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Master of Business Administration (MBA)

in
Quality Management

Input Qualification
The students admitted to the four-semester MBA in Quality Management must:
(i) hold an Integrated First Degree of BITS or its equivalent such as B.E. / B.Tech. / M.Sc. / MCA in relevant
disciplines, and
(ii) be employed professionals with minimum one year work experience in relevant domains.

Course No. Course Title Units


MBA ZC411 Marketing 4
MBA ZC415 Financial and Management Accounting 4
MBA ZC416 Managerial Economics 4
MBA ZC417 Quantitative Methods 4
MBA ZG511 Managing People & Organizations 4
MBA ZG514 Leadership & Managing Change 4
MBA ZG521 Financial Management 4
MBA ZG522 Total Quality Management 4
MBA ZG523 Project Management 4
MBA ZG525 Quality Management Systems 5
MBA ZG526 Operations Management 5
MBA ZG531 Statistical Quality Control 5
MBA ZG611 Strategic Management & Business Policy 4
MBA ZG641 Management Information & Decision Support Systems 5
MBA ZG661 Software Quality Management 4
MBA ZG623T Project 12

Course Descriptions

MBA ZC411 Marketing 4


Definition and scope, consumer behavior, competitive behavior, demand estimation, new product
introduction, product/brand management, pricing policies, channels of distribution, credit management,
advertising and other sales promotion, positioning, marketing regulation, market research basics of
industrial marketing.
MBA ZC415 Financial and Management Accounting 4
Basic concepts, double entry accounting, journal, ledger, trial balance, profit & loss account, balance
sheet, cash flow statement, financial statement analysis, ratio analysis, cost-volume-profit analysis,
inventory valuation, inflation accounting, cost accounting and budgetary control systems, financial
analysis and forecasting.
MBA ZC416 Managerial Economics 4
Fundamental concepts, supply, demand, market mechanism; theory of demand (consumer behavior);
production, costs (theory of the firm); market structures (perfect competition, monopoly, monopolistic
competition, oligopoly); circular flow of income, national income accounting, national income
determination; money and banking, employment, interest, inflation.
MBA ZC417 Quantitative Methods 4
Grouping data, measures of central tendency and dispersion, probability distribution, sampling and
estimation, testing hypotheses, chi-square and analysis of variance, regression and correlation, non-
parametric methods, time series and forecasting, index numbers, decision theory, linear programming,
transportation and assignment problems, queuing theory, network problems, simulation; application of
statistical software (SYSTAT, SPSS, SIMULA8, etc.) and spreadsheets.
MBA ZG511 Managing People & Organizations 4
Concepts and principles of management as applied to a variety of industries and organizations; study of
managerial roles, styles, activities and decision making; relationship with organizational effectiveness;
planning activities, leadership & control; manpower development; organizational behavior and theory.
MBA ZG514 Leadership & Managing Change 4
Individuals as leaders, team leadership and organizational leadership. Introduction to managing
change, management of change: organizational structure, culture, recruitment, performance
management, human resource development, reward management, employee relations and involvement,
downsizing, and evaluating and promoting.
MBA ZG521 Financial Management 4
Concepts and techniques of financial management decision; concepts in valuation - time value of
money; valuation of a firm's stock, capital asset pricing model; investment in assets and required
returns; risk analysis; financing and dividend policies, capital structure decision; working capital
management, management of cash, management of accounts receivable; inventory management, short
and intermediate term financing, long term financial tools of financial analysis, financial ratio analysis,
funds analysis and financial forecasting, operating and financial leverages.
MBA ZG522 Total Quality Management 4
TQM principles and practices; leadership; customer satisfaction; employee involvement; continuous
process improvement; supplier partnership; performance measures; statistical process control; ISO
9000; benchmarking; quality function deployment; concurrent engineering; experimental design;
Taguchi’s quality engineering; product liability.
MBA ZG523 Project Management 4
Concepts and techniques of project formulation, evaluation and implementation; Project planning and
scheduling; Risk management; Time-cost trade off; Resource leveling and allocation; Project
monitoring and control; Contract management.
MBA ZG525 Quality Management System 5
Quality system & quality management, evolution of quality post world war II era i.e. Quality control,
quality assurance, total quality control & total quality management; ISO 9000 series of standards,
formation of ISO (1947), background & development of ISO 9000. ISO 9000 family of standards,
selection & use of appropriate model of ISO 9000. Requirements of ISO 9001; System demonstration
& documentation, how to organize formal quality assurance system, pyramid of quality system
documentation structure, two tier, three tier & four tier documentation, preparation of quality manual
& quality procedures, quality records; Implementing documented quality system, how to proceed, how
to implement change, obtaining top management commitment, assessing current company position,
developing the implementation plan, initiating people (employees) to own the system, system
development; System audit & review, objective of system audit, types of quality audit, product Vs
system audit, internal quality audit, management review; System certification, benefits of third party
certification, choice of certification body, route to certification, surveillance & renewal; Other quality
system standards, relating ISO 9000 with QS 9000 and ISO 14000.
MBA ZG526 Operations Management 4
Operations strategy; process view vs. functional view in operations; factors in product and process
design and selection; facility configuration; demand planning and forecasting; capacity planning;
aggregate planning; planning service operations; productivity of operations; inventory planning and
independent demand systems; materials requirements planning; quality management; uncertainty and
variability; project management; current developments in operations management.
MBA ZG531 Statistical Quality Control 5
Sources of Variation: Common and Assignable Causes, Descriptive Statistics, Statistical Process Control
Methods, Control Charts for Variables, Control Charts for Attributes, C-Charts, Process Capability, Acceptance
Sampling, Operating characteristic curve, Statistical Quality Control in Services.
MBA ZG611 Strategic Management & Business Policy 4
Strategic management elements; internal, external, external environment. assessment of corporate
strengths, weaknesses and opportunities; planning and deployment of capital assets; profit planning
and control functions problems, pressures, responsibilities, limits of the chief executive; evaluation of
one's own business undertaking; formulating objectives, strategies, policies and programmes for
improving company’s present situation; personnel strength and implementation of the policies and
programmes, development, implementation, evaluation and control of strategies, strategic management
of MNCs, management style and behavior, corporate style, behavior and culture.
MBA ZG641 Management Information & Decision Support Systems 5
Data & information; characteristics of information; components of management information systems;
information flows; design and maintenance of management information systems; decision support
systems.
MBA ZG661 Software Quality Management 4
Software quality challenges and expectations; quality dilemma; software life cycle and link to quality;
quality gates, formal reviews, system requirement reviews, preliminary design reviews, critical design
reviews, test reviews; engineering reviews, walkthroughs, inspections, internal reviews; quality gate
categories; technical environment and quality; planning for software quality, quality requirements for
planning, quality needs, elements of quality planning, quality assessments during planning, software
quality organization requirements; quality evaluation of software development process, process quality
attributes, measuring software process quality; software process metrics; quality gate integrity;
software product quality, standards and conventions, metrics; quality hierarchy, factors; quality
assessment; quality evaluation techniques, reviews, walkthroughs, audit, inspections, analytical
evaluation techniques; quality systems.
MBA ZG623T Project 12
Consistent with the student’s professional background and work-environment, the student will be
required to carry out work-oriented projects. The student would be required to select an area of work in
Engineering / Management aspects that are considered vital to the sponsoring organization. At the end
of the semester, the student should submit a comprehensive Project Report. The student will be
evaluated on the basis of the various interim evaluation components, contents of the report and a final
seminar & viva-voce.

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