GIG OCA ROBLES SEAMEN’S HOSPITAL

Associated Marine Officers’ and Seamen’s Union of the Philippines

AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

FEBRUARY Ave %
Waiting Time 4 4 3 4 3 3.6 72
Personnel 4 4 3 4 4 3.8 76
Services Rendered3 4 2 3 4 3.2 64
Facilities 3 3 2 4 3 3 60
Accessibility 4 4 2 4 4 3.6 72

March
Waiting Time 5 3 5 4 3 4 5 4 3 4 5 2
Personnel 5 4 5 4 5 4 4 4 3 5 5 4
Services Rendered5 4 5 4 5 4 4 4 4 5 5 2
Facilities 4 2 5 4 4 4 3 4 4 4 5 2
Accessibility 5 4 5 4 4 4 4 4 4 5 5 2

February March
Waiting Time 3.6 3.8
Personnel 3.8 4.3
Services Rendered3.2 4.1
Facilities 3 3.7
Accessibility 3.6 4.3

February March
Waiting Time 72 25.3
Personnel 76 28.4
Services Rendered64 27.6
Facilities 60 24.4
Accessibility 72 28.4
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

GIG OCA ROBLES SEAMEN’S HOSPITAL

Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-ITF

Chart Title

Waiting Time
Personnel
Services Rendered
Facilities
Accessi
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Waiting Time Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT
Personnel
Services Rendered
OUT-PATIENT DEPARTMENT
Facilities
Accessi

Prepared by: Received by: Noted by:

Jaswant V. Estrera Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
OIC - OPD/ER Head Nurse Chief Nurse Hospital Administrator
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Ave %
2 4 4 3.8 25
4 4 4 4.27 28
3 4 4 4.13 28
3 3 4 3.67 24
4 5 5 4.27 28
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

February
March

Criteria:
1 - Poor
2 - Fair
3 - Good
4 - Very Good
5 - Excellent
March

Facilities February

Accessibility
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT
March

OUT-PATIENT DEPARTMENT
Facilities February

Accessibility

Approved by:
Richard John C. Pecson, MD, FPOA
Medical Director
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

DECEMBER 2009

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 0.26 7.32
Week 2 1.62 3.3
Week 3 4.71 5.2
Week 4 2.1 5.48

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

DECEMBER 2009

7
8
6
5 5 Time Arrival to Time Seen
5
4
MINUTES

3 Time Seen to Time of

2 Consultation
2 2

Week 1
Week 2
Week 3
Week 4
WEEK
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

JANUARY 2010

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 1.32 2.76
Week 2 0.88 4.83
Week 3 1.25 4.42
Week 4 1.26 4.05

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

JANUARY 2010

5 5
4
4 4
3 Time Arrival to Time Seen
3
MINUTES

1 Time Seen to Time of

2 Consultation
1 1
1 1

Week 1
Week 2
Week 3
Week 4
WEEK
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

PATIENT'S SATISFACTION SURVEY

FEBRUARY 2010

Criteria Mean Score Percentage

Waiting Time 3.6 72%
Personnel 3.8 76%
Services Rendered 3.2 64%
Facilities 3.0 60%
Accessibility 3.6 72%

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

PATIENT'S SATISFACTION SURVEY

FEBRUARY 2010
Percentage

4.0 0.72 0.72

3.0
CRITERIA RATE

2.0

1.0
CRITERIA:
1 - POOR 0.6
0.0
2 - FAIR 0.76
Waiting Time 3 - GOOD
Personnel 4 - VERY
Waiting Personn Services
Services Rendered
Facilities GOOD Time el 0.64 Rendere
Accessibility 5- d
EXCELLENT Facilities Accessibi
lity
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

FEBRUARY 2010

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 1.32 2.76
Week 2 0.88 4.83
Week 3 1.25 4.42
Week 4 1.26 4.05

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

FEBRUARY 2010

5 5
4
4 3 4 Time Arrival to Time Seen
3
MINUTES

1 Time Seen to Time of

2 Consultation
1 1
1 1

Week 1
Week 2
Week 3
Week 4
WEEK
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

urse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

urse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

PATIENT'S SATISFACTION SURVEY

MARCH 2010

Criteria Mean Score Percentage

Waiting Time 3.8 76.0%
Personnel 4.3 85.4%
Services Rendered 4.1 82.0%
Facilities 3.7 73.2%
Accessibility 4.3 85.2%

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

PATIENT'S SATISFACTION SURVEY

MARCH 2010

Percentage

4.4
4.2 0.76 0.85
4.0
CRITERIA RATE

3.8
3.6
3.4
3.2 CRITERIA:
1 - POOR0.85 0.73
Waiting Time 2 - FAIR
Personnel 3 - GOOD
Services Rendered Waiting Personn Services
Facilities 4 - VERY 0.82
Accessibility GOOD Time el Rendere
5- d
EXCELLENT Facilities Accessibi
lity
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

MARCH 2010

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 0.92 13.25
Week 2 2.37 9.55
Week 3 0.92 15.43
Week 4 0 8.91

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

MARCH 2010

20
13 15
15
Time Arrival to Time Seen
10 10
MINUTES

Time Seen to Time of

9 Consultation
5 1 2
1
Week 1
Week 2
Week 3
Week 4
WEEK
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

urse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

PATIENT'S SATISFACTION SURVEY

APRIL 2010

Criteria Mean Score Percentage

Waiting Time 4.25 85%
Personnel 4.13 82.6%
Services Rendered 4.25 85%
Facilities 4.25 85%
Accessibility 4.38 87.6%

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

PATIENT'S SATISFACTION SURVEY

APRIL 2010
Percentage

4.4
0.85 0.88
4.3
CRITERIA RATE

4.2

4.1
CRITERIA:
4.0 1 - POOR0.83
0.85
2 - FAIR
Waiting Time 3 - GOOD
Personnel
Services Rendered 4 - VERY Waiting Personn Services
Facilities GOOD 0.85
Accessibility Time el Rendere
5-
d
EXCELLENT
Facilities Accessibi
lity
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

APRIL 2010

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 10.1 15.95
Week 2 8.17 17.85
Week 3 3.8 17.36
Week 4 3.91 11.89

WEEK 1 - Patient's waiting time from time of arrival until time seen has an average of 10.1 minutes. In addition,
there is an average of 15.81 minutes waiting time from time seen to time of consultation.

WEEK 2 - Patient's waiting time from time of arrival until time seen has an average of 3.59 minutes. In addition,
there is an average of 14.43 minutes waiting time from time seen to time of consultation.

WEEK 3 - Patient's waiting time from time of arrival until time seen has an average of 3.35 minutes. In addition,
there is an average of 11.11 minutes waiting time from time seen to time of consultation.

WEEK 4 - Patient's waiting time from time of arrival until time seen has an average of 3.63 minutes. In addition,
there is an average of 16.43 minutes waiting time from time seen to time of consultation.

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical
Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

APRIL 2010

20 16 18
17
15 10 Time Arrival to Time Seen
8
MINUTES

10 12 Time Seen to Time of

5 Consultation
4
4

Week 1
Week 2
Week 3
Week 4
WEEK
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical
Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

PATIENT'S SATISFACTION SURVEY

MAY 2010

Criteria Mean Score Percentage

Waiting Time 4.08 81.6%
Personnel 4.5 90%
Services Rendered 4.5 90%
Facilities 4.5 90%
Accessibility 4.5 90%

The table describes the patient’s satisfaction survey at the Out-Patient Department in the month of May 2010.

On those surveyed, out of the five criteria, which were the basis for the survey, four of them absorbed a mean score of 4.5 with
percentage of ninety (90%), On the other hand, the waiting time got a mean score of 4.08 with 81.6% satisfaction rate.

To sum up, the patients, who conducted the survey in the month of May, rated the department very good.

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

PATIENT'S SATISFACTION SURVEY CRITERIA:

1 - POOR
MAY 2010 2 - FAIR
3 - GOOD
4 - VERY
Percentage GOOD
5-
EXCELLENT

4.5 4.5
4.5 4.5 4.5 0.82 0.9
4.4
4.3
CRITERIA RATE

4.2 4.1
4.1
4.0
0.9 0.9
3.9
3.8 Waiting Personn Services
Waiting Time Time el
0.9 Rendere
Personnel d
Services Rendered
Facilities Facilities Accessi
Accessibility
bility

The graph describes the patient’s satisfaction survey at the Out-Patient Department in the month of May 2010.

As delineated, the four criteria, which were personnel, services renderd, facilities, accessibilityh, gathered a mean score of
4.5(Very Good) with percentage of ninety (90%), respectively. On the other hand, the waiting time got a mean score of 4.08 with
81.6% satisfaction rate.

Overall, the patients, who conducted the survey in the month of May, rated the department very good.
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
The graph describes the patient’s satisfaction survey at the Out-Patient Department in the month of May 2010.
AMOSUP-PTGWO-IT

As delineated, the four criteria, which were personnel, services renderd,

OUT-PATIENT facilities, accessibilityh, gathered a mean score of
DEPARTMENT
4.5(Very Good) with percentage of ninety (90%), respectively. On the other hand, the waiting time got a mean score of 4.08 with
81.6% satisfaction rate.

Overall, the patients, who conducted the survey in the month of May, rated the department very good.

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

MAY 2010

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 5.02 15.81
Week 2 3.59 14.43
Week 3 3.35 11.11
Week 4 3.63 16.43

WEEK 1 - Patient's waiting time from time of arrival until time seen has an average of 5.02 minutes. In addition,
there is an average of 15.81 minutes waiting time from time seen to time of consultation.

WEEK 2 - Patient's waiting time from time of arrival until time seen has an average of 3.59 minutes. In addition,
there is an average of 14.43 minutes waiting time from time seen to time of consultation.

WEEK 3 - Patient's waiting time from time of arrival until time seen has an average of 3.35 minutes. In addition,
there is an average of 11.11 minutes waiting time from time seen to time of consultation.

WEEK 4 - Patient's waiting time from time of arrival until time seen has an average of 3.63 minutes. In addition,
there is an average of 16.43 minutes waiting time from time seen to time of consultation.

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

MAY 2010

20 16
14
15 16 Time Arrival to Time Seen
11
MINUTES

10 5 Time Seen to Time of

5 4 Consultation
3
4

Week 1
Week 2
Week 3
Week 4
WEEK
The bar graph illustrates the trends of patient’s waiting time from the time of patient’s arrival to time seen by the nurses and the
time of consultation in the month of May 2010.

As delineated, the time of arrival of the patients to time seen by nurses gradually decreases from week 1 to week 3 with a
difference of 2.67minutes. From the last two weeks of May, there is slight increase in number of minutes waiting time ranging from
3.35minutes to 3.63minutes. Furthermore, a significant drop of figures was noticed on time seen by nurses until the consultation
time in first three weeks of the month. However, there is a striking rise of number in minutes between the time seen to the
consultation time from week 3 (11.11minutes) to week 4 (16.43minutes).

Overall, Patient’s waiting time from time seen by nurses to the time of consultation accumulated large duration compared to the
patient’s arrival up to time seen by nurses.
time of consultation in the month of May 2010.
GIG OCA ROBLES SEAMEN’S HOSPITAL
As delineated, the time of arrival of the patients toMarine
Associated time Officers’
seen by andnurses gradually
Seamen’s decreases
Union of the Philippines from week 1 to week 3 with a
difference of 2.67minutes. From the last two weeks of May, there is slight increase in number of minutes waiting time ranging from
AMOSUP-PTGWO-IT
3.35minutes to 3.63minutes. Furthermore, a significant drop of figures was noticed on time seen by nurses until the consultation
time in first three weeks of the month. However, there OUT-PATIENT
is a striking DEPARTMENT
rise of number in minutes between the time seen to the
consultation time from week 3 (11.11minutes) to week 4 (16.43minutes).

Overall, Patient’s waiting time from time seen by nurses to the time of consultation accumulated large duration compared to the
patient’s arrival up to time seen by nurses.

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT
Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Recommending Approval by: Approved by:

___________________ ________________________

Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN

rse Hospital Administrator Medical Director

 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

PATIENT'S SATISFACTION SURVEY

JUNE 2010

Criteria Mean Score Percentage

Waiting Time 3.83 76.6%
Personnel 4.13 83%
Services Rendered 4.13 83%
Facilities 3.9 78%
Accessibility 4.2 84%

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 

PATIENT'S SATISFACTION SURVEY CRITERIA:

1 - POOR
JUNE 2010 2 - FAIR
3 - GOOD
4 - VERY
Percentage GOOD
5-
EXCELLENT

4.5 4.5
4.2
4.5 4.1 4.5 4.5
4.2 0.77
4.1 0.84
4.4
4.1
4.3
4.0
CRITERIA RATE

4.2 4.1
3.9 3.8 3.9
4.1
3.8
4.0
3.7 0.83 0.78
3.9
3.8
3.6 Waiting Personn Services
Waiting Time Time el
0.83 Rendere
Personnel d
Services Rendered
Facilities Facilities Accessi
Accessibility
bility
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical Director
 
 
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

SUMMARY OF PATIENT'S WAITING TIME

JUNE 2010

Time Arrival to Time Seen Time Seen to Time of Consultation

Week 1 2.67 15.92
Week 2 2.97 19.74
Week 3 2.6 16.69
Week 4 2 19.81
Week 5 2.78 17.51

WEEK 1 - Patient's waiting time from time of arrival until time seen has an average of 5.02 minutes. In addition,
there is an average of 15.81 minutes waiting time from time seen to time of consultation.

WEEK 2 - Patient's waiting time from time of arrival until time seen has an average of 3.59 minutes. In addition,
there is an average of 14.43 minutes waiting time from time seen to time of consultation.

WEEK 3 - Patient's waiting time from time of arrival until time seen has an average of 3.35 minutes. In addition,
there is an average of 11.11 minutes waiting time from time seen to time of consultation.

WEEK 4 - Patient's waiting time from time of arrival until time seen has an average of 3.63 minutes. In addition,
there is an average of 16.43 minutes waiting time from time seen to time of consultation.
 GIG OCA ROBLES SEAMEN’S HOSPITAL
Associated Marine Officers’ and Seamen’s Union of the Philippines
AMOSUP-PTGWO-IT

OUT-PATIENT DEPARTMENT

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical
Director
 
 

SUMMARY OF PATIENT'S WAITING TIME

JUNE 2010

20
20 16 20
17
15 18
Time Arrival to Time Seen
10
MINUTES

Time Seen to Time of

3 3 Consultation
5 3
2 3
Week 1
Week 2
Week 3
Week 4
Week 5
WEEK
 10 Time Seen to Time of

MINUTE
3 3 Consultation
5 3
GIG OCA2ROBLES SEAMEN’S HOSPITAL
3 Union of the Philippines
Associated Marine Officers’ and Seamen’s
Week 1 AMOSUP-PTGWO-IT
Week 2
Week 3
Week 4
OUT-PATIENT DEPARTMENT
Week 5
WEEK

Prepared by: Reviewed by: Noted by: Recommending Approval by: Approved by:
 
_______________________ __________________ ____________________________ ________________________
____________________________
Stephanie Rose C. Tan, RN. Aileen N. Chua, RN Bernard A. Gortina, RN, REU, MN Rosaline K. Catulong, RN
Richard John C. Pecson, MD, FPOA
Staff Nurse Headnurse – ER/OPD/ICU Chief Nurse Hospital Administrator Medical
Director