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RESEARCH

ACCURACY IN ED TRIAGE FOR SYMPTOMS OF


ACUTE MYOCARDIAL INFARCTION
Authors: Susan F. Sanders, PhD, APRN, ACNS-BC, CEN, and Holli A. DeVon, PhD, RN, FAHA, FAAN, Statesboro, GA, and Chicago, IL

Earn Up to 9.5 CE Hours. See page 367.

Introduction: More than 6 million people present to emergency Results: Emergency nurse triage accuracy was 54%. Patient race
departments across the United States annually with symptoms of and presence of chest pain were significant predictors of accuracy.
acute myocardial infarction (AMI). Of the 1 million patients with AMI, Emergency nurse age was a significant predictor of accuracy in triage,
350,000 die during the acute phase. Accurate ED triage can reduce but years of experience in nursing was not a significant predictor.
mortality and morbidity, yet accuracy rates are low. In this study we
Discussion: Of the 9 variables investigated, only patient race,
explored the relationship between patient and nurse characteristics
symptom presentation, and emergency nurse age were significant
and accuracy of triage in patients with symptoms of AMI.
predictors of triage accuracy. Inconsistency in triage decisions may
be due to other conditions not yet explored, such as critical thinking
Methods: This retrospective, descriptive study used patient skills and executive functions. This study adds to the body of
data from electronic medical records. The sample of 286 patients was evidence regarding ED triage of patients with symptoms of AMI.
primarily white, with a mean age of 61.44 years (standard deviation However, further exploration into decisions at triage is warranted to
[SD], ±13.02), and no history of heart disease. The sample of triage improve accuracy, expedite care, and improve outcomes.
nurses was primarily white and female, with a mean age of 45.46
years (SD, ±11.72) and 18 years of nursing experience. Nineteen Key words: Triage; Accuracy; Gender; Race/ethnicity; AMI;
percent of the nurses reported having earned a bachelor’s degree. Experience

ccurate decisions at ED triage can reduce mortality urgent but stable and can safely wait in the waiting room;

A and morbidity, yet data indicate that accuracy rates are


low. 1,2 More than 6 million patients present to
emergency departments across the United States every year
level 4, nonurgent; and level 5, referable to another care
provider such as a clinic setting. The American College of
Cardiology (ACC) and the American Heart Association
with chest pain; 6 million more present with additional (AHA) recommend that certain goals be met for patients
symptoms of coronary heart disease such as dizziness, nausea, presenting to the emergency department with symptoms
or shortness of breath. 3 Coronary heart disease is the leading suggestive of acute myocardial infarction (AMI): obtain an
cause of death in the US. 4 Investigating the possible reasons for electrocardiogram (ECG) within 10 minutes of arrival; have
inaccuracy is necessary to improve care in these populations. a patient evaluated by a health care provider within 10
According to the Emergency Severity Index (ESI), 5 minutes; and initiate thrombolytics within 30 minutes or
patients are assigned a triage level based on the following percutaneous coronary intervention within 90 minutes of
scale: level 1, resuscitation needed; level 2, emergent; level 3, arrival. 6 To meet these goals requires that a patient be
triaged as level 2 and moved to an area for initiation of care.
The time to ECG may be beyond the control of the
Susan F. Sanders, Member, Coastal Empire Chapter, is Assistant Professor,
School of Nursing, Georgia Southern University Statesboro, GA.
emergency nurse when staffing is low; however, a decision
Holli A. DeVon is Associate Professor, College of Nursing, University of
to allow the patient to wait in the waiting room with a level
Illinois at Chicago, Chicago, IL. 3 designation violates the ACC and AHA standards.
Supported by a Spring 2011 Kaiser Permanente Evidence-Based Research Award. Determining the severity of illness and urgency of care
For correspondence, write: Susan F. Sanders, PhD, APRN, ACNS-BC, CEN, required are the main functions of the emergency nurse in
School of Nursing, Georgia Southern University, PO Box 8158, Statesboro, the triage role. Triage level designation is a subjective
GA 30460; E-mail: sfsanders@georgiasouthern.edu. decision based on input from several sources. In preliminary
J Emerg Nurs 2016;42:331-7. triage decision making, triage is not always straightforward,
Available online 4 March 2016 and diagnostic tests may be limited. Along with data
0099-1767
collected during a brief nursing assessment, the nurse elicits
Copyright © 2016 Emergency Nurses Association. Published by Elsevier Inc.
All rights reserved.
other information such as medical history and accompany-
http://dx.doi.org/10.1016/j.jen.2015.12.011 ing signs and symptoms. Nurses in the triage role have the

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responsibility of identifying patients with cardiac emergen- accuracy. Results are mixed from studies in which the
cies who need prompt care. correlation between experience, education, and accurate
decision making in triage has been investigated. 1,2,11
Literature Review The AHA depicts classic AMI symptoms as central
chest discomfort that may be described as pressure, fullness,
In studies that used designs such as retrospective electronic squeezing, or pain with radiation to the arms, neck, jaw,
medical record (EMR) review, written vignettes, comput- back, and abdomen. 6 These symptoms may be accompa-
erized visual vignettes, and direct observation of triage to nied by shortness of breath, nausea, lightheadedness, and
investigate ED triage, accuracy rates from 40% to 70% were sweating. 13 The ED triage decision is made more difficult
found. 2,7–9 Investigating the ability to predict hospital because patients present with varying symptoms, some of
admission is another design used in studies aimed at which are considered to be typical of AMI and some
identifying accurate decision making by emergency nurses. 1 atypical. The patient who presents with a classic set of signs
Nursing research has continued to identify inaccuracies in and symptoms suggestive of AMI (ie, clutching the chest,
triage decisions. 7,8,10 Urgent cases assigned nonurgent short of breath, pale, and diaphoretic) will undoubtedly be
status may place patients at risk for delayed treatment and immediately recognized by the emergency nurse and result
poor outcomes. Patients may be judged by the triage nurse in a level 1 or 2 triage designation.
as not having a medical emergency when one exists. When However, not all patients present with easily recogniz-
this situation occurs, the patient is said to be undertriaged, able symptoms, and symptom presentation may vary by
meaning the patient was assigned a lower triage level than is gender and race/ethnicity. 13,18–20 Previous studies have
actually warranted. 11 Patients are also sometimes over- found the incidence of a classic set of symptoms during an
triaged—that is, assigned a triage level higher than AMI to be as low as 27%. 13,14 Less typical symptoms may
necessary—which may cause a stable patient to be seen have an impact on triage decisions, 21,1 highlighting the
ahead of a patient with an emergent medical need. For complexity of patient assessment and the variations in
persons with AMI, the consequences may be permanent individuals. In studies of patients with unstable angina and
cardiac muscle damage and even death. It is important to AMI, symptoms of acute coronary syndrome were
note that a possible limitation in studies of triage decisions is identified as chest pressure, chest discomfort, chest pain,
that a correct decision is multifaceted. Most patients shoulder pain, arm pain, upper back pain, lightheadedness,
presenting to the emergency department have not yet shortness of breath, sweating, unusual fatigue, nausea,
received a differential diagnosis at the point of triage. A palpitations, and indigestion. 22 Patients presenting with
patient experiencing immediate life-threatening symptoms symptoms that are not classic may present a more difficult
suggestive of AMI may be deemed correctly triaged when challenge for the emergency nurse.
given a level 1 instead of a level 2 designation. 5 Studies identify limited accuracy in triage level
The association of patient characteristics and designations and the inability of the emergency nurse to
triage accuracy has been investigated by nurse researchers consistently identify patients with symptoms of possible
with varying results. Females were more often triaged AMI. 7,10–15,1,22,23 Therefore, the purpose of this study was
incorrectly in numerous studies, 7,8 as were nonwhite to explore the relationship between patient and RN
patients. 13 Younger patient age has been noted to decrease characteristics and the accuracy of triage in patients with
triage accuracy. 13,14 In a study of cardiac triage decision symptoms suggestive of AMI, as well as to identify the
making, registered nurses (RNs) were found to hold cultural patient and nurse characteristics that predict triage accuracy
biases and stereotypes. Specific cues utilized in triage in this patient population.
decision making included patient demographics, attitudes,
perceptions, and cultural beliefs. 15
Researchers investigating factors that affect patient
outcomes identified RN education level and years of Methods
experience as significant variables. 16 Benner and Tanner 17
hypothesized that novice RNs are hesitant and slow in This retrospective, descriptive study used patient data from
assessment of patients in their care and experienced RNs are EMRs. Information from EMRs for a convenience sample
rapid and fluid in problem solving in patient situations. of patients presenting for ED care was used in data
Although the work of Benner and Tanner 17 emphasized collection. To obtain the demographic characteristics,
stages of knowledge from novice to expert, it is unclear emergency nurses who were noted as making the triage
whether these stages influence emergency nurse triage decisions in the EMRs included in the study were invited to

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participate via completion of a questionnaire once written Power analysis 24 suggested that a minimum sample size
informed consent was obtained. of 113 patient triage decisions was needed for a maximum
The study was conducted at a 660-bed regional health of 9 predictor variables, a medium effect size, and an α of
care system operating emergency departments at 2 sites in less than 0.05 with a power of 0.80. The possible predictor
the Southeastern United States. At the time of this study, variables were sex, age, and race/ethnicity of the patient and
site 1 logged approximately 50,000 ED visits a year, and site sex, age, race, education level, and years of general nursing
2 logged approximately 32,000 ED visits a year. Combined, experience of the emergency nurses, along with years of
the 2 sites employed 92 emergency nurses and evaluated specific emergency nursing experience. A medium effect size
approximately 2200 patients for AMI per year. Triage role was chosen based on a review of studies evaluating accuracy
assignment was made by the ED charge nurse at the start of in ED triage. 12–15 A 2-tailed P value of ≤ .05 was considered
each shift. No set protocol was used for assignment of duty significant for all analyses. Descriptive statistics were
areas. New graduates were not assigned to the triage role. assessed for patients and nurses. Frequencies and percent-
After institutional review board approval was obtained ages were calculated for the patient characteristics of sex,
from both the university and the health care system, a query race/ethnicity, marital status, and medical history. Cross-
list of patient records was generated for review and possible tabulation procedures between cases with and without
study inclusion. Inclusion criteria were patients at least 21 missing values and the dependent measures were all
years old with symptoms suggestive of AMI. Exclusion nonsignificant. Inferential statistics were then conducted.
criteria included (1) patients who were in critical condition, These analyses included Pearson’s correlations and logistic
required resuscitation, or had a severely altered level of regression. Because we were looking only at accuracy, the
consciousness; (2) patients arriving via ambulance; and (3) decision made by the triage nurse was the unit of analysis.
patients with a documented traumatic event. Patients Two logistic regression procedures were conducted. RN
arriving via ambulance were excluded from the study level of education data was missing in 90 cases; therefore,
because of the potential bias associated with the triage nurse only 196 cases were included in the regression model.
having prior knowledge of the patient’s status. In addition, Accordingly, 2 logistic regression procedures were conducted,
we sought to limit the heterogeneity of the sample to reduce one with level of education and one without level of
potential confounders such as preliminary diagnosis, ECG education. Because level of education did not significantly
data, or physical status of the patients. Variables of interest predict accuracy of triage level designation, only the findings
including the patient’s chief complaint taken from the first of the second logistic regression procedure, which does not
triage note, final diagnosis, triage level assigned, patient include the education variable, are presented.
gender, patient age, patient race/ethnicity, and emergency
nurse were obtained from the EMR. Symptoms included in
the study were those identified by the AHA along with the Results
more vague symptoms of unusual fatigue, nausea, palpita-
tions, and indigestion. 21 Records were chosen based on Patients (N = 283) were between 26 and 95 years old with a
these symptom presentations at triage, not final diagnosis of mean age of 61.44 years (standard deviation [SD], ± 13.02).
AMI. We were interested in determining if characteristics of the The majority of patients were white (67.1%); 31.1% were
patient or nurse were predictors of triage accuracy in patients African American, and 0.8% were of another race/ethnicity.
with symptoms suggestive of AMI. This determination included There was nearly an equal number of women (51.9%) and
the “rule out” patient as well as the “rule in” patient. Accuracy men (48.1%). Most of the patients were nonsmokers
was determined based on whether patients with symptoms (74.6%). Forty-eight percent of the patients had a body
suggestive of AMI, not the final diagnosis, excluding those in mass index greater than 29. One third (30.4%) of the
need of resuscitation, were assigned a level 2 triage designation. patients had diabetes, and 43.1% reported a history of
EMR review occurred first, and then information cardiac disease. A majority of the patients (88.7%) reported
regarding emergency nurse characteristics was obtained via experiencing chest pain in addition to their other symptoms
use of a questionnaire from consenting emergency nurses. at triage. Clinical characteristics of the sample are presented
Anonymity was not possible because nurses’ names were in Table 1.
noted in the EMR, but confidentiality was preserved in the Triage level designations from 286 EMRs were
following manner: Data were coded and entered into an investigated, representing 66 emergency nurses. Forty of
electronic data file. All data sets were de-identified. The data 66 emergency nurses participated in the study, for a
were stored in a locked file cabinet and on a password- and response rate of 60.6%. Characteristics of nurses not
firewall-protected computer. participating in the study were not included in the

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regression model. The range of number of triages conducted A total of 155 cases (54.1%) had an appropriate triage
per emergency nurse was 1 to 22, with 5 emergency nurses designation of level 2 required for a patient with symptoms
in the study triaging 10 or more patients. The triage role was suggestive of AMI. Nonwhite patients were more likely to
randomly assigned by the charge nurse, with only new receive an accurate triage level than were white patients
graduates not being assigned to the role; therefore, all levels (odds ratio [OR] = 2.07, P = .010). Patients who
of experience were represented in the sample. Emergency experienced chest pain were more likely to receive an
nurse level of education data were missing in 90 of the triage accurate triage level than were patients who experienced
cases; therefore, only 196 triage cases were included in the symptoms of AMI other than chest pain (OR = 2.55, P =
regression model. Little’s Missing Completely at Random .022). Neither patient gender nor patient age was a
test was conducted, which indicated that the missing data predictor of accuracy of triage in this study sample. Sex
were in a random pattern and not statistically significant. and race were separate variables and were not entered into
The majority of emergency nurses were female the regression model testing the interaction of the two.
(70.3%), and all who reported their race were white. The The age of the emergency nurse was a predictor of
age of emergency nurses ranged from 26 to 64 years, with a accuracy in triage. The older the emergency nurse, the
mean age of 45.46 years (SD, ± 11.72). Years of general greater the likelihood that the triage level designation was
nursing experience ranged from 3 to 35 years, with a mean accurate. Neither level of education nor years of experience
of 17.96 years (SD, ± 10.43). Years of emergency nursing predicted accuracy of triage level designation. Results are
experience ranged from 3 to 35 years, with a mean of 10.98 presented in Table 2. Because only 12 of the emergency
years (SD, ± 8.51). A large number of nurses reported nurses in this sample were male and 100% of the emergency
having earned an associate’s degree (45.6%), and the nurses were white, the variables of gender and race of the
remainder reported that their highest degree was a BSN emergency nurse were not included in data analysis.
(19.1%). A small proportion of emergency nurses were
categorized as diploma nurses (3.5%).
Discussion

The correct triage level designation can be crucial in


TABLE 1 determining how quickly an ECG is obtained and how
Patient characteristics quickly the patient is examined by a health care provider;
Variable No. (%) thus, an accuracy rate of 54% is concerning. Previous
studies of triage accuracy have identified low triage accuracy
Gender
rates. 7,10–15,1,22,23 Of the 9 patient and emergency nurse
Male 136 (48.1)
variables investigated, only patient race, symptom presen-
Female 147 (51.9) tation, and emergency nurse age were significant predictors
Race/ethnicity of triage accuracy.
White 190 (67.1) African American patients in this study were more
African American 88 (31.1) likely to be accurately triaged, which may be partially due to
Hispanic or Latino 1 (0.4) the higher burden of heart disease risk born by African
Multiracial 1 (0.4) Americans. 25 Race/ethnicity was noted to be a significant
Missing 3 (1.1) contributor in a study of pain-related assessments, with
Marital status older African-American women perceived by RNs as having
Single 31 (11) and expressing more pain. 26 Although accuracy of triage
Married 168 (59.4) level designation in that study was not identified, the visual
portrayal of pain by patients was noted as a significant
Divorced 41 (14.5)
decision point.
Widowed 40 (14.1)
Age biases were identified in studies of triage decisions
Missing 3 (1.1) when considering an AMI diagnosis. 13,14,27 Neither the sex
Current smoker 72 (25.4) nor the age of the patient was found to be a significant
Diabetes 86 (30.4) predictor of triage accuracy in this study. This finding is
Previous cardiac disease 122 (43.1) contrary to previous studies identifying male gender and
Chest pain at triage 251 (88.7) patient age as a predictor of accurate triage level
designation. 13,14,27

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TABLE 2
Logistic regression model with predictors of accuracy in triage
Variable B (CI 95%) SE Wald OR
Patient
Male sex –0.37 0.26 2.07 0.69
Nonwhite patient 0.73 (0.181-1.28) 0.28 6.58 2.07
Chest pain 0.94 (1.66-3.13) 0.41 5.24 2.55
Registered nurse
Older age 0.07 (0.98-2.52) 0.03 4.34 1.07
Years of experience –0.03 0.03 0.53 0.98
Years of ED experience –0.05 0.27 0.04 0.95

CI, Confidence interval; OR, odds ratio; SE, standard error.


* Significance noted. Overall model χ2 = 25.44; P = .001.

Older age of the emergency nurse was found to be a is certainly on the minds of nurses in the triage role. The
significant predictor of accuracy in triage level designation catalyst for this work was the concern that patients may have
of patients with symptoms suggestive of AMI, but years of a poor outcome as a result of lengthy waits in the
experience was not a significant predictor. It is possible that waiting room. Does the nurse well-trained in ESI make a
older emergency nurses have better critical thinking skills difference? Does education and experience improve accuracy
and are able to synthesize history and clinical presentation. in these patients?
It is also possible that older emergency nurses may have The ESI 5-level system defines level 3 as “urgent but
personal or family experiences with cardiac-related events, stable to wait in the waiting room.” 5 The emergency
leading to the more accurate triage level designation for departments in this study frequently acquired a long line of
patients triaged. Years of experience and older age did not “level 3s” with no re-sorting within that level. Thus,
necessarily go hand-in-hand, because years of experience assigning a level 3, 4, or 5 for a patient with symptoms
was not a predictor of accuracy in triage of patients with suggestive of AMI was deemed inaccurate for the purposes
symptoms suggestive of AMI. It is possible that nurses may of this study, specifically because of the need to get an ECG
have chosen emergency nursing after years in another field. within 10 minutes of arrival and be assessed rapidly.
Studies have consistently failed to identify links between Investigating the possible reasons a patient is more likely
experience in nursing and accuracy in triage level to be left in the waiting room to wait was at the heart of
designations. 11,15,27 this study.
Although studies identify education level as having a
positive effect on overall patient outcomes, 16 nurse
education was not a predictor of accuracy in triage level Limitations
designations in this study. Nearly half of the patients in this
study (N = 139) were triaged by an emergency nurse with A limitation of this study is that data were gathered by
an associate’s degree or diploma as their highest level of retrospective EMR review. Patients may have reported
education. additional symptoms that were not documented by the
In this study, patients reporting chest pain were more emergency nurse at the time of triage. Missing information
likely to be accurately triaged. Chest pain is the hallmark also may have led to the exclusion of some EMRs in the
symptom of cardiac ischemia, and thus it is not surprising that study, because data collection was dependent on the
patients in this study who reported chest pain were triaged emergency nurse documentation of a chief complaint.
correctly. However, patients presenting with AMI are known Another limitation was the lack of demographic
to experience multiple symptoms, 13,18,21 and many patients do information from nurses who did not participate in the
not experience chest pain, 13 which may put patients without study, which resulted in 90 patient cases being excluded.
chest pain at risk for delayed treatment or missed diagnosis. 13,14 Forty of 66 emergency nurses participated in the study. The
The decision from the emergency nurse standpoint that response rate of 60.6% is considered a relative strength of
includes “Would you give up your last bed for this patient?” the study. Although 90 patient cases were excluded, the

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study sample was well powered (n = 283 patient triage sample of nurses is needed to determine both patient and
designations) to detect significant, relevant variables. organizational outcomes of an inaccurate triage designation.
This study was limited to patients arriving by a private
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