1.

Transfer of information including feelings and ideas, from one person to

another.
- Requirement for survival and growth not only of people but also
organization.
- Two-way process in which a sender reaches a receiver with a message.
2. person who makes the attempt to send a message which could be spoken,
written, in sign language, or non-verbal to another person or a group of
persons.
3. Purpose or an idea to be conveyed in a communication event.
- The actual physical product as a result of encoding
4. This is contained in the words, ideas, symbols and concepts chosen to
relay the message
5. This is contained in the intensity, force, demeanor, and sometimes the
gestures of the communicator or sender.

- Enriches and clarifies the message and its effect is to give the message its
full meaning.
6. Medium through which the message travels.
7. Most effective channel

______________ 8. Least effective channel

9. The communication of policies, procedures, and other official
announcements; recognized as authoritative
10. Do not follow the chain of command because people can get in contact
with each other at a faster pace.
11. Person receiving the message; Interprets and understand the message.
12. The process of communicating how one feels about something another
person has done or said.
13. The circumstances in which the messages are transmitted and received.
14. Refers to anything that disrupts communication, including the attitude
and emotions of the receiver.
15. Major means of sending messages. It includes one-on-one meetings,
speeches, grapevine, telephone, departmental or interdepartmental
meetings, presentation and the like.
16. Include memos, notice boards, and letters to staff, emails, faxes, internal
newspaper, and instant messaging
17. Communication that takes place through facial expressions, body
movements, eye contact, and other physical gesture
18. Communication provides information needed in decision making
19. Communication is a means used ot encourage commitment to
organizational objectives
20. Communication clarifies duties, authority and responsibilities, thereby
permitting control
21. Communication permits the expression of feeling and the satisfaction of
social needs
22. Refers to the manipulation of information so that it will be seen more
favorably by the sender.
23. Receivers selectively see and hear the messages based on their needs,
motivations, experience, background, and other personal characteristics.
24. Refers to the condition in which information inflow exceeds an
individual’s processing capacity
25.the receivers’ feelings affect his ability to understand any message sent to
him.
26. Words do not always mean the same thing to different people
27. Refers to the under tension and anxiety about oral communication,
written communication or both
28. When feedback is received by the sender, he can make some clarification
if he thinks the receiver did not clearly understand what the sender means
29. Refers to interferences to effective communication occurring in the
environment where the communication is undertaken.
30. Depending on the credibility of the sender, messages can get through
the channel to the receiver. If the sender has low credibility, the message,
even if it gets through, will likely be ignored
31. Refers to message flows from the higher levels to lower levels
32. Refers to message from persons in lower positions to persons in higher
positions
33. Refers to message sent to individuals or groups from another of the same
organizational level or position.
34. Defined as two or more persons, interacting and interdependent, who
have come together to achieve certain objectives.

35. Defined by the organization structure, with designated work assignments

and established tasks.

36. This group is neither formally structured nor organizationally determined.

37. A group composed of individuals who report directly to a certain

manager.

38. Kind of group consisting of persons working together to complete a job

task

39. First stage of group development

40. Stage when conflict within the group happens

41. Also known as initial integration stage, this is when the group really
begins to come together as a coordinated unit.

42. The group emerges as a mature, organized, and a well-functioning group,

and it is ready to focus on accomplishing its key tasks.
43. Involves the termination of activities; This stage is capable to temporary
groups such as committees, project groups, task forces, and similar entities.

44. Any group would largely benefit from a member who plays this role.

45. The person occupying this role forces members to look at how the group
functions.

46. Some group members are not emotionally strong to face the various
difficulties heaped upon them in the performance of their functions.

47. The group needs someone who confronts and challenges bad ideas

48. There is a need for someone to listen to whatever ideas or proposals

presented by any member of the group.

49. It is not uncommon for group members to get involved in disputes

between each other.

50.. There is always a chance that one or two overeager members will
dominate discussions.

51. There are occasions when group has no appointed leader, or if there is
one, he could not play his role for one reason or another.

52. When people work together as a group

53. This term may be briefly defined as a deterioration of mental efficiency,

reality testing, and moral judgment in the interest of group cohesiveness.

54. Typical groups in which members interact with each other face-to-face.
The essence of interaction is the sending and receiving of information
through oral, written, and nonverbal communication.

55. A group problem-solving technique which promotes creativity by

encouraging members to come up with any ideas, no matter how strange,
without fear of criticism.

56. Group decision-making method in which individual members meet face-

to-face to pool their judgments in a systematic but independent fashion

57. A decision-making technique wherein members interact through

computers, allowing anonymity of comments and aggregation of votes. This
technique features the distinct advantages of anonymity, honesty, and
speed.

58. Are important elements of organizations. They are the groups expected
to deliver high performance when the organization requires it. It is a formal
group comprised of people interacting very closely together with a shared
commitment to accomplish agreed-upon objectives.

59. Are groups of 5 to 12 employees from the same department who meet
for a few hours each week to discuss ways of improving quality, efficiency,
and work environment. Members of problem-solving teams share ideas or
offer suggestions on how processes and methods can be improved.
60. Is one that is empowered to make decisions about work schedules, task
allocations, job skills training, performance evaluation, selection of new
members, and controlling quality of work.

61. Is one composed of employees from about the same hierarchal levels,
but from different work areas, who come together to accomplish a task.

62. Are those that use computer technology to tie together physically
dispersed members in order to achieve a common goal. Members do the
same things as members of face-to-face teams.

63. Are indispensable human assets of many organizations, and these

organizations would want to make sure that they are available when their
services are needed.

64. In searching for team players, it must be remembered that not all people
are alike. Some were born natural team players, while others could become
team players if they are properly trained.

65 Is way of turning individuals into team players. They should be made to

attend training courses in problem solving, communication, negotiation,
conflict management, and coaching.

66. Are powerful motivators. This is also true if it is directed towards

effective teamwork. With adequate rewards, team members would be
motivated to be effective team players.

67. Even teams encounter problems which can affect their effectiveness.

68. Refers to the tendency for individuals to expend less effort when
working collectively than when working individually
CHAPTER 6
Importance of Communication
1.
2.
3.
4.
5.
6 components of an Effective Communication
1.
2.
3.
4.
5.
6.
How the message is received is influenced by the following factors:
1.
2.
3.
4.
2 components of message
1.
2.
Types of Channels
1.
2.
3.
4.
5.
6.
3 Basic Methods of Interpersonal Communication
1.
2.
3.
Advantages of Written Communication
1.
2.
3.
4.
5.
6.
7.
8.
Basic Goals of Effective Communication
1.
2.
3.
4.
Barriers to Communication
1.
2.
3.
4.
5.
6.
7.
8.
9.
Actual Physical Barriers
1.
2.
3.
4.
5.
Purposes of Downward Communication
1.
2.
3.
4.
Techniques used in Downward Communication
1.
2.
3.
4.
Purposes of Upward Communication
1.
2.
3.
Techniques used in Upward Communication
1.
2.
3.
4.
5.
Purposes of Horizontal Communication
1.
2.
3.
Techniques used in Horizontal Communication
1.
2.
3.
4.
Tips to avoid Ineffective Communication
1.
2.
Techniques in Group decision making

1.
2.
3.
4.

In brainstorming, the participants are required to observe the following procedures:

1.
2.
3.
4.

Discrete steps undertaken in the nominal group technique:

1.
2.
3.
4.

Types of Teams

1.
2.
3.
4.

Advantages of self-managed work teams

1.
2.
3.
4.

Disadvantages of self-managed work teams

1.
2.
3.
4.
Advantage of a cross functional team

1.
2.
3.
4.

Developing Effective Teams

Teams can be made effective if the following are observed:

1.
2.
3.
4.
5.

Turning Individuals into Team Players

The available options consist of the following:

1.
2.
3.

Potential Team problems

1.
2.

Changing Membership

Members may drop out temporarily or permanently for reasons like:

1.
2.
3.

The higher the membership turnover is, the bigger is the team’s problem. To address such concern, the
team must learn to manage its internal turnover through the following:

1.
2.
3.

Reasons for social loafing

1.
2.

To minimize or eliminate social loafing, it may be wise to consider an analysis of the following:

1.
2.
3.