest
markets Stevie Awards for CSR (Silver) & HR (Gold and Bronze) in 2015 and 2016

Brand Finance

TCS NAMED A TOP 100 U.S. BRAND TCS Ranked Fourth Most Valuable
Brand in Global IT Services in 2016

FOR SECOND CONSECUTIVE YEAR and 58th in Top 100 U.S. Brand
Study for Second Consecutive Year
IN BRAND FINANCE* TOP 500 US BRANDS SURVEY by Brand Finance

FASTEST
GROWTH IN
IT SERVICES
INDUSTRY
$9.04
BILLION
MOST
POWERFUL
BRAND IN
IT SERVICES
INDUSTRY
TOTAL
BRAND

286%
VALUE

ONE OF ONLY
78.3
POINTS AND
INCREASE FOUR GLOBAL
IN BRAND
VALUE
SINCE 2010
IT SERVICES
FIRMS IN
TOP 100 AA+
RATING EARNED

4
 Tata Heritage
Beyond Business
Passionate commitment to Endowments for national
developing the communities in Institutions
which we operate: higher education,
66% Equity of Tata Sons medicine and sciences
in Public Trusts

Development assistance Contribution to social welfare in

excess of $110 m/annum
Foreign scholarships
science/engineering

Commitment to Community in Active Volunteering

Company Articles of Program with over 46,600
Association volunteers

5
TCS CSR -
TCS approach to CSR is driven by our strategy to create Impact through Empowerment in the areas of
health, education, and environment. We serve local communities through programs, partnerships, and
initiatives that address large-scale societal problems. Heres how TCS is making an impact:

NORTH Health To help address the issue of heart disease and encourage a healthy lifestyle, TCS has partnered with

AMERICA
the American Heart Association (AHA) as a National Corporate Team Walk Partner and a National Wear Red
Day Partner. Now in its fifth year, this deep-rooted partnership gives TCS associates the unique opportunity
to participate in American Heart Start! Walks nationwide, learn about heart disease, hear from survivors, build
awareness on how to reduce the risk of heart disease and raise funds for research and treatment.

More than 14,000 TCSers have participated in over 270 AHA events to support the cause, impacting over
35,000 lives in just five years. In FY17, more than 1,900 TCSers participated in 34 AHA Heart Walk events
across the country, fundraising more than $17,000 towards AHAs mission of building healthier lives, free of
cardiovascular diseases and stroke.

Environment TCS is committed to preserving the planet through conservation, disaster relief and
volunteerism through its national and local non-profit partners. In times of regional or national natural
disasters, TCS supports large-scale relief efforts. We partner with the American Red Cross and the Canadian
Red Cross to enable our employees to come together to support rescue, recovery and rehabilitation
services. Over the years, TCS employees have made significant contributions to these organizations -
matched at 100 percent by TCS, providing critical aid and recovery to devastated communities. Our efforts
have resulted in an increased awareness of environmental issues, adoption of green initiatives at the
workplace and financial contributions at national and local levels.

Education TCS leverages three types of capital to advance STEM (Science, Technology, Engineering, and
Math) education: intellectual, technological and human. It tackles various challenges, such as the bridging
of physical distance, diverse perspectives and differing goals of several organizations and partners.

Utilizing Intellectual Capital We work across all sectors to develop innovative initiatives to fuel
student interest in STEM education and careers. In the past year, we developed and co-hosted, with the
STEMconnector organization, our fourth national Computer Science Executive Roundtable. The gathering
connected executives, government officials, tech experts, and thought leaders with high school students
to explore strategies to advance digital fluency. This roundtable spawned the co-publication, with
STEMconnector, of our fourth white paper: Building Digital Fluency Inside and Outside the Classroom:
Computer Science Education in the U.S.

Technological Capital We donate our IT expertise to lead the development of a mentoring platform
for US2020, a national initiative developed by a White House directive to generate innovative solutions to
STEM education challenges.

We also build and maintain the technology platform for Million Women Mentors (MWM), a national
mentoring initiative which aims to engage a million industry professionals to inspire girls and women
to pursue STEM education and careers. This tech platform captures the pledges, provides mentoring
opportunity maps by zip code, connects mentors to organizations serving mentees, and tracks progress.

Human Capital As a global IT services leader, TCS North America recognizes that our companys future
and the nationsdepends upon more people with STEM skills entering the workforce each year. We are
leading the change through several cross-sector efforts along with partners, customers and industry peers
to inspire children, many from ethnic minorities, marginalized groups and low income families, toward
STEM education and careers. TCS harnesses the core competencies of its IT workforce by supporting three
major STEM Initiatives - the TCS flagship goIT program, STEM Career Accelerator, and the global Computer
Science Education Week.

goIT goIT is TCS signature community engagement program in North America that increases interest in
STEM and Computer Science through design thinking, mobile app development, and mentorship from TCS
employee volunteers. Primarily focused toward middle school students underrepresented in computing
fields, goIT offers a free and flexible program for schools, non-profits, and other youth-serving institutions
to help students engage actively in computational thinking by using a student-driven exploration of
community-centered issues. Students work in teams to identify a problem, generate possible solutions,
wireframe their prototypes, develop and test their mobile apps, and present their work to peers and judges.
In turn, goIT participants are introduced to design thinking as a problem-solving framework, acquire critical
thinking experience while troubleshooting designs, improve their ability to work in teams, and refine their
communication skills through public presentations. Each TCS volunteer completes extensive training,
covering youth psychology, design thinking, educational systems, and tools for mobile app development
to aid their preparation as a mentor.
6
 Million Women Mentor TCS is a founding member of MWM, a movement that aims to change the face
of women and girls, their career choices and advancement. TCS provides pro-bono services to develop
the MWM technology platform to capture all pledges, provide mentoring opportunity maps by zip code,
connect mentors to organizations serving mentees, and track progress. We also recently created a new,
mobile-friendly MWM web portal with features such as logging the progress of working with mentees and
sharing resources among communities of mentors, companies and girl-serving organizations.

On December 1, 2016 MWM exceeded its original goal of one million mentors, and currently has more
than 1.8 million pledges. Over 850,000 mentoring relationships have been established against the pledges,
with TCS at the forefront, enabling more than 55,000 mentoring relationships (from both men and women)
across the globe, more than any other corporate supporter. Additionally, MWM is on track to achieve its
new goal of two million mentoring relationships for girls and women in STEM by 2020.

Ignite my Future in School In 2017 launched Ignite My Future in School in partnership with
Discovery Education, to help prepare more than one million U.S. students for 21st century careers.
This multi-million dollar and first-of-its-kind initiative seeks to help transform the U.S. education
system by embedding computational thinking and problem solving into core school subjects such as
mathematics, English, social studies, and the arts.
Ignite My Future in School will engage 20,000+ teachers to empower them with the digital tools,
instructional resources and in-market support to confidently teach todays youth. The goal is to
ultimately connect with 1+ million students in the next five years and equip them with trans-disciplinary
skills that they can apply to almost any job or industry in the future.

TCS New York City Marathon TCS is proud to be the title sponsor of the TCS New York City Marathon
and the first-ever premier partner of New York Road Runners (NYRR) from 2014-2021. This year-round
collaboration on several races (e.g., the Brooklyn Half Marathon, Queens 10K, Fifth Avenue Mile Run, and
New Years Eve Midnight Run) and its youth programs (e.g., Youth Jamboree and Mighty Milers).

TCS is the creator of the races official mobile app, available in both the Apple and Google Play stores.
As a result of its innovative features that bolstered the spectator and runner experiences, the app was
ranked as the top free sports app, featured as a best new app in the Apple App Store on Race Day and
was downloaded a record 317,000+ times.

TCS is also the Official Technology Consulting Partner for the Boston Marathon and the Official
Technology Sponsor and creator of the mobile app for the Chicago Marathon.

Impact and Recognition

15,124 42,000+ $12.6 MM

Employee Volunteers Volunteer hours Philanthropic donations

TCS Won Achievers 50 Most Engaged

Workplaces in North America for
Fourth Consecutive Year
TCS Won Three Silver Stevie Awards at the 2016 American TCS certified as a Top
Business Awards: Employer in the US
and Canada
For the TCS New York City Marathon
- Brand Experience of the Year (Business-to-Business)
- Mobile Marketing Campaign of the Year
For Corporate Social Responsibility
- Corporate Social Responsibility Program of the Year

7
 TCS TCS Worldwide
Worldwide Offices 197

PRESENCE
Global Delivery Centers 15
Offshore Delivery Centers 97
Research & Development Centers 16
Learning Centers 77

WORLDWIDE Centers of Excellence 80

8
TCS USA
Offices 19
Global Delivery Centers 3
(Cincinnati, Midlands, Minneapolis)
Centers of Excellence 3
Learning Centers 6
Research & Development Center 1
TCS Latin America TCS India
Offices 12 Number of Offices in India 85
Global Delivery Centers 06 Offshore Delivery Centers 97
(Buenos Aires, Santiago, Guadalajara, Research & Development Centers 30
Queretaro, Montevideo & Sao Paulo) Learning Centers 55
Regional Delivery Centers - 06 Centers of Excellence 69
Learning Centers 09
9
EXPERIENCE THE
TCS ADVANTAGE

10
NEARSHORE SERVICES
OFFERINGS & VALUE DRIVERS

11
ABOUT GUADALAJARA,
MEXICO
Guadalajara is the capital and largest city of the Mexican state of
Jalisco, and the seat of the municipality of Guadalajara. The city is in
the central region of Jalisco in the Western-Pacific area of Mexico.
With a population of 1,495,189 it is Mexicos fourth most populous
municipality.

The citys economy is based on services and industry, especially

information technology, with a large number of international firms
having regional offices and manufacturing facilities in the Guadalajara
Metropolitan Area.

Guadalajara is a cultural center of Mexico, considered by most to

be the home of mariachi music and host to a number of large-scale
cultural events such as the Guadalajara International Film Festival, the
Guadalajara International Book Fair, and globally renowned cultural
events which draw international crowds.
ABOUT TCS
GUADALAJARA
TCS Mexico is an essential part of TCS Latin America and acts as a
business arm of Tata Consultancy Services, which operates with Global
Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru,
and Uruguay. These centers are CMMi level 5 certified, the highest
quality standard of the industry.

Operations are currently carried out in three modern centers. The

oldest is the Guadalajara center, opened by the President of Mexico, C.
Felipe Caldern, in 2007.

Guadalajara and the other TCS Mexico offices are the most important
link for the expansion strategy of TCS in the region for many reasons,
such as the closeness in distance and time zone to the United States
and political and economic stability, as well as the high academic level
of graduate professionals.

TCS GUADALAJARA
QUICK FACTS
First Global Delivery Center in Guadalajara. Subsequently expanded
to Queretaro and Mexico City
3 offices
4000+ employees
The largest TCS GDC outside of India
ISO 9001, 20000, 27001 and Enterprise Wide CMMi/PCMMi
Level 5 Certified

TCS MOBILITY LAB

GUADALAJARA WEATHER
Guadalajara: Annual Weather Averages.
January is the coldest month with temperatures averaging 25C (77F)
May is the hottest month in Guadalajara with an average
temperature of 30C (86F)

13
 TCS LIFE
SCIENCES
BUSINESS UNIT
OVERVIEW
TCS Life Sciences &
Healthcare Unit Profile
Pharma Companies
13 of the top 15 Pharma Companies
Providers
Large Diagnostics Labs in US and India
Large Hospitals in US, UK, Canada and India
Life Sciences - Broad Portfolio of Offerings
IT Services
Outsourcing Solutions
Enterprise Solutions
Technology Solutions
Assurance Services
Horizontal Solutions
Verification Services
Validation Services
Niche Testing Services - Product Lifecycle
Mobility Testing, ERP.
14
TCS Life Sciences Solutions and Services help Pharmaceutical, Biotech, Medical
Devices and Diagnostics companies to accelerate drug discovery, advance
clinical trial efficiencies, accentuate manufacturing productivity and amplify
sales and marketing effectiveness.
With over two decades of experience in working with global life sciences
companies, in diverse geographies, TCS, your trusted partner and advisor, will
help you in your transformation journey, through its people, platforms and
products/ services across the value chain. We have:
A global footprint across Americas, Europe and Asia
Strong domain skilled workforce comprising of Physicians, PhDs, Biomedical
Engineers, Pharmacologists, Pharmacists, Practicing doctors
Engagements with over 12 of top 15 pharmaceutical companies and 8 of top
10 medical devices manufacturers
We deliver quantifiable business value to the life sciences industry through
unmatched domain expertise, innovation and execution
People - our biggest asset. 25,000+ consultants including
4350+ consultants with experience on Clinical Services KPO
1800+ Life Sciences SAP Consultants
1400+ consultants are in Medical Device engineering
Significant percentage of Domain consultants e.g. Physicians, PhDs,
Biomedical Engineers, Pharmacologists, & Pharmacists
Sustaining Long Term Relationships
Medical Device Companies Payers
8 of the top 10 Device Manufacturers 3 of the top 6 US Payers
Distributors Pharmacies
3 of the top 3 Distributors 3 of the top 3 pharmacies in the US
Business Process
Outsourcing IT Infrastructure Solutions Platform Services
Clinical Data Management Infrastructure Outsourcing Clinical Services
Biostatistics & Programming Network & Integration Drug Safety
Medical Writing & Publishing Hardware Installation & Regulatory Services
Regulatory Affairs Support
Pharmacovigilance Consulting
Engineering & Industrial
Services
Finance & Accounting Enterprise Transformation &
HR Outsourcing Medical Device Engineering Change Management
Sales Order Management
- New Product Development BPM
Supply Management Solutions Management Systems & Application
- Regulatory & process quality Architecture
services IT Process Management
Pharma Manufacturing IT Outsourcing
 Recognized as a Leader Across
Life Sciences Value Chain by Analysts

Leader in IDC Marketscape for Life Sciences R&D Leader in IDC Marketscape for Life Sciences R&D
BPO 2016 Strategic Consulting, 2016

Leader in IDC Marketscape for Life Sciences R&D Leader in Everest PEAK Matrix IT Infrastructure Services
ITO, 2016 for Life Sciences, 2016

Leader & Star Performer in Everest PEAK Matrix Digital IT Leader in Everest PEAK Matrix Application
Services for Life Sciences, 2016 Services for Life Sciences, 2016

Leader in IDC Marketscape for Life Sciences Leader in IDC Marketscape for Life Sciences Supply Chain
Sales & Marketing Digital Transformation, 2016 and Manufacturing Digital Transformation, 2016

Leader & Star Performer in European Life Sciences

Leader in Life Sciences ITO PEAK Matrix by Everest, 2015
ITO PEAK Matrix by Everest, 2015

Leader in IDC Marketscape for Life Sciences Leader in Life Sciences Clinical & R&D IT
Sales & Marketing ITO, 2015 PEAK Matrix by Everest, 2015

Leader in IDC Marketscape for Life Sciences R&D Leader in IDC Marketscape for Life Sciences
Risk-Based Monitoring Services, 2015 Manufacturing and Supply Chain ITO, 2015

15
 TCS FULL
TCS is a pioneer among global IT companies, offering a consulting-led,
integrated portfolio of IT and IT enabled services delivered across all major
geographies through a unique Global Network Delivery ModelTM (GNDMTM).

SERVICES With over 46 years of experience, our solutions offer robust architectures

PORTFOLIO that support round-the-clock business availability, which helps

accommodate global needs and enables customers to recognize value by
reducing costs and improving business agility. We continue to build on our
full services play, offering our global customers a comprehensive portfolio
of technology and business services.

Software Products and Industry Solutions

Digital Solutions and Services

Enterprise Solutions
Global Consulting

Application Development and Maintenance

IT Infrastructure Services

Assurance Services

Business Process Outsourcing

Engineering & Industrial Services

16
 TCS
At TCS, we have years of experience in providing services to the software and
professional services industry. Our efficient ADM processes, with CMMi (R) iQMS
frameworks drive operational efficiencies and our delivery, aligned to business

APPLICATION metrics, helps meet your objectives.

DEVELOPMENT Facts and Figures

& $11 Billion+ Revenues

200,000+ TCS Associates

MAINTENANCE 1,000+ Active Customers 50% Managed Services

SERVICES 19 Innovation Labs Tools, Assets and Solutions

ADM Focus Areas

ERP Business Intelligence
CRM SOA, Integration & Middleware
SCM Business Process Management
Web, Portal and Collaboration Open Source Technology
Mainframe/ Legacy Application Database Management
Enterprise Content Management Mobility

Change the Business Services

Architecture Consulting
End to End Application Development and Implementation Services
Project , Change Management and Release Management
Application rationalization & Legacy modernization

Run the Business Services

L1 Support - Helpdesk and End User Support
L2 and L3 Services
Support, Maintenance and Enhancement
Application and Platform Administration
System and Database Administration
Regulatory and legal changes
Value Delivered

Application Rationalization Cost Optimization

Customer Experience Automation & Productivity

Engagement Differentiators:
Solution accelerators, reusable assets, migration tools etc. like Mastercraft
(code generation), SOLAR (SOA framework)
Advanced testing tools like the award- winning Intelligent Testing System (ITS)
CMMi (R) iQMS frameworks for operational and delivery excellence

17
 TCS IT
Our dedicated and customer centric support model and global
industrialized delivery capability, complimented with our
technology agnostic transformation DNA, positions us uniquely

INFRASTRUCTURE in the Infrastructure Services market place. In addition, due to our

transparent and flexible work culture we have been rated highest

SERVICES among peers in gaining customer satisfaction and confidence.

Facts and Figures

$2.5 Billion Revenue.

33% Y-oY growth.

200+ Fortune 500 clients.

6 Patents in Transition and Transformation frameworks.

36,500+ Associates.

25+ IS Global Delivery Center in 9 Countries.

100+ Global DC migrations.

Enterprise-Wide Triple Certified.

(ISO 27001, ISO 20000 and ISO 9001).

Support 250K MIPS and 1PB of Mainframe.

Enterprise Transformation Services

Tools & Enablers

Global Partners & Alliances

Verizon IBM CISCO Digital Realty NetApp Oracle HP Microsoft SAP
VMware AT&T EMC2 BMC Software Hitachi Service Now TATA Communications

18
TCS ORACLE 20 + Years of CRM/CX experience
400+ Customers

PRACTICE 19,000+ Oracle consultants

INDUST RY SPECIALIZ ATIONS

Financial Services
Consumer Goods
High-Tech Customer
Relationship
Life Sciences
Management
Media & Entertainment
Travel & Transportation
Wholesale Distribution Enterprise Enterprise
Content E-BUSINESS Resource
SUITE Planning
Management SEIBEL CRM

PEOPLESOFT
JOINT INITIA TIVES ENTERPRISE

EDGE AND ADVISORY

Global Campaigns on new solution INDUSTRY
PRODUCTS
themes TCS Enterprise
Enterprise Security
& ORACLE Perfomance
Solutions Led o erings SERVICES
HYPERION

N
Identity Management Management

TIO
OU
TS

MA
Oracle Industry Solutions Accelerator OU

OR
TECHNOLOGY RC

SF
IN
Program in focused Industry Verticals

AN
PRODUCTS G

TR
Strategic Partner Equipment JD EDWARDS

Purchase Program: Investments

ORACLE
in Oracle ExadataCoE infrastructure; Enterprise Data
BUSINESS FUSION Supply
INTELLIGENCE MIDDLEWARE
Warehouse & Chain
Express Oracle HCM - Rapid O ering Business Logistics Mamangement
Development on Fusion Applications

Enterprise
Application
Integration
JOINT INITIA TIVES
Business Intelligence Applications
JD Edwards EnterpriseOne Financial SALIENT AWARDS AND RECOGNITION
Management
LEADER
Oracle Data Warehousing 2015
Oracle Database 11g Performance Magic Quadrant Application Implementation Services
Tuning LEADER
Oracle Essbase 11 2015
Magic Quadrant Application Management Services
Oracle Hyperion Planning
Oracle WebCenter Content
Oracle Excellence Award: OPN Specialist Implementation Cer Partner of
Oracle WebCenter Portal
the year - Global
PeopleSoft Enterprise Financial
Oracle Specialized Partner of the year Award for Applications - Middle East
Management
Oracle Specialized Partner of the year Award for Technology - India
Oracle Transportation Management
Oracle Specialized Partner of the year Award for ISV - India
Process
JD Edwards Partner Award - Best Success Story Category
M anagement
65 Specializations including 13 Industry Specializations and 17 Advanced
Specializations

19
 TCS
Ranked as leaders in independent testing and validation services by leading
analyst firms like Everest, Gartner, NelsonHall and Ovum, TCS offers one of the most
comprehensive portfolios, addressing both business and quality challenges for its

ASSURANCE global clients. We empower organizations across domains to optimize overheads,

realize first mover advantage and improve customer satisfaction.

SERVICES TCS offers assurance services across the testing value cycle, including test consulting
and advisory, test services (functional & nonfunctional) implementation and
managed services for test environment and test data management. We continually
redefine testing and QA paradigms to help our clients stay ahead of the curve. Our
library of domain-based reusable business functions and proven engagement model
founded on the twin pillars of product and process quality enable us to deliver
certainty to our clients.

With specialized test environments and labs, TCS drives the delivery of assurance
in a non-disruptive, agile, and automated manner, making the entire development
lifecycle more efficient.

8.5% of TCS revenue ... Exemplary

480+ customers around the globe quality

28,000+ Assurance professionals

... Complete
24,000+ certified Assurance tools
accountability
65+ mature TCOEs

50+ accelerators ... Right cost-risk

combination
27+ patents filed

TCS is the only IT services firm to have been rated Leader in Quality
Assurance services by ALL leading analyst firms:
Leader in Everests PEAK Matrix for Independent Testing Services for second
consecutive year in 2015.
Leader in Ovums Outsourced Testing Services report in 2015.
Leader in Gartners Magic Quadrant for Application Testing Services, Worldwide in
2014.
Leader in NelsonHalls Overall Software Testing Services report in 2014.

A few recent awards and recognitions include:

TESTA award for the Leading Vendor for Assurance Services
Informatica award for Innovation Award Partner recognizing TCS TDM solution for
Comcast
ATI award for Excellence in Framework Design and Implementation for its Test
Automation tool eRAFT
CA Technologies award for Innovative Enterprise Solution for TCS Intelligent
Testing System (ITS)

20
 LIFE SCIENCES
ASSURANCE
SERVICES
Life Sciences Assurance Footprint in
Pharmaceutical Value Chain

Research & Manufacturing Sales &

Development Clinical Trials & Distribution Marketing

n Functional Testing n Niche Testing

n Requirement/Design Inspection n ERP Testing (SAP, Oracle, PeopleSoft etc.)
n System (Integration) n Data Migration Testing
Core Testing n Regression Testing n Browser Compatibility Testing
Services n End-to-End testing n Data Warehouse/ Business Intelligence Testing
n Beyond Functional Testing n Accessibility, Security, Usability, A/B Testing and more
n Performance Testing n Digital Assurance
n Big Data, Mobility & Cloud Testing

n Test Consulting n Test Support

n Test Process Consulting
Test Consulting n Test Strategy Consulting
/ Support n Test Centre Set-Up
n Test Tool Fitment Consulting
n Test Data Management Consulting
n Test Automation
n Test Data Management, Data Masking
n Environment, Release & Configuration Management
n Performance Engineering Support

n Validation Services n Audit & Compliance Services

n Assessment (Risk, GxP etc.) n Infrastructure Qualification
n Computer System Validation n Inspections & Reviews
n Qualification of tools n CAPA Tracking
n Retrospective validation n ITGC Audit
Validation & n Process validation n Audit Support (Internal & External Audits)
Compliance n Validation Consultancy, Planning & Execution n FDA Compliance Audit & SSAE16 Support
Services n IQ/OQ/PQ Protocol development n Training and Qualification of Personnel
n SOP development n Global Regulatory Affairs compliance
n Document Management n Policy and Procedure Management
n System Retirement n Continuous Compliance Management
n Global Regulatory Affairs compliance

21
 TCS BUSINESS
TCS is one of the largest Business Process Services (BPS) providers and is
consistently recognized as the leader in various service lines by leading analyst
rms. We have extensive experience and o er best-in-class business process

PROCESS
services. TCS helps you take advantage of the opportunities created by the
changing business landscape. We empower organizations across the globe to
overcome industry challenges and accelerate the realization of business goals

SERVICES that help them stay ahead of competition.

22
 TCS DIGITAL
The TCS Digital Enterprise Services & Solutions (DESS) unit is focusing on
providing solutions and services around the five key digital forces:

ENTERPRISE Mobility & Pervasive Computing

Social Media & Community Network
SERVICES AND Digital Marketing
Analytics & Big Data
SOLUTIONS AI & Robotics
Cloud & Utility Computing
TCS ANALYTICS
TCS advanced, industry-specific analytics solutions, many of which are
proprietary models, are developed in our analytics centers of excellence by a
team of expert statisticians, analysts and domain experts. They help customers

AND INSIGHTS analyze their operational, business and external data to gain insights into
customer needs, competitor activity and business risks and thus become more

SOLUTION
agile and responsive to disruptions in the market.

Facts and Figures

Performed 650+ analytics implementations for Global 2000 companies
Rich domain expertise across products like Oracle BI, MS BI, and SAS
Services include supply chain analytics, risk analytics customer analytics and
financial insights
Dedicated Centers of Excellence that come up with innovations in analytics
and insights.
Capability to process and analyze massive volumes of business data and
derive actionable insights

Engagement Differentiators
Strong domain expertise
Customized solutions
Social Listening capability
Location specific intelligence with our GIS capability
Propriety Analytics Platform
Enhanced ROI with specific business insights
TCS BIG DATA
TCS broad array of sophisticated big data solutions are developed in our centers
of excellence and labs by a team of experts. They help customers analyze large
volumes of structured and unstructured data to gain business insights as well as

SOLUTIONS manage risk and complex operations better.

Facts and Figures

500+ experienced associates & 50+ customer engagements
6 Patents filed and 14 in progress
Dedicated Big Data team headquartered in Silicon Valley
State-of-the-art Big Data Labs and Centers of Excellence
Wide range of unique, in-house big data connectors and solution accelerators
Over 20 alliances with leading research universities and product vendors

Engagement Differentiators
Strong industry expertise
Customized solutions
Strategy consulting capability
Hadoop capability
Propriety data migration tools
Faster time to market & lower TCO
 ignio
The worlds first cognitive automation system for the enterprise.
The rapid march towards digital enterprises has put significant pressure on
information technology (IT) to be more agile. Biotechnology organizations look

COGNITIVE to IT to lead the technology transformation in order to keep up with, or even

leapfrog the competition.

AUTOMATION

ignio is a leader in enterprise cognitive automation for IT Operations. With over
30 years of IT expertise through its lineage with Tata Consultancy Services,

FOR ignio brings unprecedented levels of contextual intelligence to transforming

enterprises. ignio binds together disparate yet interconnected business applications
and their underlying infrastructures to perform actions autonomously and drive

ENTERPRISE IT smart decision-making.

Provide holistic visibility of the infrastructure supporting business
and IT operations
Over 85% reduction in time required for root cause analysis
Eliminate automation that does not scale or cannot respond
to anomalies
Prevent and predict operational risks using cognitive analytics

What does ignioTM achieve

for your enterprise?

ignioTM integrates silos of information to

understand the enterprise context

ignioTM accelerates actions by taking and

operationalizing decisions

ignioTM empowers people to do more by

unleashing human creativity and ingenuity

26
 TCS IoT
Internet of Things, offers unique opportunities for enterprises to hyper-connect people,
processes and systems. However the IoT ecosystem is quite fragmented and requires
customers to deal with multiple vendors. Addressing this challenge, TCS has developed

SERVICES a comprehensive set of service offerings and assets, to help customers unlock business
value. Advantages include:

AND Future Proof and High Performance Solution leveraging TCS assets and best of breed
partner ecosystem

SOLUTIONS Use of open industry leading standards

Flexible architecture supporting various patterns of connectivity
Secure solution by integrating components of Industry leading security players
Backed with strong technology focus on Digital technologies to help customers deal
with rapid developments in technology

Our Service offerings include the following

IoT Consulting: TCS has a comprehensive IoT framework that covers areas from
understanding business needs to the IoT development and execution strategy with a
clearly defined roadmap.
IoT Implementation: The offerings include Sensor Data Analytics, Mobile apps for
Sensor data, Machine learning & AI and Sensor Applications Cloud deployment.
Our services include integration and implementation of partner products, and system
integration.
IoT Management: Services include, device management, end to end security, Big data
services, Cloud enablement and APIfication of sensor data.

Internet IMPLEMENTATION
IoT Strategy CONSULTING of SERVICES
Digital ReimaginationTM SERVICES Things
Products and Services
Selection
Reference Architecture
Connected Intelligence
and Insights
Integration and Implementation of
MANAGEMENT & Partner Products
Device Management SECURITY Big Data Analytics & Visualization
End to End Security SERVICES Cloud Deployment
Big Data Services Mobile Apps leveraging Sensors
Cloud Services Machine Learning Algorithms
APIfication of Sensor Data System Integration

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 TCS ENTERPRISE
TCS has extensive experience in helping customers develop and
implement optimum cloud solutions. To help navigate the challenges
and reap the benefits of cloud computing, TCS defines its clients

PRIVATE CLOUD business needs, assesses the underlying technology components (such
as infrastructure, applications, processes, policies, etc.), and deploys the
best suitable cloud computing environment. Our cloud services have a
judicious blend of business models and technology innovation. We have
strategic alliances to support our cloud strategy including public cloud
providers.

Solutions IaaS | PaaS | Hosted VDI | Hosted SAP HANA | Hosted TCS IP Public Cloud

VPDC (Shared Dedicated Private

Hosted Multi-Talent Cloud
Solutions Cloud)
Managed
Hosted Colo for Legacy & Tailored Infrastructure
Services
Managed Compute & Virtual Infrastructure
Managed Storage & Backup
Managed Network & Security

Core
High Availability | Scalable | Secured | Hybrid Cloud Integration
Infrastructure

TCS Differentiators:

Co-Hosting options
Environment Provisioning capability
License & Utilization management
Role-based Access
Integration with ITSM Tools
Show back & Chargeback model
Uniqueness in bundling applications, infrastructure services and providing
flexibility to handle the legacy platforms, ably supported by technology
innovation

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TCS MOBILITY
Mobility is a global phenomenon that is transforming the world in many ways.
Smartphones and tablets are the new battleground for attracting consumers to
brands and engaging with them, turning customer service into 24x7 anytime,

SERVICES anywhere, contextual interactions. Mobility liberates IT services from the

desktop, transforming business into a fast, efficient, and flexible process.
TCS mobility services cover all aspects of enterprise and consumer-facing
mobility. We begin with a rigorous analysis of your processes and business
needs and provide comprehensive services including mobility strategy,
application development, testing, and security. In addition, we can provide
mobile analytics and integration with ad networks. The following is an overview
of the specific services available in each of these areas.

Mobile App Stores,

Mobile Mobile
User Application Promotion & Mobile
Strategy & Application
Experience Development Mobile Analytics
Architecture Testing
& Maintenance Networks Ad

We help our customers gain significant competitive advantage by increasing

their workforce productivity, growing their revenues, and leveraging mobility
to create new business models. Our global team, headquartered in the heart
of Silicon Valley, has provided over 650 mobility solutions to more than 250
companies in 20 countries.
 TCS CO-
Market forces that drive the need for constant differentiation through Innovation
have always existed. The difference today is the pace that necessitates a shift in the
dynamics of how we execute the innovation life cycle. No organization can claim to

INNOVATION have a monopoly on the thought to execution life cycle.

NETWORK
One of the earliest to embrace collaborative innovation, we have the experience to
participate in and manage new models of research collaboration: IP sourced from
open communities, technologies wrapped in process bundles, and investments

(COINTM )
based on subscription rather than ownership. We give you an ecosystem perspective
to innovation linking not just to our own innovation labs but to entities such as
alliances, start-ups, academic institutions and multi-lateral organizations as well, to
bring truly collaborative innovations for your benefit.

TCS COINTM has gained a global footprint in collaborative innovation. We work with
partners in the USA, Europe, Asia, Israel. TCS Innovation Labs along with our COINTM
partners have developed several path breaking ideas over the past couple of years,
many of which have been successfully transformed into solutions.

COINTM leverages
synergies across an entire
ecosystem including:
Startups
Venture Capitalists
Academic Institutes
Strategic Alliances
Tata Group Companies
Key Clients

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Notes

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Notes

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Notes

34
Experience Results
Experience Partnership
Experience Leadership

Experience Certainty.
Experience TCS.
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