Professional Documents
Culture Documents
iSTAR Pro
REVISION G6
70 Westview Street
Lexington, MA 02421
http://www.swhouse.com
Fax: 781-466-9550 Phone: 781-466-6660
CCURE and Software House are registered trademarks of Tyco International Ltd. and its
Respective Companies.
Certain Product names mentioned herein may be trade names and/or registered trademarks
of other companies. Information about other products furnished by Software House is
believed to be accurate. However, no responsibility is assumed by Software House for the use
of these products, or for an infringement of rights of the other companies that may result from
their use.
Preface
How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
UL Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
FCC Class A Digital Device Limitations . . . . . . . . . . . . . . . . . . xiv
FCC Class B Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Canadian Radio Emissions Requirements . . . . . . . . . . . . . . . . . . xv
CE Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Power Supply Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
The iSTAR Pro Installation and Configuration Guide is for new and
experienced security system installers responsible for installing iSTAR Pro
controllers on a network.
In This Preface
How to Use this Manual ........................................................................ xii
Conventions .......................................................................................... xiii
UL Listing............................................................................................. xiv
FCC Class A Digital Device Limitations ............................................. xiv
FCC Class B Notes .................................................................................xv
Canadian Radio Emissions Requirements ..............................................xv
CE Compliance ..................................................................................... xvi
Important Safety Information ............................................................... xvi
Power Supply Information................................................................... xvii
Chapter 1 Introducing iSTAR Pro Provides basic information about the iSTAR Pro, and
includes an overview of iSTAR Pro hardware, features, and
configuration tools.
Chapter 2 iSTAR Pro Topology Provides the information that you need to set up iSTAR Pro
controllers for network communications.
Chapter 4 Hardware Installation Overview of iSTAR Pro hardware installation, and also
step-by-step installation procedures.
Chapter 5 Using the iSTAR Provides instructions for configuring iSTAR Pro controllers
Configuration Utility (ICU) using the iSTAR Configuration Utility (ICU).
Chapter 6 iSTAR Web Page Diagnostic Describes how to monitor controllers and run controller
Utility diagnostics.
Chapter 7 Using the LCD Diagnostic Describes how to activate iSTAR Pro diagnostic tests and
Display display test information and status on the iSTAR Pro LCD.
Appendix A Controls and Indicators Describes the LEDs and indicators on GCM and ACM
components.
Appendix B Part Numbers Contains part numbers for iSTAR Pro components.
Conventions
This manual uses the following text formats and symbols.
Convention Meaning
UL Listing
The iSTAR Pro is UL 294 and UL 1076 Listed. The iSTAR Pro is inherently
power limited when using the Lien Industries power supply. However, when
using the Wall Industries (Sinpro) power supply, the iSTAR Pro is not
inherently power-limited and requires the supplied DC harness with 5A inline
fuses.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. The equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of more
of the following measures:
CE Compliance
For CE installations, you must have a readily accessible disconnect device
incorporated in the fixed power wiring to the iSTAR Pro
2. The iSTAR Pro device described in this manual could cause electrical
shock. Installation and maintenance should be performed only by
qualified personnel. Make sure power is removed before the system is
installed.
3. The iSTAR Pro and printed circuit boards in the reader devices are
susceptible to damage by static electricity. When handling these
devices:
In order to maintain UL regulatory approval for this product, either the apS
or another Class-2 (Power Limited) UL 603 or UL 294 Listed Power Supply
must be used with a battery appropriate for the required standby time.
Introducing
iSTAR Pro
This guide assumes you are a certified dealer who has attended iSTAR Pro
training and that you are familiar with networking concepts and hardware
installation. This chapter provides an overview of iSTAR Pro hardware.
In This Chapter
iSTAR Pro Features .............................................................................. 1-2
System Components ............................................................................. 1-6
The General Controller Module (GCM)............................................... 1-8
The Access Controller Module (ACM) .............................................. 1-12
ACM Capacities.................................................................................. 1-15
Modules that Interface with iSTAR Pro.............................................. 1-16
Connecting Security Devices to the ACM.......................................... 1-17
iSTAR Tools........................................................................................ 1-19
Memory
iSTAR Pro memory features provide:
Increased program (flash) memory Enhances performance and storage
for additional iSTAR features.
Enhanced, on-board SDRAM (64MB) Increases storage capacity for
card data.
DIMM memory socket Provides an additional 64MB of memory for
the data card. DIMM memory specifications are:
SDRAM 168 pin DIMM module
64 MByte or 128 MByte
PC133 bus
Non-parity
Unbuffered
CAS latency of 2.
Note: If you are not using a supported DIMM on the iSTAR Pro,
and cannot boot the iSTAR Pro or you receive boot errors,
use S4 to disable memory burst mode (see Table A.3 on
page A-4) when booting the iSTAR Pro. After disabling
memory burst mode, the iSTAR Pro will boot normally. If
the memory does not work in burst mode, disable burst mode
only when booting the iSTAR Pro.
Cluster Configuration
iSTAR and iSTAR Pro hardware support communications in a user-defined
group called a cluster. Clusters allow iSTAR Pro controllers to distribute
information and control actions to connected components without host
intervention.
iSTAR Pro cluster configurations let iSTAR hardware perform many actions
locally and share information with other cluster members even when the
controller is not communicating with the host (for example, during a
communications failure).
iSTAR Pro clusters manage the activities described in the following sections.
Events
iSTAR Pro hardware can manage the activation and deactivation of events
and timed actions locally and on other controllers in the cluster. For example,
if a Forced Door Event activates outputs on other hardware in the cluster, the
controller with the Forced Door Event, not the host, activates the outputs.
Configuring a Forced Door Event requires specifying the iSTAR Pro to which
the event is downloaded. Either the iSTAR Pro or the CCURE server
controls an event.
System Activity
Antipassback Control
Diagnostic Information
The iSTAR Pro includes an alphanumeric LCD display that provides
diagnostic and status messages.
Upgrading Firmware
The iSTAR Pro includes onboard flash ROM (a non-volatile memory) for
storage of iSTAR Pro firmware and communications protocol parameters
such as the IP address and gateway router IP addresses.
Firmware upgrades involve a simple download initiated from a host, and are
improved to provide faster performance of the download operation.
You can download firmware using either the Monitoring application or the
iSTAR Configuration Utility (ICU). For instructions on how to download
firmware using the ICU, see Downloading Firmware Updates, on page
5-38.
CCURE Integration
The CCURE journal and database, networked to an iSTAR Pro controller,
provide support for:
Initial setup
Managing peripheral hardware
Generating activity reports
Displaying cluster activities on the Monitoring Station
Backward Compatibility
Hardware
iSTAR Pro hardware is compatible with iSTAR equipment at your site. This
means that:
You can connect iSTAR Pro GCM and ACM boards to new or existing
iSTAR versions
Firmware downloads from the host operate on iSTAR and iSTAR Pro
hardware
Software
System Components
iSTAR Pro hardware components consist of the:
General Controller Module (GCM) an embedded
microprocessor-based controller board
Access Control Modules (ACM) an auxiliary board that communicates
with the GCM and also provides input and output connections to readers
and other security components.
The iSTAR Pro GCM can interface with up to two ACM modules.
Enclosure (STAR-CAN) - consists of sheet metal box and cover,
terminal block, main earth ground connection, and tamper switch.
Power supply (STAR-PS) - consists of power supply and cable
assembly. (Leads, fuse holder, fuse)
Typical Installation
The iSTAR Pro hardware components are housed in a 16 gauge sheet metal
cabinet with a lockable door. The cabinet can be wall mounted.
Door LED
iSTAR
Controller Door Lock
Door
iSTAR
General Controller
Module (GCM) Inside of Controller
(Door Removed)
Cabinet
P9
34-pin Ribbon
Cable
Tamper
Access Knockouts
Control
Module
Identification
Label
Ground Stud
12 VDC Power
Supply
AC Input Wiring
Figure 1.3 on page 1-10 shows the diagram of an iSTAR Pro GCM.
Each iSTAR Pro contains an onboard CPU; Ethernet ports (10BaseT onboard,
PCMCIA for 10/100 Ethernet or internal modem connection), serial
RS-232/external modem port, serial (DB9-M) RS-232 diagnostic/debug port;
onboard flash memory; onboard SDRAM memory, and a ribbon cable
connector to expansion modules (ACMs).
Features
The iSTAR Pro GCM includes features available on previous GCM
hardware, and new features that streamline installation, add functions and
improve reliability. These include:
LCD display area provides iSTAR Pro status and diagnostic messages
DIP switch support replaces jumpers and improves ease of board
installation
Improved memory components, including:
Enhanced flash memory to store additional iSTAR features
Increased, on-board SDRAM (64MB) to increase storage capacity
for card and event data
PCMCIA port for memory card plug-in support, used for event
triggered backup of the iSTAR database
On board batteries for memory keep alive during power failure.
Note: The on board batteries are not intended for and do not provide
iSTAR Pro standby power.
Note: The output relay, available on the iSTAR, is not included on the
iSTAR Pro GCM. All outputs for the iSTAR Pro are located on
the ACM.
GCM Photograph
Figure 1.2 shows the photograph of a iSTAR Pro GCM board with a
diagnostic LCD panel.
Component Description
The iSTAR Pro GCM contains these major components:
Memory provides 16 MB flash memory for program storage and 64
MB on-board SDRAM with DIMM socket for memory expansion
PCMCIA Card Slot (Type III) Interface provides a fully compliant
PCMCIA (Type III) standard interface that provides connection to a:
10/100BaseT network card
Internal Modem card
Memory card provides optional memory for event-triggered
backup.
Note: UL has not evaluated the product for use with PCMCIA
communication methods.
Note: The iSTAR Pro supports a single card of each type (for example,
a network card and a flash memory card), which you can install
in either PCMCIA slot. You cannot connect two cards of the
same type (for example, two network cards).
Ribbon cables connect the ACM to the GCM and to an (optional) second
ACM.
Features
The iSTAR Pro ACM:
Includes features available on previous ACM hardware
New features that streamline installation, add functions and improve
reliability
Existing Features
Component Description
The iSTAR Pro ACM contains these major components:
Reader connectors RS-485 Reader Buses (8 ports) and direct-connect
Wiegand signaling ports (8 ports)
Supervised inputs Class A
Ribbon Connectors a 34-pin expansion connector for communication
with the GCM and/or additional expansion card (e.g., another ACM)
On-board relays with relays and output connectors
LEDs indicators for power and system status of communications
S2 switch disables unused Wiegand connections
Reset button reboots the ACM
Power input provides 12 VDC input
P34 Jumper sets voltage for Wiegand readers
S3 configures LED functions on Wiegand readers
ACM Capacities
The ACM includes onboard processors that can support up to:
Eight direct-wired Wiegand readers
Eight RM Series Readers or RM-4 Modules (by disabling the direct
connect Wiegand ports via switches)
Eight output relays and 16 Class A supervised inputs
Eight I/8 Modules and eight R/8 Modules
The maximum configuration per iSTAR Pro controller with two ACMs is 16
readers, 16 I/8 Modules, and 16 R/8 Modules. This provides a total of:
195 inputs 192 on the ACM or on devices connected to it, and 3 on the
GCM (dedicated to tamper, power and battery)
176 outputs on the ACM or on devices connected to it.
Module Description
RM-4 and RM-4E The RM-4 and RM-4E are printed circuit boards that provide the hardware interface
between either a Wiegand or magnetic signaling reader and apC or iSTAR/iSTAR
Pro hardware. The RM-4 and RM-4E also provide the inputs and outputs that
communicate between door components and apC or iSTAR hardware.
I/8-CSI The I/8 CSI module expands the number of supervised inputs on the iSTAR Pro. It is
an enhanced version of the I/8 module that supports numerous supervised circuit
types and EOL resistor values. Different conversion values are selected by DIP
switch.
I/8 Module The optional I/8 Module provides eight additional Class A supervised inputs. An I/8
Module can be installed in an appropriate enclosure up to 4000 feet (1212 meters)
from the iSTAR Pro controller and wired via an RS-485 bus connection. The I/8
Module power requirement is 125 mA at 12 VDC.
R/8 Module The optional R/8 Module provides eight additional relay outputs. An R/8 Module
can be installed in an appropriate enclosure up to 4000 feet (1212 meters) from the
iSTAR Pro controller and wired via an RS-485 bus connection.
The R/8 Module power requirement is 100 mA at 12 VDC plus 20 mA per active
relay (for maximum of 260 mA per module). The relays are rated at 30 V, Resistive
2.0A, Inductive 1.0A.
ARM-1 (Auxiliary Relay The optional ARM-1 reduces wire runs back to the iSTAR Pro. The ARM-1
Module)a provides a relay output for a door strike or other equipment located near a standard
style RM Series Reader or an RM-4 module. The relays are rated at 30 V, Resistive
2.0A, Inductive 1.0A. The ARM-1 may be installed up to 25 feet (7.6 meters) from
the RM-4 module.
Note: RM-4E boards provide on-board relays, and do not require an ARM-1
Inputs
An input is a software object that associates a security device, such as an
alarm switch, with an input on the ACM or input module board. An input
reports the state of the switch, which can be active or inactive
A supervised input reports on the status of the wiring between the controller
and the switch. If that wiring is cut, the system reports an open circuit. If
someone tries to jumper across the wiring (prevent the device from
reporting), the system reports a shorted circuit. Supervised inputs can report
a total of five conditions to the controller: Short, Open Loop, Line Fault
(resistance is outside of expected ranges), Inactive, or Active.
Outputs
An output is a software object that associates an event or input with a relay
on the ACM or add-on module. The relay then activates or deactivates
devices, such as flood lights and alarm devices.
Readers
The following RM series readers have been evaluated by UL.
Where Indicates
iSTAR Tools
The following sections describe the configuration and diagnostic tools that
are available for iSTAR Pro hardware.
Configuring Controllers
You can also use the ICU to change a controllers identity, for example, from
master to member, and to modify a controllers IP addresses.
If a controller in the ICUs subnet is powered on, the utility displays the
following information for the controller:
MAC address
Name
IP address
Parents IP address (either the host or master controller IP address)
Type of controller
Connection status
In This Chapter
iSTAR Pro Network Topology.............................................................. 2-2
Cluster Configuration ........................................................................... 2-5
Single Master and Alternate Master Configurations ............................ 2-6
Communication Paths ........................................................................... 2-8
Maintaining Cluster Communication.................................................. 2-10
Choosing Controllers for the Cluster .................................................. 2-13
Planning the Communication Path ..................................................... 2-14
LAN 3
LAN 1 LAN 2
Router
Hub Hub
Ethernet Ethernet
Before you lock an IP address, you should ensure that it is reliable (that is, not
subject to translation) and can be reached from the local network.
2. Uses the ICU to configure the master controller and lock the exposed
CCURE address.
3. Uses the ICU to configure the member controllers and lock the local
subnet addresses.
Member
213.112.60.2
213.112.60.2 (exposed)
(locked)
CCURE
iSTAR
host
Master Firewall/ Firewall/
168.54.24.5 NAT NAT
(local) Gateway Gateway 172.54.12.6
(local)
Member
IP Management Tools
iSTAR Pro controllers can be configured to accept IP addresses and device
names from:
local DHCP (Dynamic Host Configuration Protocol),
WINS (Windows Internet Naming Service), or
DNS (Domain Name System) servers.
If you are not using DHCP, use the ICU to configure NetBIOS and FQDNs.
If you specify a NetBIOS or FQDN name for a CCURE host, you must also
use the ICU to supply the IP addresses of the DNS or WINS server.
Cluster Configuration
iSTAR Pro controllers are organized for network communications into
user-defined, logical groups called clusters. Clusters contain one or more
controllers. A host can be connected to several clusters.
Cluster members can communicate with each other via the master, over an
Ethernet network. Cluster members cannot communicate with each other
directly. In Figure 2.3, the diagram on the left shows how cluster member A
communicates with the host via the master. The diagram on the right shows
how cluster member A communicates with cluster member B via the master.
Host
Host
Network
Hub
3 Ethernet 3
4
1 1
2 2
Host
Host
Master Alternate
Master
Master
Cluster Cluster
Primary Secondary
Serial No connection
Dial-up No connection
Communication Paths
The master controller connects to the host over a primary communication
path. An optional secondary path can be configured to ensure continuous host
communication.
The Connection type is how the master connects to the host. Allowable types
include network (10BaseT/100BaseT), dial-up, and serial connections.
Cluster members are connected to the master only via a network connection.
Figure 2.5 shows the primary path for cluster member A. In this case, the
master/host connection type is network.
Host
Network
Hub
3 Ethernet
1
Master Cluster
Cluster Member B
Member A
Host Host
Network
Network
Master Master
Member Alternate
Member Master
Member
Host
Network Failure
Master
Member
Member
Host
Network
Primary Path
Failure
Alternate
Master
Master
Cluster member
Host
Network
Hub
Primary Path
failure 3
1
2
Alternate
Master Master
Cluster member
Site Requirements
This chapter provides information on site planning for iSTAR Pro hardware.
In This Chapter
Pre-Installation...................................................................................... 3-2
Installation Requirements ..................................................................... 3-4
Pre-Installation
Pre-installation involves:
Checking equipment (hardware, software, power supply and wiring)
Checking power, wiring, equipment clearances and code compliance at
the site
Ensuring proper tools are available
Equipment Check
Basic installations require the following equipment: hardware, software,
power supply, readers, inputs/outputs, and wiring. Primary or secondary
communications may also require a modem.
The iSTAR Pro hardware does not include mounting hardware for an
installation. Mounting hardware depends upon the site and must be approved
by a structural engineer or other certified professional. Software House
recommends anchoring systems capable of sustaining a 75 lb. (34.1 kg) load.
Verify that the contents of the boxes shipped match the packing lists. Contact
Software House if any items are missing or damaged.
Site Check
Ensure the following:
The mounting site is ready. The upper mounting screws should be
14.25" (36.195 cm) center to center, the bottom mounting holes are
21.35" (54.229 cm) below the upper mount holes.
The site has been approved and that all wiring complies with UL
requirements and other codes as appropriate.
All preliminary site work is complete.
An appropriate power supply is accessible.
The site is clean and free of dust or other contaminants.
Tools
iSTAR Pro installation requires:
Standard tool kit
Security screwdriver (contact Software House)
3/32" (2.4 mm) screwdriver (supplied with iSTAR)
5/16" (#10) nut driver
Wire strippers
Anti-static equipment: floor mat, counter top mat, and wrist strap
Small needlenose pliers
Installation Requirements
This section describes iSTAR Pro hardware, software, environmental and
configuration requirements.
Item Specification
Environmental Requirements
Table 3.2 shows iSTAR Pro environmental requirements.
Status Range
You can also connect to the host using an external modem. The 3Com US
Robotics Faxmodem Model 5686-03 has been qualified by Software House.
The recommended distance is 15 feet (4.5 meters) between the iSTAR Pro
and the external modem.
Power Requirements
The iSTAR power requirements depend on the type of power supply you are
using.
If the iSTAR cabinet contains a Lien Industries power supply (Model
SP85W1P-289C), the iSTAR Pro input rating is 100 - 240 VAC, 2.3A
max, 47-63 Hz. Also, the system current draw is 2.3A@100VAC and
1.1A max@240VAC, 47-63Hz. The maximum current draw is
dependent on the AC input line voltage. Output is 12V@5A.
To ensure adequate power, you must calculate the total power requirements
of the iSTAR Pro and related hardware.
1. Add the total current power for components in the system (modules,
relays, optional modules, readers, wire resistance, etc.).
Use Tables 3.3 through 3.8 to compute the current draw of components
attached to the iSTAR Pro.
With a Lien Industries power supply, the iSTAR Pro can deliver 12VDC
at 5.0 amps.
With a Wall Industries (Sinpro) power supply, the iSTAR Pro can
deliver 12VDC at 5.0 amps.
The optional power battery backup known as the Advanced Power
System (apS) can supply a maximum of 3.75 A@12VDC to the iSTAR
controller.
Table 3.3 shows the power requirements of iSTAR Pro components and
attached boards.
a. The RM-4 board has only been evaluated by UL for use within the RM reader
enclosure.
b. The RM-4E board has only been evaluated by UL for use within the
RM-DCM-2 enclosure.
c. These boards have not been evaluated by UL for use with the iSTAR Pro.
Table 3.4 shows the maximum ratings for ACM Wiegand reader ports.
Port Rating
Port Rating
Current Draw
Reader Model Numbers
at 12VDC
Current Draw
Reader Model Numbers
at 12VDC
HID MiniProx 60 mA
Barantec 150 mA
Note: Not all readers have been evaluated by UL. For a complete list
of approved readers, call Software House customer support.
Table 3.8 shows power requirements for modem and Ethernet components.
Wyreless Products
The Wyreless Panel Interface Module (PIM) and Access Point Modules
(WAPMs) provide wireless door monitoring on a CCURE system. Only the
PIM is directly connected via RS-485 to the iSTAR Pro controller.
Note: Wyreless products have not been evaluated by UL for use with
the iSTAR Pro.
Ethernet Requirements
The iSTAR Pro Ethernet options include:
Onboard Ethernet port supports 10BaseT Ethernet connection to a
Socket Low Power 10 BaseT Ethernet connector (Mfg. part number
EA0911-336).
PCMCIA port supports 10/100BaseT Ethernet connection (one slot
only).
Recommended cards include:
Note: The iSTAR Pro has not been evaluated by UL for operation over
WAN topologies.
Wiring Requirements
Table 3.10 shows general wiring requirements for an iSTAR Pro and its
components.
Table 3.10: Equipment Wiring Specifications
Max
Signal From To Belden # Gauge # Prs Shielded
Length
Max
Signal From To Belden # Gauge # Prs Shielded
Length
RF noise can be induced from outside sources including, but not limited to,
power sources, fluorescent lighting, elevators, and AC motors. To reduce RF
noise, adhere to good shielding practices.
RS-232 Requirements
You can connect the iSTAR Pro to the host by connecting the RS-232 port
(P6) on the GCM to a DB9 or DB25 connector. The maximum recommended
distance between the iSTAR controller and the host is 50 ft (15.2 m).
The RS-232 connection requires jumping two pins at the host end of the
connector. Refer to Connecting to the Host using RS-232, on page 4-12 for
additional information about RS-232 wiring.
Grounding Requirements
Ground requirements are as follows:
Ensure that the iSTAR Pro controller is properly connected to an earth
ground at the ground stud near the AC input wiring.
Ensure that the shield wires are grounded at one end of the cable to the
nearest earth/ground connection.
When disconnecting wiring, disconnect ground wires last (to provide
maximum protection to the equipment and personnel).
Hardware
Installation
In This Chapter
Installation Overview............................................................................ 4-2
Mounting the Enclosure........................................................................ 4-4
Installing Flash Memory....................................................................... 4-7
Installing Batteries ................................................................................ 4-8
Connecting to the Host ....................................................................... 4-10
Low Battery, Power Fail and Tamper Inputs ...................................... 4-19
Connecting AC Power ........................................................................ 4-21
Installing modular boards ................................................................... 4-22
Installing a modular GCM .................................................................. 4-22
Installing the first modular ACM........................................................ 4-23
Installing the second modular ACM................................................... 4-24
Wiring Inputs, Outputs, and Readers.................................................. 4-25
Installation Overview
The following equipment is required:
Antistatic floor mat, tabletop mat, and wrist strap
3/32" (2.4 mm) screwdriver (supplied with the iSTAR Pro), the primary
tool needed to secure wires into all the input, output, and reader
connectors
Security screwdriver
Small needlenose pliers
5/16" (#10) nut driver (suggested for securing shield wires to a ground
stud)
Procedure Overview
Table 4.1 provides an overview of the iSTAR Pro installation procedure.
5 Attach low battery, power fail, Refer to Low Battery, Power Fail and
and tamper inputs. Tamper Inputs, on page 4-19
a.
Static Electricity
4. Carefully lift the door off the hinges and place it on a padded surface.
5. Align the mounting keyhole slots at the upper back of the enclosure
with the two upper mounting screws and lower the enclosure into
position.
Door
Hinge
Door Lock
iSTAR Pro
Door Lock
Door
Identification Label
Lower Mounting
Hole (2) Ground 12 VDC Output
Power Supply
100-240 VAC Input
Terminal Block
7. Remove the appropriate knockouts for all the wiring inputs and
outputs.
Note: The Flash memory feature has not been evaluated by UL.
Installing Batteries
Use NiMH (Nickel Metal Hydride) batteries - AA size. Minimum 1800
mAH hours.
The batteries provide 24 hour backup, and require 24 hour charge time.
NOTE The iSTAR Pro Battery Charger test does not indicate battery
condition, it only tests the charger circuit.
NOTE The batteries provide power to retain the volatile memory (clearances,
activity, etc.) data in the event of a power failure. The batteries do not
supply enough power for iSTAR Pro normal operations.
iSTAR Pro batteries are packaged separately and should be installed in the
backup battery sockets at the bottom of the GCM.
The unit is stored and shipped with the batteries disconnected so they will
not be drained while in storage. Connect the batteries as shown in the GCM
diagram Installing Backup Batteries, on page 4-9.
If the batteries are installed with the power off, the reset switch (S5)
must be pressed after power is applied.
It is acceptable to install the batteries with the power on. However, if the
batteries are installed with the power on, you do not need to press the
reset switch.
Install the batteries in the backup battery slots at the bottom of the GCM.
Figure 4.3 shows the installation slots and polarity for iSTAR Pro batteries.
P3
P10
P5
P7
LCD1
S1 LED1 LED2 - + - + -
P6
J4
S5
+ - + - +
P9
Note: Modem connections to the iSTAR Pro have not been evaluated
by UL.
Configurations that communicate from the iSTAR Pro to the host using serial
or modem connections must also install Remote Access Service (RAS) on the
CCURE 800/8000 host.
This section provides instructions for connecting the iSTAR Pro to the host.
Refer to Table 2.1 on page 2-7 for the list of primary and secondary
configurations recommended by Software House.
Note: PCMCIA connections to the iSTAR Pro have not been evaluated
by UL.
2. Plug the RJ-45 connector into the J4 port on the GCM (Figure 4.4).
P3
P10
P5
LCD1
S1 LED1 LED2
P6
On Board Ethernet
J4
Connector
S5
P9
Reset Button
3. Place a ferrite clamp (PN 0444164181) on the Ethernet cable inside the
chassis (Figure 4.5).
2. Connect the Ethernet cable to the card and route the cable through the
closest knockout/conduit at the side or top of the box.
2. If needed, strip the end of the wires enough (1/4") to permit insertion
into a connector.
3. Use the 3/32" (2.5 mm) screwdriver to loosen the screws just enough
to insert the wires.
P3
P10
P5
Pin 5
Pin 4
P7
LCD1
S1 LED1 LED2 - + - + -
Pin 3
P6
J4
Pin 2
S5
Pin 1 + - + - +
P9
P6 Five Pin Connector
(Top View)
P4 Five Pin Screw
Connector 5 1
(Side View)
Insert Wires
Gnd Into Openings
RXD- TXD-
CTS RTS
8. Jump the connector pins (for DB9F, jump 7 and 1; for DB25F, jump 4
and 8).
Serial
iSTAR Pro to Host - DB9 Connection iSTAR Pro to Host - DB25 Connection
Notes: The COM port on the host system must be set as follows:
Bits per second - 57600 bps
Data bits - 8
Parity - None
Stop bits - 1
Flow control - hardware
9. Locate the S1 DIP switch and set each switch as shown in Figure 4.8.
P3
P10
P5
S1-1 On
S1-2 Off
S1-3 On
P7
LCD1
S1-4 Off
S1-5 On
S1 LED1 LED2 - + - + -
P6
S1-6 Off J4
S1-7 On
S1-8 Off S5
+ - + - +
P9
Note: Use of PCMCIA modem cards with the iSTAR Pro has not been
evaluated by UL.
Configurations that communicate from the iSTAR Pro to the host using serial
or modem connections must also install Remote Access Service (RAS) on the
CCURE 800/8000 host.
PCMCIA Card/Modem
and Connector
P3
P10
P5
P7
LCD1
S1 LED1 LED2
P6
J4
S5
Reset
P9
Button
2. Attach the telephone cable to the card and route the cable through the
closest knockout/conduit at the side or top of the box.
Note: Use of dialup modem connections with the iSTAR Pro has not
been evaluated by UL.
3. Route the modem wiring into the controller through the closest
conduit/knockout.
4. If needed, strip the end of the wires enough (1/4") to permit insertion
into a connector.
5. Use the 3/32" (2.5mm) screwdriver to loosen the screws just enough to
insert the wires.
P3
P10
P5
Pin 5
(Gnd)
Pin 4
(RX-)
P7
LCD1
J4
Pin 2
(RTS)
S5
Pin 1 + - + - +
P9
(TX-) P6 Five Pin Connector
(Front View)
10. Verify that the modem pin-outs are as shown in Figure 4.11.
.
iSTAR Pro to Modem - DB9 Connection iSTAR Pro to Modem - DB25 Connection
11. Locate the S1 DIP switch and set each switch as shown in Figure 4.12.
P3
P10
P5
S1-1 On
S1-2 Off
S1-3 On
P7
S1-6 Off
J4
S1-7 On
S1-8 Off
S5
+ - + - +
P9
P8 Connector
P3
P10
P5
P7
LCD1
S1 LED1 LED2 - + - + -
P6
J4
S5
+ - + - +
P9
Connecting Inputs to P8
The P8 input connectors are easy to detach and reattach as needed.
2. If needed, strip the end of the wires enough (1/4") to permit insertion
into a connector.
4. Use the 3/32 (2.4 mm) screwdriver to loosen the screws just enough to
insert the wires.
1
Power Fail P3
2
P10
3 P5
Low Battery
4
5
Tamper
6
P8 Six Pin Connector P7 LCD1
S1 LED1 LED2 - + - + -
P6
J4
S5
+ - + - +
P9
Figure 4.14: P8 Connector for Power Fail, Low Battery, and Tamper
Connecting AC Power
The iSTAR Pro must be connected to a 15A circuit breaker protected branch
circuit. Cabling must be UL-Listed and/or Recognized. Refer to Power
Requirements, on page 3-5 for power requirements.
Figure 4.15: Top View of Power Supply Units with Pin Outs
Cabinet
Tamper
Input P9
GCM
Ethernet 12 VDC
Tamper
Switch
Ground Stud
12 VDC Power
Supply
AC Input Wiring
3. Connect the 34 pin ribbon cable from the GCM to the ACM. The
connectors are polarized and the pin 1 wire is colored red.
P9
GCM
34-pin Ribbon
Cable
12 VDC
ACM #1
Ground Stud
12 VDC Power
Supply
AC Input Wiring
3. Connect the 34 pin ribbon cable from the GCM to the ACM. The
connectors are polarized and the pin 1 wire is colored red.
P9
GCM
12 VDC
ACM #2
Ground Stud
12 VDC Power
Supply
AC Input Wiring
P9
GCM
Supervised Inputs
Direct connect
Wiegand
Readers
ACM
Relay Outputs
RM Bus Readers
I/8 Bus modules
R/8 Bus Modules
This chapter describes how to use the iSTAR Configuration Utility (ICU) to
configure iSTAR Pro hardware.
In This Chapter
Overview............................................................................................... 5-2
General Configuration Procedure ......................................................... 5-4
Copying the ICU onto a PC or Laptop ................................................. 5-7
Understanding the ICU ......................................................................... 5-8
ICU Block Feature ................................................................................ 5-8
Starting the ICU .................................................................................... 5-9
Refreshing Controller Information ..................................................... 5-11
Setting ICU Options............................................................................ 5-11
Using the ICU Window ...................................................................... 5-14
Configuring a Controller..................................................................... 5-20
Configuring RAS ................................................................................ 5-28
Configuring SNMP ............................................................................. 5-29
Connecting to the iSTAR Web Page Diagnostic Utility ..................... 5-33
Sending Messages to Other ICU Users............................................... 5-37
Downloading Firmware Updates ........................................................ 5-38
Overview
The ICU provides iSTAR Pro configuration, diagnostic, and troubleshooting
options.
Note: This chapter describes Version 4.1.0 of the ICU. If you are using
an earlier version of the ICU, refer to the ICU online help for
instructions.
Use the ICU to designate the master controller, define master IP addresses,
and define the IP address for the CCURE host. Other configuration
information should be defined and downloaded from the CCURE host.
However, sites that use locked IP addresses to provide local management can
use the ICU for local cluster configuration.
Troubleshooting Tools
The ICU provides a set of troubleshooting tools that help you to monitor the
iSTAR Pro network. Use troubleshooting tools to:
PING IP addresses
Send messages to other ICU users
Open a Real Time Monitor report window and display diagnostic
messages
Configuration Diagnostics
The ICU provides a diagnostic command that verifies the following items on
the local PC on which you are running the ICU:
CCURE 800/8000 host version
CCURE 800/8000 ccure.ini file
Windows services file
Host TCP/IP connection
LAN Configurations
Requirements for LAN configurations vary from site to site. The following
procedure describes most configurations.
Note: You can also use the NetBIOS name or the FQDN.
WAN Configurations
Because the ICU cannot detect an iSTAR or iSTAR Pro address beyond the
local subnet, you must:
3. Connect the PC or laptop with the ICU to the subnet on which the target
iSTAR Pro resides.
Note: The ICU can connect to an iSTAR Pro across a WAN provided
you know both the MAC address and IP address of the remote
iSTAR Pro.
To use the ICU to configure an iSTAR Pro, you have to copy the ICU files to
a PC or laptop, and connect the PC or laptop to the same subnet as the iSTAR
Pro you want to configure. Copy the following ICU files from the \ICU
directory:
ICU.exe The executable that runs the ICU.
iWatch.exe The executable that provides real-time monitoring of
iSTAR Pro controllers.
Be sure to record the location of these files on the PC or laptop so that you
can find them later.
Table 5.1: ICU Block and Unblock Settings - with LCD Status Display Messages
S4-5 On Off
S4-6 On Off
S4-7 On Off
S4-8 On Off
Note: With ICU Block On, you cannot edit the ICU configuration. ICU dialog
box fields are grayed out. The LCD displays Read only status messages.
3. In the Open list box, enter the path and filename for ICU.exe.
4. Click OK. The ICU password dialog box opens (Figure 5.3).
5. Enter the default password and click OK. The default password is
manager. Software House recommends that you change the default
password for the ICU. Refer to Changing the ICU Password, on page
5-12 for information about setting up passwords.
The ICU starts and the main window opens (Figure 5.4). See Using
the ICU Window, on page 5-14.
To access the ICU Options dialog box (Figure 5.5), select File>Options
from the ICU menu bar.
2. Enter the refresh interval (in minutes) or use the up/down arrows to the
right of the Refresh Interval box to select the time.
3. Click OK.
1. In the ICU User Password section of the Options dialog box, enter the
new password in the Password box.
3. Click OK.
To specify another firmware download port, enter the port number in the
Download TCP/IP Firmware field on the Options dialog box.
To determine if port 2020 is in use, and to determine which ports are in use
on the PC, enter the following command in a DOS command prompt window:
netstat -n
Menu Bar
Toolbar
iSTAR
Display Area
Status Bar
Toolbar
The toolbar contains icons of frequently used ICU commands.
To display the toolbar, select Toolbar from the View menu. To hide the
toolbar, select the Toolbar command again.
Point the cursor at each toolbar button to display a tip on the buttons use.
Table 5.2 describes toolbar buttons
Button Description
Icons
Icons in the ICU Window indicate the status or type of controller.
Icon Description
Icon Description
Icon Description
Comm Fail
The controller is in a Communication Failure state,
and the ICU is unable to communicate with the
controller.
This can be a transient state when you refresh the
ICU display, and is replaced by one of the other
states when the ICU receives a response from the
controller.
Column Description
MAC Add Displays the last six nibbles of the controllers MAC address.
MAC addresses are unique hardware addresses for the iSTAR Pro. A MAC address cannot be
changed. A GCMs MAC address is indicated by a label on the GCM board. The first six
nibbles of the MAC address are fixed for all controllers (set at 00-50-F9).
Name Displays the name of the controller as it was configured in the CCURE System Controller
window.
Parent IP Address If this controller is a cluster member, displays the IP address of the controllers master.
If this controller is a master, displays the IP address of the host.
If 0.0.0.0 is displayed in this field, a master is not assigned to the controller or the master IP
address is not configured.
FW Version Displays the controllers firmware version. ICU Version 3.3.0 recognizes any firmware version
greater than Version 2.1. Earlier firmware versions are listed as Unknown.
Column Description
Menu Bar
The Menu bar provides options that activate dialog boxes. Refer to the ICU
online help for specific information about ICU dialog boxes.
Status Bar
The Status Bar provides helpful information about the current operation the
ICU is performing.
The Status Bar also displays the number of active ICUs and the number of
controllers that are responding to the utilitys broadcast.
Configuring a Controller
The Controller dialog box contains options that configure and edit iSTAR
Pro controllers.
Prerequisite Information
You need the following information to configure an iSTAR Pro controller.
Information Description
The ICU window opens (Figure 5.7) and displays controllers and their
configuration information.
If a controller is not configured, the ICU displays:
Last six nibbles of the controllers MAC address
169.254.xxx.xxx for the controllers IP address
Disconnected icon ( , , , , or ).
Broadcasting for... for Status
3. Use one of the following methods to open the Controller dialog box
for a given controller:
Double click the controller.
Highlight the controller, right click, and choose Edit Controller
Information from the drop down menu.
From the Main Menu bar, select Edit and choose Controller.
Click the Edit Controller icon.
Controllers are identified by their MAC addresses. The Controller
dialog box opens for the selected controller (Figure 5.8), with the
Controller Identity tab selected by default.
Note: The Advanced tab is available only for iSTAR controllers that
are using firmware version 4.0.0 or greater.
Field Description
MAC address Displays the last six nibbles of the controllers MAC address.
You cannot edit this field.
MAC addresses are unique hardware addresses that identify
controllers and other Ethernet devices. They are built into
GCMs at production time. A controllers MAC address is
printed on a label that is attached to the GCM. The first six
nibbles of the MAC address are fixed for all controllers (set
at 00-50-F9).
Field Description
Master controller Select this option to indicate that the controller is a master.
If you select this option, the Master tab changes to a Host tab.
You can then use the Host tab to specify the host with which
the controller communicates and the type of connection to
the host (see Table 5.8).
If you do not select this option, it indicates that the controller
is a member controller communicating with a master
controller. You can then use the Master tab to specify the
master controller with which the controller communicates
and the type of connection to the master controller.
Field/Option Description
Use this as the If checked, uses the Ethernet adaptor specified on this
Primary Ethernet tab as the primary Ethernet connection. Use the Host tab
Adaptor to configure secondary Ethernet connections (master
controllers only).
Obtain an IP address If you select this option, the controller uses the IP
from a DHCP Server addresses assigned by the DHCP server that you
specify. Software House recommends that you select
this option.
Field/Option Description
Obtain Domain Name If you select this option, the controller automatically
Server addresses obtains Domain Name Server addresses. Software
automatically House recommends that you select this option.
Use the following Select this option if you want to specify the Domain
Domain Name Server Name Server(s) that the controller should use. Then
addresses enter the IP addresses of the Primary and Secondary
DNS Servers in the provided fields.
Optionally, you can also enter a DNS Query Suffix (for
example, yourcompany.com).
Section Description
Section Description
Field/Section Description
Phone number The host phone number for the RAS server.
Domain Enter the domain name for the RAS account. Do not enter
a workgroup into this field.
Section Description
Configuring RAS
When you select a modem or serial connection as the primary or secondary
path for a master on the Host tab, the fields on the RAS tab become active
(Figure 5.9).
Configuring SNMP
On iSTAR controllers running firmware version 4.0.0 or greater, you can
enable and configure Simple Network Management Protocol (SNMP)
communication.
To configure SNMP
1. In the ICU controller list, select the iSTAR controller for which you
want to enable SNMP.
5. Refer to the following table for information about the items on this
dialog box.
Field Description
Community Name Set the SNMP communities that this Controller belongs to.
An SNMP device or agent can belong to more than one
SNMP community. A device will not respond to requests
from SNMP management stations that do not belong to
one of its communities. Obtain this information from you
Network Administrator.
Field Description
Rights Set the access right for the specified community. when an
SNMP message is received by the Controller, it is
evaluated based on these rights.
No Access The SNMP message from a management
system in this community is discarded.
Read Only Only GET, GET-NEXT, and GET-BULK
requests are processed. SET requests are not processed
from this community.
Read Create SET, GET, GET-NEXT, and GET-BULK
requests are processed.
SNMP Trap Enter the IP address or host name of the SNMP Trap
Manager IP Manager for this iSTAR Controller.
Address or Host
Name
SNMP Hosts Accept SNMP packets from any host Select this option if
you want the iSTAR controller to accept SNMP messages
from any host.
Only accept SNMP packets from this Host Select this
option if you want the iSTAR controller to accept SNMP
messages only from a specified host.
IPAddress or Host Name Specify the IP address or host
name of the SNMP Host for this iSTAR Controller.
Note: You must use Internet Explorer v5.0 or higher to run the
Diagnostic Utility.
To start the iSTAR Web Page Diagnostic Utility from the ICU
1. In the ICU window, select a controller and right-click. A drop-down
menu appears (Figure 5.12).
5. If a Network Controller password was not configured for the utility, the
Controller Status web page opens in the default web browser
(Figure 5.16).
6. In both the User Name and Password fields, enter the password you
configured in the CCURE Administration application.
7. Click OK.
Internet Explorer opens with the status for the selected controller
displayed in the main window (Figure 5.16).
4. In the Web Diagnostics box, clear the Enabled check box, then click
OK.
2. Type your message and click Send. The ICU sends the message to all
other ICU users in the subnet.
Note: Use the User Message dialog box to advise other users that you
are configuring an iSTAR Classic, iSTAR Pro, or iSTAR eX
within a specific cluster. This good practice procedure
prevents other users from configuring the same iSTAR, and
maintains control over iSTAR addresses.
Note: You can use this procedure to download new firmware only to
controllers that are currently using firmware version 3.2.1 or
greater.
Note: You can also start the download process by clicking the
icon on the toolbar.
4. Click Browse and navigate to the directory in which you stored the
firmware image file.
5. Select the firmware image file and click Open. The selected file is
displayed in the Firmware Image File to Download box.
The iSTAR Web Page Diagnostic Utility uses a web page interface that is
included in the iSTAR Pro firmware. Use the Diagnostic Utility to view
diagnostic and status information for a controller or cluster in an Internet
Explorer browser window.
Note: The Web Page Diagnostic Utility has not been evaluated by UL.
In This Chapter
Starting the Diagnostic Utility .............................................................. 6-2
Navigating the Diagnostic Utility ......................................................... 6-3
Viewing the Status Screen .................................................................... 6-4
Viewing the Cluster Information Screen .............................................. 6-7
Viewing the Object Store Database Screen .......................................... 6-8
Diagnostic Screens.............................................................................. 6-10
Note: You can also start the Diagnostic Utility from the ICU. See
Connecting to the iSTAR Web Page Diagnostic Utility, on
page 5-33.
2. In both the User Name and Password fields, enter the password you
configured in the CCURE Administration application
(Options>System Variables >Controller)
After the login information has been verified, the Controller Status
window appears (Figure 6.2 on page 6-3).
Note: The password that you enter for the Diagnostic Utility is
different than the one used for the ICU.
Drop-Down
List
Menu
The menu in the left-side frame is the entry point to all the other screens. It
remains fixed in the left-side frame while the right-side frame changes
according to the menu selection.
Notice the drop-down list at the top of the menu. The MAC address of the
selected controller appears in the rectangular box. Once connected to a
controller, all of the cluster members associated with that controller are
accessible. Connect to them by selecting them from the drop-down list box.
Click the down arrow to expand the list. The numbers shown in the list
correspond to the associated controllers MAC addresses.
Item Meaning
Item Meaning
Boot loader The version of the firmware that loads the Windows
CE operating system onto the controller.
MAC Address The last six nibbles of the Media Access Control
(MAC) address of the controller. The first six nibbles
of the MAC address are the vendor portion, and are
always 0050F9.
Master MAC address The MAC address assigned to the cluster master
controller. This field is not displayed if the current
controller is a master controller.
Local Date / Time The local date, time, and time zone at the controller.
This value is reported each time the controller is
queried, and it is necessary to click the browsers
Refresh button to update it.
GMT Date / Time The date and time expressed in Greenwich Mean
Time or Universal Time. This value is reported each
time the controller is queried, and it is necessary to
click the browsers Refresh button to update it.
Item Meaning
Boot Date / Time The GMT date and time at which the controller was
last booted.
Elapsed Time Since Boot The amount of time that has passed since the system
was booted.
Total Program Memory The total amount of controller flash ROM memory,
in bytes.
Total Storage Memory The total amount of SDRAM available for CCURE
access control data.
Free Storage Memory The amount of free SDRAM available for CCURE
access control data.
Master (or Host) The status of the connection to the master controller
Connection Status (for members) or to the host (for masters).
PCMCIA Ethernet Card The IP address of the PCMCIA Ethernet card, if the
Address controller has one. N/A if the controller does not
have a PCMCIA Ethernet card.
Modem The modem type, if the controller has one. N/A if the
controller does not have a modem.
Controller SDRAM
Memory (in bytes)
Table 6.2 describes the controller SDRAM memory status that displays at the
top of the window.
Item Meaning
Total Object Store Indicates the total SDRAM memory that is available for
the Object Store Database.
Total Object Store memory is based on the total system
memory minus the 8 MB of memory that is used for the
iSTAR driver processes.
In the database table, you can click on the following database names to
display more details about the selected database:
Personnel Displays personnel records.
Tracking Displays anti-passback information.
ACMClearanceDB Displays all clearances that have been configured.
EventLinkDB Displays the Link ID, State, Activation Time, Start
Time, and Link time for event links.
TimeSpecDB Displays all time specifications that have been
configured.
Phone Number The RAS telephone number.
ConnectionPath Displays all connection path information for the
current controller.
Diagnostic Screens
Diagnostic screens display information about the:
iSTAR network
Readers and I/O devices connected to the iSTAR Pro
SID (Subsystem ID) diagnostic level controls
Network Diagnostics
The Network Diagnostics selection displays diagnostic information about
iSTAR networks, addresses, data transmissions, protocols, and routing.
Figure 6.6 shows a portion of the Network Diagnostics screen.
In addition to IP information, this screen also shows TCP, UDP, ICMP, ARP,
and routing information.
Each subsystem (e.g., General Controller I/O, Comm Server etc.) has several
report categories. To display or log any or all of these, click the appropriate
check boxes.
You can display diagnostic information from the iSTAR Diagnostic Control
window using either:
A Real Time Monitoring window, from the ICU
or
A terminal session, such as a Hyperterminal session
Note: Set the Comm port to 115,200 baud, 8-bit, 1 stop bit, hardware
flow control.
1. Open a web browser, and enter the URL or IP address of the iSTAR Pro
controller for which you want diagnostic information. The Diagnostic
Utility appears.
3. Select the information you want to display for each component and
click Submit.
You can also use the ICU to display diagnostic messages. To display
diagnostic messages using the ICU:
1. In the ICU main window, highlight the controller you selected in the
Web Page Diagnostic Utility, right click, and select Real Time
Monitor from the drop-down menu. The Set Diagnostic Levels
window displays.
2. Click OK to display the message levels you selected in the Web Page
Diagnostic Utility, or select new levels by checking items on the Set
Diagnostic Level dialog box.
The iSTAR Pro includes an LCD message display. For normal operations, the
LCD should be configured to display status messages. For troubleshooting
operations, you can configure the LCD to display diagnostic messages about
readers, card data, inputs, outputs, network ports and devices.
In This Chapter
Setting the LCD Display....................................................................... 7-2
Displaying Status Messages.................................................................. 7-3
iSTAR Pro Diagnostic Tests ................................................................. 7-4
Restricted Functions ........................................................................... 7-15
Figure 7.1 shows the location of the LCD and switch S4. See S4 (Diagnostic
and Status Messages), on page A-4 for a summary of S4 settings.
P3
P10
P5
S4
P7
LCD1
S1 LED1 LED2
LCD
Display
P6
J4
S5
P9
When ICU Block is On, the LCD displays general status messages; however,
fields in the ICU dialog box are grayed out and cannot be edited. With ICU
Block Off, the LCD displays general status messages, and users can read,
write, and update the ICU configuration.
To display status messages on the LCD and turn ICU Block On or Off, set
Switch 4 positions 5-8 to the following:
S4-5 On Off
S4-6 On Off
S4-7 On Off
S4-8 On Off
Note: Diagnostic tests add overhead to iSTAR Pro processing, and may
degrade system performance. When the diagnostic tests are
complete, deactivate the test by resetting S4 to display status
information.
To set the mode for card reader diagnostics, set S4 switches 5-8 to the
positions shown in Table 7.2.
S4-6 On Off
S4-8 On On
You can also use the iSTAR Web Page Diagnostic Utility to view reader
diagnostic information. Refer to Diagnostic Screens, on page 6-10 for
information about this utility.
Output Diagnostics
The iSTAR Pro provides three types of output tests:
Manual output test tests a specific output that is activated manually by
the technician
Automatic output test automatically activates and tests every output on
the system
ACM output test automatically activates and tests only ACM outputs
The manual output test is an end-to-end test that displays information about
outputs that are activated manually by a technician. The outputs you are
testing can be attached to the iSTAR Pro through readers and R/8 boards.
Information displays on the LED for two seconds.
To activate the manual output test, set S4 switches 5-8 to the positions shown
in Table 7.3.
Switch Position
S4-5 Off
S4-6 Off
S4-7 On
S4-8 On
The automatic output test is an end-to-end test that automatically activates all
outputs attached to the iSTAR Pro. The outputs you are testing can be
attached to the iSTAR Pro through readers and R/8 boards. Output
information displays on the LED for approximately one second. However,
since outputs activate faster than the one second LCD display, the LCD will
not display all output information.
To activate the automatic output test, set S4 switches 5-8 to the positions
shown in Table 7.4.
Switch Position
S4-5 Off
S4-6 On
S4-7 On
S4-8 On
The ACM-only output test automatically activates all ACM outputs one by
one. Test results are indicated by the LED associated with each ACM output.
To activate the ACM output test, set S4 switches 5-8 to the positions shown
in Table 7.5.
Switch Position
S4-5 Off
S4-6 On
S4-7 Off
S4-8 Off
Input Diagnostics
The input diagnostic test is an end-to-end test that displays information about
inputs that are activated manually. Inputs tested can be attached to the iSTAR
Pro through the ACM, readers, and I/8 boards. Information displays on the
LED for either one second (Position 6, On) or two seconds (Position 6, Off).
To activate input diagnostic tests, set S4 switches 5-8 to the positions shown
in Table 7.6.
Position Setting
S4-5 Off
S4-7 On
S4-8 Off
Systems with the RS-485 and/or RS-232 components wired for loopback will
display test results on the iSTAR Pro LCD if the S4 switches are set as shown
in Table 7.7. The LCD display includes only success messages.
P3
P10
P5
Pin 5
Pin 4
P7
LCD1
Pin 3 S1 LED1 LED2 - + - + -
P6
Pin 2 J4
S5
Pin 1 + - + - +
P9
P3
P10
P5
Pin 4
Pin 3
P7
Pin 2 LCD1
S1 LED1 LED2 - + - + -
P6
Pin 1 J4
S5
+ - + - +
P9
To test the Ethernet and PCMCIA ports, set S4-5 through S4-8 to the
positions shown in Table 7.7.
Switch Position
S4-5 On
S4-6 Off
S4-7 Off
S4-8 Off
Note: You must disconnect the PCMCIA card, if one is installed, when
you test the onboard Ethernet port.
3. If you have not already done so, set S4 switches 5-8 to the positions
shown in Table 7.7.
5. Verify that the iSTAR Pro is displayed in the ICU (look for the MAC
address that is displayed on the LCD).
6. From the ICU, double-click on the entry for this iSTAR Pro to open the
Controller dialog box (see Figure 5.8 on page 5-22).
9. If the iSTAR Pro retains the IP address (1.1.1.3), then the Ethernet and
Flash have passed the diagnostic test.
10. When the test is complete, set S4 Positions 5-8 to display status
messages (see Table 7.1 on page 7-2).
5. If you have not already done so, set S4 switches 5-8 to the positions
shown in Table 7.7.
The LCD displays only success messages. If no message displays, the card is
defective/not recognized by the iSTAR Pro, or the PCMCIA port is not
communicating.
The LCD displays only success messages. If no message displays, the card is
defective/not recognized by the iSTAR Pro, or the PCMCIA port is not
communicating.
Switch Position
S4-5 On
S4-6 On
S4-7 Off
S4-8 Off
After setting the switches, the LCD instructs you to reboot the iSTAR
Pro.
2. Press the iSTAR Pro Reset Switch (see Figure A.1 on page A-2).
The LCD displays the results of the diagnostic test. If the DIMM
memory passes, the following message is displayed on the LCD:
DIMM Test Passed
Reboot
The GCM batteries provide 24 hour backup, and require 24 hour charge
time.
NOTE. The iSTAR Pro Battery Charger test does not indicate battery
condition, it only tests the charger circuit.
NOTE The batteries provide power to retain the volatile memory data
(clearances, activity, etc.) in the event of a power failure. The batteries
do not supply enough power for iSTAR Pro normal operations.
Switch Position
S4-5 On
S4-6 Off
S4-7 Off
S4-8 On
5. When the test is complete, reinsert the battery and reset S4 switches 5-8
to display status messages (see Table 7.1 on page 7-3).
Restricted Functions
Some S4 settings are reserved, or are used only at the request of Software
House Customer Support. Table 7.10 shows reserved and restricted settings.
S4 Switch Setting
Description
Position 1 Position 2 Position 3 Position 4
Off On Off Off To clear on board DIMM memory and data on Flash memory,
set S4 switches 5-8 to these positions, then press the reset
button.
This resets the iSTAR Pro configuration to the factory
default. You will have to reconfigure the IP address and
identity parameters if you use these settings.
Off Off On Off Reserved. Do not use these settings unless specifically
requested to do so by Software House Customer Support.
Off Off Off On If reset is pressed, causes the iSTAR Pro to reboot using the
boot image instead of the main image.
Controls and
Indicators
In This Appendix
GCM Controls and Indicators.............................................................. A-2
ACM Controls and Indicators.............................................................. A-6
Power Indicator
S2 Switch
P3
P10
P5
S4 Switch
RS-485 P7
P7
LCD1
S1 LED1 LED2 LCD
RS-232 P6 Display
P6
J4
S5
Reset Button
P9
Component Description
This section describes GCM controls and indicators.
Reset
Push in the reset button (S5) to reboot the iSTAR Pro (when power is on).
Table A.1 shows the default settings that configure P6 for RS-232.
Table A.1: RS-232 Default Settings
Switch 1 Switch 2
1 2 3 4 5 6 7 8 1 2
S2 (Terminate RS-485)
Position 5 Position 6
On On
S4 positions 5 through 8:
Activate status messages (with ICU Block on or off)
Activate diagnostic tests for troubleshooting
Disable DIMM slot memory burst mode
Off Off Off Off ICU Block Off (Read/Write/Update) - Display General Messages
Off Off Off On Display card data from last card read (slow mode).
Off On Off On Display card data from last card read (fast mode).
Off Off On Off Display supervised input changes, 2 second LCD display.
Off Off On On Manual output test (including readers and R/8 boards).
Off On Off Off Automatic ACM output test (does not include readers and R/8 boards).
Off On On On Automatic ACM output test (including readers and R/8 boards).
On Off On On Disable DIMM slot memory burst mode. You must disable burst
mode if you are not using a supported DIMM (see page 1-3) and cannot
boot the iSTAR Pro or you are receiving boot errors. After disabling
burst mode, the iSTAR Pro will boot normally.
After booting the iSTAR Pro, you can set S4-5 through S4-8 to other
positions as needed. If the memory does not work in burst mode, disable
burst mode when you boot the iSTAR Pro.
S4 Restricted Switches
S4 positions 1 through 4:
Are reserved for iSTAR Pro features
Activate diagnostic or repair operations for use by Technical Support
representatives.
Switch Setting
Description
Position 1 Position 2 Position 3 Position 4
On On or Off On or Off On or Off Reserved. Do not set position 1 to Off unless specifically
instructed to do so by Customer Support.
Off On Off Off Clears on board DIMM memory and data on flash memory.
Off Off On On
Off On Off On
Off On On Off
Off On On On
Off Off Off On Causes iSTAR Pro to reboot using the boot image instead of
the main image.
LED Indicators
S2 Wiegand Enable/Disable
S4 (RS-485
Termination
P34 (Voltage)
Power LED
Component Description
This section describes ACM controls and indicators.
Reset
S2
The S2 component contains switches that enable and disable unused Wiegand
connections. Table A.5 shows S2 settings:
Table A.5: S2 Settings for Wiegand Connections
S3
S3 position 1 sets LED features. This switch and position perform the same
function as the JP 19 connector on the iSTAR Classic board.
Table A.6 shows S3 settings for Position 1. Please note that the position of the
S3 switch is inverted on the ACM.
Table A.6: S3 Switch Settings
S4
RS-485
Switch On Off
Component
LEDS
DS1 and DS2 should be on solid. If DS1 and DS2 are blinking, it indicates a
reader bus error. In general, this indicates that a hardware unit (such as a
reader, I/8 board, or R/8 board) is configured in the CCURE software but is
not seen by the hardware. This may or may not be a hardware failure,
depending on the intent of the technician (that is, the hardware may have been
configured in the CCURE software before the hardware has been installed).
Jumpers
LED and Beep Switch 3 (S3) on the ACM controls the reader LED display and whether the
Control reader beeps on a card read.
Table A.8: S3 LED and Beep Control
The LED control is for read heads connected to the Wiegand (WG) ports.
The LEDs on read heads that are connected to the STARn ports are
controlled by the RM-4 or RM-4E.
S3-1 and S3-2 provide the same LED control that is available on the RM-4
and RM-4E.
ON ON 1 Wire (A,B,C)
External Bi-color If both switches are Off, the Function is External Bi-color, which refers to
LED Control the two LEDs (Red and Green) in the reader. The function is essentially
Tri-color because in some cases the LEDs will appear as Yellow.
There are two instances of External Bi-color; two wire and one wire. With
two wire, the Red and Green LED drives are wired as shown in Figure 2
1 Wire (Yellow)
The Yellow LED drive gets inverted in the read head resulting in a Red LED
when the signal is low and a Green LED when the signal is high. If the
Yellow LED drive is oscillating, the Red and Green LEDs will oscillate and
it will appear to the human eye that the LED is Yellow. The iSTAR Pro will
oscillate the Yellow drive at 1 KHz when a Yellow LED display is required.
When S3-1 is Off and S3-2 is On, it specifies Three wire LED control. In
this case, the Red, Green, and Yellow LED drives are wired to its associated
LED of the same color as shown in Figure 4.
When S3-1 is On, it specifies One Wire (A,B,C) mode. In this case, a single
LED drive (Red or Green or Yellow) is wired with varying results as shown
in Figure 5.
Three Wire LED Control mode is typically used for older read heads that
have a single LED that is either On, Off, or flashing.
Part Numbers
In This Appendix
iSTAR Pro Part Numbers......................................................................B-2
Qualified PCMCIA Cards.....................................................................B-3
Part Number
GMT date/time, controller display via web 6-5 Connected to alternate master message 5-18
Green LED A-12 Connected to Host message 5-18
Guidelines for setting up primary path 2-14 Connected to Master message 5-18
Controller Identity tab 5-22
controller information displayed using 1-20
H copying to PC or laptop 5-7
displaying host IP address 5-17
Help, ICU 5-15 displaying number of active 5-19
Host displaying parent IP address 5-17
connecting to controller via RAS dialup displaying type of controller 5-18
modem 4-16 Ethernet Adapter tab 5-23
connecting to controller via RS-232 4-13 Host/Master tab 5-25
connections between alternate master and how cluster information is displayed 5-8
2-11 main window 5-9
displaying IP address 5-17 main window features 5-14
networking with 1-5 Not Connected message 5-18
Host connections 4-10 to 4-18 opening monitor controller Diagnostic screen
using RS-232 4-12 5-15
via modem 4-15 opening Options window 5-12
via network 4-10 pinging controllers 5-15
RAS tab 5-26
rebooting message 5-18
I refreshing controller information 5-11
refreshing window 5-15
I/8 module setting parameters 1-19
description 1-16 starting 5-9
ICU 5-1, 5-1 to 5-39 status of controllers 5-18
Advanced tab 5-27 troubleshooting tools 5-3
assigning cluster member address 5-17 using on PC or laptop 5-7, 5-20
assigning master IP address 5-17 using password window 5-9
Attempting host connection message 5-18 using the toolbar 5-14
Attempting master connection message 5-18 using to manually configure the master 5-4
Beaconing for Host message 5-18 WAN configurations 5-4, 5-5
Beaconing for IP Address message 5-18 ICU Help 5-15
Beaconing for Master message 5-18
ICU lock 5-8
changing password 5-12
ICU options, setting 5-11
Comm Fail message 5-18
configuring controllers 5-20 ICU password, changing 5-12
configuring iSTAR clusters 5-4 Identifying master or member 5-18
configuring master controller 5-3 Indicators
cluster members losing connection with 2-12 Number of controllers, displaying 5-19
displaying IP address 5-17
indicating 5-23
primary communications path and 2-8 O
specifying for cluster 2-14
using ICU to manually configure 5-4 Object Store Databases screen 6-8
Memory Options dialog box, opening 5-12
check controller DRAM 6-9 Output, definition of 1-17
Memory card diagnostic test 7-11
Memory configuration, GCM 1-11
Memory enhancements 1-2
P
Menu bar, ICU window 5-19 P34
Modem 3-5 function A-6
equipment wiring specifications 3-12 using A-9
Modem cards B-3 Parameters, setting for cluster 1-19
Modem diagnostic test 7-11 Parents IP address, viewing 1-20
Modules, optional 1-16 Part numbers
ACM B-2
Monitor controller diagnostic screen, opening
5-15 Ethernet cards B-3
Mounting the enclosure 4-4 iSTAR Pro B-2
PCMCIA cards B-3
Password
N configuring for ICU 5-12
ICU window 5-9
Name, viewing controller status 1-20 network 5-33, 5-35
Names, controller 5-17 Path to host, using web to check on 6-6
Navigating, iSTAR Web Diagnostic Utility (see PC, using ICU on 5-7, 5-20
Diagnostic Utility) 6-3
PCMCIA 1-11
NetBIOS 2-4
approved cards B-3
Network diagnostic test 7-9
communicating via TCP/IP 2-2
Physical requirements 3-4
platforms 2-2
Pinging selected controller via ICU 5-15
requirements 3-4
Ports
Network connections 1-2
Ethernet 1-11
Network diagnostics, viewing 6-10
GCM serial 1-11
Network Password dialog box 6-2 PC card 1-11
Not Connected status message 5-18 Power
UL Listing xiv
Upgrading firmware 1-4 Y
URL, entering controller 6-2 Yellow LED A-12
User message window 5-37
V
version 6-5
Viewing controller diagnostics 6-12
Viewing diagnostic information 1-4
W
Web based iSTAR Diagnostic Utility screen 6-3
Web diagnostics
controller status screen (also see Diagnostic
Utility) 6-4
Wiegand card 1-12
biotmetric 1-12
proximity 1-12
smart 1-12
swipe 1-12
Wiegand ports, power ratings 3-7
Wiegand proximity 1-12
Wiring
ground requirements 3-15
requirements 3-12
Wiring specifications
control signal 3-12
door contact 3-12
modem, iSTAR Pro 3-12
readers 3-13
relay control 3-12
Request-to-exit 3-12
RS-485 3-12