Air France and KLM Royal Dutch Airlines Malaysia

Fare Rules
Commission
Effective 01 February 2008, there is no commission for all fare types issued on KLM document in Malaysia.

Application
All tickets is no valid if the first coupon has not been used and will not be honoured if the coupons are not used in sequence.

Min / Max Stay

Travel from last stopover must commence no earlier than the min/ max stay after departure from fare origin. Min and max stay is automatically checked
by the GDS. If the booked class does not qualify for the fare, the GDS will prompt with the correct fare and booking class.

Example of min stay 7 days and max 1 month:

Departure 01 April Min stay 7 days = 08 April from last stopover point
Max stay 1 month = 01 May from last stopover point

Advance Reservations and Ticketing

Reservations are required for all sectors unless stated otherwise in the GDS fare rules.

a. Reservations Ticketing Time Limit (TTL)

Please observe the reservations time limit especially during holiday season. Reservations that are auto cancelled due to expiry of ticketing time
limit cannot be reinstated. We strongly advise tickets to be issued 24 hours before deadline.

b. Fare Quote Time Limit / Last Day to Ticket

When doing a PNR pricing (auto fare quote), the GDS will generate a last day to ticket. Tickets must be issued before this deadline for fare
guarantee.

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Child Discounts
The age limits referred to in this rule shall be those in effect of the date of commencement of travel. Infants who reached their 2nd birthday during their
travel will be required to occupy a seat on the outbound and inbound flight.

Accompanied child 2-4 – charge 75% of the adult fare. Ticket designator – CH25.
Must be accompanied on all flights be adult 18 years or older.

Accompanied child 5-11 – charge 75% of the adult fare. Ticket designator – CH25.
Must be accompanied on all flights by adult 15 years or older.

Unaccompanied child 5-11 – No discount.

Infant under 2 with seat – charge 75% of the adult fare. Ticket designator – CH25.
Must be accompanied on all flight by adult 18 years or older. 1 adult passenger aged at least 18 years may be accompanied by a maximum of 2 infants
of who can be booked as infant occupying a seat.

Infant under 2 without a seat – charge 10% of the adult fare. Ticket designator – IN90.
Must be accompanied on all flight by adult 18 years or older. 1 adult passenger aged at least 18 years may be accompanied by a maximum of 2 adults of
who 1 have to be booked as infant occupying a seat.

Stopover
Stopover charge (if applicable) is automatically added by the GDS when the PNR is auto priced. See the STOPOVER section in the GDS fare rules for
stopover charges.

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Transfers/Routing
Air France and KLM fares are point to point. For additional stopovers, apply SkyTeam Europe Pass or sector fare.

Air France
Air France fares are available ex-KUL, PEN, KCH or SIN only.
For travel from other domestic MY, issue separate tickets.

Example: KUA-KUL-SIN-PAR
KUA-KUL, issue separate ticket.
KUL-SIN-PAR, apply ex-KUL fare.

KLM Royal Dutch Airlines

KLM fare are available ex-AOR, BKI, BUT, JHB, KBR, KCH, KUA, KUL, LBU, LGK, MYY, PEN, SBW, SDK, TGG and TWU.

Surcharges
Surcharges are automatically added by the GDS when the PNR is auto priced.

Air France
Travel between KUL and SIN on MH and SQ, a surcharge may be added depending on fare type to the applicable fare. (see TRANSFER section in the GDS
fare rules).

KLM Royal Dutch Airlines

• Infant under 2 without seat – no surcharge
• Travel between KUL and AMS on KL flight 4102/4103, a surcharge of MYR500 (economy class) and MYR1000 (business class) per direction will
be added to the applicable fare.
• Travel between KUL and SIN on MH or SQ, a surcharge of MYR300 (economy class) and MYR470 (business class) per direction will be added to
the applicable fare for travel.

Endorsement
Endorsement is auto generated by the GDS when the PNR is auto priced. If there is no endorsement, the ticket must be annotated - NONENDO - in the
endorsement box. Tickets must show by the use of an insert or sticker that travel is at a special fare and subject to special conditions

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Penalties

Changes
Please refer to the PENALTIES section in the GDS fare rules to check if changes are
permitted and change fee amount (if any).

1. Changes before departure

• Agent must reissue or revalidate the ticket

• In case of a re-issue:
- MPD must be issued for change fee
- Fare difference must be shown as additional collection on the ticket.
- Travel agent must insert segment specific SSR

Example:
3Sx*CKIN MPD 074 1234567890 ISSD FOR MYR500 CHG FEE

(x = segment number)

2. Changes after departure

• No change free or fare difference

Please refer to the PENALTIES section in the GDS fare rules to check if changes are permitted and change fee amount (if any)

• Change fee or fare difference involved

- Fare difference must be collected on re-issued ticket. Change fees to be either collected on re-issued ticket as ADC.
- In case the ticket cannot re-issue the ticket, the change should not be made.

Travel agents will remain responsible to settle the change fee/fare difference with KLM if the above SSR is not inserted in PNR where a ticketed
reservation is modified and the applicable change fee/fare difference is not collected.

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Cancellation
Please refer to the PENALTIES section in the GDS fare rules.
All cancellations are subject to administration fee of MYR200.

No Show
Please ensure reservations are cancelled before departure if your customer does not intend to travel. Failure to do so will result as a no-show
and all flight segments will be automatically cancelled. Please note, Air France and KLM fares does not permit change and ticket is non-
refundable if a passenger is deem as a no-show.

Fare Combinability

Air France
a. Economy + Economy (permitted on all Economy booking classes)
b. Business + Business (permitted on all Business booking classes)
c. Economy + Business (permitted B class + C class only)
d. Business + First (permitted C class + F class only)

KLM Royal Dutch Airlines

a. Economy + Economy (all classes)
b. Business + Business (all classes)
c. Economy + Business (all classes)

• Stopover, transfers, changes, cancellation, rerouting and baggage allowance

- apply half round trip basis.
• Advance reservations, min/max stay, open jaw, infant and child discount
– apply most restrictive rule.

Air France + KLM Royal Dutch Airlines (Half Round Trip)

Permitted within same cabin only (AF economy + KL economy or AF first/business + KL business). Most restrictive fare rule will apply.

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Passenger

Passenger’s Name
Always ensure the passenger’s name in the reservation is according to passport. Name change on the ticket will require a new ticket to be issued. A
penalty of MYR275 per ticket will apply.

a. Air France
Permits change of not more than 3 alphabets

b. KLM Royal Dutch Airlines

Name change is subject to approval by KLM Revenue Management. Please contact Travel Agents Support.

Passenger’s Contact
In order for Air France and KLM to provide better service to your customers in the event of a flight disruption, we request for passenger's home and/or
mobile contact and also contact at all stopover points must be inserted in the PNR.

Ticketing

Validating Carrier
All Air France and KLM reservations MUST be validated on KL as KLM document (074) is used for ticketing.

Ticket Limit Update

Request must be made via www.swan.com.my. Select "Ticket Limit Update" on the main menu.

Ticketing / Services at Air France and KLM office

MYR200 (Intercontinental) and MYR100 (Jakarta) ticket issuance fee will be imposed for tickets issued at the Air France and KLM ticket office. MYR75 will
be charged for other over-the-counter services.

Payment by Credit Card

Travel agents are request to use your own merchant. BSP credit card payment may not be used for all fare types including IATA fares.

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Check-In

Internet
Check-in at www.klm.com.my from 30 hours up to 1 hour before departure.
Advantages of internet check-in:

• Passengers can select their seating

• Purchase excess baggage at 30% discount
• Purchase seats with extra legroom (emergency exit)
• Print boarding pass on A4 paper
• Special counter at KLIA (row J) for baggage drop off.
Note: Counter closes 1 hour before departure.

Kiosk
At KLIA, the check-in kiosk are available from 30 hours up to 1 hour before departure. A frequent flyer card, passport or credit card is required for
check-in. Passengers can select their seating and print their boarding pass.

Counter
KLM check-in counters are located on row J at KLIA. Counters open 3 hours and close 1 hour before departure.

Lounge
Business Class and SkyTeam Elite Plus passengers are invited to the Plaza Transit Lounge located at the Mezzanine Floor of the Satellite Building.

Loyalty Program

Flying Blue
Members of Flying Blue program can earn frequent flyer miles on all AF and KL booking classes (including group). Mileage can also be earned on
SkyTeam airlines as well as Malaysia Airlines except domestic, KUL-PAR, KUL-ZRH, KUL-ROM and TWU-TRK. For free enrollment, visit www.klm.com.my

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Flying Blue Petroleum Club

Employees of an oil, oil-related or gas company can apply for Flying Blue Petroleum Club membership. In addition to Flying Blue benefits, Petroleum Club
members enjoy the following benefits:

• Access to Petroleum Club or Business Class check in desk.

• Access to private lounge at Pullman Hotel Paris CDG (showers, refreshments, cable TV, modem connections, international press & rest area).
• Access to KLM Crown Lounge at Amsterdam Airport Schiphol.
• When connection between two AF or KL flights:
- Less than 3 hours: refreshments
- Between 3 and 6 hours: meal at partner restaurants
- Over 6 hours: second meal and at Paris CDG, day-use accommodation in a 4-star hotel at the airport (subject to
availability)

BlueBiz – Company loyalty program

Companies can earn Blue Credits when their staff travels on KLM. Blue credits are used to purchase tickets on KLM. One blue credit = one Ringgit. With
BlueBiz, the company will earn Blue Credits while the traveller will continue to earn Flying Blue miles. For registration visit www.klm.com.my

Companies can earn enough Blue Credits for a free ticket to Jakarta from as little as one roundtrip Business Class ticket, Kuala Lumpur to Europe!

Baggage

Piece concept

First / Business 2 pieces x 32 kg per piece (max 32kg per piece)

Economy 2 pieces x 23 kg per piece (max 32kg per piece)
Exception:
a. From Brazil, 2 x 32 kg. To Brazil, 2 x 23 kg.
b. Flying Blue Club 2000 and Skipp members
- 2 pieces x 32 kgs
Excess Baggage Extra piece EUR 150
Heavy piece (more than 23kg and less than 32kg) EUR 50

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Weight concept

First 40kg
Business 30kg
Economy 20kg
Excess Baggage Check-in baggage
surcharge From Kuala Lumpur / Singapore to Europe / Africa / South America EUR 30 per kilo
From Kuala Lumpur to Jakarta EUR 15 per kilo

Flying Blue members:

Club 2000, Skipp : extra 20kg free
Gold : extra 10kg free
Silver : extra 5kg free

Flying Blue members can also buy excess baggage with their miles (max 30kg)

Additional Baggage Allowance

For passengers holding an Air France and KLM weight concept ticket (excluding infant) only.

Additional baggage allowance can be purchase through internet check-in at www.klm.com.my or up to 24 hours before schedule flight departure from
the Air France and KLM office at 30% discount off the excess baggage price at the check-in counters. Excess baggage is not commissionable and not
refundable.

The additional kilos are purchase in units of 5kg. 5-10-15-20….45 or 50kg max per passenger per journey and valid on Air France, KLM, Northwest
(between AMS and BOM only) or Kenya Airways operated flights only.

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Air France Seat Map

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KLM Royal Dutch Airlines

Boeing 777-300

Boeing 777-200

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CRS Entries

Abacus Amadeus Galileo

Fare Quote
- Market Fares FQ<city pair><travel date>-<carrier> FQD <city pair>/<travel date>/<carrier> FD<city pair><travel date>/<carrier>
For ex-SIN fares use:
FQ<city pair><travel date>-<carrier>#VN

- AF Canada Fares FQ<city pair><travel date>-<carrier>#PV FQD<city pair>/<travel date>/<carrier>/R,U FD<city pair><travel date>/carrier>-PRI:P

- Child/Infant Fares FQ<city pair><travel date>-<carrier>,CI

- Europe Pass FQ<city pair><travel date>-<carrier>#PITX FQD<city pair>/<travel date>/<carrier>/R,_GIT,FS-USD FD<city pair><travel date>*ITX/<carrier>::USD
FQD<city pair>/<travel date>/<carrier>/R,-IT

Fare Rules RD<line no.> FQN<line no.> FN*<line no.>

Routing RD<line no.>*RTG FQR<line no.> FR*<line no.>
Booking Class RB<line no.> FQS<line no.> FDC*<line no.>
PNR Pricing WPAKL FXP FQCKL

Always validate fare on KL. Always validate fare on KL Always validate fare on KL.

Revalidation WETR*<line number> TTP/ETRV/<FA line no.>/<segment no.>/<coupon no.> TKRET<segment no.>/TN<tkt no.>/<coupon no.>
WETRL/<segment no.>/<coupon no.>
Flying Blue FFKL<card no.>-<name no.> FFNKL-<card no.>/<pax no.> M.<pax no.>/KL<card no.>/<carrier>
BlueBiz 3OSI YY UCCMY<membership no.> OS YY UCCMY<membership no.> SI.YY* UCCMY <membership no.>
Seat Reservation 1. 4G<segment no.> 1. SM<segment number> 1. SA*<segment no.>
2. 4G<segment no.>/<seat>/<name no.> 2. ST/<seat>/<pax no.> 2. S.<segment no.><pax no.>/<seat>

Partner airlines, make general request: Partner airlines, make general request: Partner airlines, make general request
4G<segment no.>/<seat preference> ST/<seat preference> S.<segment no.><pax no.>/<seat preference>

Please consult your GDS Helpdesk if the above entries are incorrect.

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Contact Details

Phone Fax Mobile Email

Flying Blue 03-6207 4021 +6128 223 9861
Travel Agents Support 03-2711 8808 03-2711 9881 reservations.malaysia@klm.com
Charlene Tan
Zarina Mansor
Ruslina Wan
Shayful Ekhmar
Angie Ng
Sales 03-27112300 03-2711 9883
Brenda Leong ext 306 012-213 3620 brenda.leong@klm.com
Alicia Liew ext 325 012-300 5918 alicia.liew@klm.com
Francine Tan ext 313 francine.tan@klm.com
Jolyn Low ext 308 jolyn.low@klm.com
Customer Feedback & Claim Handling 03-2711 2300 03-2711 9883 customercare.malaysia@klm.com
Jolyn Low ext 308
Marketing & Pricing 03-2711 2300 03-2711 9883 marketing.my@klm.com
Eugene Ooi ext 307 eugene.ooi@klm.com
Accounting 03-2711 2300 03-2711 9888
Julia Kua ext 311 julia.kua@klm.com
Wong Fook Weng ext 322 fookweng.wong@klm.com
Management 03-2711 2300 03-2711 9883
Estee Ng ext 305 012-315 9101 ng.estee@klm.com
Andrew Lee ext 310 andrew.lee@klm.com
Ground Handling 03-8776 6253/9 03-8787 2491
Eddie Ng
Yeoh TC
Suhaimi Mohd Said
Mustaffa Mohammed
Rosniza Rahamat
Nur Herman Zainal

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