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FALL-2017

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Master of Business Administration - MBA Semester 3

HRM303-Employee Relations Management-4 Credits

(Book ID: B1734)

Assignment (60 Marks)

Note: Answers for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.

Q1. Define Strategy. Describe the different strategy levels in an organization.

Answer. Definition of Strategy Johnson and Scholes define strategy as “The direction and scope
of an organisation over the long-term; which achieves advantages for the organisation through its
configuration of resources within a changing environment, to meet the needs of markets and to
fulfill stakeholders’ expectations.”

The main levels of strategy of an organisation are:

• Corporate level strategy: It frames the overall business direction and goals.

• Business-unit level strategy: It specifies the methods the organization uses to compete in
particular markets.

• Functional level strategy: It outlines the strategy of individual departments and divisions like
finance, marketing, etc.

Q2. Write down the elements & dimensions of Organizational Culture?

Answer. Elements of Organizational Culture

Organizations (e.g., project/programme purpose organizations) develop their own culture. The
culture of a organization consists of elements that are valued and practiced. The emerging
challenges for communicating and organizing in a global/local operational environment (think
globally, act locally) are based on understanding the interrelationships among cultural differences,
communication behaviors, and organizational relationships both within and outside of the
organization. The challenge for a manager is to examine the current culture and style of
communication operating within an organization and to develop communication skills that will
allow for the insight, sensitivity, vision, versatility, focus, patience, and global-localism called for in
today’s complex work environment.

Q3. Explain the reasons for grievances? List out the various points that was considered as
precautions while Handling Grievances.

Answer. Causes of Grievance

FALL-2017
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SET-II

Q1. Discuss the Collective Bargaining Process and its issues.

Answer. The collective bargaining process comprises of five core steps:

1. Prepare: This phase involves composition of a negotiation team. The negotiation team should
consist of representatives of both the parties with adequate knowledge and skills for negotiation.
In this phase both the employer’s representatives and the union examine their own situation in
order to develop the issues that they believe will be most important. The first thing to be done is
to determine whether there is actually any reason to negotiate at all. A correct understanding of
the main issues to be covered and intimate knowledge of operations, working conditions,
production norms and other relevant conditions is required.

Q2. What is a Trade Union and what are its activities? Explain the functions of Trade Unions.

Answer. A trade union is an organisation made up of members (a membership-based


organisation) and its membership must be made up mainly of workers. One of a trade union's
main aims is to protect and advance the interests of its members in the workplace.

Most trade unions are independent of any employer. However, trade unions try to develop close
working relationships with employers. This can sometimes take the form of a partnership
agreement between the employer and the trade union which identifies their common interests
and objectives.

Q3. Write a brief note on the following:

a. Decision Making and its types

b. Disciplinary procedure

Answer. a. Decision Making is the process of choosing the best alternative for reaching objectives.

Managers make decisions affecting the organization daily and communicate those decisions to
other organizational members.

Some decisions affect a large number of organization members, cost a great deal of money to
Carry out, or have a long term effect on the organization. Such significant decisions can have a
major impact, not only on the management systems itself, but on the career of the manager who
makes them.

FALL-2017
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Visit www.instamojo.com/subjects4u search and pay
according to your requirements.
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