CPE Auto-Provisioning

vs.
CPE Management
Robert Ryko, AVSystem
CPE Management, Provisioning & Monitoring Platform
for Broadband Devices
IPTV STB/ LTE 4G / WiMax / xDSL / IP Phones
 Agenda
Auto-provisioning czy Zarzdzanie CPE
Platforma UMP
Kilka przykadw uytecznej funkcjonalnoci
CPE Management
Podsumowanie:
przykad usugi realizowanej na sieci hybrydowej
wasnej i wykupionych usugach (LTE, DSL, in.)
Modele dostarczenia UMP
CPE/devices
modems/routers Home & Enterprise
DSL
LTE/3G/WiMAX
Ethernet WAN routers/managed LAN switches
Optical: GPON, FTTx
CA TV
IP TV STB
IP Phones & VoIP Gateways
Smart Home/Office Devices
 Opcje zarzdzania CPE
Zarzdzanie manualne przy uyciu dostpnych
protokow per box (telnet, ssh, )
Systemy (EMS) od kadego producenta - per box
Wasny system (in-house) najczciej ograniczony
do okrelonych funkcji, np. autokonfiguracji
System Multivendor/Generic z ograniczonymi
funkcjami, np. Open ACS
Peny system CPE Management (Multivendor z
funkcjonalnoci EMS+NMS)
AVSystem presence
 AVSystem in numbers
Started in 2006
50+ Telcos & Service Providers using UMP
30+ CPE manufacturers using libCWMP
stack

Managed Devices by UMP

10
8
6
4
2
Miliony

Devi
0
2009 2010 2011 2012 20132014 (f)
Selected customers (UMP Platform)
Some of supported devices

ANY
device
remotely
managable
Device manufacturers using our
LibCWMP/TR-069 family stack
 Unified Device Management Platform
(UMP)
Multi-[acess]technology:
Fiber, DSL, wireless (3G, WiMAX, LTE)
Routers/modems (mass market, business), GPON/FTTx, IP TV STB, IP
Phones/VoIP Gateways, managed LAN switches, Femocells
Multi-vendor vendor neutrality brings you broader choice on
CPEs
Multi-protocol:
TR-069 family, SNMP, telnet, Docsis, http/s, OMA-DM, ssh, t/ftp, config files,
proprietary, etc.
Unified View & Operations:
Virtual Data Model
Common: grouping, tasks/mass operations, suport, monitoring, reporting etc.
Multi-protocol support
TR069 family
SSH / Telnet / (t)ftp
SNMP
http/s
OMA-DM
Config file provisioning
Hybrydy !
 Costs Savings
Auto-configuration
MUST for mid & large scale deployments
Support: NOC costs
30-40% decrease in workload
Support: Call Center
up to 40% less calls
30-70% call time decrease
Activity moved to lower support level
Up to 60% less technicians visits
Churn reduction
better service & proactive monitoring (churn
down by 1% to 3%)
 3 stages of UMP platform development
Initial the ACS: auto-configuration/auto- Cost Savings &
provisionning & firmware upgrades for Home Service
Gateways Enablement
Next Gen CPE Management Platform: full CPE Operating Cost &
management including monitoring, Service Quality
troubleshooting, multiprotocol, alerting, multiple Improvement
user levels (NOC, CC, end-user), complex
CPEs/devices (business, IP TV STB, ANY
DEVICE), active end-to-end service testing
QoE/QoS
New Service Enabler for: Generation of New
Smart/Inteligent Home Revenue Streams
Smart Metering
WiFi communties & offload
Other ???
UMP

Overview
 UMP what it does?

Service Provisioning Device Management

Activation / deactvation Firmware Upgrade
Self management Mass operations (provisioning/upgrade)
Zero touch provisioning Configuration Management/backups
Mobile client Auto discovery (any protocol)

Unified Device
Management Platform
Network Monitoring
Troubleshooting and diagnostics
QoS monitoring
Full logs and operations preview
OLAP reporting
Diagnostic tests
Proactive alerting
Scheduled diagnostics
Quality of Experience analisys
Alerting
 3 GUI Levels
(NOC) Network Operation Center- full GUI for suport engineers;
typically no fancy graphics, but controllable & tackable access to
all parametrs, data & controlls as per defined NOC role.
(CC) Call Center/Customer Care GUI for specific, typically
limited support tasks, to be done by entry level CC agents
(S-M) Self-Management end-user level, residential or business
(Admin in Company); this GUI is part of your service, as you
desing it! GUI independent of the CPEs used for the service.

Each Type:
may have sub-levels (roles within the Level) with very flexibly defined privilegdes
full track of changes per user.
Mass operations (1)
Firmware upgrade
Backup / restore configuration file
DNS injection prevention
Monitoring QoE / QoS
Wifi settings
Mass operations (2)
Zerotouch provisioning
Service activation / deactivation
Collecting Log files
Automatic troubleshooting
UMP functionalities:

UMP platform
Groups
Tasks
Mass operations, firmware upgrades, reconfigurations etc.
Configurations backups
3 GUI levels permission engine
Self-Management
Monitoring, troubleshooting (incl. WiFi) , SLA reporting
Quality of Experience/QoS
Active & passive QoS
HW and SW probes
Deployment models
Task-based Approach
Everything is a task!

Any single communication with device is a kind of task

From simple and atomic to very complex, multiple sessions
SDK for an advanced-task creation (optional)

Clear approach

Each operation with the device represented by a task

Clear log of execution
No magic
Consistent execution rules for parameter or firmware management and
diagnostics
Clear responsibility full task edition history

Easy to understand and monitor

Firmware upgrade = task, Sip configuration = task

Extensive Configuration Ability

Priority of execution
Scheduling for time period, day of week, time of day, etc.
Periodic or event-based execution (once a week, on factory reset, etc.)
Queuing of tasks
Expressions, groups and device properties as data source
 Group management
N-way grouping
Manual / dynamic / device type
based
Group as a data source
Simple and Advanced View
Simple view

Simple function specific view

Fields and views rendered
based on device support
Same look and feel for any
device type

Remote management

Low level parameter based

view for best control
Easy to use UI with quick
search and changes review

Parameters handling

Parameter names auto

completion
Data model verification tools
Monitoring
Service state
Service parameters
Group based
Powerful aggregation framework
Easily customizable BIRT Reports
Quality of Experience
Measuring Measuring
Measuring Measuring GSM
download/ website loading
requests delay signal strength
upload speed speed

Identyfying
Measuring voice Finding weak quality of Measuring
call quality signal zones experience Video Quality
decrease hours

Measuring
Service
Availability &
Stability
QoE Architecture

HW
Probe
Also possible ad hoc test
by Field Technician
Usuga VPN na dostpie mieszanym,
w tym dzierawionymi LTE, DSL
UMP
CPE Management Platform
Wasna Sie IP
Pene zdalne zarzadzanie
wszystkimi CPE i usug:
DSL Auto-provisioning
(BSA, LLU lub obcy) Rekonfiguracje/mass
operations
Firmware upgrades
LTE Backups
(obce) Troubelshooting
Alerts/alarms
Operator kupuje N-kart SIM (LTE) od Polkomtel, Orange, T-Mobile, Play Monitoring
lub/i Active QoS/QoE testing
linie DSL (BSA, LLU lub wykupiona usuga) od Orange, Netia
 Platforma UMP
modele uytkowania
Instalacja platformy UMP na serwerach
Operatora (CAPEX)
Wspdzielona platforma UMP przez kilku
Operatorw/Multitennant (CAPEX podzielony)
Chmura AVSystem wirtualna platforma UMP
dla kadego Operatora (OPEX)
Robert Ryko
r.rylko@avsystem.com
AVSystem
ul. Radzikowskiego 47D
31-315 Krakw
Poland, EU
www.avsystem.com
avsystem@avsystem.com