FMM Institute (475427-W)

~KEDAH / PERLIS BRANCH~

Centre for Professional Development

7 STEPS PROBLEM SOLVING & 7 QC TOOLS

9:00 am to 5:00pm 15-16 October 2014, Wed - Thu FMM Kedah Perlis, Sg Petani

INTRODUCTION
This program is designed to empower employees to solve problems and carry out improvement projects in systematic,
fact-based approach. Participant will not only learn all the 7 QC Tools, but when to timely apply the tools as they
work on a problem or improvement project. This program is definitely relevant in the current rapid globalization and
ever increasing competitive business environment where continuous improvement of all levels of an organization is a
must.

OBJECTIVES
Upon completion of this workshop, participants will be able to:
systematically apply the 7 Steps Problem Solving technique SBL
know how to use and when to use the right 7 QC Tools at each of problem solving step SCHEME
REGISTER
approach and solve problems systematically
NOW!

WHO SHOULD ATTEND

Engineer, Executives, Supervisors, Line Leaders and Technicians

CONTENTS
A. Continuous Improvement & PDCA concept
- Why 7 Step Problem Solving & 7QC Tools?

B. Step 1: Identify & Define the problem

Understanding the process
Understanding the problem
Why Data collection is important.

Tool 1: Flow Chart

Why use it & how to plot it?
Tool 2: Checksheet
Tool 3: Trend chart & Control Charts
Tool 4: Pareto chart
What is Pareto?
How to create Pareto chart
How to prioritize using Pareto chart
Tool 5: Histogram
Types of histograms
Interpretations
C. Step 2: Set target
D. Step 3: Project planning
E. Step 4: Root Cause Analysis

Brainstorming
Tool 6: Fish bone diagram
Root cause verification
Tool 7: Scatter Plot
How to plot using Excel
Correlations among cause & effect
F. Step 5: Corrective Action

G. Step 6: Check Effectiveness Benefits

H. Step 7: Standardize Lesson learnt

TRAINER
Teh Tik Hong is has over 8 years of hands-on training experience in training needs and training requirements identification. He
has designed, developed, customized and personally trained more than 1000 person in 7 programs. With his 17 years of working
experience in manufacturing environment, he has wide range exposure in various areas of manufacturing from production, process
engineering, research & development to organization development and training.

He has contributed in various cost savings projects, machine capacity optimization, process optimization, yield improvements and
people development projects. He has trained and coached 39 continuous improvement teams and organized improvement
conventions. He is a Certified Lean-Design for Six Sigma (DFSS) Green Belt, Certified team building trainer and Pembangunan
Sumber Manusia Berhad (PSMB) certified trainer. He holds degree of Industrial Technology from Universiti Sains Malaysia
(USM)

Administrative Details
Date : 15-16 October 2014 (Wed - Thu) Time : 9.00 am 5.00 pm
Venue : FMM Kedah Perlis, Sg Petani Fees : RM750.00 (Members);
RM850.00 (Non-Members)
All fees are inclusive of course materials, lunch and refreshments.
Attendance is by prior registration only. Registration form must be completed and returned to FMM Institute by 8 October 2014 with
correct payment by cheque made in favour of FMM INSTITUTE and crossed Account Payee Only. Payment by cash is acceptable
during the day of registration. Registration is on first-come-first-served basis.
CANCELLATION & REFUND
ENQUIRIES & REGISTRATION
No refund for cancellation within 2 days prior to
Contact: Meeza/ Zai the programme
FMM Institute Kedah/Perlis Branch, 50% refund for cancellation between 3-6 days
No.2, Lorong BLM 1/4, Bandar Laguna Merbok Full refund for cancellation 7 days prior to the programme
08000 Sungai Petani, Kedah Registered participants who do not turn up will be charged
accordingly
Tel: 04-4403628 / 4403273
No additional cost for replacement
Fax: 04-4426876 Cancellation must be made in writing
E-mail: meeza@fmm.org.my / rozainiza@fmm.org.my
__________________________________________________________________
7 STEPS PROBLEM SOLVING & 7 QC TOOLS
9:00 am to 5:00pm 15-16 October 2014, Wed - Thu FMM Kedah Perlis, Sg Petani

REGISTRATION FORM

To : FMM Institute (Attn: Meeza / Zai) Fax: 04-4426876

Please register the following participants:

1. Name & Designation : ____________________________________________________________________________
2. Name & Designation : ____________________________________________________________________________
3. Name & Designation : ____________________________________________________________________________
(Please attach separate list if space is insufficient)

Submitted by : ___________________________________________________________________________________

Designation : ___________________________________________________________________________________

Company : ___________________________________________________________________________________

Tel / Fax : ___________________________________________________________________________________

Address : ___________________________________________________________________________________

Email : ___________________________________________________________________________________

Membership No. : ___________________________________________________________________________________