Agile Transformation and Cultural Change

Agile Transformation and Cultural Change
A Lean approach to Change Management
Ágiles 2015
Johnny Ordóñez
Agile Transformation and Cultural Change
A Lean approach to Change Management
And now, What shall I say

after Angel Medinilla??
Ágiles 2015
Johnny Ordóñez
My pleasure!
A little bit about me
Community
Family
Ecuadorian(Agile(Community
Husband(of(a(great(woman
Lean(StartUp Quito
Father(of(two(wonderful(kids
Latam Agile(Community
Job Experience
+6(years(in(Agile
LeanHAgile(Coach(at(Cobiscorp
Seriva
SAFe Trainer(&(Consultant
Intergrupo
Thoughtworks
Johnny Ordóñez
Education5&5Certifications
Kanban(Methodologist(Certified
Interests
Certified(Scrum(Professional
Happiness(&(Culture
Certified(Scrum(Master
Enterprise(Agility
Certified(Product(Owner
Management(3.0
Certified(Scrum(Developer
Design(Thinking(&(UX
Master(of(IT(Management
Bringing Agile to organizations
is like dancing inside
a train wagon...
Why are we here?
Porque
Change
Agent somos como
este amigo
Porque
somos como
este amigo
What do we mean by culture?
“It is the acquired pair of glasses
through which we see life.”
– Mbarek A.
“I understand culture
as a treasure that is
part of our collective
memory, of our
perception of
ourselves.”
– Lidija N.
“Culture is something that unites people.”
– Anastasiya O.
“Culture is
simply a shared
way of doing
something with
passion.”
– Brian Chesky
¿What is Culture?
based on William Ouchi’s approach, Theory Z
BEHAVIOURS &
ARTIFACTS
Just what we see
MENTAL MODELS
How we rationalize something
Cognitive structures
emotions
BELIEFS & VALUES feelings
In what we believe childhood
expectatives motivation
The right one
Our education
faith
family hope parents
Agile as a Culture
BEHAVIOURS & tdd PRACTICES

ARTIFACTS standup
Just what we see pairing
simplicity
MENTAL MODELS satisfy the customer
How we rationalize something commitment PRINCIPLES
face to face
Cognitive structures evolutionary design
working software quality
individuals interactions
BELIEFS & VALUES service
In what we believe courage adapt VALUES
The right one transparency inspect
Our education
respect feedback
Agile as a Culture
tdd ¿Change starts

Doing Agile standup here?
pairing
simplicity
satisfy the customer
commitment
face to face
evolutionary design
Being Agile working software quality True Change
individuals interactions starts here!
service
courage adapt
transparency inspect
respect feedback
Organizational Culture
by Michael Sahota & Olaf Lewitz
The change
must be
made by
many sides
Why is it so hard to change?
Agile Culture
BEHAVIOURS & tdd PRACTICES

ARTIFACTS standup
Just what we see pairing
simplicity
MENTAL MODELS satisfy the customer
How we rationalize something commitment PRINCIPLES
face to face
Cognitive structures evolutionary design
working software quality
individuals interactions
BELIEFS & VALUES service
In what we believe courage adapt VALUES
The right one transparency inspect
Our education
respect feedback
Each element in the Culture is a Meme
MEME
All memes together form a Memeplex
MEME
Idea that reinforces itself
Foreign Idea
MEMEPLEX
System of Memes that operating (like Agile)
in coordination
The system
defends againts
the foreign
element
Organizational Culture is a Memeplex
Organizational Culture is a Memeplex
“Now there is
something called
Agile...”
"But it's only for sw

development...”
"It's just the

current fad
methodology...”
"With that it does

not affect my job...”
"But our contracts

are fixed scope..."
“Culture is the organization’s
immune system.”
– Michael Watkins
Is it possible to change a person or
an organization?
Perspectives of the Mindset
PHYSIOLOGICAL COGNITIVE
How works our brain at biochemical How our brains receives & process
level (Neuroscience) the information, How we learn
PHYSIOLOGICAL
How works our brain at biochemical
level (Neuroscience)
Neuroplasticity
The ability of our brains to find
new ways and “rewire” itself.
How works our brain at biochemical How our brains receives & process
level (Neuroscience) the information, How we learn
COGNITIVE
How our brains receives & process
the information, How we learn
GrowthMindset FixedMindset
Believe that we can learn Think that we cannot increase
anything if we put in the work, our skills or knowledge in a
practice, and effort to learn it. particular area.
Carol Dweck,
Stanford psychologist
How works our brain at How our brains receives & process
biochemical level (Neuroscience) the information, How we learn
Neuroplasticity GrowthMindset
The ability of our brains to find Believe that we can learn
new ways and “rewire” itself. anything if we put in the work,
practice, and effort to learn it.
Change begins with oneself
Communities
Companies
Group
Individual
Mindset
So, how can we influence the
culture?
Golden Circle of Change
based on Simon Sinek
¿WHAT?
¿WHO?
¿HOW?
¿WHY?
¿WHAT?
¿WHO?
¿HOW?
¿WHY?
Okay, what so "Agile" we are now?
AGILITY
Business Agility + Organizational Agility
“COSMETIC” AGILE
AGILITY
“COSMETIC” AGILE
Avoid this!
AGILITY
Agile is about People
¿WHAT?
¿WHO?
¿HOW?
WHY
¿WHY? Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
¿WHAT?
¿WHO?
¿HOW?
WHY
Ways to "manage" the change
Lean Change Management
by Jason Little
Fortunately, this guy

wrote this book!
JASON LITTLE
by Jason Little
Lean Change Management by Johnny
based on Jason Little’s model
DEFINE PRIORITIZE
Visioning by Value/Impact and Cost
Change Agent as Strategies Alignment with corporate goals
an organizational SYNTHESIZE Blast Radius INITIATIVES Create a MVC
Cultural Assessment Core Team
anthropologist Feelings
Perceptions
Polls
MINIMUN
ASSESSMENT INSIGHTS VIABLE
CHANGE
LEARN
OBSERVE, LEARN, REFLECT Valuable metrics
Schneider's Culture Model Feedback
PLAi model based on Reinventing Organizations More feelings
Serious Games REVIEW PREPARE
Inception
Interviews
INTRODUCE
DELIVER
Change Canvas
by Jason Little
People Process Tech5&5Tools Environment
+ H
Automated5 Continuous5 Conocimiento
Skills Motivación Framework Prácticas XP ALM Espacio Físico
Testing Delivery Compartido
Curso Coding( Equipos

OneHToH Junit(
SAFe Initiative Initiative TFS(Pilot en(una
One Pilot Dojos
mesa
Coaching(
Historias Initiative Initiative
POs
Priority
MVC 1
Mensajes
Coaching( Hapiness Open(
Initiative Initiative Cucumber Initiative en(las
Marketing Index Spaces
paredes
Initiative Initiative
MVC 2
Contratos Lightening(
Initiative Initiative Talks
Ágiles
H MVC 3
¿WHAT?
¿WHO?
¿HOW?
HOW
Experimentation and learning cycles
WHY
¿WHAT?
¿WHO?
¿HOW?
HOW
WHY
Enterprise Adoption Board
just an example of an Enterprise-level adoption team
HUMAN TALENT ENTERPRISE AGILE COACH

On-Boarding process. Portfolio & Program Level
Professional career Executive Staff
development.
AGILE COACH
Human Talent Team level
Enterprise
Agile Coach Coaching into process and practices
Scrum / Kanban
EXECUTIVE SPONSORSHIP
Alignment with organizational and
business perspectives. Executive Agile Coach
Proxy with other areas if it is required.
It helps manage formality.
TECHNICAL COACH / CD CONSULTANT
PMO Leader Tech & XP Practices
Team and Program level
Coach Working with DevOps, Architects
PMO Coaching into technical quality
Support the Change process
From Project Management Office
to Change Management Office.
Change Coalition
Change network through the Organization
VALUE STREAMS
Change Coalition
Change network through the Organization
VALUE STREAMS
¿WHAT?
¿WHO? WHO
Change coalition
Change agents like an Agile team
¿HOW?
HOW
WHY
¿WHAT?
¿WHO? WHO
Change coalition
¿HOW?
HOW
WHY
1. Create a SAGA
based on High Altitude Leadership
BELIEFS
WHAT HOW
Structure Processes and procedures
Plans Policies
Metrics Frameworks
BEHAVIUORS
TOOL SEDUCTION
Think that the tool is the solution.
It gives us security.
RESULTS
1. Create a SAGA
based on High Altitude Leadership
BELIEFS
SAGA
Something that inspires and evokes action.
Something in difficult times.
WHAT HOW
Structure Processes and procedures
Plans Policies
Metrics Frameworks
BEHAVIUORS
TOOL SEDUCTION
Think that the tool is the solution.
It gives us security.
RESULTS Avoid this!

2. Meeting Canvas
based on Amazemeet.com
3. Internal talks with special guests
3. Internal talks with special guests
4. Happiness Index
4. Happiness Index
5. Culture of Feedback
“Talk with Bill”,(CEO,,20,min)
One to,One sessions
Better retrospectives
¿WHAT? WHAT
Initiatives at all levels
Options and experiments
¿WHO? WHO
Change coalition
¿HOW?
HOW
WHY
“Never trust a
spiritual leader
change agent
who does not
dance.”
– Mr. Miyagi & Johnny !
Recommended books
What Is Organizational Culture? And Why Should We Care?
https://hbr.org/2013/05/what-is-organizational-culture
Culture over Process

http://blog.crisp.se/wp-content/uploads/2013/09/culture-over-process.pdf
Culture over Process - Video

https://www.youtube.com/watch?v=Rb0O0Lgs9zU
What is Organizational Culture — and Why Does it Matter?

http://www.organicworkspaces.com/pdf/What_is_Organizational_Culture.pdf
You can’t change culture; you can’t change attitudes.

http://www.iedp.com/Blog/you_cant_change_culture
Understanding and Working with Agile Culture

http://www.slideshare.net/michael.sahota/understanding-and-working-with-agile-culture-
pmisoc
Adoptando Scrum y no morir en el intento

http://www.slideshare.net/kleer_la/adoptando-scrum-y-no-morir-en-el-intento-agile-bolivia-
day-2012
Don’t Fuck Up the Culture

https://medium.com/p/597cde9ee9d4
The Culture Deck
https://medium.com/@pullnews/the-culture-deck-c4126ec63b18#.uwnh477mp
Exec Summaries High Altitude Leadership

http://es.slideshare.net/james3b/exec-summaries-high-altitude-leadership
The Competing Values Framework: Creating Value Through Purpose, Practices, and People
http://competingvalues.com/competingvalues.com/wp-
content/uploads/2009/07/Competing-Values-Leadership-Excerpt.pdf
The Agile Holocracy

http://www.drdobbs.com/architecture-and-design/the-agile-holocracy/240166629
Agile es cultura, pero cultura viva!

http://johnnyordonez.com/2014/06/10/agile-es-cultura-viva/
William Ouchi, Organizational Culture

https://vimeo.com/18404649
What is a Mindset?
https://flowchainsensei.wordpress.com/2012/07/24/what-is-a-mindset/
Critical Agile Memes

https://flowchainsensei.wordpress.com/2011/05/17/critical-agile-memes/
Fortalezas y debilidades – Culturas organizacionales
http://www.fuerzatres.com/2013/08/fortalezas-y-debilidades-culturas-organizacionales/
Implicancias del cambio organizacional

http://www.fuerzatres.com/2013/08/implicancias-del-cambio-organizacional/
Killing Hierarchy: Organization Design for Startups

http://www.skillshare.com/classes/marketing/Killing-Hierarchy-Organization-Design-for-
Startups/465270004?refId=3633976
Culture at Work: The Tyranny of 'Unwritten Rules‘

http://www.forbes.com/sites/rodgerdeanduncan/2014/02/13/culture-at-work-the-tyranny-of-
unwritten-rules/
How do you accelerate your enterprise agility?

http://www.slideshare.net/ThoughtWorks/slideshare-
agileleadership130507030700phpapp01
Organizaciones enfermas
http://johnnyordonez.wordpress.com/2012/08/02/organizaciones-enfermas/
The House of Agile & Lean Transformations

http://www.emilianosoldipmp.info/tag/business-agility/
What is Culture?
https://www.youtube.com/watch?v=57KW6RO8Rcs
Thank you!
Johnny Ordóñez
johnnyordonezortiz
@johnnyordonez
johnny Ordóñez

Agile Transformation and Cultural Change - Lean Approach To Change Management

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A Lean approach to Change Management

And now, What shall I say

BEHAVIOURS & tdd PRACTICES

tdd ¿Change starts

BEHAVIOURS & tdd PRACTICES

"But it's only for sw

"It's just the

"With that it does

"But our contracts

Fortunately, this guy

Curso Coding( Equipos

HUMAN TALENT ENTERPRISE AGILE COACH

RESULTS Avoid this!

Culture over Process

Culture over Process - Video

What is Organizational Culture — and Why Does it Matter?

You can’t change culture; you can’t change attitudes.

Understanding and Working with Agile Culture

Adoptando Scrum y no morir en el intento

Don’t Fuck Up the Culture

Exec Summaries High Altitude Leadership

The Agile Holocracy

Agile es cultura, pero cultura viva!

William Ouchi, Organizational Culture

Critical Agile Memes

Implicancias del cambio organizacional

Killing Hierarchy: Organization Design for Startups

Culture at Work: The Tyranny of 'Unwritten Rules‘

How do you accelerate your enterprise agility?

The House of Agile & Lean Transformations

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