Preliminary Project Report

Designing Work Organizations

PGP-I 2017-18

Understanding organizational structure,

policies and its impact on performance of
employees of

Name Roll Number

Ankush Kumar PGP33215
Anmol Verma PGP33216
Anshul Goyal PGP33217
Devjyot Singh Samlok PGP33223
Sukhdarshan Singh Saini PGP33247
Vaisakh Subrahmoni PGP33256
Primary Research: Proposed Questionnaire
In order to get a firsthand perspective of the structure and employee perception, we
have planned to visit the Big Bazaar outlet in Hazratganj, Lucknow. With a 15
question survey, we plan to interview ~20 associates at the outlet. The survey will be
taken by our group members personally.
The following questions have been created using the questionnaire measures for
employee motivation and morale study:
https://www.psc.isr.umich.edu/dis/infoserv/isrpub/pdf/Somequestionnariemeasures_2
351_.PDF

1) To test Involvement and innovation

a) Do you like to suggest to your supervisor a different or better way of doing
something on the job?
b) Is constructive criticism accepted?
c) do you often try out, on your own, a better or faster way of doing something on
the job?
d) do you get chances to try out your own ideas on your job, either before or after
checking with your supervisor?
e) Is it usually better to let your supervisor worry about new or better ways of
doing things?
2) To test for internal motivation
a) Does time seem to drag for you at work?
b) do you do some extra work for your job which isn't really required of you?
c) Do you work harder than the other people doing your type of work at your
organization?
3) To test for management level motivation factors
a) Does management express concern about employees personal grievances
b) Is the higher management approachable to employees at every level?
c) Is there a transparent performance evaluation method followed?
4) To test for Identification with the organization
a) If you could begin working over again, how likely would you be to choose big
bazaar a place to work?
b) Do you tell anyone in your immediate family about the culture and work at big
bazaar?
c) How many times you have been a part of dinner or some other social event
outside office hours in past few years?
Organizational Structure
The following is a basic chart defining the structure at a local store level:

Each local store is led by a Store Manager who can have multiple Assistant Store
Managers reporting to him.
At the next level, a series of managers working in tandem. There are department
managers such as Fashion, Food, Electronics etc. Then there is a HR, Sales, and
other support teams such as Marketing, Logistics, Maintenance, Security etc.
The two major teams, Sales and Department teams are further divided into several
levels.
Secondary Focus Areas
We have also decided to focus on the following secondary areas to understand more
about the structure and design of a local Big Bazaar outlet. To understand this, we
will be taking a look at a few of their policies related to each of the below.

1. Rewards and Recognition

2. Job Training Structure
a. Initial Training
b. On the Job Training
3. Employee Engagement Activities
4. Employee Benefit Initiatives
5. Support from the corporate office to local stores