Project Report

On

Conflict Management & Negotiation

Name : Akash Gupta, Abhishek Saxena

Reg. No : 11407155, 11403500

Roll No : A24, A25

Subject : HRM 302

Submitted To: Ms. Nidhi

School Of Mechanical Engineering

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 Acknowledgement
We are thankful to LOVELY PROFESSIONAL UNIVERSITY
(LPU), Punjab for giving us such an opportunity and platform to
increase our knowledge and to understand the need of this subject by
live project.
We acknowledge our profound gratitude to our project guide Ms.
Nidhi for her consistence direction, guidance, support, which has led
to successful completion of our project.

We are also thankful to our parents and colleagues who helped me

whenever required.

Finally yet importantly, we would like to thank Almighty for blessing

us to do and complete this project.

Akash Gupta
Abhishek Saxena

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Conflict Management and Negotiation
Introduction

Conflict management is the process of limiting the negative aspects of conflict while
increasing the positive aspects of conflict.
The aim of conflict management is to enhance learning and group outcomes, including
effectiveness or performance in an organizational setting. Properly managed conflict can
improve group outcomes.
Transitions in Conflict thought
❖ Traditional view of conflict
The belief that all conflict is harmful and must be avoided.
Causes:
● Poor Communication
● Lack of openness
● Failures to respond to employee needs
❖ Human Relation view of conflict
The belief is that conflict is a natural and inevitable outcome in any group.
❖ Inter actionist view of conflict

It states that when conflict is based on issues rather than personalities, it can enhance problem
solving and creativity
● Open discussions of differing viewpoints allows for a thorough consideration of
alternatives and their consequences in the course of decision making.
● Conflict can also increase motivation and energize people to focus on a task.
5 Conflict Management Strategies

1. Accommodating

This is when you cooperate to a high-degree, and it may be at your own expense, and
actually work against your own goals, objectives, and desired outcomes. This approach is
effective when the other party is the expert or has a better solution. It can also be
effective for preserving future relations with the other party.

2. Avoiding

This is when you simply avoid the issue. You aren’t helping the other party reach their
goals, and you aren’t assertively pursuing your own. This works when the issue is trivial
or when you have no chance of winning. It can also be effective when the issue would
be very costly. It’s also very effective when the atmosphere is emotionally charged and
you need to create some space. Sometimes issues will resolve themselves, but “hope is
not a strategy”, and, in general, avoiding is not a good long term strategy.

3. Collaborating

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 This is where you partner or pair up with the other party to achieve both of your
goals. This is how you break free of the “win-lose” paradigm and seek the “win-
win.” This can be effective for complex scenarios where you need to find a novel
solution. This can also mean re-framing the challenge to create a bigger space and room
for everybody’s ideas. The downside is that it requires a high-degree of trust and
reaching a consensus can require a lot of time and effort to get everybody on board and to
synthesize all the ideas.

4. Competing

This is the “win-lose” approach. You act in a very assertive way to achieve your goals,
without seeking to cooperate with the other party, and it may be at the expense of the
other party. This approach may be appropriate for emergencies when time is of the
essence, or when you need quick, decisive action, and people are aware of and support the
approach.

5. Compromising

This is the “lose-lose” scenario where neither party really achieves what they want. This
requires a moderate level of assertiveness and cooperation. It may be appropriate for
scenarios where you need a temporary solution, or where both sides have equally
important goals. The trap is to fall into compromising as an easy way out, when
collaborating would produce a better solution.

CASE STUDY
CONFLICT BETWEEN RELIANCE JIO AND BHARTI
AIRTEL:
Introduction

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Reliance Jio Infocomm Limited or Jio is an LTE mobile network operator in India. It is a
wholly owned subsidiary of Reliance Industries headquartered in Mumbai, Maharashtra that
provides wireless 4G LTE service network (without 2G/3G-based services) and is the only
'VoLTE-only' (voice over LTE) operator in the country which lacks legacy network support
of 2G and 3G, with coverage across all 22 telecom circles in India.
The services were first beta-launched to Jio's partners and employees on 27 December 2015
on the eve of 83rd birth anniversary of late Dhirubhai Ambani, founder of Reliance Industries
and later services were commercially launched on 5th September 2016.
Conflict

➢ In august 2017 all telecom industries complained to Telecom regulatory Authority of

India (TRAI) that Jio was offering fully fledged services before its official launch and
calling it trials. These allegations were refuted by Reliance.
➢ On September 17 of 2017 Airtel said that it received payment from Jio for extra
interconnect points between both companies for large volume calls. According to
interconnectivity agreements such points should be provided within 90 days of
receiving payment, but Airtel delayed it due to Jio’s trial version to over.
➢ On September 18 of 2017 Jio inferred that no such clause exists and TRAI has
directed other service providers to provide the required no of points immediately to
maintain the quality of service and not make it the subject of contingencies or
restrictions.
➢ In the same statement Jio also said that Airtel hasn’t provided enough interconnect
points due to which daily 20 million calls were getting failed between the two
networks. It said that Airtel was ‘dilly dallying’ on adequate points to Jio.
➢ In return to Jio’s statement Airtel issued a statement that it was Jio who was dilly
dallying on the issue and not cooperating deliberately on the matter. They said that
constant rhetoric from Jio was to cover up the technical glitches in their own network
which are causing call failures.
➢ Again to Airtel’s statement Jio issued a statement claiming that Airtel is misleading
everyone to avoid the consequences as their were only problems faced by people
making calls between the two networks, and Jio to Jio calls were not failing.

SOLUTIONS TO THE ISSUES (By TRAI and DoT):

➢ The Telecom Regulatory Authority of India (TRAI) summoned Jio and the country's
existing telecom operators like Bharti Airtel, Vodafone, and Idea Cellular to meet and
discuss an issue regarding interconnection between the operators.
➢ Earlier all operators also visited the PMO of India that they are in no position to
entertain the humongous requests by Jio for interconnection points as they either don’t
have the network or the financial resources to accept the high call network designed
by Jio.

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 ➢ In return Mukesh Ambani asked all the operators to not violate the law and said every
operator is a big company and they have their own reputations to save.
➢ To this only Idea Cellular allowed Jio to use its 196 interconnection points.
ANALYSATIONS MADE BY US:
➢ As suggested by TRAI all the operators must sit together and find out the solution as
there is always a mid way to any problem, Jio is not at fault here so it shouldn’t face
consequences.
➢ The main reason of Jio’s low cost services is their optical fiber which is owned by
them only which reduces their network carrying charges, while other operators used
rented optical fibers to carry their network which increased their costs.
➢ All operators including big names such as Vodafone, Idea Cellular agreed upon
giving interconnection points but Airtel still is having problems regarding Jio’s low
cost services which in turn are hindering Airtel’s reputation as fastest service
provider.
➢ Here it is Airtel’s business sense we should check on as they must now find a mid
way to the problem they must share the interconnection points as their reputation will
surely get affected as people will surely shift to Jio for cheaper services and it is users
will to shift to network, no operator can force any user to use their network.
➢ Airtel instead of fighting on a stupid thing and losing its customers should help Jio
build its market and shouldn’t lose its privilege customers and should come up with
business plans to tackle the cheap rates of Jio.

Bibliography
● www.google.com
● www.wikipedia.org
● https://qz.com
● Quartz media.LLC

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