John Edwin G.

Pedregosa
8238 Constancia Street, Barangay Olympia, Makati City
johnedwinpedregosa@gmail.com
+639361187940

Summary:
Six years experience in a healthcare account and three of which has been in a
managerial role where I strategically planned for the growth of my department, assisted in
capacity planning and cost/benefit analysis, reviewed and resolved challenges in sales from
process improvements and effective people management with a goal to bring and apply the
same results and add value to the organization.

Work Experience:
ARRIVA MEDICAL PHILIPPINES

Operations Manager March 2017 – Current

Determines operational strategies by conducting needs assessments, meeting quality and
customer service standards and contributing information and analysis to organizational strategic
plans and reviews.

Selected Key Accomplishments

● Exceeded our 2017 Q2 and Q3 Revenue goals by 9.7% and 4.8% respectively.
● Improved our Quality success index by 10% from Q2 and Q3 of 2017.
● Consolidated all process documentations for accreditation.
● Reorganized our monthly KPIs and aligned it to our goals.
● Mentored my supervisors by sharing what we learned from our 4 Disciplines of
Execution training.

Assistant Operations Manager June 2014 – March 2017

Reports to local and US Manager on daily departmental stats and personnel issues. Works with
supervisors to attain weekly/monthly departmental goals by our business reviews and provides
monthly touchpoints to them.

Selected Key Accomplishments

● Awarded Employee of the Year (2015).
● Implemented a new process which improved our DTS shipment rate by 100% from 2016
to 2017.
● Mentored high potential teammates that were promoted to Subject Matter Experts and
Supervisors.

Team Manager and Sales Supervisor June 2013 – June 2014

Lead and coached tenured and new hires and monitored the team’s day to day productivity.

Selected Key Accomplishments

● Instrumental in building the campaigns and connecting the end to end processes of
Pharmacy.

1
 ● Awarded as one of the Best Supervisors and Best Team in Sales.

Associate Trainer / Subject Matter Expert January 2013 – June 2013

Trained and assisted new hires with the help of adult learning theories. Recommended
continuous improvement in quality of services and provided training to production team.
Managed all communication with managers and resource groups.

Key Accomplishment
● Able to train 4 batches and switch to subject matter expert between those batches.

NATIONSHEALTH PHILIPPINES

Sales Representative September 2011 – January 2013

Provide high quality customer service and able to obtain their consents before we can release
their orders.

Key Accomplishments
● Perfect attendance as an agent.
● Commended by the QA Team as one of the agents with consistent high QA scores.

PHILIPPINE INTERACTIVE AUDIOTEXT SERVICES INC.

Document Sorter (Canadian Embassy) January 2008 – October 2009 I 1 year 8 months
Checks completion of requirements/documents for Canadian visa applicants.

Customer Service Representative October 2007 – January 2008 I 1 year 8 months

Assists UK visa applicants on their inquiries and schedules them for their appointments.

Education:
Arellano University
Bachelor of Science in Nursing
November 2009 – March 2011

University of Makati
Undergraduate: Nursing
June 2004 – October 2007

Training and Certification:

4 Disciplines of Execution
October 3 – 4, 2017

A-Talks with Francis Kong:

Transformational Leadership
July 10, 2017