GROUP

OVERSEAS Anshul Sharma (251137)

Anusha Gupta (251139)

BENCHMARKING Ishan Nayan Pandya (251161)

Payal Aggarwal (251174)

SWEDEN Siddharth Sharma (251190)

Utsav Asher (251197)

Submitted to- Prof. Raman

8/10/16 IAA
Sethi
 Special Purpose Vehicle (SPV)

The implementation of the Mission will be done by a Special Purpose Vehicle (SPV) created
for the purpose. The SPV will plan, appraise, approve, release funds, implement, manage,
operate, monitor and evaluate the development projects.

It shall ensure that, (a) a dedicated and substantial revenue stream is made available to the
SPV so as to make it self-sustainable and could evolve its own credit worthiness for raising
additional resources from the market and (b) Government contribution is used only to create
infrastructure that has public benefit outcomes. The execution of projects may be done
through joint ventures, subsidiaries, public-private partnership (PPP), turnkey contracts, etc
suitably dovetailed with revenue streams.
The SPV may appoint Project Management Consultants (PMC) for designing, developing,
managing and implementing area-based projects. SPVs may take assistance from any of the
empanelled consulting firms in the list prepared by MoUD and the handholding agencies. For
procurement of goods and services, transparent and fair procedures as prescribed under the
State/ULB financial rules may be followed. Model frameworks as developed by MoUD may
also be used for Smart City projects.

The key functions and responsibilities of the SPV are to:

i. Approve and sanction the projects including their technical appraisal.
ii. Execute the Smart City Proposal with complete operational freedom.
iii. Take measures to comply with the requirements of MoUD with respect to the
implementation of the Smart Cities programme.
iv. Mobilize resources within timelines and take measures necessary for the mobilization of
resources.
v. Approve and act upon the reports of a third party Review and Monitoring Agency.
vi. Overview Capacity Building activities.
vii. Develop and benefit from inter-linkages of academic institutions and organizations.
viii. Ensure timely completion of projects according to set timelines.
BALANCE SHEET:

Particulars Note No. Amount

Share Capital
Reserves and Surplus xxxx.xx
Development Fund A xxxx.xx
xxxx.xx
Infrastructure Development Fund xxxx.xx
Land Building Maintenance Fund xxxx.xx
xxxx.xx
Long term Liabilities:- xxxx.xx
Long term Loans B xxxx.xx
xxxx.xx
Current Liabilities:- xxxx.xx
Payments received in advance C xxxx.xx
TOTAL LIABLITIES xxxx.xx
Non Current Assets:- xxxx.xx
Fixed Assets D xxxx.xx
Work in Progress xxxx.xx
Long Term Investments xxxx.xx
Current Assets:- xxxx.xx
Payments in arrears xxxx.xx
Cash & Bank xxxx.xx
Loans & Advances xxxx.xx
TOTAL ASSETS xxxx.xx

INCOME STATEMENT:

Particulars Note No. Amount

Income xxxxx.xx
Maintenance Charges xxxxx.xx
Service Charges xxxxx.xx
Rent from Properties xxxxx.xx
Utility Charges xxxxx.xx
Interest from Bank xxxxx.xx
Other Incomes E xxxxx.xx
TOTAL xxxxx.xx
Expenses xxxxx.xx
Procurement Expenses xxxxx.xx
Construction Expenses xxxxx.xx
Estate Maintenance Expenses F xxxxx.xx
Administration Expenses G xxxxx.xx
IT infrastructure Expenses xxxxx.xx
Depreciation xxxxx.xx
Security Expenses xxxxx.xx
TOTAL xxxxx.xx
 List of Materials to be Procured
Water tanks
Electricity power houses
Computer Equipment
Furniture
Stationery
Software Requirements
Data Centres
Signboards & hoardings
Vehicles
Optical Fibre
CCTV Cameras
Construction Materials

SOURCES OF REVENUE
E-services:
Efficient public services are key factors in a thriving city and they should be characterized by
a common desire to prioritize citizens' different needs and desires. The citys responsibility is
to provide support and facilitate in everyday life. Applying for permits, schools, elderly care
or to plan the commuting route to work, are just a few examples of popular e-services
offered.
Since "decision making" is being made cheaper and faster through big data and effective data
management. Using optimized life cycle calculus, and hot water economy, houses of
tomorrow can be self-sufficient. Country can localize this solution to include solar energy
panels to produce local power, rain water harvesting which can reduce the burden on urban
bodies to supply with humongous amounts of water for every household.
a) Industrial Land: Separate areas have been identified for the Industrial developments.
Modes of Revenue: (1) Sell the land.
(2) Land on lease
There is government tax payable at a rate of 4.25% if the purchaser is a legal entity (1.5% if
an individual) on the value of the real property. The value of the real property in this regard is
deemed to correspond to the higher of the purchase price and the taxable value.
b) Housing: Also separate residential complexes have been selected in proximity to the
Industrial areas.
Modes of revenue: (1) Buyout the Housing facility.
(2) On monthly rental basis.
Infrastructure Development Cess @ SEK75 / sqft Built-up Area upto 20,000 sqft
Built-up Area and SEK 100 /sqft Built-up Area above 20,000 sq. ft Built-up Area
c) Property Tax: Yearly property tax has to be paid at the facility.
For Built-up Area SEK260 / sq. ft
Built-up Area for open Area SEK.50 / sq. ft
Cess @ 26% of total Property tax
d) Parking Zones: Weekly payment for the parking facilities around the residence
Parking solution was implemented in City deploying Constapark automated parking
solution, to regulate the parking in the City.
Safety & Traffic Management Fee @ SEK.125 / sq. ft Built-up Area
e) Basic Facilities:
(1) Security services- Monthly revenue from proper channelized security plan.
(2) Garbage collection- has a team of trained housekeeping staff to efficiently maintain the
cleanliness of the Estate on a daily basis. Apart from cleaning the township, these workers
actively encourage citizens to keep area of the township clean.
(3) Maintenance services- Public utility services fee @ SEK 50 / sq. ft Built-up Area
SPACES:
1. Open spaces management (Interconnected Open Spaces / Smart Open Space management /
rejuvenation of parks and public spaces / Plazas / Integrating and Re-organizing spaces)
2..Central Business District and markets (Retrofit of old industrial units/ Transforming civic
centre and markets/ Up gradation of markets/Retrofit of central business district/ Logistics
park/ Open Markets / Market Redevelopment)
3. Rental housing (Rental Housing for construction workers / Rental Public housing)

TRANSPORTATION:
Transit infrastructure (Development of internal hub/ Improvement of central bus station/
Railway station multimodal hub/ Transit oriented development/ ToD among major roads/
Transit oriented development/ Transit hub
UNIQUE PROJECTS:
i) Incubation centre (Micro Business Incubation Facilities / Incubation Start up centre / Start
up centre / START Smart Open learning initiative)
ii) GIS based property and land management system
Utilities:
Telecom Services: Telephone and Broadband:
The prices in Sweden for telephony and broadband are low compared to the rest of the world.
Sweden had the lowest price of the cheapest offers out of all countries when it came to fixed
broadband (at least 100 Mbit/s). The subscription in question was SEK 182 per month.
At SEK 145 per month, Sweden has the second cheapest mobile phone subscription (fixed-
price subscription which includes a certain amount of calls, text messages and at least 2 GB
data per month). Finland is in first place in this regard.
The cheapest offer for an average user (at least 10 GB per month) for stand-alone mobile
broadband, for example for a tablet, was SEK 149 in 2015. This puts Sweden in fourth place,
which is an improvement from ninth place in the year before.

Study regarding connection costs for detached houses

Studies show that the median price of connection is SEK 19,700 including work, equipment
and fees. Offers in the market vary, both in content and price, so significantly that it is hard
for consumers to make choices. On top of this, broadband and telephony services often come
with long contract periods.
Electricity Services:
The Swedish electricity network consists of 551,000 kilometres of power cables, of which
351,000 km are underground cables and 200,000 km overhead lines.
Svenska kraftnt (SvK) is the Stateowned utility that owns the Swedish transmission system,
and is responsible for maintaining the balance between production and consumption of
power, as well as for the operational reliability of the Swedish electricity grid. SvK is
certified as the responsible transmission system operator by Ei.
Local and regional network companies are responsible for sufficiently maintaining their grids
in order to guarantee that the security of supply is maintained. There are 162 electricity
network companies in Sweden.
Wind power and nuclear power increased their production compared to the previous year. In
the Nordic countries, trade with the physical supply of electricity is organised through the
Nordic electricity exchange Nord Pool Spot.
The cost of supplied electricity constituted 33 per cent and the remainder of network costs.
The most common form of electricity contract in Sweden is a variable price contract.
The longterm trend is that more and more people move from fixed price contracts or default
contracts to variable price contracts.
Natural Gas Services:
The trade in natural gas in the Swedish system has been completely exposed to competition
since 2007.
There are seven suppliers on the Swedish retail market for natural gas. Six of these offer gas
trade contracts for domestic customers. The customers total cost for gas has changed little
since the deregulation in 2007. The reason for this is that the gas trade price has been
relatively stable at just below 40 0re per kWh. The single biggest share of the price, 48 per
cent of the domestic consumers total gas cost, is tax and VAT.

Water Service System:

Sweden is rich in water
Lakes account for 9 % of the total area of the country.
There are almost 100 000 lakes, 90 % of which have an area of less than 1 square km.
The four of largest lakes constitute a quarter of the total lake area.
The average runoff in all rivers amount to nearly 200 cubic km.
This means that only 0.5 % of the theoretically available resource is extracted for municipal
use. The construction of interceptors during the first half of the 1900s permitted the collection
of wastewater and conveyance to the treatment plant.
Several combined systems have been rebuilt into separate systems, but still some 20 to 25 %
of all urbanised areas are served by combined systems. These systems are most commonly
situated in the old downtown areas.

Maintenance of Utilities:
The road maintenance will be given to private contractors with their policy derived from the
12year national plan of transport which is a commitment between the government and
Trafikverket
. The association will have a team of 105 trained housekeeping staffs to efficiently maintain
the cleanliness of the Estate on a daily basis. Apart from cleaning the township, these workers
actively encourage citizens to keep area of the township clean. The maintenance of the staff
would be taken care by the Municipal Corporation of the area.
The association will set up bio gas plants to save carbon dioxide emissions from the
electronics like Air conditioners, refrigerators, etc. and generate bio gas which will be used as
source of energy. Plants would be looked after by the technicians hired by the association
from a private corporate at the comparable rates.
The steps that will be taken to adopt water recycling:
38 rain water harvesting pits have been completed so as to store the rain water
underground. The pits would be maintained and covered by the Municipal
Corporation in association with the association of township
A conventional sewage treatment plant with the capacity of 300 kilo litre a day is
ready for trial run to generate 250 kilo litres of recycled water.
 A sewage treatment plant with the capacity of 8 kilo litre a day, deploying different
technologies to recycle water for gardening.
Again the maintenance of this treatment would be done by Municipal Corporation
with the help of association of township.
The tower that would be built near the township for better connectivity would be maintained
by the Telecom Operator.
The coaxial and multi conductor cable, carry most voice traffic, would be spread
underground to prevent from breaking of wires. In case of breakages, the private corporate
providing the material would be given the assignment of its maintenance as well.

Citizen Interaction Centre: The aim of a Citizen Interaction Centre is to streamline citizen
interaction with government agencies in analysing citizen contact points, concerns and
government responses. A CIC deals with all the citizens of the city or nation and hence, the
government agency has to keep up with the citizens demand for information and services.
The major challenges faced for a government providing multiple facilities to it citizens can
be:
(a) Accepting and managing the entire request
(b) Provide agency specific information

A CIC should provide to its citizens the following services:

Provide information about different agencies on the web page and via a 24x7 call centre.
Recording the basic details of the requesting citizen e.g.: Name, Address, contact number.
Sorting the requests made by the citizen according to priority and urgency of the request.
Managing the fulfilment of the request.
The Web or the Customer Service Representative (CSR) in the call centre is the first line of
assistance for the citizen. A CIC will enable them to focus on providing better utility allowing
the subject matter experts in the government agency to work more efficiently on their tasks
instead of answering citizen queries and logging service requests. A CIC enables:
Government agencies to meet the demand for information and services.
Citizens to easily access government services.
A system to focus on emergencies.
A CIC in a smart city allows web access as well as a full-fledged call centre services to the
citizens of the country and an environment to improve citizen interaction with government
agencies. Web sites provide access to databases that the citizens can raise a query to obtain
answers to their day-to-day issues.
This provides a self-service environment to citizens. In case the information is not available
in the databases the citizen can contact the call centre(the citizen will call into a unified call
centre for all agencies) where they can log service requests irrespective of the government
agency dealing with the issue.
The main motive of the call centre is to resolve the issue of the consumer in the first go to
avoid escalations and follow up requests since there is audience which has to be addressed is
huge. This gives an added advantage to the agency experts where they can focus on
improving the benefits for the consumers without constant distraction. They can focus on
enhancing the operational efficiency of the service.

The key features of the CIC are:

Providing an integrated dashboard which provides the call centre representative
access to instant information about the services so that the call time is reduced and
he/she can effectively take care of the concerns faced by the citizens.
The CIC will also allow the government to maintain a record of all the interactions
with the agency and the comprehensive data will help them to address and improve
services. It will keep track of the steps taken to solve the query of the consumer and
how it can be improved.

DESIGN:
The home page contains news from government agencies, links, and a mechanism
for checking the status of service requests.
Each citizen can personalize this home page so that it displays information based
on the citizens preferences. Citizens can log in and identify themselves and keep
track of their service request and payments.
The web design will include a dashboard which will have allow the citizens to go
to a database which of information which addresses the concerns of the citizens
directly. If the consumer is not satisfied with the information in the database then
he/she can call the call centre representative.
Key service management processes include:
Entering Service Requests
Entering Incident Location.
Handling Duplicate Service Requests.
Searching the Knowledge Management Database.

A third party Geographical Information Systems (GIS) can be integrated to validate the
incident location based on an exact match or the nearest intersection.
Searchable Knowledge Management Database makes available a database of solutions, which
the CSRs can search with a view to solving the problem while the citizen interaction is in
progress. It can be used to provide information such as government guides, policies,
procedures and FAQs.
Resolution Management can be a part CIC to improve operational efficiency by processing
service requests. Key features include:
 Automatic routing of service request for immediate processing.
Email notification to concerned external agencies.
Escalation of service requests where no resolution has been forthcoming within a defined
period of time.
Scheduling a field service and monitoring the request.
Tracking task status and closing the service request when all the tasks for the service
request are successfully completed.
The Contact Centre is a one stop shop for all citizen interactions and transactions. It
empowers the representative with extensive knowledge about the citizen so as to effectively
cater to the citizens needs.
The Contact Centre is the central place for managing all citizen information.
The representative can:
Search the database to identify the citizen.
Add/update citizen data in the system.
View the history of all interactions with the citizen.
Citizen Interaction:
There are several ways in which a citizen can initiate an interaction with a government
agency:
phone calls
the web
Face-to-face interaction with a representative at the counter.

Dashboard:
The Dashboard tab displays summarized information about the citizen that is appropriate for
the CSR to know. These indicators, or profile checks, may be flagged by appropriate ratings
and colours which give instant visual clues to the representatives and enable them to engage
appropriately with the citizen.
Relationship Plans:
Relationship Plans are:
Critical Citizen Plan.
Preventive Maintenance Plans.
Citizen Interactions.
Face to Face Interaction:
In a face-to-face interaction the citizen walks into the agency to get information or to have an
agent create a service request. At the agency, a resource will listen to the request and attempt
to guide the citizen in solving the issue. If the issue is not resolved, the agent will create a
service request.
Dispatch Centre assigns an appropriate government agency resource to go to the incident site
(for example, to pick up an abandoned vehicle), if so required.
If dispatch of resource is not required, the supervisor or the responsible party will assign the
task to an appropriate resource for resolution. Resources will complete the assigned tasks and
update their status. The system closes the service request when all the tasks are successfully
completed.
MANAGEMENT INFORMATION SYSTEM:
Management Information System (MIS) provides information for the managerial activities in
an organization. The main purpose of this research is that MIS provides accurate and timely
information necessary to facilitate the decision-making process and enable the organizations
planning, control, and operational functions to be carried out effectively.
Management Information System (MIS) is basically concerned with processing data into
information and is then communicated to the various departments in an organization for
appropriate decision-making.

ECONOMIC VALUE ADDED:

Economic value added is the incremental difference in the rate of return over a company's
cost of capital. Generally, it is the quality produced from assets put resources into a business.
On the off chance that the monetary quality added estimation ends up being negative, this
implies a business is crushing worth on the assets put resources into it. It is key to survey the
majority of the segments of this estimation to see which regions of a business can be
acclimated to make a larger amount of financial quality included. On the off chance that the
aggregate monetary worth included stays negative, the business ought to be closed down.

Additional details regarding the calculation are:

 Eliminate any unusual income items from net income that do not relate to ongoing
operational results.
The net investment in the business should be the net book value of all fixed assets, assuming
that straight-line depreciation is used.
The expenses for training and R&D should be considered part of the investment in the
business.
The fair value of leased assets should be included in the investment figure.

The formula for economic value added is:

(Net investment) x (Actual return on investment Percentage cost of capital)

Account Description Performance Net Investment

Revenue

Cost of Goods Sold

General & Administrative

Sales Department

Training Department

Research & Development

Marketing Development

Net Income

Fixed Assets

Cost of Patent

Cost of Trademark Protection

Total Net Investment